On the public citation graph
Measuring Quality of Information Services
0 signed · 69 inferred · view as graph
Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.
Is this your work? Sign in with ORCID and put your name on the
claims that are yours.
Reference health. See whether every reference in this work resolves to a
known work and none has been retracted — and get a dated CiteStamped
badge you can embed.
What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/mar.1027openalex-snapshot
Mystery shopping: Using deception to measure service performance
inferredcites →https://doi.org/10.1016/0007-6813(88)90053-5openalex-snapshot
The service-quality puzzle
inferredcites →https://doi.org/10.1016/j.annals.2003.12.004openalex-snapshot
AN INTEGRATIVE MODEL OF TOURISTS’ INFORMATION SEARCH BEHAVIOR
inferredcites →https://doi.org/10.1016/j.annals.2006.03.006openalex-snapshot
Online Information Search
inferredcites →https://doi.org/10.1016/j.annals.2010.10.003openalex-snapshot
Tourist information center staff as knowledge brokers
inferredcites →https://doi.org/10.1016/j.ijhm.2005.08.006openalex-snapshot
Measuring service quality in the hotel industry: A study in a business hotel in Turkey
inferredcites →https://doi.org/10.1016/j.tourman.2006.12.002openalex-snapshot
The development of an e-travel service quality scale
inferredcites →https://doi.org/10.1016/j.tourman.2009.11.007openalex-snapshot
Progress in tourism management: A review of website evaluation in tourism research
inferredcites →https://doi.org/10.1016/j.tourman.2009.12.006openalex-snapshot
Handbook of tourist behavior: Theory and practice
inferredcites →https://doi.org/10.1016/s0022-4359(00)00028-2openalex-snapshot
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
inferredcites →https://doi.org/10.1016/s0022-4359(99)00004-4openalex-snapshot
Unmasking a phantom: a psychometric assessment of mystery shopping22Some work on this paper was carried out while the first author was Visiting Professor, Institute of Marketing, Norwegian School of Economics and Business Administration and the second author was a doctoral candidate at University…
inferredcites →https://doi.org/10.1016/s0160-7383(97)00009-1openalex-snapshot
Tourist information search
inferredcites →https://doi.org/10.1016/s0160-7383(98)00010-3openalex-snapshot
Expanding the functional information search model
inferredcites →https://doi.org/10.1016/s0261-5177(98)00118-6openalex-snapshot
Service quality of travel agents: the case of travel agents in Hong Kong
inferredcites →https://doi.org/10.1079/9780851996646.0000openalex-snapshot
The competitive destination: a sustainable tourism perspective
inferredcites →https://doi.org/10.1079/9780851999968.0119openalex-snapshot
Applying the mystery shopping technique: the case of Lunn Poly.
inferredcites →https://doi.org/10.1080/02642069100000049openalex-snapshot
Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model
inferredcites →https://doi.org/10.1080/02642069800000037openalex-snapshot
The Use of Mystery Shopping in the Measurement of Service Delivery
inferredcites →https://doi.org/10.1080/13683500308667962openalex-snapshot
Destination Competitiveness: Determinants and Indicators
inferredcites →https://doi.org/10.1080/14783360500078433openalex-snapshot
Mystery shopping: A tool to develop insight into customer service provision
inferredcites →https://doi.org/10.1108/02656710510625211openalex-snapshot
Service quality models: a review
inferredcites →https://doi.org/10.1108/09564239610129931openalex-snapshot
The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
inferredcites →https://doi.org/10.1108/09596110110381906openalex-snapshot
A research approach to training: a case study of mystery guest methodology
inferredcites →https://doi.org/10.1108/09596110310462940openalex-snapshot
Lodging quality index (LQI): assessing customers’ perceptions of quality delivery
inferredcites →https://doi.org/10.1108/09596119810199318openalex-snapshot
Mystery shopping programmes and human resource management
inferredcites →https://doi.org/10.1108/09604520810842849openalex-snapshot
Alternative measures of service quality: a review
inferredcites →https://doi.org/10.1108/09604529810235123openalex-snapshot
The role of mystery shopping in the measurement of service performance
inferredcites →https://doi.org/10.1108/eb054839openalex-snapshot
A Conceptual Model of Service Quality
inferredcites →https://doi.org/10.1108/eum0000000004784openalex-snapshot
A Service Quality Model and its Marketing Implications
inferredcites →https://doi.org/10.1177/002224299205600304openalex-snapshot
Measuring Service Quality: A Reexamination and Extension
inferredcites →https://doi.org/10.1177/002224299405800110openalex-snapshot
SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality
inferredcites →https://doi.org/10.1177/0047287503258839openalex-snapshot
The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison
inferredcites →https://doi.org/10.1177/0047287504263030openalex-snapshot
Information Sources for Travel Decisions: Toward a Source Process Model
inferredcites →https://doi.org/10.1177/0047287507299566openalex-snapshot
The Roles of Quality and Intermediary Constructs in Determining Festival Attendees' Behavioral Intention
