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Adding value to retail financial services

https://doi.org/10.1108/eum0000000004461
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/smj.4250050207openalex-snapshot
A resource‐based view of the firm
inferredcites →https://doi.org/10.1002/smj.4250110703openalex-snapshot
Information asymmetries: A source of competitive advantage for diversified service firms
inferredcites →https://doi.org/10.1002/smj.4250140303openalex-snapshot
The cornerstones of competitive advantage: A resource‐based view
inferredcites →https://doi.org/10.1007/978-3-319-13248-8_90openalex-snapshot
Sustainable Competitive Advantage in Service Industries: a Conceptual Model and Research Propositions
inferredcites →https://doi.org/10.1016/0024-6301(92)90354-5openalex-snapshot
Management research: An introduction
inferredcites →https://doi.org/10.1016/0142-694x(85)90029-8openalex-snapshot
Exploring corporate strategy
inferredcites →https://doi.org/10.1016/s0024-6301(98)90269-2openalex-snapshot
Competitive and corporate strategy
inferredcites →https://doi.org/10.1016/s0263-2373(86)80049-4openalex-snapshot
European Management Journal
inferredcites →https://doi.org/10.1016/s0742-3322(00)17018-4openalex-snapshot
Firm resources and sustained competitive advantage
inferredcites →https://doi.org/10.1080/0267257x.1992.9964192openalex-snapshot
Talking straight about competitive strategy
inferredcites →https://doi.org/10.1080/0267257x.1995.9964333openalex-snapshot
Organizational positioning in retail financial services
inferredcites →https://doi.org/10.1080/0267257x.1996.9964439openalex-snapshot
Single competitive markets in retail financial services
inferredcites →https://doi.org/10.1081/e-escm-120048064openalex-snapshot
Competitive Advantage
inferredcites →https://doi.org/10.1108/02652328910134590openalex-snapshot
Quality in the Service Sector: A Review
inferredcites →https://doi.org/10.1108/02652329710165984openalex-snapshot
Understanding competitive advantage in retail financial services
inferredcites →https://doi.org/10.1108/eb025476openalex-snapshot
COMPETITIVE STRATEGY
inferredcites →https://doi.org/10.1108/eum0000000001043openalex-snapshot
Oh Mr Porter! A Re‐Appraisal of Competitive Strategy
inferredcites →https://doi.org/10.1111/j.1467-8551.1994.tb00066.xopenalex-snapshot
On Being Stuck in the Middle or Good Food Costs Less at Sainsbury's
inferredcites →https://doi.org/10.1177/002224298504900403openalex-snapshot
A Conceptual Model of Service Quality and Its Implications for Future Research
inferredcites →https://doi.org/10.1177/002224298805200302openalex-snapshot
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
inferredcites →https://doi.org/10.1177/002224299505900201openalex-snapshot
The Comparative Advantage Theory of Competition
inferredcites →https://doi.org/10.1177/014920639101700108openalex-snapshot
Firm Resources and Sustained Competitive Advantage
inferredcites →https://doi.org/10.1177/030630708801400103openalex-snapshot
How Firms Compete: A New Classification of Generic Strategies
inferredcites →https://doi.org/10.2307/1252221openalex-snapshot
Sustainable Competitive Advantage in Service Industries: A Conceptual Model and Research Propositions
inferredcites →https://doi.org/10.24883/iberoamericanic.v2i2.38openalex-snapshot
Competitive Strategy: Techniques for Analyzing Industries and Competitors
inferredcites →https://doi.org/10.5281/zenodo.14579729openalex-snapshot
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Enhancing Employee Satisfaction with Mobility and Transportation Offerings: A Managerial Approach
inferred← citeshttps://doi.org/10.1016/j.jbusres.2018.11.045openalex-snapshot
Building resilience to negative information and increasing purchase intentions in a digital environment
inferred← citeshttps://doi.org/10.1016/j.jretconser.2018.01.005openalex-snapshot
Effects of brand attitude and eWOM on consumers’ willingness to pay in the banking industry: Mediating role of consumer-brand identification and brand equity
inferred← citeshttps://doi.org/10.1057/fsm.2010.12openalex-snapshot
The impact of the Internet upon bank marketing
inferred← citeshttps://doi.org/10.1057/palgrave.fsm.4770062openalex-snapshot
E-banking comes to town: Exploring how traditional UK high street banks are meeting the challenge of technology and virtual relationships
inferred← citeshttps://doi.org/10.1057/s41270-021-00134-7openalex-snapshot
Health insurance policy renewal: an exploration of reputation, performance, and affect to understand customer inertia
inferred← citeshttps://doi.org/10.1108/02652320010359561openalex-snapshot
Financial services advertising in eight non‐English speaking countries
inferred← citeshttps://doi.org/10.1108/08876041111129146openalex-snapshot
A strategic response to the financial crisis: an empirical analysis of financial services advertising before and during the financial crisis
inferred← citeshttps://doi.org/10.1108/ebr-07-2016-0089openalex-snapshot
Determinants of perceived internal service complexity
inferred← citeshttps://doi.org/10.1108/jsm-07-2017-0257openalex-snapshot
Improving consumers’ willingness to pay using social media activities
inferred← citeshttps://doi.org/10.19030/iber.v13i5.8767openalex-snapshot
Client-Centricity In South African Retail Banking
inferred← citeshttps://doi.org/10.32728/ric.2021.71/2openalex-snapshot
The Perceived Value of Higher Education and University Competitiveness - The Rubik Cube Metaphor
inferred← citeshttps://doi.org/10.3934/dsfe.2021005openalex-snapshot
Customers' adoption of financial services offered by banks and fintechs partnerships: evidence of a transitional economy
inferred← citeshttps://doi.org/10.61426/sjbcm.v8i4.2096openalex-snapshot
FINANCIAL INCLUSION AND FINANCIAL PERFORMANCE OF INSURANCE COMPANIES LISTED IN THE NAIROBI STOCK EXCHANGE
inferred← citeshttps://doi.org/10.9790/487x-0443645openalex-snapshot
Services Marketing Theory Revisited: An Empirical Investigation into Financial Services Marketing
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