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Gender Biases in Error Mitigation by Voice Assistants
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1007/978-3-030-23541-3_32openalex-snapshot
Do Smart Speakers Respond to Their Errors Properly? A Study on Human-Computer Dialogue Strategy
inferredcites →https://doi.org/10.1007/s11002-012-9218-xopenalex-snapshot
The nature of an apology: An experimental study on how to apologize after a service failure
inferredcites →https://doi.org/10.1016/j.apergo.2022.103864openalex-snapshot
It's not what you say but how you say it: Examining the influence of perceived voice assistant gender and pitch on trust and reliance
inferredcites →https://doi.org/10.1016/j.chb.2010.09.002openalex-snapshot
Does social desirability bias favor humans? Explicit–implicit evaluations of synthesized speech support a new HCI model of impression management
inferredcites →https://doi.org/10.1016/j.chb.2014.05.014openalex-snapshot
When stereotypes meet robots: The double-edge sword of robot gender and personality in human–robot interaction
inferredcites →https://doi.org/10.1016/j.chb.2020.106561openalex-snapshot
The effect of social-cognitive recovery strategies on likability, capability and trust in social robots
inferredcites →https://doi.org/10.1016/j.clsr.2019.105366openalex-snapshot
From Alexa to Siri and the GDPR: The gendering of Virtual Personal Assistants and the role of Data Protection Impact Assessments
inferredcites →https://doi.org/10.1016/j.compedu.2016.04.002openalex-snapshot
Closing the gender gap in STEM with friendly male instructors? On the effects of rapport behavior and gender of a virtual agent in an instructional interaction
inferredcites →https://doi.org/10.1016/j.elerap.2018.11.001openalex-snapshot
How to use apology and compensation to repair competence-versus integrity-based trust violations in e-commerce
inferredcites →https://doi.org/10.1016/j.eswa.2006.01.018openalex-snapshot
An intelligent speech interface for personal assistants in R&D projects
inferredcites →https://doi.org/10.1016/j.ijhcs.2019.07.009openalex-snapshot
A Taxonomy of Social Cues for Conversational Agents
inferredcites →https://doi.org/10.1016/j.ijhcs.2021.102608openalex-snapshot
Social interactions and relationships with an intelligent virtual agent
inferredcites →https://doi.org/10.1016/j.jbusres.2021.12.007openalex-snapshot
The effect of gender stereotypes on artificial intelligence recommendations
inferredcites →https://doi.org/10.1016/j.jcm.2016.02.012openalex-snapshot
A Guideline of Selecting and Reporting Intraclass Correlation Coefficients for Reliability Research
inferredcites →https://doi.org/10.1016/j.jcps.2011.10.005openalex-snapshot
The universality of warmth and competence: A response to brands as intentional agents
inferredcites →https://doi.org/10.1016/j.joep.2013.02.003openalex-snapshot
Money isn’t all that matters: The use of financial compensation and apologies to preserve relationships in the aftermath of distributive harm
inferredcites →https://doi.org/10.1016/s0149-2063(01)00136-2openalex-snapshot
Gender and Managerial Stereotypes: Have the Times Changed?
