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How Do Users Experience Moderation?: A Systematic Literature Review
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/mar.21458openalex-snapshot
Don't be rude! The effect of content moderation on consumer‐brand forgiveness
inferredcites →https://doi.org/10.1002/poi3.287openalex-snapshot
From content moderation to visibility moderation : A case study of platform governance on TikTok
inferredcites →https://doi.org/10.1002/pra2.55openalex-snapshot
When power goes wild online: How did a voluntary moderator's abuse of power affect an online community?
inferredcites →https://doi.org/10.1007/s11292-019-09392-zopenalex-snapshot
Social media governance: can social media companies motivate voluntary rule following behavior among their users?
inferredcites →https://doi.org/10.1016/b978-1-84334-524-4.50003-7openalex-snapshot
Technology and the internet
inferredcites →https://doi.org/10.1016/j.ijsu.2010.02.007openalex-snapshot
Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement
inferredcites →https://doi.org/10.1016/s0736-5853(88)80045-5openalex-snapshot
Federal communications law journal
inferredcites →https://doi.org/10.1017/s1537592721002589openalex-snapshot
Short of Suspension: How Suspension Warnings Can Reduce Hate Speech on Twitter
inferredcites →https://doi.org/10.1080/08824096.2019.1634533openalex-snapshot
Fail videos and related video comments on YouTube: a case of sexualization of women and gendered hate speech?
inferredcites →https://doi.org/10.1080/1369118x.2021.1994624openalex-snapshot
“Shadowbanning is not a thing”: black box gaslighting and the power to independently know and credibly critique algorithms
inferredcites →https://doi.org/10.1080/14680777.2021.1928259openalex-snapshot
The Shadowban Cycle: an autoethnography of pole dancing, nudity and censorship on Instagram
inferredcites →https://doi.org/10.1080/21670811.2016.1208053openalex-snapshot
Algorithmic Transparency in the News Media
inferredcites →https://doi.org/10.1086/704763openalex-snapshot
Making Sense of Facebook’s Content Moderation: A Posthumanist Perspective on Communicative Competence and Internet Memes
inferredcites →https://doi.org/10.1109/sp40001.2021.00075openalex-snapshot
Self-Supervised Euphemism Detection and Identification for Content Moderation
inferredcites →https://doi.org/10.1109/tcss.2021.3061957openalex-snapshot
Behavior Change in Response to Subreddit Bans and External Events
inferredcites →https://doi.org/10.1145/1099203openalex-snapshot
Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work - GROUP '05
inferredcites →https://doi.org/10.1145/259963.260231openalex-snapshot
Approaches to managing deviant behavior in virtual communities
inferredcites →https://doi.org/10.1145/2601248openalex-snapshot
Proceedings of the 18th International Conference on Evaluation and Assessment in Software Engineering
inferredcites →https://doi.org/10.1145/2957276.2957297openalex-snapshot
Characterizations of Online Harassment
inferredcites →https://doi.org/10.1145/2998181.2998277openalex-snapshot
Shaping Pro and Anti-Social Behavior on Twitch Through Moderation and Example-Setting
inferredcites →https://doi.org/10.1145/3025453openalex-snapshot
Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems
inferredcites →https://doi.org/10.1145/3025453.3025985openalex-snapshot
Multimodal Classification of Moderated Online Pro-Eating Disorder Content
inferredcites →https://doi.org/10.1145/3173574.3173589openalex-snapshot
Designing and Evaluating mHealth Interventions for Vulnerable Populations
inferredcites →https://doi.org/10.1145/3185593openalex-snapshot
Online Harassment and Content Moderation
inferredcites →https://doi.org/10.1145/3313831.3376293openalex-snapshot
Digital Juries: A Civics-Oriented Approach to Platform Governance
inferredcites →https://doi.org/10.1145/3334480.3375030openalex-snapshot
Identifying and Addressing Design and Policy Challenges in Online Content Moderation
inferredcites →https://doi.org/10.1145/3338243openalex-snapshot
Human-Machine Collaboration for Content Regulation
inferredcites →https://doi.org/10.1145/3359157openalex-snapshot
Moderation Challenges in Voice-based Online Communities on Discord
inferredcites →https://doi.org/10.1145/3359252openalex-snapshot
Does Transparency in Moderation Really Matter?
inferredcites →https://doi.org/10.1145/3359265openalex-snapshot
Content Removal as a Moderation Strategy
inferredcites →https://doi.org/10.1145/3359294openalex-snapshot
"Did You Suspect the Post Would be Removed?"
