On the public citation graph
Culture and service quality expectations
0 signed · 204 inferred · view as graph
Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.
Is this your work? Sign in with ORCID and put your name on the
claims that are yours.
Reference health. See whether every reference in this work resolves to a
known work and none has been retracted — and get a dated CiteStamped
badge you can embed.
What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1007/978-3-319-17323-8_26openalex-snapshot
International Services Marketing: A Comparative Evaluation of the Dimensions of Service Quality between Developed and Developing Countries
inferredcites →https://doi.org/10.1016/0148-2963(92)90022-4openalex-snapshot
An empirical assessment of the SERVQUAL scale
inferredcites →https://doi.org/10.1016/0167-8116(95)00038-0openalex-snapshot
Applications of structural equation modeling in marketing and consumer research: A review
inferredcites →https://doi.org/10.1016/0278-4319(95)00037-2openalex-snapshot
Measuring quality in restaurant operations: an application of the SERVQUAL instrument
inferredcites →https://doi.org/10.1016/s0022-4359(97)90022-1openalex-snapshot
The service experience in two cultures: A behavioral perspective
inferredcites →https://doi.org/10.1016/s0148-2963(00)00224-1openalex-snapshot
Service quality: gaps in the Malaysian telemarketing industry
inferredcites →https://doi.org/10.1016/s0148-2963(02)00293-xopenalex-snapshot
The relationships among quality, value, satisfaction and behavioral intention in health care provider choice
inferredcites →https://doi.org/10.1016/s0148-2963(02)00294-1openalex-snapshot
Cross-cultural invariance of measures of satisfaction and service quality
inferredcites →https://doi.org/10.1016/s0148-2963(02)00482-4openalex-snapshot
Measuring cultural adaptation on the Web: a content analytic study of U.S. and Japanese Web sites
inferredcites →https://doi.org/10.1016/s0148-2963(98)00015-0openalex-snapshot
Some Problems When Adopting Churchill's Paradigm for the Development of Service Quality Measurement Scales
inferredcites →https://doi.org/10.1037/0022-3514.74.1.118openalex-snapshot
Converging measurement of horizontal and vertical individualism and collectivism.
inferredcites →https://doi.org/10.1037/0033-2909.103.3.411openalex-snapshot
Structural equation modeling in practice: A review and recommended two-step approach.
inferredcites →https://doi.org/10.1080/00913367.1999.10673596openalex-snapshot
Cultural Values Reflected in Theme and Execution: A Comparative Study of U.S. and Korean Television Commercials
inferredcites →https://doi.org/10.1080/02642060412331300952openalex-snapshot
The spanish restaurant sector: evaluating the perceptions of quality
inferredcites →https://doi.org/10.1080/02642069100000047openalex-snapshot
Two Approaches to Service Quality Dimensions
inferredcites →https://doi.org/10.1080/02642069600000031openalex-snapshot
Use of Service Quality Gap Theory to Differentiate between Foodservice Outlets
inferredcites →https://doi.org/10.1080/08874417.2002.11647480openalex-snapshot
A Study of Cultural Differences in Global Corporate Web Sites
inferredcites →https://doi.org/10.1080/10696679.2001.11501894openalex-snapshot
Cultural Sensitivity to Satisfaction and Service Quality Measures
inferredcites →https://doi.org/10.1108/00251740210438526openalex-snapshot
Service quality in the Thai telecommunication industry: a tool for achieving a sustainable competitive advantage
inferredcites →https://doi.org/10.1108/02651330110381970openalex-snapshot
The role of national culture in international marketing research
inferredcites →https://doi.org/10.1108/02651330210445openalex-snapshot
Measuring cross‐cultural service quality
inferredcites →https://doi.org/10.1108/02651330310485153openalex-snapshot
Does culture explain acceptance of new products in a country?
inferredcites →https://doi.org/10.1108/02651330510593241openalex-snapshot
Analyzing the cultural content of web sites
inferredcites →https://doi.org/10.1108/02651330510602204openalex-snapshot
Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons
inferredcites →https://doi.org/10.1108/02651330510602222openalex-snapshot
A comparison of service quality dimensions conveyed in advertisements for service providers in the USA and Korea
inferredcites →https://doi.org/10.1108/02651330610660074openalex-snapshot
Cultural differences in, and influences on, consumers' propensity to adopt innovations
inferredcites →https://doi.org/10.1108/02651330710741802openalex-snapshot
Are Hofstede's and Schwartz's value frameworks congruent?
