On the public citation graph
The integrated evaluation model for administration quality based on service time
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Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1016/0007-6813(85)90008-4openalex-snapshot
Quality counts in services, too
inferredcites →https://doi.org/10.1016/0024-6301(92)90218-qopenalex-snapshot
Service operations management
inferredcites →https://doi.org/10.1080/002075400188861openalex-snapshot
Re-evaluating the process capability indices for non-normal distributions
inferredcites →https://doi.org/10.1080/00224065.1988.11979102openalex-snapshot
A New Measure of Process Capability:Cpm
inferredcites →https://doi.org/10.1080/00224065.1991.11979279openalex-snapshot
The Taguchi Capability Index
inferredcites →https://doi.org/10.1080/00224065.1992.11979403openalex-snapshot
Distributional and Inferential Properties of Process Capability Indices
inferredcites →https://doi.org/10.1080/03610919408813190openalex-snapshot
Brocess capability with asymmetric tolerances
inferredcites →https://doi.org/10.1080/08982119408918781openalex-snapshot
PRACTICAL IMPLEMENTATION OF THE PROCESS CAPABILITY INDICES
inferredcites →https://doi.org/10.1109/35.281581openalex-snapshot
An open-systems approach to video on demand
inferredcites →https://doi.org/10.1177/002224299205600304openalex-snapshot
Measuring Service Quality: A Reexamination and Extension
inferredcites →https://doi.org/10.1177/002224299405800110openalex-snapshot
SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality
inferredcites →https://doi.org/10.2307/1251430openalex-snapshot
A Conceptual Model of Service Quality and Its Implications for Future Research
inferredcites →https://doi.org/10.2307/1269251openalex-snapshot
Introduction to Statistical Quality Control
inferredcites →https://doi.org/10.5281/zenodo.14579729openalex-snapshot
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.5281/zenodo.1085115openalex-extracted
Influence Of Service And Product Quality Towards Customer Satisfaction: A Case Study At The Staff Cafeteria In The Hotel Industry
inferred← citeshttps://doi.org/10.1080/09720510.2006.10701200openalex-snapshot
Performance examination of the operations of a bank teller
inferred← citeshttps://doi.org/10.1080/14783360600753836openalex-snapshot
Applying Six-Sigma methodology in constructing the quick response of a case reporting system
inferred← citeshttps://doi.org/10.1108/00251741211216214openalex-snapshot
Quality management framework for public management decision making
inferred← citeshttps://doi.org/10.1108/02656710910975732openalex-snapshot
The implementation and performance outcomes of ISO 9000 in service organizations
inferred← citeshttps://doi.org/10.1109/icemms.2011.6015770openalex-snapshot
Notice of Retraction Excellent civil aviation transport service quality mind and implementation in China
inferred← citeshttps://doi.org/10.1109/icsssm.2009.5174891openalex-snapshot
What is the valuable service quality gap for improving customer satisfaction?
inferred← citeshttps://doi.org/10.1520/jte20140218openalex-snapshot
A New Service Performance Index Based on Time Interval of Complaints
inferred← citeshttps://doi.org/10.3390/app11209395openalex-snapshot
Novel Service Efficiency Evaluation and Management Model
inferred← citeshttps://doi.org/10.3846/1648-0627.2009.10.93-106openalex-snapshot
Naujų paslaugų technologijos tinkamumo daugiakriterinis vertinimas
inferred← citeshttps://doi.org/10.3846/bm.2014.058openalex-snapshot
Planning actions of new service technology creating
inferred← citeshttps://doi.org/10.51406/jhssca.v13i1.1929openalex-snapshot
DOES QUALITY OF BANK SERVICES LEAD TO CUSTOMER SATISFACTION IN THE NIGERIAN BANKING SECTOR?
inferred← citeshttps://doi.org/10.51983/ajms-2013.2.2.1127openalex-snapshot
The Impact of Service Quality and Price on Customer Satisfaction – A Preliminary Study of a Mall and its Customers in Bangalore
inferred← citeshttps://doi.org/10.51983/ajms-2015.4.1.1176openalex-snapshot
Servqual Model: An Analysis of Hospitality Sector in Goa
inferred← citeshttps://doi.org/10.5200/1822-9530.2011.20openalex-snapshot
Naujų patiekalų technologijos planavimo problema maitinimo versle ir jos sprendimo gairės
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