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Implementing a quality management framework in a higher education organisation

https://doi.org/10.1108/09684881211219767
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/ir.119openalex-snapshot
Linking planning, quality improvement, and institutional research
inferredcites →https://doi.org/10.1002/sres.366openalex-snapshot
The quest for competence in systemic research and practice
inferredcites →https://doi.org/10.1007/s10734-004-2533-2openalex-snapshot
Quality Assurance in UK Higher Education: Issues of Trust, Control, Professional Autonomy and Accountability
inferredcites →https://doi.org/10.1007/s10734-007-9103-3openalex-snapshot
Quality management in Hungarian higher education: organisational responses to governmental policy
inferredcites →https://doi.org/10.1016/s0099-1333(01)00279-8openalex-snapshot
Evaluating quality and effectiveness: regional accreditation principles and practices
inferredcites →https://doi.org/10.1023/a:1016385207071openalex-snapshot
Barriers to effective quality management and leadership: Case study of two academic departments
inferredcites →https://doi.org/10.1080/02602930120082023openalex-snapshot
Student Learning: 'The heart of quality' in education and training
inferredcites →https://doi.org/10.1080/09544120120066127openalex-snapshot
An empirical study of key elements of total quality-based performance measurement systems: A case study approach in the service industry sector
inferredcites →https://doi.org/10.1080/09544120200000010openalex-snapshot
Business excellence through quality management
inferredcites →https://doi.org/10.1080/1353832022000031656openalex-snapshot
Developing a Holistic Model for Quality in Higher Education
inferredcites →https://doi.org/10.1080/13538320701272672openalex-snapshot
TQM and Higher Education: A Critical Systems Perspective on Fitness for Purpose
inferredcites →https://doi.org/10.1080/13538322.2010.485730openalex-snapshot
Achievements and Consequences of Two Decades of Quality Assurance in Higher Education: A Personal View From the Edge
inferredcites →https://doi.org/10.1080/13583883.2002.9967073openalex-snapshot
Academic leadership: Prescriptions, practices and paradoxes
inferredcites →https://doi.org/10.1080/1478336032000107717openalex-snapshot
Total Quality Management in the higher education sector: A literature review from an international and Australian perspective
inferredcites →https://doi.org/10.1108/00251740510597761openalex-snapshot
An overview of continuous improvement: from the past to the present
inferredcites →https://doi.org/10.1108/02656710010300126openalex-snapshot
Quality performance and organizational culture
inferredcites →https://doi.org/10.1108/02656710310456617openalex-snapshot
Factors affecting the relationship between total quality management and organizational performance
inferredcites →https://doi.org/10.1108/02656710510625239openalex-snapshot
Managing knowledge contributed by ISO 9001:2000
inferredcites →https://doi.org/10.1108/02656719410062849openalex-snapshot
Towards a Quality Culture
inferredcites →https://doi.org/10.1108/02686900510592052openalex-snapshot
Quality audits: their status, prowess and future focus
inferredcites →https://doi.org/10.1108/09513540410538859openalex-snapshot
A synthesis of a quality management model for education in universities
inferredcites →https://doi.org/10.1108/09513549710164023openalex-snapshot
The need for implementing total quality management in education
inferredcites →https://doi.org/10.1108/09544780210429816openalex-snapshot
Focusing on key elements of TQM – evaluation for sustainability
inferredcites →https://doi.org/10.1108/09544780310461116openalex-snapshot
Innovation and TQM in Swedish higher education institutions – possibilities and pitfalls
inferredcites →https://doi.org/10.1108/09544780410511443openalex-snapshot
On the effectiveness of quality management system audits
inferredcites →https://doi.org/10.1108/09544780610647892openalex-snapshot
The application of balanced scorecard in the performance evaluation of higher education
inferredcites →https://doi.org/10.1108/09544780710828403openalex-snapshot
Managerial leadership for total quality improvement in UK higher education
inferredcites →https://doi.org/10.1108/09544789410057908openalex-snapshot
Making ISO 9000 Work The Role of Auditing
inferredcites →https://doi.org/10.1108/09544789510092845openalex-snapshot
State‐of‐the‐art study on self‐assessment
inferredcites →https://doi.org/10.1108/09576050310467296openalex-snapshot
An empirical study of critical factors of TQM in Palestinian organizations
inferredcites →https://doi.org/10.1108/09684880110399077openalex-snapshot