inferredcites →https://doi.org/10.1177/0047287509337415openalex-snapshot
Assessing the E-capability of Visitor Information Centers
inferredcites →https://doi.org/10.1177/004728758602500103openalex-snapshot
The Influence of Unplanned Attraction Visits on Expenditures by Travel-Through Visitors
inferredcites →https://doi.org/10.1177/004728758702500403openalex-snapshot
Evaluating the Role of State Welcome Centers in Disseminating Travel Related Information in North Carolina
inferredcites →https://doi.org/10.1177/004728759303100305openalex-snapshot
The Influence of State Traveler Information Centers on Tourist Length of Stay and Expenditures
inferredcites →https://doi.org/10.1177/004728759303100308openalex-snapshot
Investigating the Influence of Welcome Center Information on Travel Behavior
inferredcites →https://doi.org/10.1177/004728759403300106openalex-snapshot
Traveler Use of Visitor Information Centers: Implications for Development in Illinois
inferredcites →https://doi.org/10.1177/004728759503300401openalex-snapshot
Traveler Preferences for Information Center Attributes and Services
inferredcites →https://doi.org/10.1177/004728759903700302openalex-snapshot
A Model of Tourist Information Search Behavior
inferredcites →https://doi.org/10.1300/j073v24n01_03openalex-snapshot
The Visitor Experience and Perception of Information Quality at the Sydney Visitor Information Centre
inferredcites →https://doi.org/10.1300/j150v01n02_03openalex-snapshot
Consumers' Expectations for Service Quality in Economy, Mid-Price and Luxury Hotels
inferredcites →https://doi.org/10.1300/j162v04n01_01openalex-snapshot
Mystery Shopping in Lodging Properties as a Measurement of Service Quality
inferredcites →https://doi.org/10.2307/1251430openalex-snapshot
A Conceptual Model of Service Quality and Its Implications for Future Research
inferredcites →https://doi.org/10.3138/cjpe.16.003openalex-snapshot
Do Distinct Servqual Dimensions Emerge From Mystery Shopping Data? A Test of Convergent Validity
inferredcites →https://doi.org/10.5465/amr.1994.9412271805openalex-snapshot
DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS
inferredcites →https://doi.org/10.5860/choice.28-0390openalex-snapshot
Delivering quality service: balancing customer perceptions and expectations
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.2139/ssrn.4574419openalex-extracted
Navigating the Tourist Experience: Unveiling Jellyfish Information Provision in Spanish Tourism Offices
inferred← citeshttps://doi.org/10.1002/9781119819301.ch1openalex-snapshot
Introduction to Quality Planning
inferred← citeshttps://doi.org/10.1016/j.cstp.2026.101912openalex-snapshot
A hybrid framework for public bus transport service quality assessment: The case of Istanbul
inferred← citeshttps://doi.org/10.1016/j.engappai.2024.108597openalex-snapshot
Determinants of travel satisfaction for commercial airlines: A data mining approach
inferred← citeshttps://doi.org/10.1016/j.jretconser.2016.12.009openalex-snapshot
Customer-oriented communication in retail and Net Promoter Score
inferred← citeshttps://doi.org/10.1080/09669582.2020.1864386openalex-snapshot
Progress and stakes in sustainable tourism: indicators for smart coastal destinations
inferred← citeshttps://doi.org/10.1080/13683500.2017.1307816openalex-snapshot
Micro-modelling of individual tourist’s information-seeking behaviour: a heterogeneity-specific study
inferred← citeshttps://doi.org/10.1108/ict-11-2017-0088openalex-snapshot
Mystery shopping through the lens of organizational justice
inferred← citeshttps://doi.org/10.1108/s1474-787120220000034003openalex-snapshot
Transportation Quality, Customer Satisfaction and Financial Performance
inferred← citeshttps://doi.org/10.15444/gmc2018.13.07.03openalex-snapshot
RETHINKING THE RETAIL MIX? THE IMPACT OF CHINESE GLOBETROTTERS ON EUROPEAN LUXURY SHOPS
inferred← citeshttps://doi.org/10.17485/ijst/2017/v10i22/104092openalex-snapshot
The Effects of Individuals’ Economic and Time Resource on their Information Seeking Behavior: An Inter-Individual Analysis of Information Seeking
inferred← citeshttps://doi.org/10.18510/hssr.2019.7632openalex-snapshot
ASSESSMENT MODEL OF QUALITY AND DEMAND FOR EDUCATIONAL SERVICES CONSIDERING THE CONSUMERS’ OPINION
inferred← citeshttps://doi.org/10.20867/thi.26.8openalex-snapshot
EXPLORING CATERING SERVICES QUALITY USING MYSTERY SHOPPING
inferred← citeshttps://doi.org/10.33736/ijbs.546.2017openalex-snapshot
THE MEDIATING EFFECTS OF VALUE ON SERVICE QUALITY-SATISFACTION RELATIONSHIP IN MALAYSIAN TOURISM INDUSTRY
inferred← citeshttps://doi.org/10.3390/su70912279openalex-snapshot
Developing a Mystery Shopping Measure to Operate a Sustainable Restaurant Business: The Power of Integrating with Corporate Executive Members’ Feedback
inferred← citeshttps://doi.org/10.37741/t.70.4.1openalex-snapshot
Do Tourism and Project Management Need Each Other?
Editorial review for independent work. ICSAC — the Institute for Complexity
Science and Advanced Computing — runs a structured editorial panel for researchers
publishing outside journals, and publishes on CiteStamp rails. Submission is free
and goes through ORCID: icsacinstitute.org/submit.