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Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities

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Outgoing claims: the papers this work cites, builds on, or argues with.

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What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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inferred← citeshttps://doi.org/10.1108/tqm-11-2021-0340openalex-snapshot
A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements
inferred← citeshttps://doi.org/10.1109/csci54926.2021.00067openalex-snapshot
A Circular Framework from Branding to Recruitment in Perspective of Higher Education : Type of the submission: Full/Regular Research Paper Symposium acronyms is: CSCI-ISED
inferred← citeshttps://doi.org/10.1109/icet53279.2021.9575063openalex-snapshot
Relation of Good University Governance with Education Management Information System, Excellent Service, and Student Trust at the Entrepreneur Campus
inferred← citeshttps://doi.org/10.1111/ejed.12375openalex-snapshot
The influence of technology‐mediated and in‐person communication on student satisfaction: The moderating role of national culture
inferred← citeshttps://doi.org/10.11118/actaun201967041049openalex-snapshot
Criteria of Satisfaction with Universities from the Perspective of Czech Students: A Qualitative Research Study
inferred← citeshttps://doi.org/10.1142/s2424786324420076openalex-snapshot
Self-service technologies: A bibliometric analysis
inferred← citeshttps://doi.org/10.11591/ijeecs.v24.i3.pp1638-1646openalex-snapshot
Virtual education and student perception of teacher performance in the distance learning environment
inferred← citeshttps://doi.org/10.1177/14697874261467044openalex-snapshot
Critical Thinking and Student Satisfaction: An Empirical Study in Undergraduate Education
inferred← citeshttps://doi.org/10.1177/17454999251360496openalex-snapshot
Exploring service quality in French and South Korean higher education contexts
inferred← citeshttps://doi.org/10.1177/21582440231200308openalex-snapshot
PHEISQUAL: A Scale to Measure Service Quality of Professional Higher Educational Institute From Faculty Perspective
inferred← citeshttps://doi.org/10.1186/s13731-024-00422-3openalex-snapshot
Investigating quality service and student satisfaction: evidence from College of Business & Economics, University of Gondar, Ethiopia
inferred← citeshttps://doi.org/10.12677/ap.2025.154237openalex-snapshot
The Impact of Identity Fusion on Group Loyalty among College Students: The Mediating Role of University Social Responsibility and the Moderating Role of Student Loyalty
inferred← citeshttps://doi.org/10.1371/journal.pone.0233546openalex-snapshot
Let’s make it better: An updated model interpreting international student satisfaction in China based on PLS-SEM approach
inferred← citeshttps://doi.org/10.1371/journal.pone.0284351openalex-snapshot
Evaluation of psychometric properties of perceived value applied to universities
inferred← citeshttps://doi.org/10.14426/jei.v3i1.1234openalex-snapshot
Vol. 3 No. 1 (2022): JOURNAL OF ENTREPRENEURIAL INNOVATIONS
inferred← citeshttps://doi.org/10.15765/pnrm.v10i19.833openalex-snapshot
Las competencias profesionales universitarias y la formación en el programa de negocios internacionales en modalidad virtual
inferred← citeshttps://doi.org/10.16951/trendbusecon.1695941openalex-snapshot
Mesleki Eğitimde Algılanan Hizmet Kalitesinin Akademik Motivasyon Üzerindeki Etkisi
inferred← citeshttps://doi.org/10.17275/per.26.21.13.2openalex-snapshot
The Satisfaction Bridge: How Student Engagement Drives Student Loyalty Through Satisfaction in Higher Education
inferred← citeshttps://doi.org/10.17478/jegys.1518891openalex-snapshot
Service quality in higher education: A literature review
inferred← citeshttps://doi.org/10.17549/gbfr.2024.29.3.57openalex-snapshot
Effect of Workplace Spirituality and Servant Leadership on Service Quality in Higher Education: A Mediation Model of Job Satisfaction
inferred← citeshttps://doi.org/10.18506/anemon.972893openalex-snapshot
Turizm Lisans Öğrencilerinin Motivasyonları, Algılanan Eğitim Kalitesi ve Lisansüstü Eğitime Yönelik Eğilimleri Üzerine Bir Araştırma
inferred← citeshttps://doi.org/10.18568/internext.v20i02.849openalex-snapshot
Decoding loyalty in continuous service in shared use: triple serial mediation of brand personality, awareness, quality, and love
inferred← citeshttps://doi.org/10.19136/hitos.a29n83.5610openalex-snapshot
Fidelidad de los Estudiantes Hacia una Institución de Educación Superior Pública en México.