inferredcites →https://doi.org/10.1108/02651339110004078openalex-snapshot
Culture‐specific Marketing Communications: An Analytical Approach
inferredcites →https://doi.org/10.1108/02651339410061937openalex-snapshot
International Services Marketing
inferredcites →https://doi.org/10.1108/02651339610131379openalex-snapshot
Methodological issues in cross‐cultural marketing research
inferredcites →https://doi.org/10.1108/02651339810227533openalex-snapshot
Cultural values and personal selling
inferredcites →https://doi.org/10.1108/02652320710722588openalex-snapshot
Youth based segmentation in the Malaysian retail banking sector
inferredcites →https://doi.org/10.1108/02652329710189366openalex-snapshot
Identifying the critical determinants of service quality in retail banking: importance and effect
inferredcites →https://doi.org/10.1108/03090560410560227openalex-snapshot
Attributions on dissatisfying service encounters
inferredcites →https://doi.org/10.1108/03090569610105762openalex-snapshot
SERVQUAL: review, critique, research agenda
inferredcites →https://doi.org/10.1108/07363760110365813openalex-snapshot
Recognizing cross‐cultural differences in consumer complaint behavior and intentions: an empirical examination
inferredcites →https://doi.org/10.1108/08876040410536503openalex-snapshot
An exploratory study of influences on retail service quality: a focus on Kuwait and Lebanon
inferredcites →https://doi.org/10.1108/08876040410561866openalex-snapshot
A dimension‐specific analysis of performance‐only measurement of service quality and satisfaction in China's retail banking
inferredcites →https://doi.org/10.1108/08876049510079844openalex-snapshot
Service encounter satisfaction: conceptualized
inferredcites →https://doi.org/10.1108/08876049610148602openalex-snapshot
SERVQUAL revisited: a critical review of service quality
inferredcites →https://doi.org/10.1108/08876049910282583openalex-snapshot
“Culture shocks” in inter‐cultural service encounters?
inferredcites →https://doi.org/10.1108/08876049910282655openalex-snapshot
The role of culture and purchase motivation in service encounter evaluations
inferredcites →https://doi.org/10.1108/09564230610667096openalex-snapshot
New aspects of research into service encounters and service quality
inferredcites →https://doi.org/10.1108/09604520510575254openalex-snapshot
Customer service quality in the Greek Cypriot banking industry
inferredcites →https://doi.org/10.1108/09604520510575263openalex-snapshot
An empirical investigation of the role of culture on service recovery expectations
inferredcites →https://doi.org/10.1108/09604520510606844openalex-snapshot
A customized measure of service quality in the UAE
inferredcites →https://doi.org/10.1108/09604520610711927openalex-snapshot
Linking a service‐driven market orientation to service quality
inferredcites →https://doi.org/10.1108/09604520610711936openalex-snapshot
Service expectations of older generation Y customers
inferredcites →https://doi.org/10.1108/09604520710744308openalex-snapshot
The influence of culture on perceptions of service employee behavior
inferredcites →https://doi.org/10.1108/09604520710760571openalex-snapshot
Cultural influences on service quality and customer satisfaction: evidence from Greek insurance
inferredcites →https://doi.org/10.1108/eum0000000004784openalex-snapshot
A Service Quality Model and its Marketing Implications
inferredcites →https://doi.org/10.1111/j.1470-9856.2007.00239.xopenalex-snapshot
‘(Young) Men With Big Guns’: Reflexive Encounters with Violence and Youth in El Salvador
inferredcites →https://doi.org/10.1111/j.1540-5915.1995.tb01441.xopenalex-snapshot
Global Measures of Information Service Quality: A Cross‐National Study*
inferredcites →https://doi.org/10.1177/001088040004100320openalex-snapshot
Airport-restaurant Service Quality in Hong Kong
inferredcites →https://doi.org/10.1177/001088049503600226openalex-snapshot
Dineserv: A Tool for Measuring Service Quality in Restaurants
inferredcites →https://doi.org/10.1177/0022002187018002002openalex-snapshot
Chinese Values and the Search for Culture-Free Dimensions of Culture
inferredcites →https://doi.org/10.1177/002224299205600304openalex-snapshot
Measuring Service Quality: A Reexamination and Extension
