On the public citation graph

A New Perspective of E-Trust in the Era of Social Media: Insights From Customer Satisfaction Data

https://doi.org/10.1109/tem.2020.2985379
0 signed · 114 inferred · view as graph

Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.

Is this your work? Sign in with ORCID and put your name on the claims that are yours.
Claim with ORCID
Reference health. See whether every reference in this work resolves to a known work and none has been retracted — and get a dated CiteStamped badge you can embed.
See reference health

What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/(sici)1520-6653(200024)14:1<49::aid-dir5>3.0.co;2-popenalex-snapshot
Clickable World Wide Web banner ads and content sites
inferredcites →https://doi.org/10.1002/(sici)1522-1970(199901/02)1:1<1::aid-jtr143>3.0.co;2-lopenalex-snapshot
Understanding and measuring tourist destination images
inferredcites →https://doi.org/10.1002/1097-0266(200101)22:1<45::aid-smj147>3.0.co;2-fopenalex-snapshot
Estimating the performance effects of business groups in emerging markets
inferredcites →https://doi.org/10.1002/smj.720openalex-snapshot
Institutions, resources, and entry strategies in emerging economies
inferredcites →https://doi.org/10.1007/s10551-010-0414-4openalex-snapshot
Trust and Stakeholder Theory: Trustworthiness in the Organisation–Stakeholder Relationship
inferredcites →https://doi.org/10.1016/0024-6301(94)90100-7openalex-snapshot
Tourism research: Critiques and challenges
inferredcites →https://doi.org/10.1016/0160-7383(90)90008-fopenalex-snapshot
Attitude determinants in tourism destination choice
inferredcites →https://doi.org/10.1016/j.annals.2016.07.003openalex-snapshot
Advancing destination image: The destination content model
inferredcites →https://doi.org/10.1016/j.chb.2012.01.024openalex-snapshot
Barriers and drivers for non-shoppers in B2C e-commerce: A latent class exploratory analysis
inferredcites →https://doi.org/10.1016/j.dss.2007.07.001openalex-snapshot
A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents
inferredcites →https://doi.org/10.1016/j.ejor.2015.01.058openalex-snapshot
Reassessing the scope of OR practice: The Influences of Problem Structuring Methods and the Analytics Movement
inferredcites →https://doi.org/10.1016/j.eswa.2011.08.011openalex-snapshot
A mathematical programming model for estimating the importance levels of performance criteria and an application in e-commerce
inferredcites →https://doi.org/10.1016/j.ijmedinf.2014.09.004openalex-snapshot
Modeling factors explaining the acceptance, actual use and satisfaction of nurses using an Electronic Patient Record in acute care settings: An extension of the UTAUT
inferredcites →https://doi.org/10.1016/j.ijpe.2010.07.007openalex-snapshot
Identifying demand factors for promotional planning and forecasting: A case of a soft drink company in the UK
inferredcites →https://doi.org/10.1016/j.ijpe.2011.01.005openalex-snapshot
An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce
inferredcites →https://doi.org/10.1016/j.ijpe.2012.07.017openalex-snapshot
The impact of e-commerce on Taiwanese SMEs: Marketing and operations effects
inferredcites →https://doi.org/10.1016/j.im.2017.02.009openalex-snapshot
Effects of tourism information quality in social media on destination image formation: The case of Sina Weibo
inferredcites →https://doi.org/10.1016/j.jbef.2017.12.004openalex-snapshot
Prolific.ac—A subject pool for online experiments
inferredcites →https://doi.org/10.1016/j.jbusres.2009.01.019openalex-snapshot
Customer behavior in electronic commerce: The moderating effect of e-purchasing experience
inferredcites →https://doi.org/10.1016/j.jbusres.2009.02.025openalex-snapshot
Trust considerations on attitudes towards online purchasing: The moderating effect of privacy and security concerns
inferredcites →https://doi.org/10.1016/j.jbusres.2013.05.048openalex-snapshot
Psychological antecedents and risk on attitudes toward e-customization
inferredcites →https://doi.org/10.1016/j.jdmm.2017.03.003openalex-snapshot
Determinants of trust towards tourist destinations
inferredcites →https://doi.org/10.1016/j.jom.2009.07.005openalex-snapshot
Examining supply chain relationships: Do buyer and supplier perspectives on collaborative relationships differ?
