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What Attracts Customers to Online Stores, and What Keeps Them Coming Back?

https://doi.org/10.1177/009207002236918
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Gestalt characteristics of experiences: the defining features of summarized events
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Agents to the Rescue?
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Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids
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Reducing Buyer Search Costs: Implications for Electronic Marketplaces
inferredcites →https://doi.org/10.1287/mnsc.46.4.563.12061openalex-snapshot
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
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Goal Setting and Goal Striving in Consumer Behavior
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Consumer Decision Making
inferredcites →https://doi.org/10.5555/2882592.2882594openalex-snapshot
Consumer Decision Making in Online Shopping Environments

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Incoming claims: where this work appears in other papers’ reference lists and arguments.

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An analysis of the e‐service literature: towards a research agenda
inferred← citeshttps://doi.org/10.1108/13555851011062269openalex-snapshot
The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings
inferred← citeshttps://doi.org/10.1108/13555851311314068openalex-snapshot
Branding in the Asian context: a Malaysian perspective
inferred← citeshttps://doi.org/10.1108/13683040910943054openalex-snapshot
Investigating the complex drivers of loyalty in e‐commerce settings
inferred← citeshttps://doi.org/10.1108/14684520910969952openalex-snapshot
Antecedents of internet acceptance and use as an information source by tourists
inferred← citeshttps://doi.org/10.1108/17515631011063767openalex-snapshot
Consumer lifestyles and online shopping continuance intention
inferred← citeshttps://doi.org/10.1108/978-1-80043-388-520201016openalex-snapshot
Integrating Different Channels: Showrooming and Webrooming – Evolution of Online Channels
inferred← citeshttps://doi.org/10.1108/apjml-04-2017-0071openalex-snapshot
Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction
inferred← citeshttps://doi.org/10.1108/apjml-09-2015-0134openalex-snapshot
Consumer control, dependency and satisfaction with online service
inferred← citeshttps://doi.org/10.1108/apjml-10-2018-0403openalex-snapshot
E-commerce brand
inferred← citeshttps://doi.org/10.1108/apjml-10-2021-0777openalex-snapshot
What motivates consumers to be in line with online shopping?: a systematic literature review and discussion of future research perspectives
inferred← citeshttps://doi.org/10.1108/apjml-11-2015-0167openalex-snapshot
E-fulfillment dimensions and its influence on customers in e-tailing: a critical review
inferred← citeshttps://doi.org/10.1108/bfj-05-2020-0449openalex-snapshot
Factors affecting online food delivery service in Bangladesh: an empirical study
inferred← citeshttps://doi.org/10.1108/ejm-10-2019-0781openalex-snapshot
Loyal customers’ tipping points of spending for services: a reciprocity perspective
inferred← citeshttps://doi.org/10.1108/ijopm-07-2013-0352openalex-snapshot
The role of E-quality within the consumer decision making process
inferred← citeshttps://doi.org/10.1108/ijqrm-02-2021-0030openalex-snapshot
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
inferred← citeshttps://doi.org/10.1108/ijrdm-04-2021-0184openalex-snapshot
Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image
inferred← citeshttps://doi.org/10.1108/intr-03-2012-0056openalex-snapshot
Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet
inferred← citeshttps://doi.org/10.1108/intr-05-2014-0127openalex-snapshot
Understanding group-buying websites continuance
inferred← citeshttps://doi.org/10.1108/jbim-02-2013-0042openalex-snapshot
Impact of B2C e-commerce codes of conduct on sales volume: lessons from the Spanish perspective
inferred← citeshttps://doi.org/10.1108/mip-04-2013-0063openalex-snapshot
A framework to attain brand promise in an online setting
inferred← citeshttps://doi.org/10.1108/s1876-066x20230000037012openalex-snapshot
Does a Sustainable Orientation Affect Global Consumers' Relationships with International Online Brands?
inferred← citeshttps://doi.org/10.1108/sajbs-01-2019-0016openalex-snapshot
An assessment of e-service quality, e-satisfaction and e-loyalty
inferred← citeshttps://doi.org/10.1108/sajbs-04-2017-0048openalex-snapshot
The role of perceived benefits in formation of online shopping attitude among women shoppers in India
