On the public citation graph
How-to Bureaucracy: A Concept of Citizens’ Administrative Literacy
0 signed · 234 inferred · view as graph
Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.
Is this your work? Sign in with ORCID and put your name on the
claims that are yours.
Reference health. See whether every reference in this work resolves to a
known work and none has been retracted — and get a dated CiteStamped
badge you can embed.
What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/ejsp.604openalex-snapshot
Perceived political self‐efficacy: Theory, assessment, and applications
inferredcites →https://doi.org/10.1007/978-3-540-74444-3_19openalex-snapshot
Inclusion in the E-Service Society – Investigating Administrative Literacy Requirements for Using E-Services
inferredcites →https://doi.org/10.1007/s00038-009-0050-xopenalex-snapshot
Defining and measuring health literacy: what can we learn from literacy studies?
inferredcites →https://doi.org/10.1007/s11747-007-0059-8openalex-snapshot
The effects of customer participation in co-created service recovery
inferredcites →https://doi.org/10.1016/0146-6402(78)90002-4openalex-snapshot
Self-efficacy: Toward a unifying theory of behavioral change
inferredcites →https://doi.org/10.1016/j.amepre.2009.02.001openalex-snapshot
Public Health Literacy Defined
inferredcites →https://doi.org/10.1016/j.giq.2011.03.005openalex-snapshot
Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery
inferredcites →https://doi.org/10.1016/j.giq.2018.02.003openalex-snapshot
The digital cage: Administrative exclusion through information architecture – The case of the Dutch civil registry's master data management system
inferredcites →https://doi.org/10.1016/j.im.2008.11.006openalex-snapshot
Self-efficacy, overconfidence, and the negative effect on subsequent performance: A field study
inferredcites →https://doi.org/10.1016/j.rie.2013.03.002openalex-snapshot
Noncognitive skills in economics: Models, measurement, and empirical evidence
inferredcites →https://doi.org/10.1037//0022-3514.58.3.472openalex-snapshot
Mechanisms governing empowerment effects: A self-efficacy analysis.
inferredcites →https://doi.org/10.1037//0033-295x.84.2.191openalex-snapshot
Self-efficacy: Toward a unifying theory of behavioral change.
inferredcites →https://doi.org/10.1037/a0027127openalex-snapshot
Model selection and psychological theory: A discussion of the differences between the Akaike information criterion (AIC) and the Bayesian information criterion (BIC).
inferredcites →https://doi.org/10.1037/h0036316openalex-snapshot
When is a correlation matrix appropriate for factor analysis? Some decision rules.
inferredcites →https://doi.org/10.1037/h0048255openalex-snapshot
Recommendations for APA test standards regarding construct, trait, or discriminant validity.
inferredcites →https://doi.org/10.1046/j.1525-1497.1998.00242.xopenalex-snapshot
Health literacy and the risk of hospital admission
inferredcites →https://doi.org/10.1057/978-1-137-55269-3_11openalex-snapshot
Explaining Citizen Satisfaction and Dissatisfaction with Public Services
inferredcites →https://doi.org/10.1080/01900692.2018.1465954openalex-snapshot
Street-level Enforcement Style: A Multidimensional Measurement Instrument
inferredcites →https://doi.org/10.1080/10584600590933160openalex-snapshot
The Internet, Public Spheres, and Political Communication: Dispersion and Deliberation
inferredcites →https://doi.org/10.1080/10705519909540118openalex-snapshot
Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives
inferredcites →https://doi.org/10.1080/10810730.2014.936571openalex-snapshot
Health Literacy Measurement: An Inventory and Descriptive Summary of 51 Instruments
inferredcites →https://doi.org/10.1080/10967494.2013.796260openalex-snapshot
Correlates of Co-production: Evidence From a Five-Nation Survey of Citizens
inferredcites →https://doi.org/10.1080/10967494.2018.1553808openalex-snapshot
Health Care in America: The Relationship Between Subjective and Objective Assessments of Hospitals
inferredcites →https://doi.org/10.1080/14719037.2020.1817532openalex-snapshot
Playing defence: the impact of trust on the coping mechanisms of street-level bureaucrats
inferredcites →https://doi.org/10.1086/504455openalex-snapshot
