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Reciprocity

https://doi.org/10.1145/1132469.1132471
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1016/s0022-4359(97)90013-0openalex-snapshot
Customers' motivations for maintaining relationships with service providers
inferredcites →https://doi.org/10.1108/08876049510079853openalex-snapshot
Service recovery: Impact on satisfaction and intentions
inferredcites →https://doi.org/10.1108/eum0000000006109openalex-snapshot
Building customer relationships: an inventory of service providers’ objectives and practices
inferredcites →https://doi.org/10.1177/002224299405800304openalex-snapshot
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
inferredcites →https://doi.org/10.1177/009207039502300402openalex-snapshot
Relationship Marketing of Services--Growing Interest, Emerging Perspectives
inferredcites →https://doi.org/10.1177/009207039502300406openalex-snapshot
Reflections on Relationship Marketing in Consumer Markets
inferredcites →https://doi.org/10.2307/1252308openalex-snapshot
The Commitment-Trust Theory of Relationship Marketing
inferredcites →https://doi.org/10.2307/1252310openalex-snapshot
Customer Satisfaction, Market Share, and Profitability: Findings From Sweden
inferredcites →https://doi.org/10.2307/2393203openalex-snapshot
Assessing Construct Validity in Organizational Research
inferredcites →https://doi.org/10.5281/zenodo.14579729openalex-snapshot
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.3258053openalex-extracted
Scratch My Back and I’ll Scratch Yours: The Impact of the Interaction Between User Effort and Recommendation Agent Effort on Perceived Recommendation Agent Quality
inferred← citeshttps://doi.org/10.1002/9781118256114.ch23openalex-snapshot
Information Retrieval on the Internet
inferred← citeshttps://doi.org/10.1007/978-3-540-77006-0_24openalex-snapshot
Embedded Persuasive Strategies to Obtain Visitors’ Data: Comparing Reward and Reciprocity in an Amateur, Knowledge-Based Website
inferred← citeshttps://doi.org/10.1007/978-3-642-34447-3_12openalex-snapshot
Impact of IT Service Provider’s Expertise and Customer’s Sociability on Continuous Intention to Use
inferred← citeshttps://doi.org/10.1007/978-3-642-38244-4_18openalex-snapshot
Forums and Blogs and Wikis, Oh My!—An Analysis of On-Line Sources of Support for End-User Development
inferred← citeshttps://doi.org/10.1016/j.dss.2015.09.005openalex-snapshot
Knowledge boundary spanning and productivity in information systems support community
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2012.02.005openalex-snapshot
Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services
inferred← citeshttps://doi.org/10.1016/j.im.2021.103571openalex-snapshot
Scratch my back and I'll scratch yours: The impact of user effort and recommendation agent effort on perceived recommendation agent quality
inferred← citeshttps://doi.org/10.1016/j.indmarman.2007.06.009openalex-snapshot
Developing a model of reciprocity in the importer–exporter relationship: The relative efficacy of economic versus social factors
inferred← citeshttps://doi.org/10.1016/j.jbusres.2009.10.019openalex-snapshot
Balancing the sequential logic of quality constructs in manufacturing-supplier relationships — Causes and outcomes
inferred← citeshttps://doi.org/10.1016/j.tourman.2009.08.004openalex-snapshot
An analysis of e-business adoption and its impact on relational quality in travel agency–supplier relationships
inferred← citeshttps://doi.org/10.1057/ejis.2012.36openalex-snapshot
Leveraging the IT competence of non-IS workers: social exchange and the good corporate citizen
inferred← citeshttps://doi.org/10.1080/07421222.2015.1138373openalex-snapshot
A Multilevel Approach to Examine Employees’ Loyal Use of ERP Systems in Organizations
inferred← citeshttps://doi.org/10.1080/09593969.2013.832696openalex-snapshot
Perceived value of retail service and loyalty to the commercial chain: the role of propensity to buy store brands
inferred← citeshttps://doi.org/10.1080/1051712x.2012.638469openalex-snapshot
Relationship Quality—Relationship Value and Power Balance in Business Relationships: Descriptives and Propositions
inferred← citeshttps://doi.org/10.1080/1062726x.2024.2433240openalex-snapshot
Cultivating Effective Agency–Client Relationships: Reviewing the Field and Proposing a Novel Framework to Measure Relationship Quality in Public Relations
inferred← citeshttps://doi.org/10.1080/15332667.2016.1242395openalex-snapshot
Methodological Choices in Relationship Quality (RQ) Research 1987 to 2015: A Systematic Literature Review
inferred← citeshttps://doi.org/10.1108/02634501311324573openalex-snapshot
Relationship quality in business to business: a cross‐cultural perspective from universities
inferred← citeshttps://doi.org/10.1108/03090560910923274openalex-snapshot
The effects of relationship quality on export performance
inferred← citeshttps://doi.org/10.1108/03090560910946945openalex-snapshot
Relationship quality: a critical literature review and research agenda
inferred← citeshttps://doi.org/10.1108/20426781311325041openalex-snapshot
Relationship quality in sports: a study in football teams and fitness centres
