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Which Feature is Unusable? Detecting Usability and User Experience Issues from User Reviews
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/asi.21416openalex-snapshot
Sentiment strength detection in short informal text
inferredcites →https://doi.org/10.1007/978-3-319-16101-3_16openalex-snapshot
Towards Crowd-Based Requirements Engineering A Research Preview
inferredcites →https://doi.org/10.1007/978-3-642-13792-1_16openalex-snapshot
Feedback in Context: Supporting the Evolution of IT-Ecosystems
inferredcites →https://doi.org/10.1109/ase.2015.57openalex-snapshot
"What Parts of Your Apps are Loved by Users?" (T)
inferredcites →https://doi.org/10.1109/ase.2015.85openalex-snapshot
Mining User Opinions in Mobile App Reviews: A Keyword-Based Approach (T)
inferredcites →https://doi.org/10.1109/ase.2015.88openalex-snapshot
Ensemble Methods for App Review Classification: An Approach for Software Evolution (N)
inferredcites →https://doi.org/10.1109/esem.2015.7321214openalex-snapshot
Retrieving Diverse Opinions from App Reviews
inferredcites →https://doi.org/10.1109/icse.2013.6606604openalex-snapshot
Analysis of user comments: An approach for software requirements evolution
inferredcites →https://doi.org/10.1109/icsm.2015.7332474openalex-snapshot
How can i improve my app? Classifying user reviews for software maintenance and evolution
inferredcites →https://doi.org/10.1109/msr.2013.6624001openalex-snapshot
Retrieving and analyzing mobile apps feature requests from online reviews
inferredcites →https://doi.org/10.1109/re.2013.6636712openalex-snapshot
User feedback in the appstore: An empirical study
inferredcites →https://doi.org/10.1109/re.2014.6912257openalex-snapshot
How Do Users Like This Feature? A Fine Grained Sentiment Analysis of App Reviews
inferredcites →https://doi.org/10.1109/re.2015.7320414openalex-snapshot
Bug report, feature request, or simply praise? On automatically classifying app reviews
inferredcites →https://doi.org/10.1109/re.2015.7320433openalex-snapshot
Democratic mass participation of users in Requirements Engineering?
inferredcites →https://doi.org/10.1109/vissoft.2014.33openalex-snapshot
FAVe: Visualizing User Feedback for Software Evolution
inferredcites →https://doi.org/10.1109/vl.1996.545307openalex-snapshot
The eyes have it: a task by data type taxonomy for information visualizations
inferredcites →https://doi.org/10.1145/1134707.1134743openalex-snapshot
Can online reviews reveal a product's true quality?
inferredcites →https://doi.org/10.1145/1978942.1979336openalex-snapshot
Old wine in new bottles or novel challenges
inferredcites →https://doi.org/10.1145/2124295.2124371openalex-snapshot
A large-scale sentiment analysis for Yahoo! answers
inferredcites →https://doi.org/10.1145/2470654.2481286openalex-snapshot
Extracting usability and user experience information from online user reviews
inferredcites →https://doi.org/10.1145/2568225.2568263openalex-snapshot
AR-miner: mining informative reviews for developers from mobile app marketplace
inferredcites →https://doi.org/10.1145/2593902.2593927openalex-snapshot
AppEcho: a user-driven, in situ feedback approach for mobile platforms and applications
inferredcites →https://doi.org/10.1145/2884781.2884818openalex-snapshot
Release planning of mobile apps based on user reviews
inferredcites →https://doi.org/10.1145/2950290.2950299openalex-snapshot
What would users change in my app? summarizing app reviews for recommending software changes
inferredcites →https://doi.org/10.1145/505282.505283openalex-snapshot
Machine learning in automated text categorization
inferredcites →https://doi.org/10.1186/s13174-015-0021-9openalex-snapshot
Using popular social network sites to support requirements elicitation, prioritization and negotiation
inferredcites →https://doi.org/10.21236/ada235785openalex-snapshot
Feature-Oriented Domain Analysis (FODA) Feasibility Study
inferredcites →https://doi.org/10.25916/sut.26255000openalex-snapshot
An analysis of the mobile app review landscape: trends and implications
inferredcites →https://doi.org/10.5555/2578048.2578088openalex-snapshot
Is usability evaluation important: the perspective of novice software developers
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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Analyzing Usability Discussions in Stack Overflow Posts: An Empirical Investigation Based on Nielsen's Heuristics
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Can end‐user feedback in social media be trusted for software evolution: Exploring and analyzing fake reviews
inferred← citeshttps://doi.org/10.1002/smr.2309openalex-snapshot
Conceptualising, extracting and analysing requirements arguments in users' forums: The CrowdRE‐Arg framework
inferred← citeshttps://doi.org/10.1002/spe.3137openalex-snapshot
Valuating requirements arguments in the online user's forum for requirements decision‐making: The CrowdRE‐VArg framework
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Finding and Analyzing App Reviews Related to Specific Features: A Research Preview
inferred← citeshttps://doi.org/10.1007/978-3-030-15538-4_18openalex-snapshot
Crowd Intelligence in Requirements Engineering: Current Status and Future Directions
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Finding Health Care Usability and Safety Issues in Consumer Product Reviews
inferred← citeshttps://doi.org/10.1007/978-3-030-33607-3_28openalex-snapshot
Use Case Prediction Using Product Reviews Text Classification
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UX Data Visualization: Supporting Software Professionals in Exploring Users’ Interaction Data
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Can Large Language Models be Used as an Alternative for Human Annotation: A Case Study of Emotion Classification
inferred← citeshttps://doi.org/10.1007/978-3-032-27214-0_48openalex-snapshot
Evaluating Usability Issues in Continuous Glucose Monitoring Systems Based on App Reviews
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An exploratory and automated study of sarcasm detection and classification in app stores using fine-tuned deep learning classifiers
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Mining non-functional requirements from App store reviews