inferredcites →https://doi.org/10.1177/002224299305700402openalex-snapshot
Expectations, Performance Evaluation, and Consumers' Perceptions of Quality
inferredcites →https://doi.org/10.1177/002224299606000302openalex-snapshot
A Reexamination of the Determinants of Consumer Satisfaction
inferredcites →https://doi.org/10.1177/002224378802500207openalex-snapshot
An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
inferredcites →https://doi.org/10.1177/002224379303000102openalex-snapshot
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
inferredcites →https://doi.org/10.1177/0273475302242002openalex-snapshot
The Effects of Marketing Education and Individual Cultural Values on Marketing Ethics of Students
inferredcites →https://doi.org/10.1177/106939719302700301openalex-snapshot
Collectivism and Individualism as Cultural Syndromes
inferredcites →https://doi.org/10.1177/109467050024004openalex-snapshot
The Relationships between Culture and Service Quality Perceptions
inferredcites →https://doi.org/10.1177/109467059800100207openalex-snapshot
Cultural Influences on Service Quality Expectations
inferredcites →https://doi.org/10.1177/109634809401800102openalex-snapshot
Measuring Service Quality in Restaurants: an Application of the Servqual Instrument
inferredcites →https://doi.org/10.1177/147078530104300404openalex-snapshot
Four Subtle Sins in Scale Development: Some Suggestions for Strengthening the Current Paradigm
inferredcites →https://doi.org/10.1509/jimk.12.3.58.38100openalex-snapshot
Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture
inferredcites →https://doi.org/10.22004/ag.econ.266243openalex-snapshot
Changing Consumer Demands Create Opportunities for U.S. Food System
inferredcites →https://doi.org/10.2307/1251430openalex-snapshot
A Conceptual Model of Service Quality and Its Implications for Future Research
inferredcites →https://doi.org/10.2307/2393257openalex-snapshot
Cultures and Organizations: Software of the Mind.
inferredcites →https://doi.org/10.2307/3151408openalex-snapshot
Selected Determinants of Consumer Satisfaction and Complaint Reports
inferredcites →https://doi.org/10.2307/4134391openalex-snapshot
Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations
inferredcites →https://doi.org/10.5281/zenodo.14579729openalex-snapshot
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.2139/ssrn.2786081openalex-extracted
Do the Arabian Customers Who Belong to Similar Markets Differ in the Evaluation of Banking Service Quality?
inferred← citeshttps://doi.org/10.1002/cjas.1218openalex-snapshot
How User‐Created‐Content (UCC) Service Quality Influences User Satisfaction and Behaviour
inferred← citeshttps://doi.org/10.1002/mar.22152openalex-snapshot
The Servicescape and Its Impact on Consumer Satisfaction: A Meta‐Analysis
inferred← citeshttps://doi.org/10.1007/978-1-4614-1554-1_11openalex-snapshot
Culture and Social Media: Changing Service Expectations
inferred← citeshttps://doi.org/10.1007/978-3-319-91941-6_3openalex-snapshot
Intercultural Service Encounters
inferred← citeshttps://doi.org/10.1007/978-3-8349-9957-3_7openalex-snapshot
Qualitätssicherung bei der Internationalisierung von Dienstleistungen
inferred← citeshttps://doi.org/10.1007/s10661-023-10937-zopenalex-snapshot
Environmental assessment of casual dining restaurants in urban and suburban areas of peninsular Malaysia during the COVID-19 pandemic
inferred← citeshttps://doi.org/10.1007/s11002-015-9354-1openalex-snapshot
Celebrity endorsements and women consumers in India: how generation-cohort affiliation and celebrity-product congruency moderate the benefits of chronological age congruency
inferred← citeshttps://doi.org/10.1007/s11205-016-1310-9openalex-snapshot
The Role of Religiosity on the Relationship Between Materialism and Fashion Clothing Consumption Among Malaysian Generation Y Consumers
inferred← citeshttps://doi.org/10.1007/s12525-022-00545-zopenalex-snapshot
Cultural differences in hospitality service evaluations: mining insights of user generated content
inferred← citeshttps://doi.org/10.1007/s12927-018-0001-2openalex-snapshot
National Cultural Values on Service Quality: A Typology for Global Dining Experience in the 21st Century