inferred← citeshttps://doi.org/10.1108/imds-04-2013-0186openalex-snapshot
Communication effectiveness on IT service relationship quality
inferred← citeshttps://doi.org/10.1108/itp-10-2012-0115openalex-snapshot
Exploring the impact of empowering leadership on knowledge sharing, absorptive capacity and team performance in IT service
inferred← citeshttps://doi.org/10.1109/hicss.2013.580openalex-snapshot
Understanding Customer-Oriented Organizational Citizenship Behavior in Information System Support: An Exploratory Study
inferred← citeshttps://doi.org/10.1109/hicss.2013.582openalex-snapshot
Understanding Knowledge Transfer Dynamics in Information System Support: An Exploratory Study of Procurement System Support
inferred← citeshttps://doi.org/10.1109/kese.2009.35openalex-snapshot
Notice of Retraction: The Research on Enterprise Informatization Capability
inferred← citeshttps://doi.org/10.1109/tpc.2007.902660openalex-snapshot
Evaluation of User Support: Factors That Affect User Satisfaction With Helpdesks and Helplines
inferred← citeshttps://doi.org/10.1111/isj.12051openalex-snapshot
More than providing ‘solutions’: towards an understanding of customer‐oriented citizenship behaviours of IS professionals
inferred← citeshttps://doi.org/10.1111/j.1540-5915.2007.00150.xopenalex-snapshot
The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness
inferred← citeshttps://doi.org/10.1117/12.913023openalex-snapshot
Importance of relationship quality in the success of data warehouse systems
inferred← citeshttps://doi.org/10.11184/his.21.4_391openalex-snapshot
リビングラボにおける対話の場がもたらす価値 -「ともに育むサービスラボ」を事例として
inferred← citeshttps://doi.org/10.1145/1400214.1400237openalex-snapshot
SME strategies
inferred← citeshttps://doi.org/10.1145/2407796.2407801openalex-snapshot
Cultural differences affecting quality and productivity in Western/Asian offshore software development
inferred← citeshttps://doi.org/10.1145/2963175.2963179openalex-snapshot
Trust in Cloud Computing
inferred← citeshttps://doi.org/10.1186/s41072-020-00081-zopenalex-snapshot
Making sense of maritime supply chain: a relationship marketing approach
inferred← citeshttps://doi.org/10.1287/isre.1080.0208openalex-snapshot
The Role of Feedback in Managing the Internet-Based Volunteer Work Force
inferred← citeshttps://doi.org/10.1287/isre.1120.0421openalex-snapshot
User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective
inferred← citeshttps://doi.org/10.14810/ijbiss.2016.5101openalex-snapshot
ASSESSING THE IMPACT OF RELATIONSHIP QUALITY ON ONLINE ADOPTION
inferred← citeshttps://doi.org/10.1504/ijbex.2009.021589openalex-snapshot
Toward the use of internal marketing in networks
inferred← citeshttps://doi.org/10.15446/dyna.v81n186.37953openalex-snapshot
Service quality management based on the application of the ITIL standard
inferred← citeshttps://doi.org/10.15706/jksms.2012.13.4.001openalex-snapshot
A Case Study of Service Innovation of Dongbu CNI based on IT Service management Strategy
inferred← citeshttps://doi.org/10.15706/jksms.2012.13.5.009openalex-snapshot
서비스 제공자의 전문성과 고객의 사회성이 지속적 사용의도에 미치는 영향 - IT서비스를 중심으로 -
inferred← citeshttps://doi.org/10.21776/ub.apmbaopenalex-snapshot
Asia Pacific Management and Business Application
inferred← citeshttps://doi.org/10.22215/timreview/1153openalex-snapshot
inferred← citeshttps://doi.org/10.22215/timreview/1155openalex-snapshot
A Taxonomy of Factors Influencing Drop-Out Behaviour in Living Lab Field Tests
inferred← citeshttps://doi.org/10.2308/isys-50743openalex-snapshot
Understanding Post-Implementation Support for Enterprise Systems: An Empirical Study of IT Personnel's Customer-Oriented Citizenship Behaviors
inferred← citeshttps://doi.org/10.2753/mis0742-1222290309openalex-snapshot
Understanding Postadoptive Behaviors in Information Systems Use: A Longitudinal Analysis of System Use Problems in the Business Intelligence Context
inferred← citeshttps://doi.org/10.31203/aepa.2016.13.1.014openalex-snapshot
An Qualitative study of Effective Selling Behavior and Relationship Selling Behavior of Korean sales people: Focus on the case of auto finance salesperson in Ajucapital Corporation
inferred← citeshttps://doi.org/10.3390/su13169192openalex-snapshot
How to Build Sustainable Online Communities: Implications from Lithuania Urban Communities Case Study
inferred← citeshttps://doi.org/10.4018/978-1-4666-2524-2.ch009openalex-snapshot
Relationship Quality in Services
inferred← citeshttps://doi.org/10.4018/978-1-61350-129-0.ch009openalex-snapshot
Keystroke Analysis as a Tool for Intrusion Detection
inferred← citeshttps://doi.org/10.48009/1_iis_2008_138-145openalex-snapshot
IT GOVERNANCE, IT SERVICE MANAGEMENT AND THE ORGANIZING ROLE OF THE INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)
inferred← citeshttps://doi.org/10.7763/ijmo.2011.v1.68openalex-snapshot
Examining the Influence of Relationship Quality on Data Warehouse Success
inferred← citeshttps://doi.org/10.9716/kits.2014.13.1.001openalex-snapshot
Explicating Moderating Effects of Conflict in the Psychological Mechanism in IT Service Engagement
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