inferred← citeshttps://doi.org/10.1109/access.2025.3553192openalex-snapshot
Exploring Features and Products in E-Commerce on Consumers Behavior Using Cognitive Affective
inferred← citeshttps://doi.org/10.1109/apwccse.2015.7476231openalex-snapshot
Shop area visit ratio, stay time, and sales outcomes: In-depth analysis based on RFID data
inferred← citeshttps://doi.org/10.1109/cec-eee.2006.63openalex-snapshot
Moderating the Price Sensitivity of Online Customers
inferred← citeshttps://doi.org/10.1109/hicss.2005.585openalex-snapshot
The Asymmetric Effect of Website Attribute Performance on Satisfaction: An Empirical Study
inferred← citeshttps://doi.org/10.1109/icaict.2009.5372597openalex-snapshot
Human/social factors influencing usability of E-commerce websites and systems
inferred← citeshttps://doi.org/10.1109/iccit.2008.270openalex-snapshot
Motivations for Non-experienced Electronic Commerce User
inferred← citeshttps://doi.org/10.1109/icd47981.2019.9105780openalex-snapshot
Factors Affecting Customer Satisfaction with Ecommerce Websites - An Omani Perspective
inferred← citeshttps://doi.org/10.1109/icdabi53623.2021.9655860openalex-snapshot
Factors Affecting Malaysian’s Intention to Adopt Mobile Payment Applications
inferred← citeshttps://doi.org/10.1109/icecet63943.2025.11472559openalex-snapshot
Customer Experience in E-commerce: A Framework for Measurement and Optimization
inferred← citeshttps://doi.org/10.1109/icieem.2009.5344572openalex-snapshot
Research on online consumer behavior based on experience
inferred← citeshttps://doi.org/10.1109/ieem.2009.5373098openalex-snapshot
Does customer satisfaction affect the quality, trust — Loyalty links in the marketing channel context? — An empirical study on Taiwan hypermarket
inferred← citeshttps://doi.org/10.1109/ieem.2010.5674346openalex-snapshot
Does technology capability-enriched private brand impacts customer satisfaction and loyalty in the marketing channel?
inferred← citeshttps://doi.org/10.1109/iiai-aai.2016.144openalex-snapshot
Effects of E-Customer Satisfaction and E-Trust on E-Loyalty: Mongolian Online Shopping Behavior
inferred← citeshttps://doi.org/10.1109/infoman.2017.7950347openalex-snapshot
Factors affecting O2O e-commerce take-away online review
inferred← citeshttps://doi.org/10.1109/itng.2009.139openalex-snapshot
A Proposal Framework for Investigating Website Success in the Context of E-banking: An Analytic Network Process (ANP) Approach
inferred← citeshttps://doi.org/10.1109/picmet.2007.4349507openalex-snapshot
The Effects of Technology Readiness on the Formation of E-Service Value
inferred← citeshttps://doi.org/10.1109/scse59836.2023.10215019openalex-snapshot
Profiling Gen Z: Influencing Online Purchase Intention
inferred← citeshttps://doi.org/10.1111/ijcs.12899openalex-snapshot
Online consumer shopping behaviour: A review and research agenda
inferred← citeshttps://doi.org/10.1111/isj.12262openalex-snapshot
What drives subscribing to premium in freemium services? A consumer value‐based view of differences between upgrading to and staying with premium
inferred← citeshttps://doi.org/10.1111/itor.12786openalex-snapshot
The impact of consumer behavior on preannounced pricing for a dual‐channel supply chain
inferred← citeshttps://doi.org/10.1111/j.1937-5956.2006.tb00242.xopenalex-snapshot
Analysis of Effects of Operational Execution on Repeat Purchasing for Heterogeneous Customer Segments
inferred← citeshttps://doi.org/10.1111/j.1937-5956.2009.01112.xopenalex-snapshot
Joint Pricing and Contingent Free‐Shipping Decisions in B2C Transactions
inferred← citeshttps://doi.org/10.1111/j.2158-1592.2011.01014.xopenalex-snapshot
Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention
inferred← citeshttps://doi.org/10.1111/jscm.12114openalex-snapshot
The Moderating Role of Product Categories in the Relationship between Online Fulfillment, Procurement, and Consumer Repurchase Intention: A Hierarchical Analysis
inferred← citeshttps://doi.org/10.1145/1089551.1089612openalex-snapshot
Consumer satisfaction with internet shopping
inferred← citeshttps://doi.org/10.1145/1282100.1282180openalex-snapshot
Factors and effects of information credibility
inferred← citeshttps://doi.org/10.1155/2020/7349162openalex-snapshot
Maximizing E-Tailers’ Sales Volume through the Shipping-Fee Discount and Product Recommendation System
inferred← citeshttps://doi.org/10.11606/d.12.2005.tde-27102005-143216openalex-snapshot
Fatores críticos no comportamento do consumidor online: um estudo exploratório
inferred← citeshttps://doi.org/10.11606/d.12.2007.tde-01102007-104806openalex-snapshot
Comportamento do consumidor : processo de decisão de compra de livros pela internet
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