inferredcites →https://doi.org/10.1016/j.omega.2004.01.006openalex-snapshot
Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services
inferredcites →https://doi.org/10.1016/j.omega.2013.11.002openalex-snapshot
Why trustworthiness in an IT vendor is important even after the vendor left: IT is accepting the message and not just the messenger that is important
inferredcites →https://doi.org/10.1016/j.sbspro.2014.04.067openalex-snapshot
Trust and Repurchase Intention on Online Tourism Services among Malaysian Consumers
inferredcites →https://doi.org/10.1016/j.tourman.2004.06.017openalex-snapshot
Shopping and Tourist Night Markets in Taiwan
inferredcites →https://doi.org/10.1016/j.tourman.2006.11.005openalex-snapshot
Tourists’ intention to visit a country: The impact of cultural distance
inferredcites →https://doi.org/10.1016/j.tourman.2011.04.003openalex-snapshot
Influence of the user’s psychological factors on the online purchase intention in rural tourism: Integrating innovativeness to the UTAUT framework
inferredcites →https://doi.org/10.1016/j.tourman.2015.05.007openalex-snapshot
Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth
inferredcites →https://doi.org/10.1016/j.tourman.2015.11.012openalex-snapshot
The social construction of tourism online destination image: A comparative semiotic analysis of the visual representation of Seoul
inferredcites →https://doi.org/10.1016/j.tourman.2019.103970openalex-snapshot
How do tourists' attribution of destination social responsibility motives impact trust and intention to visit? The moderating role of destination reputation
inferredcites →https://doi.org/10.1016/s0261-5177(01)00035-8openalex-snapshot
Tourism image, evaluation variables and after purchase behaviour: inter-relationship
inferredcites →https://doi.org/10.1016/s0305-0483(00)00021-9openalex-snapshot
E-commerce: the role of familiarity and trust
inferredcites →https://doi.org/10.1023/a:1027370104302openalex-snapshot
Organizational Trustworthiness: An International Perspective
inferredcites →https://doi.org/10.1037/0033-2909.103.3.411openalex-snapshot
Structural equation modeling in practice: A review and recommended two-step approach.
inferredcites →https://doi.org/10.1037/h0040957openalex-snapshot
Construct validity in psychological tests.
inferredcites →https://doi.org/10.1057/palgrave.jibs.8400422openalex-snapshot
Guanxi vs networking: Distinctive configurations of affect- and cognition-based trust in the networks of Chinese vs American managers
inferredcites →https://doi.org/10.1057/palgrave.jibs.8490070openalex-snapshot
Learning to Compete in a Transition Economy: Experience, Environment, and Performance
inferredcites →https://doi.org/10.1080/01449299408914616openalex-snapshot
The respective roles of perceived usefulness and perceived fun in the acceptance of microcomputer technology
inferredcites →https://doi.org/10.1080/10548408.2013.750919openalex-snapshot
Social Media in Tourism and Hospitality: A Literature Review
inferredcites →https://doi.org/10.1080/10548408.2013.751276openalex-snapshot
The Impact of Social Media on the Consumer Decision Process: Implications for Tourism Marketing
inferredcites →https://doi.org/10.1086/209082openalex-snapshot
The Role of Imagery in Information Processing: Review and Extensions
inferredcites →https://doi.org/10.1108/02635570510616120openalex-snapshot
Towards understanding members' interactivity, trust, and flow in online travel community
inferredcites →https://doi.org/10.1108/09596110410519982openalex-snapshot
The impact of the Internet on travel agencies
inferredcites →https://doi.org/10.1108/eb058352openalex-snapshot
Measuring destination image an approach by an attribute‐based analysis
inferredcites →https://doi.org/10.1108/ijchm-10-2014-0506openalex-snapshot