The Effects of Cognitive and Noncognitive Abilities on Labor Market Outcomes and Social Behavior
inferredcites →https://doi.org/10.1086/699007openalex-snapshot
Fostering Patience in the Classroom: Results from Randomized Educational Intervention
inferredcites →https://doi.org/10.1093/heapro/15.3.259openalex-snapshot
Health literacy as a public health goal: a challenge for contemporary health education and communication strategies into the 21st century
inferredcites →https://doi.org/10.1093/heapro/dah609openalex-snapshot
Understanding health literacy: an expanded model
inferredcites →https://doi.org/10.1093/heapro/dat071openalex-snapshot
Health literacy, socioeconomic status and self-rated health in Japan
inferredcites →https://doi.org/10.1093/her/cym069openalex-snapshot
Health literacy and adolescents: a framework and agenda for future research
inferredcites →https://doi.org/10.1093/jopart/muaa001openalex-snapshot
The Psychological Costs of Citizen Coproduction
inferredcites →https://doi.org/10.1093/jopart/muaa031openalex-snapshot
Administrative Capital and Citizens’ Responses to Administrative Burden
inferredcites →https://doi.org/10.1093/jopart/muaa046openalex-snapshot
Citizen Reactions to Bureaucratic Encounters: Different Ways of Coping With Public Authorities
inferredcites →https://doi.org/10.1093/jopart/mum034openalex-snapshot
Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services
inferredcites →https://doi.org/10.1093/jopart/muu009openalex-snapshot
Administrative Burden: Learning, Psychological, and Compliance Costs in Citizen-State Interactions
inferredcites →https://doi.org/10.1093/jopart/muu038openalex-snapshot
Green Tape and Job Satisfaction: Can Organizational Rules Make Employees Happy?
inferredcites →https://doi.org/10.1093/jopart/muv034openalex-snapshot
The Bite of Administrative Burden: A Theoretical and Empirical Investigation
inferredcites →https://doi.org/10.1093/jopart/muw031openalex-snapshot
JPART Virtual Issue on Citizen-State Interactions in Public Administration Research
inferredcites →https://doi.org/10.1093/jopart/mux006openalex-snapshot
From Passive to Active Representation—Experimental Evidence on the Role of Normative Values in Shaping White and Minority Bureaucrats’ Policy Attitudes
inferredcites →https://doi.org/10.1093/jopart/mux025openalex-snapshot
Children of a Lesser God: Administrative Burden and Social Equity in Citizen–State Interactions
inferredcites →https://doi.org/10.1093/jopart/muy002openalex-snapshot
Which Clients are Deserving of Help? A Theoretical Model and Experimental Test
inferredcites →https://doi.org/10.1093/jopart/muy083openalex-snapshot
Reducing Minority Discrimination at the Front Line—Combined Survey and Field Experimental Evidence
inferredcites →https://doi.org/10.1093/ppmgov/gvx005openalex-snapshot
Balancing Barriers to Entry and Administrative Burden in Voluntary Regulation
inferredcites →https://doi.org/10.1093/ppmgov/gvz004openalex-snapshot
Accomplishing the Public Encounter: A Case for Ethnomethodology in Public Administration Research
inferredcites →https://doi.org/10.1093/pubmed/fdw036openalex-snapshot
Responsible use of media supports ‘critical public health literacy’
inferredcites →https://doi.org/10.1108/03090560610681014openalex-snapshot
Customer empowerment and relationship outcomes in healthcare consultations
inferredcites →https://doi.org/10.1108/09513559410055206openalex-snapshot
Satisfaction, Loyalty and Reputation as Indicators of Customer Orientation in the Public Sector
inferredcites →https://doi.org/10.1108/eum0000000007083openalex-snapshot
Information and digital literacies: a review of concepts
inferredcites →https://doi.org/10.1111/j.1442-2018.2009.00506.xopenalex-snapshot
Impact of health literacy and patient trust on glycemic control in an urban USA population
inferredcites →https://doi.org/10.1111/j.1467-9299.2012.02101.xopenalex-snapshot
PUBLIC ENCOUNTERS: THE HISTORY AND FUTURE OF FACE‐TO‐FACE CONTACT BETWEEN PUBLIC PROFESSIONALS AND CITIZENS
inferredcites →https://doi.org/10.1111/j.1468-2397.2011.00825.xopenalex-snapshot
Overlooked and under‐served? Promoting service use and engagement among ‘hard‐to‐reach’ populations
inferredcites →https://doi.org/10.1111/j.1468-2508.2005.00339.xopenalex-snapshot