inferredcites →https://doi.org/10.1080/00223891.2018.1530680openalex-snapshot
Rebutting Existing Misconceptions About Multiple Imputation as a Method for Handling Missing Data
inferredcites →https://doi.org/10.1080/00401706.1989.10488618openalex-snapshot
Statistical Power Analysis for the Behavioral Sciences
inferredcites →https://doi.org/10.1080/01621459.1988.10478722openalex-snapshot
A Test of Missing Completely at Random for Multivariate Data with Missing Values
inferredcites →https://doi.org/10.1080/15295036.2018.1488082openalex-snapshot
Asking more of Siri and Alexa: feminine persona in service of surveillance capitalism
inferredcites →https://doi.org/10.1109/hri.2016.7451760openalex-snapshot
Effects of voice-adaptation and social dialogue on perceptions of a robotic learning companion
inferredcites →https://doi.org/10.1109/hri.2019.8673222openalex-snapshot
Gender Effects in Perceptions of Robots and Humans with Varying Emotional Intelligence
inferredcites →https://doi.org/10.1109/iros47612.2022.9981726openalex-snapshot
Modeling Human Response to Robot Errors for Timely Error Detection
inferredcites →https://doi.org/10.1111/1467-9833.00124openalex-snapshot
The Promise and Pitfalls of Apology
inferredcites →https://doi.org/10.1111/j.1365-2729.2006.00210.xopenalex-snapshot
Pedagogical agents as learning companions: the impact of agent emotion and gender
inferredcites →https://doi.org/10.1115/1.4042223openalex-snapshot
Designing for Trust: Understanding the Role of Agent Gender and Location on User Perceptions of Trust in Home Automation
inferredcites →https://doi.org/10.1145/3340764.3344441openalex-snapshot
Effects of Smart Virtual Assistants' Gender and Language
inferredcites →https://doi.org/10.1145/3405755.3406123openalex-snapshot
Gender Ambiguous, not Genderless
inferredcites →https://doi.org/10.1145/3411763.3451623openalex-snapshot
Female by Default? – Exploring the Effect of Voice Assistant Gender and Pitch on Trait and Trust Attribution
inferredcites →https://doi.org/10.1145/3568162.3576990openalex-snapshot
On Using Social Signals to Enable Flexible Error-Aware HRI
inferredcites →https://doi.org/10.1177/002224299806200205openalex-snapshot
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
inferredcites →https://doi.org/10.1509/jmkg.67.1.46.18591openalex-snapshot
Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
inferredcites →https://doi.org/10.1515/jplr.2008.011openalex-snapshot
Participants' orientations to interruptions, rudeness and other impolite acts in talk-in-interaction
inferredcites →https://doi.org/10.2196/20427openalex-snapshot
Exploring How Older Adults Use a Smart Speaker–Based Voice Assistant in Their First Interactions: Qualitative Study
inferredcites →https://doi.org/10.2307/3172772openalex-snapshot
Multiple Imputation for Nonresponse in Surveys
inferredcites →https://doi.org/10.3390/ijerph17155618openalex-snapshot
Effectiveness of Using Voice Assistants in Learning: A Study at the Time of COVID-19
inferredcites →https://doi.org/10.3390/mti3010020openalex-snapshot
The Voice Makes the Car: Enhancing Autonomous Vehicle Perceptions and Adoption Intention through Voice Agent Gender and Style
inferredcites →https://doi.org/10.37965/jait.2021.0003openalex-snapshot
Intelligent Voice Instructor-assistant System for Collaborative and Interactive Classes
inferredcites →https://doi.org/10.7551/mitpress/12482.001.0001openalex-snapshot
The Smart Wife: Why Siri, Alexa, and Other Smart Home Devices Need a Feminist Reboot
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.1007/s00779-024-01830-8openalex-snapshot
Rethinking feminized service bots: user responses to abstract and gender-ambiguous chatbot avatars in a large-scale interaction study
inferred← citeshttps://doi.org/10.1007/s10462-025-11305-8openalex-snapshot
AI apology: a critical review of apology in AI systems
inferred← citeshttps://doi.org/10.1007/s11528-026-01201-5openalex-snapshot
Gender Differences in AI-Powered Virtual Museum Guides: Learning Outcomes and Interaction Patterns in Immersive VR
inferred← citeshttps://doi.org/10.1007/s11616-025-00907-5openalex-snapshot