inferred← citeshttps://doi.org/10.20448/jeelr.v11i2.5553openalex-snapshot
Student engagement, brand image and loyalty relationships: The mediating role of student satisfaction
inferred← citeshttps://doi.org/10.20899/jpna...1-21openalex-snapshot
Mediation Effect of Job Satisfaction: Work Motivation and E-Government on Service Quality in the Government of Aceh Singkil, Indonesia
inferred← citeshttps://doi.org/10.21203/rs.3.rs-6359552/v1openalex-snapshot
Student Satisfaction with University Facilities and Services and its Impact on Academic Performance: A Study in Higher Education
inferred← citeshttps://doi.org/10.21272/mmi.2022.4-14openalex-snapshot
Student Satisfaction and Retention: Impact of Service Quality and Digital Transformation
inferred← citeshttps://doi.org/10.21776/ub.apmbaopenalex-snapshot
Asia Pacific Management and Business Application
inferred← citeshttps://doi.org/10.22441/ijiem.v4i2.20202openalex-snapshot
Analysis of Service Quality Measurement at Vocational Higher Education with the Higher Education Performance Method (HEdPERF) and Importance Performance Analysis (IPA)
inferred← citeshttps://doi.org/10.22515/jmif.v1i1.3552openalex-snapshot
STUDENT SATISFACTION, LOYALTY, AND MOTIVATION AS OBSERVED FROM THE SERVICE QUALITY
inferred← citeshttps://doi.org/10.24034/j25485024.y2019.v3.i4.4179openalex-snapshot
MODEL PENINGKATAN KUALITAS PELAYANAN PADA PERGURUAN TINGGI DI RIAU
inferred← citeshttps://doi.org/10.24159/joec.2018.24.4.331openalex-snapshot
The Structural Relationships among Quality of Instruction, Satisfaction, Learning Motivation, and Loyalty of College Students
inferred← citeshttps://doi.org/10.24857/rgsa.v18n7-072openalex-snapshot
Determinants of Academic Satisfaction: An Empirical Analysis of a Brazilian National Institute
inferred← citeshttps://doi.org/10.24905/permana.v16i1.322openalex-snapshot
Kepuasan Pengguna Jasa terhadap Kualitas Lulusan Program Doktor Ilmu Ekonomi
inferred← citeshttps://doi.org/10.26710/jafee.v11i4.3549openalex-snapshot
Extending the Customer-Based Brand Equity Model to Higher Education: Evidence from Universities in Pakistan
inferred← citeshttps://doi.org/10.29141/2218-5003-2022-13-5-7openalex-snapshot
Academic service quality, student role and WOM communication in higher education
inferred← citeshttps://doi.org/10.30574/wjarr.2023.20.2.2314openalex-snapshot
The impact of student engagement, quality of student faculty relationship and student loyalty on quality of higher education: A systematic literature review
inferred← citeshttps://doi.org/10.31294/jeco.v4i2.7979openalex-snapshot
The Effect Of Academic Service Quality On Satisfaction And Loyalty Of Students University
inferred← citeshttps://doi.org/10.31846/jae.v12i1.700openalex-snapshot
MEASUREMENT OF HIGHER EDUCATION SERVIVE QUALITY USING HEDPERF AND HIEDQUAL IMPORTANCE PERFORMANCE ANALYSIS METHODS
inferred← citeshttps://doi.org/10.31893/multirev.2026562openalex-snapshot
Mapping student loyalty research in higher education: A SPAR-4-SLR review with TCM–ADO integration (2015–2025)
inferred← citeshttps://doi.org/10.31949/entrepreneur.v3i1.1744openalex-snapshot
Pengujian Konstruk Kepuasan Mahasiswa yang Dikembangkan Oleh Lijuan Zhai (2012) Dalam Konteks Universitas Teuku Umar: Analisis Menggunakan Program SMARTPLS
inferred← citeshttps://doi.org/10.32706/tusbid.1177984openalex-snapshot
Spor Eğitimi Alan Öğrencilerin Kurumsal Hizmet Kalite Algılarının İncelenmesi