The Skeptical American: Revisiting the Meanings of Trust in Government and Confidence in Institutions
inferredcites →https://doi.org/10.1111/j.1525-1497.2004.40153.xopenalex-snapshot
Literacy and health outcomes
inferredcites →https://doi.org/10.1111/j.1525-1497.2006.00530.xopenalex-snapshot
Impact of health literacy on socioeconomic and racial differences in health in an elderly population
inferredcites →https://doi.org/10.1111/j.1540-5885.2010.00778.xopenalex-snapshot
Customer Empowerment in New Product Development*
inferredcites →https://doi.org/10.1111/j.1540-6210.2005.00482.xopenalex-snapshot
The New Governance: Practices and Processes for Stakeholder and Citizen Participation in the Work of Government
inferredcites →https://doi.org/10.1111/j.1540-6210.2006.00572.xopenalex-snapshot
Representative Bureaucracy: Rethinking Substantive Effects and Active Representation
inferredcites →https://doi.org/10.1111/j.1540-6210.2006.00653.xopenalex-snapshot
Gender, Representative Bureaucracy, and Law Enforcement: The Case of Sexual Assault
inferredcites →https://doi.org/10.1111/j.1540-6210.2010.02131.xopenalex-snapshot
Understanding Street‐Level Bureaucrats' Decision Making: Determining Eligibility in the Social Security Disability Program
inferredcites →https://doi.org/10.1111/j.1540-6210.2012.02600.xopenalex-snapshot
The Effect of Administrative Burden on Bureaucratic Perception of Policies: Evidence from Election Administration
inferredcites →https://doi.org/10.1111/j.1540-6210.2012.02633.xopenalex-snapshot
Social Equities and Inequities in Practice: Street‐Level Workers as Agents and Pragmatists
inferredcites →https://doi.org/10.1111/puar.12114openalex-snapshot
Shifting Administrative Burden to the State: The Case of Medicaid Take‐Up
inferredcites →https://doi.org/10.1111/puar.12401openalex-snapshot
Representative Bureaucracy and the Willingness to Coproduce: An Experimental Study
inferredcites →https://doi.org/10.1111/puar.12570openalex-snapshot
Conceptualizing and Explaining Bureauphobia: Contours, Scope, and Determinants
inferredcites →https://doi.org/10.1111/puar.12629openalex-snapshot
Does Increasing Ethnic Representativeness Reduce Police Misconduct?
inferredcites →https://doi.org/10.1111/puar.12734openalex-snapshot
Will More Black Cops Matter? Officer Race and Police‐Involved Homicides of Black Citizens
inferredcites →https://doi.org/10.1111/puar.12907openalex-snapshot
The Individual‐Level Effect of Gender Matching in Representative Bureaucracy
inferredcites →https://doi.org/10.1111/puar.13134openalex-snapshot
Human Capital and Administrative Burden: The Role of Cognitive Resources in Citizen‐State Interactions
inferredcites →https://doi.org/10.1111/spol.12046openalex-snapshot
Activation, Public Employment Services and their Clients: The Role of Social Class in a Continental Welfare State
inferredcites →https://doi.org/10.1111/spol.12234openalex-snapshot
Do Public Officials Trust Citizens? A Welfare State Perspective
inferredcites →https://doi.org/10.1111/spol.12369openalex-snapshot
A signaling perspective on bureaucratic encounters: How public officials interpret signals and cues
inferredcites →https://doi.org/10.1111/spol.12443openalex-snapshot
Practices of activation in frontline interactions: Coercion, persuasion, and the role of trust in activation policies in Germany
inferredcites →https://doi.org/10.1111/spol.12639openalex-snapshot
The unequal distribution of administrative burden: A framework and an illustrative case study for understanding variation in people's experience of burdens
inferredcites →https://doi.org/10.1177/0020852314566007openalex-snapshot
Why engage in co-production of public services? Mixing theory and empirical evidence
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/0092070304269111openalex-snapshot
Customer Relationship Dynamics: Service Quality and Customer Loyalty in the Context of Varying Levels of Customer Expertise and Switching Costs
inferredcites →https://doi.org/10.1177/0095399718760587openalex-snapshot
Double Standards in Frontline Decision Making: A Theoretical and Empirical Exploration
inferredcites →https://doi.org/10.1177/0095399718761651openalex-snapshot
From Poker Games to Kitchen Tables: How Social Dynamics Affect Frontline Decision Making
inferredcites →https://doi.org/10.1177/009539999400935493openalex-snapshot