Trust in gendered voice assistants—the special case of gender ambiguity
inferred← citeshttps://doi.org/10.1016/j.chbr.2025.100860openalex-snapshot
He or she? A male-default bias in Chatbot gender attribution across explicit and implicit measures
inferred← citeshttps://doi.org/10.1016/j.chbr.2026.100984openalex-snapshot
Gender bias in perception of human managers extends to AI managers
inferred← citeshttps://doi.org/10.1016/j.ijhcs.2024.103406openalex-snapshot
User Interaction Patterns and Breakdowns in Conversing with LLM-Powered Voice Assistants
inferred← citeshttps://doi.org/10.1016/j.ijhcs.2026.103740openalex-snapshot
When trust collides: Exploring human-LLM cooperation intention through the prisoner’s dilemma
inferred← citeshttps://doi.org/10.1016/j.trf.2025.07.037openalex-snapshot
What type of intelligent cockpit can help more in traffic accident scenarios? Considering the effects of gender and anthropomorphism in voice interface, and their interaction with text length
inferred← citeshttps://doi.org/10.1080/10447318.2026.2676767openalex-snapshot
Morality Meets Machine: How Evaluator and Agent Gender Shape Human-AI Moral Judgment
inferred← citeshttps://doi.org/10.1093/iwc/iwaf033openalex-snapshot
Toward accounting for the effects of gender socialization in quantitative research in human–computer interaction
inferred← citeshttps://doi.org/10.1108/ils-07-2024-0081openalex-snapshot
Users’ voice-switching behaviors, embodiments and perceptions of voice assistants
inferred← citeshttps://doi.org/10.1109/arso68304.2026.11536122openalex-snapshot
Perception of Gendered Voice and Expressed Apology in Warehouse Robots
inferred← citeshttps://doi.org/10.1109/ro-man72286.2026.11714741openalex-snapshot
‘Sorry, I was Unable to Grab that Box’: Understanding Perception of Warehouse Robots Expressing Apology
inferred← citeshttps://doi.org/10.1109/ro-man72286.2026.11714956openalex-snapshot
When Female-Voiced Robots Talk Back: Effects of Assertive vs. Apologetic Response to Mistreatment on Observer Perception
inferred← citeshttps://doi.org/10.1145/3706598.3713608openalex-snapshot
Breaking the Binary: A Systematic Review of Gender-Ambiguous Voices in Human-Computer Interaction
inferred← citeshttps://doi.org/10.1145/3706599.3719281openalex-snapshot
Exploring Gender Biases in LLM-based Voice Chatbots for Job Interviews
inferred← citeshttps://doi.org/10.1145/3749518openalex-snapshot
More Than Words: The Impact of Voice Assistant Personality Traits on Failure Mitigation
inferred← citeshttps://doi.org/10.1145/3765766.3765788openalex-snapshot
Lost in the Story: The Impact of Narrative with a Direction-Giving Robot
inferred← citeshttps://doi.org/10.1145/3772318.3790573openalex-snapshot
I Can Do It: Exploring Voice Assistants for Adults with Intellectual Disabilities
inferred← citeshttps://doi.org/10.1145/3772318.3791246openalex-snapshot
Queer, Nonbinary, or Ambiguous? Rethinking Voice Labels through Queer Theory in HCI
inferred← citeshttps://doi.org/10.1145/3800645.3813009openalex-snapshot
MorphHat: A Humanoid Robot Interpreter for Enhancing Multilingual Collaboration
inferred← citeshttps://doi.org/10.1145/3806774.3827993openalex-snapshot
"It Seems Like There Was a Mistake": How Perceived Gender and Error Shape Trust in Intelligent Voice Assistants
inferred← citeshttps://doi.org/10.1145/3816046.3816201openalex-snapshot
Is ChatGPT Gender-Neutral? Implicit Stereotyping Persists Over Time and With Experience
inferred← citeshttps://doi.org/10.1145/3829807.3829910openalex-snapshot
Human-Like and Male? How AI Assistant Design Relates to Trust and Monetary Reward at Work in VR
inferred← citeshttps://doi.org/10.1177/13678779261425224openalex-snapshot
From mishearing to belonging: Countertenor voices and the feedback loops of platformed audibility
inferred← citeshttps://doi.org/10.30658/hmc.13.4openalex-snapshot
Gender and Task Alignment Influences the Credibility of Feminine but Not Masculine AI Conversational Assistants
inferred← citeshttps://doi.org/10.56133/intermedia.1614189openalex-snapshot
Voice-Activated AI and The Evolution of Communication Etiquette
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