inferredcites →https://doi.org/10.1145/3392845openalex-snapshot
Conformity of Eating Disorders through Content Moderation
inferredcites →https://doi.org/10.1145/3411764openalex-snapshot
Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems
inferredcites →https://doi.org/10.1145/3411764.3445279openalex-snapshot
Flag and Flaggability in Automated Moderation
inferredcites →https://doi.org/10.1145/3411764.3445480openalex-snapshot
A Taxonomy of Vulnerable Road Users for HCI Based On A Systematic Literature Review
inferredcites →https://doi.org/10.1145/3415173openalex-snapshot
Mediating Community-AI Interaction through Situated Explanation
inferredcites →https://doi.org/10.1145/3415238openalex-snapshot
"At the End of the Day Facebook Does What ItWants"
inferredcites →https://doi.org/10.1145/3449076openalex-snapshot
Youth Trust in Social Media Companies and Expectations of Justice
inferredcites →https://doi.org/10.1145/3450290openalex-snapshot
Designing for Youth-Centered Moderation and Community Governance in Minecraft
inferredcites →https://doi.org/10.1145/3476057openalex-snapshot
Do Platform Migrations Compromise Content Moderation? Evidence from r/The_Donald and r/Incels
inferredcites →https://doi.org/10.1145/3476059openalex-snapshot
Contestability For Content Moderation
inferredcites →https://doi.org/10.1145/3476075openalex-snapshot
Punishment and Its Discontents: An Analysis of Permanent Ban in an Online Game Community
inferredcites →https://doi.org/10.1145/3479512openalex-snapshot
A Framework of Severity for Harmful Content Online
inferredcites →https://doi.org/10.1145/3479525openalex-snapshot
Evaluating the Effectiveness of Deplatforming as a Moderation Strategy on Twitter
inferredcites →https://doi.org/10.1145/3479573openalex-snapshot
"How advertiser-friendly is my video?": YouTuber's Socioeconomic Interactions with Algorithmic Content Moderation
inferredcites →https://doi.org/10.1145/3479610openalex-snapshot
Disproportionate Removals and Differing Content Moderation Experiences for Conservative, Transgender, and Black Social Media Users: Marginalization and Moderation Gray Areas
inferredcites →https://doi.org/10.1145/3479860openalex-snapshot
"Jol" or "Pani"?: How Does Governance Shape a Platform's Identity?
inferredcites →https://doi.org/10.1145/3490499openalex-snapshot
Quarantined! Examining the Effects of a Community-Wide Moderation Intervention on Reddit
inferredcites →https://doi.org/10.1145/3491101openalex-snapshot
Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems
inferredcites →https://doi.org/10.1145/3491102.3517505openalex-snapshot
Designing Word Filter Tools for Creator-led Comment Moderation
inferredcites →https://doi.org/10.1145/3500868.3559445openalex-snapshot
“I am not a YouTuber who can make whatever video I want. I have to keep appeasing algorithms”: Bureaucracy of Creator Moderation on YouTube
inferredcites →https://doi.org/10.1145/3534929openalex-snapshot
A Trade-off-centered Framework of Content Moderation
inferredcites →https://doi.org/10.1145/3555150openalex-snapshot
"I'm not sure what difference is between their content and mine, other than the person itself"
inferredcites →https://doi.org/10.1145/3555639openalex-snapshot
Make Reddit Great Again: Assessing Community Effects of Moderation Interventions on r/The_Donald
inferredcites →https://doi.org/10.1177/01634437221077174openalex-snapshot
The shadow banning controversy: perceived governance and algorithmic folklore
inferredcites →https://doi.org/10.1177/1354856517736978openalex-snapshot
Anxiety, panic and self-optimization
inferredcites →https://doi.org/10.1177/1461444814543163openalex-snapshot
What is a flag for? Social media reporting tools and the vocabulary of complaint
inferredcites →https://doi.org/10.1177/1461444818773059openalex-snapshot
Censored, suspended, shadowbanned: User interpretations of content moderation on social media platforms
inferredcites →https://doi.org/10.1177/1461444818776611openalex-snapshot
Beyond the hashtag: Circumventing content moderation on social media
inferredcites →https://doi.org/10.1177/1461444818815684openalex-snapshot
Playing the visibility game: How digital influencers and algorithms negotiate influence on Instagram
inferredcites →https://doi.org/10.1177/1461444818821316openalex-snapshot
Moderator engagement and community development in the age of algorithms
inferredcites →https://doi.org/10.1177/1461444820912724openalex-snapshot
Disappearing acts: Content moderation and emergent practices to preserve at-risk human rights–related content
inferredcites →https://doi.org/10.1177/14614448211026059openalex-snapshot
Remix’s retreat? Content moderation, copyright law and mashup music
inferredcites →https://doi.org/10.1177/1461444821996715openalex-snapshot
The demise of #NSFW: Contested platform governance and Tumblr’s 2018 adult content ban
inferredcites →https://doi.org/10.1177/14614448221077354openalex-snapshot
Corporate censorship online: Vagueness and discursive imprecision in YouTube’s advertiser-friendly content guidelines
inferredcites →https://doi.org/10.1177/2053951719897945openalex-snapshot
Algorithmic content moderation: Technical and political challenges in the automation of platform governance
inferredcites →https://doi.org/10.1177/2056305119832588openalex-snapshot
Free Speech and Safe Spaces: How Moderation Policies Shape Online Discussion Spaces
inferredcites →https://doi.org/10.1177/2056305120936636openalex-snapshot
Tiered Governance and Demonetization: The Shifting Terms of Labor and Compensation in the Platform Economy
inferredcites →https://doi.org/10.1177/20563051211036940openalex-snapshot
Copyright Gossip: Exploring Copyright Opinions, Theories, and Strategies on YouTube
inferredcites →https://doi.org/10.1191/1478088706qp063oaopenalex-snapshot
Using thematic analysis in psychology
inferredcites →https://doi.org/10.12968/bjom.2008.16.5.29192openalex-snapshot
Understanding phenomenology: the lived experience
inferredcites →https://doi.org/10.1371/journal.pone.0256762openalex-snapshot
Understanding international perceptions of the severity of harmful content online
inferredcites →https://doi.org/10.14763/2020.4.1516openalex-snapshot
Reddit quarantined: can changing platform affordances reduce hateful material online?