Experimental research in hospitality and tourism: a critical review
inferredcites →https://doi.org/10.1108/ijopm-03-2015-0153openalex-snapshot
Role of social media in retail network operations and marketing to enhance customer satisfaction
inferredcites →https://doi.org/10.1108/mip-02-2018-0058openalex-snapshot
Effects of cognitive and affective trust on online customer behavior
inferredcites →https://doi.org/10.1109/tem.2007.906850openalex-snapshot
Antecedents and Dimensions of Online Service Expectations
inferredcites →https://doi.org/10.1109/tem.2008.922634openalex-snapshot
An Empirical Study of Consumer Perceptions and Comprehension of Web Site Privacy Policies
inferredcites →https://doi.org/10.1109/tem.2008.922641openalex-snapshot
Understanding the Beliefs and Intentions in Search and Purchase Functions in an E-Commerce Web Site
inferredcites →https://doi.org/10.1109/tem.2017.2786275openalex-snapshot
How do assurance mechanisms interact in online marketplaces? A signaling perspective
inferredcites →https://doi.org/10.1111/j.1468-2370.2011.00311.xopenalex-snapshot
A Holistic Framework for Trust in Online Transactions
inferredcites →https://doi.org/10.1111/j.1470-6431.2006.00554.xopenalex-snapshot
Factors affecting Internet shopping behaviour in Singapore: gender and educational issues
inferredcites →https://doi.org/10.1111/j.1540-5915.2011.00316.xopenalex-snapshot
Security Assurance: How Online Service Providers Can Influence Security Control Perceptions and Gain Trust
inferredcites →https://doi.org/10.1177/0047287504263029openalex-snapshot
Destination Positioning Analysis through a Comparison of Cognitive, Affective, and Conative Perceptions
inferredcites →https://doi.org/10.1177/004728759303100402openalex-snapshot
The Measurement of Destination Image: An Empirical Assessment
inferredcites →https://doi.org/10.1177/004728759703500402openalex-snapshot
Affective Images of Tourism Destinations
inferredcites →https://doi.org/10.1177/1354816619858004openalex-snapshot
Relationship between ICT and international tourism demand: A study of major tourist destinations
inferredcites →https://doi.org/10.1198/tech.2007.s455openalex-snapshot
Multivariate Data Analysis
inferredcites →https://doi.org/10.1287/mnsc.35.8.982openalex-snapshot
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
inferredcites →https://doi.org/10.1300/j073v21n01_06openalex-snapshot
A Study of the Impact of Travel Inhibitors on the Likelihood of Travelers' Revisiting Thailand
inferredcites →https://doi.org/10.1300/j073v21n02_05openalex-snapshot
Contemporary Information Search Strategies of Destination-Naïve International Vacationers
inferredcites →https://doi.org/10.1504/ijeb.2015.071386openalex-snapshot
The state of empirical research on the adoption and diffusion of business-to-business e-commerce
inferredcites →https://doi.org/10.2753/joa0091-3367390303openalex-snapshot
Assessing Advertising Efficiency
inferredcites →https://doi.org/10.3758/s13428-019-01237-xopenalex-snapshot
Gorilla in our midst: An online behavioral experiment builder
inferredcites →https://doi.org/10.4324/9780203792643openalex-snapshot
Exchange and Power in Social Life
inferredcites →https://doi.org/10.5465/amr.1995.9508080335openalex-snapshot
An Integrative Model Of Organizational Trust
inferredcites →https://doi.org/10.5465/amr.1998.926617openalex-snapshot
Not So Different After All: A Cross-Discipline View Of Trust
inferredcites →https://doi.org/10.5465/amr.1998.926623openalex-snapshot
Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.4770633openalex-extracted
Live Streaming Commerce in Accelerating Social Interactions: Influences of Communication Styles on Purchase Intentions
inferred← citeshttps://doi.org/10.1007/978-3-031-41371-1_11openalex-snapshot
Social Media Analytics for Customer Satisfaction Based on User Engagement and Interactions in the Tourism Industry