Welfare Application Encounters
inferredcites →https://doi.org/10.1177/109019818601300108openalex-snapshot
The Role of Self-Efficacy in Achieving Health Behavior Change
inferredcites →https://doi.org/10.1186/1471-2458-12-80openalex-snapshot
Health literacy and public health: A systematic review and integration of definitions and models
inferredcites →https://doi.org/10.1186/1471-2458-13-658openalex-snapshot
The grounded psychometric development and initial validation of the Health Literacy Questionnaire (HLQ)
inferredcites →https://doi.org/10.1186/s12889-016-3621-9openalex-snapshot
Examining health literacy disparities in the United States: a third look at the National Assessment of Adult Literacy (NAAL)
inferredcites →https://doi.org/10.1207/s15326993es3903_5openalex-snapshot
The Need for Critical Media Literacy In Teacher Education Core Curricula
inferredcites →https://doi.org/10.1207/s15327043hup1901_4openalex-snapshot
Revisiting the Within-Person Self-Efficacy and Performance Relation
inferredcites →https://doi.org/10.1257/aer.91.2.145openalex-snapshot
The Importance of Noncognitive Skills: Lessons from the GED Testing Program
inferredcites →https://doi.org/10.17615/xp0n-cw88openalex-snapshot
Literacy and health outcomes: a systematic review of the literature, 19(12): 1228-39
inferredcites →https://doi.org/10.2307/2325604openalex-snapshot
Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.
inferredcites →https://doi.org/10.2307/3325512openalex-snapshot
Enhancing Citizen Participation: Panel Designs, Perspectives, and Policy Formation
inferredcites →https://doi.org/10.2307/3736479openalex-snapshot
Language, Bureaucracy and Social Control
inferredcites →https://doi.org/10.2307/799656openalex-snapshot
Bureaucratic Competence and Success in Dealing with Public Bureaucracies
inferredcites →https://doi.org/10.2307/976169openalex-snapshot
Citizens Panels: A New Approach to Citizen Participation
inferredcites →https://doi.org/10.30636/jbpa.32.183openalex-snapshot
Testing behavioral interventions designed to improve on-time SNAP recertification
inferredcites →https://doi.org/10.30636/jbpa.41.179openalex-snapshot
The role of organized groups in administrative burdens of property taxation
inferredcites →https://doi.org/10.3167/sa.2014.580304openalex-snapshot
The State, Legal Rigor, and the Poor: The Daily Practice of Welfare Control
inferredcites →https://doi.org/10.3224/dms.v11i2.08openalex-snapshot
Street-Level Bureaucrats und Intermediäre: Beziehung auf Augenhöhe?
inferredcites →https://doi.org/10.4324/9781315701059openalex-snapshot
Rules and Red Tape: A Prism for Public Administration Theory and Research
inferredcites →https://doi.org/10.5993/ajhb.31.s1.4openalex-snapshot
The Causal Pathways Linking Health Literacy to Health Outcomes
inferredcites →https://doi.org/10.7275/h0bd-4d11openalex-snapshot
Replication Analysis in Exploratory Factor Analysis: What it is and why it makes your analysis better
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.2139/ssrn.4589970openalex-extracted
It’s Not Merely About the Content: How Rules Are Communicated Matters to Perceived Administrative Burden
inferred← citeshttps://doi.org/10.1002/epa2.70019openalex-snapshot
From Passive Recipients to Active Participants: A Systematic Literature Review of Citizen Participation in Street‐Level Bureaucracies
inferred← citeshttps://doi.org/10.1002/pad.2014openalex-snapshot
“Nobody wants to be a dead hero”: Coping with precarity at the frontlines of the Brazilian and Mexican pandemic response
inferred← citeshttps://doi.org/10.1007/978-3-031-71678-2_5openalex-snapshot
Specialists and Algorithms: Implementation of AI in the Delivery of Unemployment Services in Estonia
inferred← citeshttps://doi.org/10.1007/978-3-032-01589-1_9openalex-snapshot
Immigrants’ Perceptions Towards Using Generative AI Conversational Agents to Bridge Administrative Literacy
inferred← citeshttps://doi.org/10.1007/978-3-032-31567-0_10openalex-snapshot
Thou Shalt not Ignore: Knowledge-Obligations as a Fragile Implementation Incentive in the Law of Environmental Quality Management*
inferred← citeshttps://doi.org/10.1007/978-3-032-36676-4_6openalex-snapshot
What Does Access to Digital Public Services Require from Citizens?