inferredcites →https://doi.org/10.17645/mac.v5i3.989openalex-snapshot
Raging Against the Machine: Network Gatekeeping and Collective Action on Social Media Platforms
inferredcites →https://doi.org/10.18574/9781479838554openalex-snapshot
Social Media Entertainment: The New Intersection of Hollywood and Silicon Valley
inferredcites →https://doi.org/10.5210/fm.v23i3.8283openalex-snapshot
Digital detritus: 'Error' and the logic of opacity in social media content moderation
inferredcites →https://doi.org/10.7551/mitpress/8472.001.0001openalex-snapshot
Building Successful Online Communities
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.1007/s10606-025-09519-zopenalex-snapshot
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inferred← citeshttps://doi.org/10.1080/13600826.2025.2571147openalex-snapshot
Who Controls the Digital Agora? Social Media Governance in the European Union, United States, and Turkey
inferred← citeshttps://doi.org/10.1080/1369118x.2025.2483836openalex-snapshot
Platform-led content moderation through the bystander lens: a systematic scoping review
inferred← citeshttps://doi.org/10.1080/15456870.2026.2630673openalex-snapshot
Why are Chinese users reporting harmful content to the government: Testing the moderating roles of collective political efficacy and perceived government controllability
inferred← citeshttps://doi.org/10.1109/ichms69701.2026.11602294openalex-snapshot
Closing the Context Gap: Community Rules as a Correction Layer for Algorithmic Moderation
inferred← citeshttps://doi.org/10.1145/3613905.3650882openalex-snapshot
Content Moderation Justice and Fairness on Social Media: Comparisons Across Different Contexts and Platforms
inferred← citeshttps://doi.org/10.1145/3663547.3746334openalex-snapshot
Disclosure of Neurodivergence in Software Workplaces: a Mixed Methods Study of Forum and Survey Perspectives
inferred← citeshttps://doi.org/10.1145/3665463.3678857openalex-snapshot
Fighting Toxicity Through Positive and Preventative Intervention
inferred← citeshttps://doi.org/10.1145/3677080openalex-snapshot
How To Tame a Toxic Player? A Systematic Literature Review on Intervention Systems for Toxic Behaviors in Online Video Games
inferred← citeshttps://doi.org/10.1145/3677109openalex-snapshot
Towards Ethical AI Moderation in Multiplayer Games
inferred← citeshttps://doi.org/10.1145/3700789openalex-snapshot
Integrating Content Moderation Systems with Large Language Models
inferred← citeshttps://doi.org/10.1145/3700794.3700802openalex-snapshot
A Civics-oriented Approach to Understanding Intersectionally Marginalized Users' Experience with Hate Speech Online
inferred← citeshttps://doi.org/10.1145/3701716.3716878openalex-snapshot
The AI Ally Project: Designing a Human-Centred AI Tool for Women's Safety in Online Spaces
inferred← citeshttps://doi.org/10.1145/3706598.3713598openalex-snapshot
The Design Space for Online Restorative Justice Tools: A Case Study with ApoloBot
inferred← citeshttps://doi.org/10.1145/3706598.3713662openalex-snapshot
The End of Trust and Safety?: Examining the Future of Content Moderation and Upheavals in Professional Online Safety Efforts
inferred← citeshttps://doi.org/10.1145/3706598.3713763openalex-snapshot
“Even When Success Seems Impossible, I Keep Streaming”: How Do Chinese Elderly Streamers Interact with Platform Algorithmic (In)visibility
inferred← citeshttps://doi.org/10.1145/3706598.3713998openalex-snapshot
Lost in Moderation: How Commercial Content Moderation APIs Over- and Under-Moderate Group-Targeted Hate Speech and Linguistic Variations
inferred← citeshttps://doi.org/10.1145/3706598.3714013openalex-snapshot
The Virtual Jail: Content Moderation Challenges Faced by Chinese Queer Content Creators on Douyin
inferred← citeshttps://doi.org/10.1145/3710970openalex-snapshot
Exploring Algorithmic Resistance: Responses to Social Media Censorship in Activism
inferred← citeshttps://doi.org/10.1145/3710990openalex-snapshot