inferred← citeshttps://doi.org/10.1016/j.appet.2013.04.009openalex-snapshot
Food habits. Changes among young Italians in the last 10years
inferred← citeshttps://doi.org/10.1016/j.chb.2017.07.045openalex-snapshot
Understanding the textual content of online customer reviews in B2C websites: A cross-cultural comparison between the U.S. and China
inferred← citeshttps://doi.org/10.1016/j.jbusres.2026.116170openalex-snapshot
The impact of power distance belief and relative status on service evaluations
inferred← citeshttps://doi.org/10.1016/j.jdmm.2018.12.005openalex-snapshot
Conveying pre-visit experiences through travel advertisements and their effects on destination decisions
inferred← citeshttps://doi.org/10.1016/j.jretconser.2011.03.003openalex-snapshot
Cultural influence on consumers' usage of social networks and its' impact on online purchase intentions
inferred← citeshttps://doi.org/10.1016/j.tourman.2010.06.009openalex-snapshot
When east meets west: An exploratory study on Chinese outbound tourists’ travel expectations
inferred← citeshttps://doi.org/10.1016/s1135-2523(12)60044-6openalex-snapshot
EL PAPEL MODERADOR DE LA CULTURA EN LA GENERACION DE SATISFACCIÓN Y LEALTAD
inferred← citeshttps://doi.org/10.1016/s2212-5671(16)00048-4openalex-snapshot
The Mediating Role of Perceived Value on the Relationship between Service Quality and Customer Satisfaction: Evidence from Indonesian Airline Passengers
inferred← citeshttps://doi.org/10.1016/s2212-5671(16)30157-5openalex-snapshot
E-Atmospheric Effects on Youth Intention to Revisit a Cafe
inferred← citeshttps://doi.org/10.1051/shsconf/20185603003openalex-snapshot
The influence of Internet of Things on employee’s engagement among generation Y at the workplace
inferred← citeshttps://doi.org/10.1057/fsm.2015.15openalex-snapshot
We are who we are: Incorporation of individual culture in customer satisfaction models
inferred← citeshttps://doi.org/10.1057/s41264-018-0053-xopenalex-snapshot
The customer experience ecosystem in two cultural contexts
inferred← citeshttps://doi.org/10.1080/01292986.2012.725178openalex-snapshot
The spiral of silence: examining how cultural predispositions, news attention, and opinion congruency relate to opinion expression
inferred← citeshttps://doi.org/10.1080/02642069.2018.1495710openalex-snapshot
Cultural influences on B2B service quality-satisfaction-loyalty
inferred← citeshttps://doi.org/10.1080/08961530.2023.2251675openalex-snapshot
An Examination of the Effects of Consumer Ethnocentrism, Consumer Internationalism and Consumer Cosmopolitanism toward Products from China in Malaysia
inferred← citeshttps://doi.org/10.1080/10548408.2012.730940openalex-snapshot
Culture As A Moderator Of The Relationship Between Service Quality And The Tourist'S Satisfaction With Different Distribution Channels
inferred← citeshttps://doi.org/10.1080/10941665.2014.998248openalex-snapshot
Food and the Perception of Eating: The Case of Young Taiwanese Consumers
inferred← citeshttps://doi.org/10.1080/14783363.2018.1463156openalex-snapshot
Service quality, experiential value and repurchase intention for medical cosmetology clinic: moderating effect of Generation
inferred← citeshttps://doi.org/10.1080/1528008x.2015.1133366openalex-snapshot
Quality, Satisfaction and Customers’ Future Intention: The Case of Hotels’ Fitness Centers in Cyprus
inferred← citeshttps://doi.org/10.1080/15332961003604360openalex-snapshot
Service Quality in the Malaysian Fast Food Industry: An Examination Using DINESERV
inferred← citeshttps://doi.org/10.1080/15378020.2012.677654openalex-snapshot
Restaurant Manager andHalalCertification in Malaysia
inferred← citeshttps://doi.org/10.1080/15378020.2015.995750openalex-snapshot
Is Frequent Service Check-Back Really a Good Service? An Experimental Study of Culture and Service Quality in Restaurants
inferred← citeshttps://doi.org/10.1080/15378020.2021.1911565openalex-snapshot
Factors affecting the consumers’ embracement of manual self-ordering system (order chit) in restaurants
inferred← citeshttps://doi.org/10.1080/15378020.2021.1934249openalex-snapshot
Job competency of foreign workers’ in shah alam restaurants: how does knowledge, attitude, practices and training effectiveness influence it?