inferred← citeshttps://doi.org/10.1007/978-3-031-90742-5_11openalex-snapshot
Mapping the Intersection of Deep Fake Technology and Consumer Decision-Making: A Comprehensive Bibliometric Analysis
inferred← citeshttps://doi.org/10.1007/s10479-022-04618-2openalex-snapshot
RETRACTED ARTICLE: Research on trust mechanism transmission model of social e-commerce based on evolutionary game
inferred← citeshttps://doi.org/10.1007/s11356-023-27541-wopenalex-snapshot
Cooperation, coordination, or collaboration? A structured review of buyers’ partnerships to support sustainable sourcing in supply chains
inferred← citeshttps://doi.org/10.1051/e3sconf/202451903018openalex-snapshot
Environmental Campaign and Customer Decision: The Role of Social Media Engagement and E-Trust of Customers
inferred← citeshttps://doi.org/10.1080/10447318.2024.2413306openalex-snapshot
Exploring the Impact of AI Enhancement on the Sports App Community: Analyzing Human-Computer Interaction and Social Factors Using a Hybrid SEM-ANN Approach
inferred← citeshttps://doi.org/10.1080/10496491.2023.2216292openalex-snapshot
How Do Influencers Moderate Purchase Motives? An Application of S-O-R Model to Assess the Effects of Reviewers’ Rating on Online Purchase
inferred← citeshttps://doi.org/10.1080/23311975.2025.2607753openalex-snapshot
Corporate digital responsibility and consumer trust: a signaling theory perspective
inferred← citeshttps://doi.org/10.1108/jbim-05-2025-0477openalex-snapshot
Trust, trustworthiness and credibility in corporate social media communication: a TCM-ADO framework-based systematic review
inferred← citeshttps://doi.org/10.1108/jstpm-02-2024-0044openalex-snapshot
Navigating the digital landscape: social media’s influence on luxury brand equity and purchase intention
inferred← citeshttps://doi.org/10.1108/k-04-2024-1040openalex-snapshot
Predicting user behavior on s-commerce platforms: a novel model
inferred← citeshttps://doi.org/10.1108/scm-06-2025-0586openalex-snapshot
Investigating the determinants of intention to use IoT for preventing food waste by UK food supply chain companies
inferred← citeshttps://doi.org/10.1109/compas60761.2024.10796396openalex-snapshot
Measuring the Influence of Brand Image on Consumer Behavioral Intentions by using AI: Exploring the Mediating Role of Trust
inferred← citeshttps://doi.org/10.1109/icodsa58501.2023.10277532openalex-snapshot
PLS-SEM Approach and Sentiment Analysis for Identifying Significant Factors of Customer Satisfaction
inferred← citeshttps://doi.org/10.1109/isitia66279.2025.11137449openalex-snapshot
Application of Marketing in Technology-Driven Hospitality Sector: The Study of Social Media Marketing
inferred← citeshttps://doi.org/10.1109/tem.2021.3097805openalex-snapshot
Detecting Product Review Spammers Using Principles of Big Data
inferred← citeshttps://doi.org/10.1109/tem.2021.3111640openalex-snapshot
RBOTUE: Rumor Blocking Considering Outbreak Threshold and User Experience
inferred← citeshttps://doi.org/10.1109/tem.2022.3231006openalex-snapshot
2022 Index IEEE Transactions on Engineering Management Vol.69
inferred← citeshttps://doi.org/10.1109/tem.2023.3273191openalex-snapshot
Developing Techniques to Support Technological Solutions to Disinformation by Analyzing Four Conspiracy Networks During COVID-19
inferred← citeshttps://doi.org/10.1109/tem.2024.3358717openalex-snapshot
Operational Risk Management in E-Commerce: A Platform Perspective
inferred← citeshttps://doi.org/10.1109/tem.2025.3556454openalex-snapshot
Equilibrium Analysis of Unfair Competition From Shoddy Goods
inferred← citeshttps://doi.org/10.1109/tencon58879.2023.10322485openalex-snapshot
Measuring Credibility Level of E-commerce Sellers with Structural Equation Modeling and Naive Bayes on Tweets of Service Quality