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Empirical comparison of text-based mobile apps similarity measurement techniques
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Analysing app reviews for software engineering: a systematic literature review
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Evaluating pre-trained models for user feedback analysis in software engineering: a study on classification of app-reviews
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An opinion mining methodology to analyse games for health
inferred← citeshttps://doi.org/10.1007/s11219-020-09529-8openalex-snapshot
Classification of application reviews into software maintenance tasks using data mining techniques
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Data-Driven Requirements Elicitation: A Systematic Literature Review
inferred← citeshttps://doi.org/10.1017/s0890060422000166openalex-snapshot
Machine learning in requirements elicitation: a literature review
inferred← citeshttps://doi.org/10.1049/iet-sen.2019.0262openalex-snapshot
Requirements knowledge acquisition from online user forums
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A Hybrid Deep Learning Framework for Improving User Review Classification for Usability and Security& Privacy
inferred← citeshttps://doi.org/10.1109/cbms52027.2021.00035openalex-snapshot
Analysing Games for Health through Users' Opinion Mining
inferred← citeshttps://doi.org/10.1109/cogmi58952.2023.00026openalex-snapshot
The Intersection of Usability Evaluation and Machine Learning in Software Systems
inferred← citeshttps://doi.org/10.1109/empire.2018.00010openalex-snapshot
Linguistic Analysis of Crowd Requirements: An Experimental Study
inferred← citeshttps://doi.org/10.1109/fie61694.2024.10893160openalex-snapshot
A Hybrid Approach for Usability Evaluation of Learning Management Systems Using Machine Learning Algorithms
inferred← citeshttps://doi.org/10.1109/icet67257.2025.11290825openalex-snapshot
Sentiment Analysis of Learning Management Systems Using Fine-Tuned BERT
inferred← citeshttps://doi.org/10.1109/iscid52796.2021.00094openalex-snapshot
A BERT and Topic Model Based Approach to reviews Requirements Analysis
inferred← citeshttps://doi.org/10.1109/re.2019.00018openalex-snapshot
Analysis of Requirements-Related Arguments in User Forums
inferred← citeshttps://doi.org/10.1109/re.2019.00059openalex-snapshot
Mining Requirements Arguments from user Forums
inferred← citeshttps://doi.org/10.1109/re63999.2025.00012openalex-snapshot
What About Emotions? Guiding Fine-Grained Emotion Extraction from Mobile App Reviews
inferred← citeshttps://doi.org/10.1109/tcss.2025.3627971openalex-snapshot
Prioritizing App User Reviews Based on Multidimensional Factors: An Integrated BERTopic–SnowNLP Framework for Supporting Developer Decisions
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The U in Crypto Stands for Usable: An Empirical Study of User Experience with Mobile Cryptocurrency Wallets
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Opinion Mining for Software Development: A Systematic Literature Review
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Accessibility Evaluation of IoT Android Mobile Companion Apps
inferred← citeshttps://doi.org/10.1145/3587281.3587291openalex-snapshot
The State of Accessibility in Blackboard: Survey and User Reviews Case Study
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User Reviews as a Reporting Mechanism for Emergent Issues Within Social VR Communities
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UX-RIVIS: Visualization of information about UX data based on app reviews
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Toward Leveraging Artificial Intelligence to Support the Identification of Accessibility Challenges
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Leveraging LLMs for the Analysis of Mobile App User Feedback: In-Depth Evaluation of User Perspectives on AI-Enabled Mobile Apps
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Investigating the User Experience and Evaluating Usability Issues in AI-Enabled Learning Mobile Apps: An Analysis of User Reviews
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Detecting Usability and User Experience Issues in Stroke Caregiving Apps: An Analysis of User Reviews
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Can end-user rationale improve the quality of low-rating software applications: A rationale mining approach
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Content Analysis of Apps for Growth Monitoring and Growth Hormone Treatment: Systematic Search in the Android App Store
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Detecting Usability and User Experience Issues in Stroke Caregiving Apps: An Analysis of User Reviews (Preprint)
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Exploring the usability and user experience of social media apps through a text mining approach
inferred← citeshttps://doi.org/10.3390/e22111310openalex-snapshot
How to Utilize My App Reviews? A Novel Topics Extraction Machine Learning Schema for Strategic Business Purposes
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UXmood—A Sentiment Analysis and Information Visualization Tool to Support the Evaluation of Usability and User Experience
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The Evolution of Software Usability in Developer Communities: An Empirical Study on Stack Overflow
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Reka Bentuk Animasi Agen Pedagogi Talking-head: Satu Penilaian Kebolehgunaan dalam Konteks Persekitaran Pembelajaran Berbantu Multimedia
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Overview of Crowd Intelligence in Requirements Engineering
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UX-MAPPER: An automated approach to analyze app store reviews with a focus on UX
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Machine Learning-Assisted Tools for User eXperience Evaluation: A Systematic Mapping Study
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Mining software insights: uncovering the frequently occurring issues in low-rating software applications
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Mobile app review analysis for crowdsourcing of software requirements: a mapping study of automated and semi-automated tools
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