Harm in Layers: Compositions of Misinformative Hate in Anti-Asian Speech and Their Impacts on Perceived Harmfulness
inferred← citeshttps://doi.org/10.1145/3711086openalex-snapshot
The Informal Labor in Creator Economy: The Making of Key Opinion Consumers From Ordinary Users on Xiaohongshu
inferred← citeshttps://doi.org/10.1145/3717867.3717876openalex-snapshot
Too Little, Too Late: Moderation of Misinformation around the Russo-Ukrainian Conflict
inferred← citeshttps://doi.org/10.1145/3757440openalex-snapshot
Who Is a Good Digital Activist? Exploring Social Justice Activists' Adaptation to Instagram's Algorithmic Changes
inferred← citeshttps://doi.org/10.1145/3757472openalex-snapshot
Emotionally Aware Moderation: The Potential of Emotion Monitoring in Shaping Healthier Social Media Conversations
inferred← citeshttps://doi.org/10.1145/3757504openalex-snapshot
Silencing the Voiceless: Social Media Content Moderation for At Risk Marginalized Populations in High-Stakes Violence and Human Rights Contexts in Nigeria
inferred← citeshttps://doi.org/10.1145/3757627openalex-snapshot
Mapping Community Appeals Systems: Lessons for Community-led Moderation in Multi-Level Governance
inferred← citeshttps://doi.org/10.1145/3772318.3791092openalex-snapshot
Leveraging Affordances as a Lens: A Systematic Review of Social Media Benefits and Risks for Adolescents
inferred← citeshttps://doi.org/10.1145/3772318.3791146openalex-snapshot
Explainable Moderation in Multiplayer Games: Player Responses to Explanations of an Automated Temporary Ban
inferred← citeshttps://doi.org/10.1145/3772318.3791505openalex-snapshot
Characterizing User-Reported Risks across LLM Chatbots
inferred← citeshttps://doi.org/10.1145/3772318.3791692openalex-snapshot
Why Creators Break Rules: Quantitative Evidence on Moral Disengagement and Self-Control
inferred← citeshttps://doi.org/10.1145/3772318.3791858openalex-snapshot
"It should help me progress and strengthen my Imaan": Understanding Algorithmic Experiences of Islamic Content on Social Media Recommendation Systems
inferred← citeshttps://doi.org/10.1145/3772318.3791924openalex-snapshot
The Burden of Bearing Witness: Digital Practices of Marginalized Social Media Users in High-Stakes Contexts
inferred← citeshttps://doi.org/10.1145/3772363.3798335openalex-snapshot
Helping or Hindering? User Experience Trade-offs in Refinement-Based AI Moderation for Online Comments
inferred← citeshttps://doi.org/10.1145/3788063openalex-snapshot
“It can feel uncomfortable to say something, but it's for the best of the group”: Examining Moderator Practices in Online Pregnancy Loss Communities CSCW027
inferred← citeshttps://doi.org/10.1145/3816895openalex-snapshot
A Systematic Review of Knowledge Management in Community-based Social Service Organizations
inferred← citeshttps://doi.org/10.1145/3816949openalex-snapshot
"I Don't Have Faith in The Developers to Use My Feedback": Understanding Player Values and Expectancy for Reporting Systems in Video Games
inferred← citeshttps://doi.org/10.1145/3816999openalex-snapshot
Should the Powerful Be Moderated? Examining Social Media Users’ Perspectives on Moderating Politicians’ Inappropriate Speech
inferred← citeshttps://doi.org/10.1145/3817031openalex-snapshot
Unpacking the Influence of Game Jams on Women's Careers
inferred← citeshttps://doi.org/10.1145/3830080openalex-snapshot
Leave, Mute, or Retaliate? How Young Adults Handle Toxicity in Multiplayer Online Games
inferred← citeshttps://doi.org/10.1145/3831696openalex-snapshot
Context-Aware Toxicity Detection in Game Chat: Domain-Adaptive Pretraining with Match Metadata under Limited Labels
inferred← citeshttps://doi.org/10.1177/20563051241254371openalex-snapshot
“There’s Always a Way to Get Around the Guidelines”: Nonsuicidal Self-Injury and Content Moderation on TikTok
inferred← citeshttps://doi.org/10.2139/ssrn.6574195openalex-snapshot
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