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Quality customer service: strategic advantage for the Indian steel industry

https://doi.org/10.1108/09604529910248786
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1097/00006216-198400830-00014openalex-snapshot
In Search of Excellence
inferredcites →https://doi.org/10.2307/1250783openalex-snapshot
Marketing Management: Analysis, Planning and Control
inferredcites →https://doi.org/10.2307/1251086openalex-snapshot
Industrial Marketing: Cases & Concepts

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.1359926openalex-extracted
The Application of Performance Measurement in the Service Quality Concept: The Case of a Greek Service Organization
inferred← citeshttps://doi.org/10.1016/j.jretconser.2024.103837openalex-snapshot
Experience intensification to purchase intentions of derivative works in service-intensive industries: An empirical study
inferred← citeshttps://doi.org/10.1080/09537287.2012.729101openalex-snapshot
QoS in the internal supply chain: the next lever of competitive advantage and organisational performance
inferred← citeshttps://doi.org/10.1080/13675560412331298491openalex-snapshot
Applying lean thinking: a case study of an Indian steel plant
inferred← citeshttps://doi.org/10.1108/13598541111155866openalex-snapshot
Service quality in supply chain: empirical evidence from Indian automotive industry
inferred← citeshttps://doi.org/10.1108/15982681111140598openalex-snapshot
Identifying and ranking critical success factors for implementation of total quality management in the Indian manufacturing industry using TOPSIS
inferred← citeshttps://doi.org/10.1108/jamr-01-2013-0005openalex-snapshot
Efficiency in the Indian iron and steel industry – an application of data envelopment analysis
inferred← citeshttps://doi.org/10.4018/979-8-3693-8779-5.ch012openalex-snapshot
Service Quality in Tourism and Hospitality
inferred← citeshttps://doi.org/10.4324/9780429031342-20openalex-snapshot
Organisational Culture and Customer Service Delivery
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