inferred← citeshttps://doi.org/10.1080/23311975.2021.1892256openalex-snapshot
Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction
inferred← citeshttps://doi.org/10.1080/23311975.2024.2391120openalex-snapshot
The impact of corporate social responsibility disclosure on corporate reputation: the moderating role of national culture in financial industries of MENA region
inferred← citeshttps://doi.org/10.1108/01409171311306391openalex-snapshot
The paths from service quality dimensions to customer loyalty
inferred← citeshttps://doi.org/10.1108/09604520710760571openalex-snapshot
Cultural influences on service quality and customer satisfaction: evidence from Greek insurance
inferred← citeshttps://doi.org/10.1108/09604520810898820openalex-snapshot
Measuring and applying the PAKSERV service quality construct
inferred← citeshttps://doi.org/10.1108/09604520910984355openalex-snapshot
Retail service dynamics in a rural tourism community
inferred← citeshttps://doi.org/10.1108/09604521211230996openalex-snapshot
A structural equation model of TQM, market orientation and service quality
inferred← citeshttps://doi.org/10.1108/13527601111152842openalex-snapshot
Cross-cultural negotiations revisited
inferred← citeshttps://doi.org/10.1108/17538391011072444openalex-snapshot
Satisfaction among Gen Y patients
inferred← citeshttps://doi.org/10.1108/17554211111162435openalex-snapshot
Understanding and managing generational differences in the workplace
inferred← citeshttps://doi.org/10.1108/20441241211280891openalex-snapshot
Stakeholder service delivery expectations of military facilities management
inferred← citeshttps://doi.org/10.1108/978-1-83608-260-620261003openalex-snapshot
Good Idea But Not Feasible: Reciprocal First Name and Voice Among Doctors in Ghanaian Surgical Teams
inferred← citeshttps://doi.org/10.1108/apjml-07-2018-0283openalex-snapshot
Seriously, conspicuous consumption? The impact of culture, materialism and religiosity on Malaysian Generation Y consumers' purchasing of foreign brands
inferred← citeshttps://doi.org/10.1108/eemcs-05-2016-0094openalex-snapshot
Balqis restaurant: how to move on?
inferred← citeshttps://doi.org/10.1108/ijbm-08-2013-0084openalex-snapshot
Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation
inferred← citeshttps://doi.org/10.1108/ijchm-10-2017-0706openalex-snapshot
Antecedents and outcomes of relationship quality in casual dining restaurants
inferred← citeshttps://doi.org/10.1108/ijcthr-11-2016-0111openalex-snapshot
The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country
inferred← citeshttps://doi.org/10.1108/ijhcqa-05-2011-0034openalex-snapshot
Experienced and potential medical tourists' service quality expectations
inferred← citeshttps://doi.org/10.1108/ijoa-03-2020-2066openalex-snapshot
Patient satisfaction in the context of public–private partnerships
inferred← citeshttps://doi.org/10.1108/ijqrm-12-2023-0385openalex-snapshot
How does service quality predict loyalty? The serial mediation effects of perceived value and consumer brand identification
inferred← citeshttps://doi.org/10.1108/ijqss-03-2019-0050openalex-snapshot
The effects of CARTER model on attitudinal loyalty in Islamic banks
inferred← citeshttps://doi.org/10.1108/ijrdm-07-2024-0317openalex-snapshot
Cultural norms, commercial friendship, and customer citizenship behaviour
inferred← citeshttps://doi.org/10.1108/ijrdm-12-2013-0217openalex-snapshot
Evaluation of retail service quality using analytic hierarchy process
inferred← citeshttps://doi.org/10.1108/itp-10-2018-0497openalex-snapshot
Measuring brand-related content in social media: a socialization theory perspective
inferred← citeshttps://doi.org/10.1108/jiabr-12-2015-0060openalex-snapshot
The influence of culture on service quality leading to customer satisfaction and moderation role of type of bank
inferred← citeshttps://doi.org/10.1108/jieb-11-2019-0054openalex-snapshot
Perceived service quality in Indonesian Islamic higher education context
inferred← citeshttps://doi.org/10.1108/jima-01-2018-0008openalex-snapshot
The influence of religious orientation on viewers’ loyalty towards satellite TV channels
inferred← citeshttps://doi.org/10.1108/jima-04-2017-0048openalex-snapshot
Measuring the effects of service quality by using CARTER model towards customer satisfaction, trust and loyalty in Indonesian Islamic banking
inferred← citeshttps://doi.org/10.1108/josm-08-2015-0256openalex-snapshot
Why are Generation Y consumers the most likely to complain and repurchase?