inferred← citeshttps://doi.org/10.1155/2022/5957697openalex-snapshot
Discuss the Application of Data Services in Data Health Management of High-Risk Pregnant and Lying-In Women in Smart Medical Care
inferred← citeshttps://doi.org/10.1155/2022/6081375openalex-snapshot
The Construction Path and Protection Measures of Wetland Park from the Perspective of National Participation in the New Era
inferred← citeshttps://doi.org/10.1155/2022/7684586openalex-snapshot
An Analysis of Internet of Things Computer Network Security and Remote Control Technology
inferred← citeshttps://doi.org/10.11648/j.hss.20221001.13openalex-snapshot
An Empirical Study of the Relationship Between Online Comments and Users’ Purchasing Behavior in the Social E-commerce
inferred← citeshttps://doi.org/10.21608/artzag.2022.74969.1022openalex-snapshot
تعرض الجمهور لإعلانات المؤسسات الخيرية على مواقع التواصل الإجتماعي وعلاقتها بصورتها الذهنية لديهم
inferred← citeshttps://doi.org/10.2478/amns-2024-0658openalex-snapshot
Digital Technology Boosts the Construction of English Smart Classroom in Colleges and Universities
inferred← citeshttps://doi.org/10.2478/amns-2024-1453openalex-snapshot
The Role and Impact of Social Media Data Analysis in Art Event Planning
inferred← citeshttps://doi.org/10.2478/amns.2023.2.00822openalex-snapshot
Exploring the path of environmental visual design based on the perspective of new media
inferred← citeshttps://doi.org/10.24857/rgsa.v18n5-129openalex-snapshot
The Antecedents and Consequences Pertaining to the Intention to Engage in Philanthropic Activities
inferred← citeshttps://doi.org/10.30574/msarr.2024.10.2.0042openalex-snapshot
Innovating business practices: The impact of social media on fostering gender equality and empowering women entrepreneurs
inferred← citeshttps://doi.org/10.3390/app12168232openalex-snapshot
Deep Q-Learning Technique for Offloading Offline/Online Computation in Blockchain-Enabled Green IoT-Edge Scenarios
inferred← citeshttps://doi.org/10.3390/foods13203256openalex-snapshot
Valuable Data “Gain” and “Loss”: The Quantitative Impact of Information Choice on Consumers’ Decision to Buy Selenium-Rich Agricultural Products
inferred← citeshttps://doi.org/10.3390/tourhosp6020068openalex-snapshot
From Asymmetry to Satisfaction: The Dynamic Role of Perceived Value and Trust to Boost Customer Satisfaction in the Tourism Industry
inferred← citeshttps://doi.org/10.35794/jmbi.v9i3.43958openalex-snapshot
UNDERSTANDING HOW CONSUMER’S FNB ENGAGE WITH DIGITAL STOREFRONT
inferred← citeshttps://doi.org/10.4018/978-1-6684-4686-7.ch012openalex-snapshot
Investigating the Conflicts in a Multi-Actor Logistics Incident
inferred← citeshttps://doi.org/10.4018/979-8-3693-1210-0.ch015openalex-snapshot
Sentiment Analysis of User Reactions to Meta's Threads Launch and Twitter's X Renaming
inferred← citeshttps://doi.org/10.4102/sajbm.v54i1.3472openalex-snapshot
Does complementary role matter? An empirical study on paid search and social ads on purchase
inferred← citeshttps://doi.org/10.47191/jefms/v4-i6-20openalex-snapshot
Moderating and Mediating Role of Trust on Relationship between Servqual andSatisfaction in Delivery Service
inferred← citeshttps://doi.org/10.47750/qas/23.187.20openalex-snapshot
Impact Of WEBQUAL on Backpacker Loyalty in Online Booking Retailer: Mediating Roles of Trust and Engagement
inferred← citeshttps://doi.org/10.58691/man/204472openalex-snapshot
The impact of experiential marketing on product trust in e-commerce: The mediating role of user experience in Saudi Arabia
Editorial review for independent work. ICSAC — the Institute for Complexity Science and Advanced Computing — runs a structured editorial panel for researchers publishing outside journals, and publishes on CiteStamp rails. Submission is free and goes through ORCID: icsacinstitute.org/submit.