inferred← citeshttps://doi.org/10.1007/978-3-658-23669-4_58-2openalex-snapshot
Folgen der Digitalisierung auf öffentliche Dienstleistungen
inferred← citeshttps://doi.org/10.1007/978-3-658-37373-3_58openalex-snapshot
Folgen der Digitalisierung auf öffentliche Dienstleistungen
inferred← citeshttps://doi.org/10.1007/s10912-025-09982-1openalex-snapshot
Distributed Response to Distributed Intervening: Making Sense of Public Digitalization Through Digital Support
inferred← citeshttps://doi.org/10.1007/s10926-026-10457-wopenalex-snapshot
From Participant to Passenger: Workers’ Experiences of Recovery During a Workers’ Compensation Claim
inferred← citeshttps://doi.org/10.1007/s12134-025-01267-9openalex-snapshot
Beyond Discrimination? Determinants of Trust in Local Government Among Second-Generation Migrants in the Netherlands
inferred← citeshttps://doi.org/10.1007/s43638-023-00085-zopenalex-snapshot
“Paperwork is so important!”: processes of literacising in bureaucratic contexts in Benin and Bolivia
inferred← citeshttps://doi.org/10.1016/j.cpa.2024.102758openalex-snapshot
How tax administration influences social justice: The relational power of accounting technologies
inferred← citeshttps://doi.org/10.1016/j.econedurev.2025.102723openalex-snapshot
Costly withdrawals reduce future college-going for low-income students: Evidence from Return of Title IV funds
inferred← citeshttps://doi.org/10.1016/j.ecresq.2024.04.001openalex-snapshot
Increasing access in the ECE enrollment process: Evidence from an information intervention in New Orleans
inferred← citeshttps://doi.org/10.1016/j.giq.2025.102028openalex-snapshot
Digital government inclusion: Exploring strategies for inclusive government automation
inferred← citeshttps://doi.org/10.1017/bpp.2025.10020openalex-snapshot
Vulnerability to and acceptability of different types of sludge
inferred← citeshttps://doi.org/10.1017/s0008423924000179openalex-snapshot
Le fardeau administratif dans tous ses états : Saisir les interactions entre les individus et les institutions publiques
inferred← citeshttps://doi.org/10.1017/s1474746422000719openalex-snapshot
Administrative Literacy in the Digital Welfare State: Migrants Navigating Access to Public Services in Finland
inferred← citeshttps://doi.org/10.1017/s147474642510105xopenalex-snapshot
Making Sense of Bureaucratic Information: Conceptualising Bureaucratic Translation
inferred← citeshttps://doi.org/10.1017/s1474746425101061openalex-snapshot
Navigating Administrative Burden: The Role of Bureaucratic Self-Efficacy and Social Capital Among Ukrainian Asylum Seekers
inferred← citeshttps://doi.org/10.1057/s41599-024-03115-0openalex-snapshot
More than news! Mapping the deliberative potential of a political online ecosystem with digital trace data
inferred← citeshttps://doi.org/10.1080/03055698.2026.2716057openalex-snapshot
Measuring strategic competence in school leadership: development and validation of the managerial literacy scale
inferred← citeshttps://doi.org/10.1080/10967494.2022.2072988openalex-snapshot
Citizens’ choice to voice in response to administrative burdens
inferred← citeshttps://doi.org/10.1080/10967494.2026.2718928openalex-snapshot
Building tolerance through experience: administrative engagement and burden tolerance across four countries
inferred← citeshttps://doi.org/10.1080/12294659.2023.2180903openalex-snapshot
Dealing with bureaucracy: measuring citizens’ bureaucratic self-efficacy
inferred← citeshttps://doi.org/10.1080/12294659.2025.2535772openalex-snapshot
The UX of bureaucracy: mapping user engagement to citizen experiences of administrative burdens
inferred← citeshttps://doi.org/10.1080/13538322.2025.2532981openalex-snapshot
The role of quality literacy in understanding quality in higher education
inferred← citeshttps://doi.org/10.1080/14719037.2022.2056910openalex-snapshot
How difficult should it be? Evidence of burden tolerance from a nationally representative sample
inferred← citeshttps://doi.org/10.1080/14719037.2023.2215233openalex-snapshot
No two-party game: how third-sector organizations alter administrative burden and improve social equity
inferred← citeshttps://doi.org/10.1080/14719037.2025.2527315openalex-snapshot