inferred← citeshttps://doi.org/10.1108/jsm-01-2015-0034openalex-snapshot
Role of personal cultural orientations in intercultural service encounters
inferred← citeshttps://doi.org/10.1108/jsm-04-2016-0153openalex-snapshot
Retrospective: “culture shocks” in inter-cultural service encounters?
inferred← citeshttps://doi.org/10.1108/meq-11-2020-0245openalex-snapshot
Green product preferences considering cultural influences: a comparison study between Malaysia and Indonesia
inferred← citeshttps://doi.org/10.1108/qae-10-2023-0170openalex-snapshot
Service quality assessment in a Greek teacher training program: a cultural perspective
inferred← citeshttps://doi.org/10.1108/sbm-11-2010-0020openalex-snapshot
Sports service quality for event venues: evidence from Malaysia
inferred← citeshttps://doi.org/10.1109/i4ct.2014.6914147openalex-snapshot
The role of mobile advertising technology towards millennial social behavior
inferred← citeshttps://doi.org/10.1109/icbda51983.2021.9403060openalex-snapshot
A Novel Perspective to Mining Online Hotel Reviews Based on Biterm Topic Model
inferred← citeshttps://doi.org/10.1109/infosec.2015.7435517openalex-snapshot
Identifying gaps in IT retail Information Security policy implementation processes
inferred← citeshttps://doi.org/10.11113/sh.v5n2.632openalex-snapshot
Understanding Generation Y Buying Intention Toward Hybrid Car in Johor Bahru
inferred← citeshttps://doi.org/10.1145/1644953.1644959openalex-snapshot
Culture and acceptance of global web sites
inferred← citeshttps://doi.org/10.11591/ijere.v11i1.21840openalex-snapshot
Developing and validating the multidimensional industry commitment scales: The perspective of vocational high school students
inferred← citeshttps://doi.org/10.1177/0972063416637695openalex-snapshot
Patients’ Perception of Service Quality of Health Care Services in India
inferred← citeshttps://doi.org/10.1177/0972150914543556openalex-snapshot
Customer Satisfaction at Public Hospitals in Pakistan: PAKSERV Application
inferred← citeshttps://doi.org/10.1177/1356766715585903openalex-snapshot
Consumer preferences of Generation Y
inferred← citeshttps://doi.org/10.1177/2158244018774611openalex-snapshot
The Impact of Fashion Involvement and Pro-Environmental Attitude on Sustainable Clothing Consumption: The Moderating Role of Islamic Religiosity
inferred← citeshttps://doi.org/10.13106/jds.2013.vol11.no7.39openalex-snapshot
Moderating Effect of Individualism/Collectivism on the Association between Service Quality, Corporate Reputation, Perceived Value and Consumer Behavioural Intention
inferred← citeshttps://doi.org/10.14707/ajbr.130008openalex-snapshot
Human Service Matters: A Cross-National Study in Restaurant Industry
inferred← citeshttps://doi.org/10.1504/ijltm.2012.046446openalex-snapshot
US medical tourists' motives for travelling abroad for medical care and their expectations of service quality
inferred← citeshttps://doi.org/10.15600/1679-5350/rau.v8n3p184-206openalex-snapshot
Estilos de Tomada de Decisão: Uma Investigação em Gerações Diferentes
inferred← citeshttps://doi.org/10.1590/1678-69712017/administracao.v18n3p42-69openalex-snapshot