inferred← citeshttps://doi.org/10.32744/pse.2023.3.45openalex-snapshot
Meta-analysis of postgraduate student thesis for enhancing better research quality management in islamic higher education
inferred← citeshttps://doi.org/10.33059/jseb.v14i2.5822openalex-snapshot
Strategi Peningkatan Loyalitas Mahasiswa Perguruan Tinggi IIB Darmajaya Bandar Lampung
inferred← citeshttps://doi.org/10.33369/insight.15.1.49-64openalex-snapshot
REKONSEPTUALISASI KONSTRUK KUALITAS LAYANAN SPESIFIK PADA KONTEKS PERGURUAN TINGGI
inferred← citeshttps://doi.org/10.3389/feduc.2024.1492432openalex-snapshot
Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan
inferred← citeshttps://doi.org/10.3389/feduc.2026.1693972openalex-snapshot
Determinants of academic performance: the role of university social responsibility
inferred← citeshttps://doi.org/10.3389/feduc.2026.1818648openalex-snapshot
E-learning service quality and student satisfaction in public universities: a quantitative hierarchisation of determinants through systematic review
inferred← citeshttps://doi.org/10.3389/feduc.2026.1860151openalex-snapshot
Empowering higher education in China ethnic folk dance with the metaverse: a study on the impact on student satisfaction
inferred← citeshttps://doi.org/10.3390/educsci12080507openalex-snapshot
The Impact of Academic Aspect Quality on Student Disengagement in Higher Education
inferred← citeshttps://doi.org/10.3390/educsci13010083openalex-snapshot
Model Proposal for Service Quality Assessment of Higher Education: Evidence from a Developing Country
inferred← citeshttps://doi.org/10.3390/su131910781openalex-snapshot
Explaining Loyalty in Higher Education: A Model and Comparative Analysis from the Policy of Gratuity, a Case Applied to Chile
inferred← citeshttps://doi.org/10.3390/su15118920openalex-snapshot
Student’s Co-Creation Behavior in a Business and Economic Bachelor’s Degree in Italy: Influence of Perceived Service Quality, Institutional Image, and Loyalty
inferred← citeshttps://doi.org/10.35313/jmi.v3i2.73openalex-snapshot
Influence of Service Quality on Student Loyalty at Budi Bhakti Tutoring
inferred← citeshttps://doi.org/10.35678/2539-5645.0.6(55).2025.315-332openalex-snapshot
FACTORS IMPACTING THE STUDENT SATISFACTION WITH PHILOSOPHY COURSE: A CASE STUDY OF PUBLIC COLLEGE IN HENAN, CHINA
inferred← citeshttps://doi.org/10.36418/eduvest.v2i12.670openalex-snapshot
Structural Model of Student Learning Motivation Advent High School In North Sulawesi Province
inferred← citeshttps://doi.org/10.36941/jesr-2022-0039openalex-snapshot
The Quality of Entrepreneurship Development Service Vocational High School: Assesment with Servqual Model
inferred← citeshttps://doi.org/10.37669/milliegitim.928355openalex-snapshot
OKUL VE SEKTÖR ALGISININ ÖĞRENCİLERİN DEVAM ETME NİYETİNE ETKİSİ ÜZERİNE BİR ARAŞTIRMA
inferred← citeshttps://doi.org/10.4018/978-1-6684-6682-7.ch002openalex-snapshot
Evaluation of the Efficiency of Online Learning Programs in Higher Education
inferred← citeshttps://doi.org/10.4018/978-1-7998-3438-0.ch068openalex-snapshot
The Determinant of Student Satisfaction in Academic and Administrative Services in Private Universities
inferred← citeshttps://doi.org/10.4018/979-8-3693-8779-5.ch012openalex-snapshot
Service Quality in Tourism and Hospitality
inferred← citeshttps://doi.org/10.4018/ijamse.2019070104openalex-snapshot
The Determinant of Student Satisfaction in Academic and Administrative Services in Private Universities