Total quality management in California public higher education
inferredcites →https://doi.org/10.1108/09684880110399103openalex-snapshot
A conceptual framework for guaranteeing higher education
inferredcites →https://doi.org/10.1108/09684880210416076openalex-snapshot
Quality measurement and quality assurance in higher education
inferredcites →https://doi.org/10.1108/09684880410517423openalex-snapshot
Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education
inferredcites →https://doi.org/10.1108/09684880510594382openalex-snapshot
Towards understanding the impeders of strategy implementation in higher education (HE)
inferredcites →https://doi.org/10.1108/09684880510626575openalex-snapshot
The quest for world class university
inferredcites →https://doi.org/10.1108/09684880610643601openalex-snapshot
A systems approach to program evaluation model for quality in higher education
inferredcites →https://doi.org/10.1108/09684880610662015openalex-snapshot
Evaluating quality management in university departments
inferredcites →https://doi.org/10.1108/09684880710723025openalex-snapshot
Are students customers? TQM and marketing perspectives
inferredcites →https://doi.org/10.1108/09684880710723052openalex-snapshot
A framework for implementing TQM in higher education programs
inferredcites →https://doi.org/10.1108/09684880810848413openalex-snapshot
Rethinking quality and improvement in higher education
inferredcites →https://doi.org/10.1108/09684889810205723openalex-snapshot
Conceptual problems of continuous quality improvement and innovation in higher education
inferredcites →https://doi.org/10.1108/14635771011076461openalex-snapshot
An empirical study of total quality management in engineering educational institutions of India
inferredcites →https://doi.org/10.1108/et.1999.41.5.ii.2openalex-snapshot
The University of Learning
inferredcites →https://doi.org/10.1177/000312240507000602openalex-snapshot
The Worldwide Expansion of Higher Education in the Twentieth Century
inferredcites →https://doi.org/10.1353/jhe.2003.0007openalex-snapshot
Academic Deans and Directors: Assessing Their Effectiveness from Individual and Institutional Perspectives
inferredcites →https://doi.org/10.18848/1447-9524/cgp/v06i04/49360openalex-snapshot
Balancing Academic Advancement with Business Effectiveness?: The Dual Role for Senior University Leaders
inferredcites →https://doi.org/10.2307/2288384openalex-snapshot
Content Analysis: An Introduction to its Methodology.
inferredcites →https://doi.org/10.46743/2160-3715/2007.1643openalex-snapshot
Understanding Total Quality Management in Context: Qualitative Research on Managers’ Awareness of TQM Aspects in the Greek Service Industry
inferredcites →https://doi.org/10.5565/rev/papers/v76n0.969openalex-snapshot
A Sociology of Teaching, Learning and Enhancement: improving practices in higher education

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Service Marketing Mix As Input and Output of Higher and Technical Education: A Measurement Model Based on Students' Perceived Experience
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Total Quality Management Fundamentals and Evolving Outcomes in Higher Education Institutions
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Quality Assurance Driving Factors as Antecedents of Knowledge Management: a Stakeholder-Focussed Perspective in Higher Education
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Supporting Entrepreneurship Success through the Implementation of a Total Quality Management Model for Small and Medium-sized Enterprises
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Service marketing mix as input and output of higher and technical education
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Understanding the use of Regression Analysis in Business Analytics to understand the perceptions of Students about Quality in Higher Education
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Monitoring and Evaluation Practices and Academic Staff Motivation: Implications in Higher Education Within Rwandan Context
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Quality of Administrative Services in Higher Education
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A PERSPECTIVE ON QUALITY IMPROVEMENT PLAN IMPLEMENTATION PRACTICES: A CASE STUDY
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A review of total quality management applications in schools
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The Limits of Leadership as a Barrier to Quality Assurance in Higher Education in Algeria
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CONTINUOUS QUALITY IMPROVEMENT (CQI) PRACTICE IN VOCATIONAL COLLEGES
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