CUSTOMER RELATIONSHIP MANAGEMENT SCALE FOR THE B2C MARKET: A CROSS-CULTURAL COMPARISON
inferred← citeshttps://doi.org/10.18860/ed.v12i1.23687openalex-snapshot
CUSTOMER LOYALTY IN INDONESIAN SHARIA BANKS: INTEGRATING FINANCIAL ASPECTS, FINTECH APPLICATIONS, AND THE CARTER MODEL
inferred← citeshttps://doi.org/10.20878/cshr.2015.21.5.002openalex-snapshot
An Exploration of the Relationships among Brand Value, Customer Satisfaction and Behavioral Intention in Fast Food Restaurant Visitors
inferred← citeshttps://doi.org/10.21203/rs.3.rs-1736385/v1openalex-snapshot
Environmental Assessment of Casual Dining Restaurants in Urban and Suburban Areas of Peninsular Malaysia During the Covid-19 Pandemic
inferred← citeshttps://doi.org/10.21511/im.19(3).2023.08openalex-snapshot
Culture and relationship marketing in neighborhood stores: Analysis of a peripheral region in Colombia
inferred← citeshttps://doi.org/10.21834/jabs.v2i2.183openalex-snapshot
Service Environment of Restaurants: Findings from the youth customers
inferred← citeshttps://doi.org/10.22452/10.22452/js.vol23no1.4openalex-snapshot
A STUDY ON THE FACTORS INFLUENCING YOUNG MUSLIMS’ BEHAVIORAL INTENTION IN CONSUMING HALAL FOOD IN MALAYSIA
inferred← citeshttps://doi.org/10.25307/jssr.1352956openalex-snapshot
The Correlation between Event and Life Satisfaction and Curiosity and Discovery Levels of Individuals Participating in Activities in Recreational Areas
inferred← citeshttps://doi.org/10.29023/alanyaakademik.1098883openalex-snapshot
Y ve Z Kuşaklarının Hizmet Kalitesi Algılarının Karşılaştırılması: Antalya Büyükşehir Belediyesi Toplu Taşıma Hizmetleri
inferred← citeshttps://doi.org/10.30794/pausbed.1003073openalex-snapshot
UNDERSTANDING ONLINE SHOPPING CONTINUANCE INTENTION OF TURKISH USERS: AN EMPIRICAL ASSESSMENT
inferred← citeshttps://doi.org/10.33422/5th.icsha.2023.12.107openalex-snapshot
Customer Service Quality Survey: The Case of the Lithuanian Vehicle Technical Maintenance Supply Network
inferred← citeshttps://doi.org/10.3390/foods10081819openalex-snapshot
Meat Traceability: Traditional Market Shoppers’ Preferences and Willingness-to-Pay for Additional Information in Taiwan
inferred← citeshttps://doi.org/10.3390/foods9081086openalex-snapshot
Impact of Nutritional Information on Consumers’ Willingness to Pay for Meat Products in Traditional Wet Markets of Taiwan
inferred← citeshttps://doi.org/10.3390/wevj16040229openalex-snapshot
Beyond the Battery: The Impact of Cultural Factor on Electric Vehicle Consumers’ Service Quality Expectations in Dealerships
inferred← citeshttps://doi.org/10.34626/cczp-m121openalex-snapshot
The impact of the national culture on expectations of services: the case of Sightseeing in Porto.
inferred← citeshttps://doi.org/10.34917/7646075openalex-snapshot
Impact of Menu Designs and Personal Dietary Behaviors on Young Millennials' Restaurant Menu Choices
inferred← citeshttps://doi.org/10.3917/g2000.305.0075openalex-snapshot
Évaluation en ligne et récits d'expériences au restaurant : quels effets de l'âge de l'e-évaluateur ?