inferred← citeshttps://doi.org/10.4018/ijkm.2018100104openalex-snapshot
A Best-Practice Model of University-Students Relationship Development
inferred← citeshttps://doi.org/10.4108/eai.6-3-2021.2306449openalex-snapshot
The Role of TQM Approach in Indonesia Higher Education Quality Assurance
inferred← citeshttps://doi.org/10.47116/apjcri.2022.02.12openalex-snapshot
The Effect of Educational Service Quality, Administrative Service Quality and Physical Environment on the University Satisfaction and Loyalty of the Chinese Universities
inferred← citeshttps://doi.org/10.51703/bm.v2i2.22openalex-snapshot
The Mediation Effect of Customer Satisfaction on the Relationship Between Service Quality and Customer Loyalty
inferred← citeshttps://doi.org/10.52122/nisantasisbd.1295422openalex-snapshot
ÜNİVERSİTE ÖĞRENCİLERİNİN GÜVEN, MEMNUNİYET VE BEKLENTİ DÜZEYLERİNİN BELİRLENMESİ ÜZERİNE BİR ARAŞTIRMA
inferred← citeshttps://doi.org/10.52223/jess.2023.4341openalex-snapshot
Impact of Academic Satisfaction on University Students’ Academic Achievement
inferred← citeshttps://doi.org/10.52932/jfm.vi65.212openalex-snapshot
Tác động của chất lượng dịch vụ cảm nhận đến hiệu năng thương hiệu tại các trường đại học ở Thành phố Hồ Chí Minh
inferred← citeshttps://doi.org/10.53478/yuksekogretim.1215019openalex-snapshot
Yükseköğretim Kurumlarında Çalışan Performansı, Hizmet Kalitesi ve Memnuniyet
inferred← citeshttps://doi.org/10.54033/cadpedv21n9-178openalex-snapshot
Influence of overall course quality on student satisfaction and university image
inferred← citeshttps://doi.org/10.5430/ijhe.v9n1p1openalex-snapshot
The Relationship of Good University Governance and Student Satisfaction
inferred← citeshttps://doi.org/10.5430/ijhe.v9n1p126openalex-snapshot
Analyzing Universities Service Quality to Student Satisfaction; Academic and Non-Academic Analyses
inferred← citeshttps://doi.org/10.55493/5052.v6i2.4537openalex-snapshot
A Prototype Instrument for Measuring Service Quality by Generation X Parents: A Case Study at the International School of Macao
inferred← citeshttps://doi.org/10.55908/sdgs.v12i2.3238openalex-snapshot
CREATING STUDENTS’ LOYALTY IN THE AVIATION CAMPUS
inferred← citeshttps://doi.org/10.5897/ijeaps2023.0753openalex-snapshot
A literature review on students university choice and satisfaction
inferred← citeshttps://doi.org/10.59324/ejaset.2026.4(2).06openalex-snapshot
From Transaction-Based to Relationship-Based Marketing in the German-Speaking Higher Education Market: An Integrated 8P Relational Framework for Increasing Trust, Co-Creation, and Student Loyalty
inferred← citeshttps://doi.org/10.62036/isd.2024.1openalex-snapshot
A Comparative Analysis of the Usefulness of Moodle and MS Teams Platforms for Higher Education
inferred← citeshttps://doi.org/10.69569/jip.2025.650openalex-snapshot
Parental Satisfaction with University Services in a Philippine Private University
inferred← citeshttps://doi.org/10.7172/2449-6634.jmcbem.2022.2.3openalex-snapshot
Self-Perceived Job Performance as a Mediator of the Effects of Academic Satisfaction and Quality on Loyalty
inferred← citeshttps://doi.org/10.7469/jksqm.2024.52.3.545openalex-snapshot
A Study on the Educational Service Quality of Regional Private University for Student Satisfaction
inferred← citeshttps://doi.org/10.7752/jpes.2023.12377openalex-snapshot
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