inferred← citeshttps://doi.org/10.4018/978-1-4666-6220-9.ch014openalex-snapshot
Electronic Word-of-Mouth
inferred← citeshttps://doi.org/10.4018/978-1-4666-9466-8.ch054openalex-snapshot
Dimensions of Business-to-Consumer (B2C) Systems Success in Kuwait
inferred← citeshttps://doi.org/10.4018/978-1-7998-1423-8.ch006openalex-snapshot
The Chinese Incoming Segment
inferred← citeshttps://doi.org/10.4018/978-1-7998-1879-3.ch009openalex-snapshot
Consumer Protection in Online Shopping
inferred← citeshttps://doi.org/10.4018/978-1-7998-8957-1.ch014openalex-snapshot
Consumer Protection in Online Shopping
inferred← citeshttps://doi.org/10.4018/ijabim.349223openalex-snapshot
Preserving Traditional Market in Indonesia Based on the New Public Governance Perspective
inferred← citeshttps://doi.org/10.4018/jgim.2015070103openalex-snapshot
Dimensions of Business-to-Consumer (B2C) Systems Success in Kuwait
inferred← citeshttps://doi.org/10.4102/sajems.v26i1.4670openalex-snapshot
Promoting customer advocacy in the ride-hailing sector: A generational cohort perspective
inferred← citeshttps://doi.org/10.4236/ojn.2014.413100openalex-snapshot
Determinants of Patient Satisfaction at Tertiary Care Centers in Lebanon
inferred← citeshttps://doi.org/10.5267/j.msl.2020.6.001openalex-snapshot
The effect of culture on accommodation service quality perception and expectations
inferred← citeshttps://doi.org/10.54055/ejtr.v7i.138openalex-snapshot
Gen Y consumers’ perceptions of quick service restaurant and the mediating role of purchase intentions – A case study of McDonald’s in Singapore
inferred← citeshttps://doi.org/10.5430/jms.v4n2p26openalex-snapshot
Consumption among Brazilian Women and the Role of Persuasion: An Analysis of Hedonic/Utilitarian Values in a Materialistic Scenario
inferred← citeshttps://doi.org/10.5539/ass.v10n2p209openalex-snapshot
The Role of Long-Term Orientation and Service Recovery on the Relationships between Trust, Bonding, Customer Satisfaction and Customer Loyalty: The Case of Nigerian Retail Banks
inferred← citeshttps://doi.org/10.5539/ass.v11n25p151openalex-snapshot
Cultural Influences on Overall Service Quality Expectations: Evidence from Vietnamese Customers
inferred← citeshttps://doi.org/10.5539/ass.v11n9p32openalex-snapshot
Conceptual Model of Organizational Trust and Knowledge Sharing Behavior among Multigenerational Employees
inferred← citeshttps://doi.org/10.5539/ijms.v3n1p103openalex-snapshot
The Mediating Effect of Patient Satisfaction in the Patients' Perceptions of Healthcare Quality – Patient Trust Relationship
inferred← citeshttps://doi.org/10.5539/ijms.v3n1p21openalex-snapshot
Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation
inferred← citeshttps://doi.org/10.5897/ajbm11.1584openalex-snapshot
Investigating gender's impact on the relationship between generation Y consumer cultural values and service quality expectations
inferred← citeshttps://doi.org/10.5901/mjss.2015.v6n4p466openalex-snapshot
Relationship Marketing, Long Term Orientation and Customer Loyalty in Higher Education
inferred← citeshttps://doi.org/10.6007/ijarbss/v3-i9/194openalex-snapshot
The Moderating Effect of Long-Term Orientation Culture on the Relationship between Trust, Personalization and Customer Satisfaction and Loyalty: A Proposed Framework
inferred← citeshttps://doi.org/10.65301/dias.2018.14.2.252openalex-snapshot
Servqual : a multi dimensional scale for perceptual measure of service quality in the mobile telecommunication industry
inferred← citeshttps://doi.org/10.70675/e2c5ff04z24a1z448az9ac8zdf5f502d6382openalex-snapshot
Influence of Contradictory Cultural Value Orientations on Service Encounters in China's Private Education Market : a Paradox Theory Approach
inferred← citeshttps://doi.org/10.9790/487x-16546275openalex-snapshot
Consumer Purchase Behavior in Cellular Service Sector of Pakistan
Editorial review for independent work. ICSAC — the Institute for Complexity
Science and Advanced Computing — runs a structured editorial panel for researchers
publishing outside journals, and publishes on CiteStamp rails. Submission is free
and goes through ORCID: icsacinstitute.org/submit.