Policy implementation as social justice: a realist review of administrative burden research
inferred← citeshttps://doi.org/10.1080/14719037.2025.2607616openalex-snapshot
Avoiding bureaucratese: the impact of bureaucratic language in digital public encounters
inferred← citeshttps://doi.org/10.1080/14719037.2026.2619479openalex-snapshot
Examining the drivers of citizen-to-citizen co-production amidst administrative burdens: a randomized experiment
inferred← citeshttps://doi.org/10.1080/14719037.2026.2650423openalex-snapshot
Citizens’ engagement in coproduction through digital platforms: a survey experiment study in China
inferred← citeshttps://doi.org/10.1080/14719037.2026.2703750openalex-snapshot
Digital transformations in public welfare services: risks and benefits of digital co-production
inferred← citeshttps://doi.org/10.1080/15309576.2026.2619463openalex-snapshot
Administrative Burden in Action: Agricultural Producers and Regulatory Compliance
inferred← citeshttps://doi.org/10.1080/15309576.2026.2644998openalex-snapshot
Administrative Burdens in Digital Services: Insights from Citizen Experiences
inferred← citeshttps://doi.org/10.1080/15548732.2024.2439314openalex-snapshot
Foster parents’ encounters with the system: the importance of child welfare workers’ traits in promoting satisfaction with the foster care system
inferred← citeshttps://doi.org/10.1080/17448689.2025.2586108openalex-snapshot
The role of non-state actors in administrative burden reduction (ABR): a randomized experiment
inferred← citeshttps://doi.org/10.1080/21565503.2026.2658786openalex-snapshot
Showing up is the hardest part: examining geographical barriers to immigration court access
inferred← citeshttps://doi.org/10.1080/21645698.2023.2256929openalex-snapshot
Similarities and differences with the ‘general public’: Chinese civil servants’ attitude to genetically modified organisms and its influencing factors
inferred← citeshttps://doi.org/10.1080/23276665.2025.2478554openalex-snapshot
En route to “zero bureaucracy and invisible government”: a conjoint analysis of the effects of transforming the state-citizen interface on the favourability of public administration in the digital era
inferred← citeshttps://doi.org/10.1080/23276665.2026.2645559openalex-snapshot
Impact of perceived corruption on stress: Does social capital serve as an administrative resource?
inferred← citeshttps://doi.org/10.1093/jamia/ocaf087openalex-snapshot
The administrative burden of medication affordability resources: an environmental scan with implications for health informatics to advance health equity
inferred← citeshttps://doi.org/10.1093/jopart/muab011openalex-snapshot
Reducing Compliance Demands in Government Benefit Programs Improves the Psychological Well-Being of Target Group Members
inferred← citeshttps://doi.org/10.1093/jopart/muac043openalex-snapshot
Scarcity and the Mindsets of Social Welfare Recipients: Evidence from a Field Experiment
inferred← citeshttps://doi.org/10.1093/jopart/muac052openalex-snapshot
Linguistic Features of Public Service Encounters: How Spoken Administrative Language Affects Citizen Satisfaction
inferred← citeshttps://doi.org/10.1093/jopart/muad023openalex-snapshot
Administrative Burden in Citizen–State Interactions: A Systematic Literature Review
inferred← citeshttps://doi.org/10.1093/jopart/muae004openalex-snapshot
Does administrative burden create racialized policy feedback? How losing access to public benefits impacts beliefs about government
inferred← citeshttps://doi.org/10.1093/jopart/muae017openalex-snapshot
Emotional capital in citizen agency: contesting administrative burden through anger
inferred← citeshttps://doi.org/10.1093/jopart/muaf039openalex-snapshot
Breaking down administrative burdens: a user-centered approach to increase interest in active labor market programs by women
inferred← citeshttps://doi.org/10.1093/jrs/feae036openalex-snapshot
Direct and vicarious administrative burden: Experiences of UK public services as Homes for Ukraine host
inferred← citeshttps://doi.org/10.1093/ppmgov/gvab027openalex-snapshot
Administrative Burden: Untangling a Bowl of Conceptual Spaghetti
inferred← citeshttps://doi.org/10.1093/ppmgov/gvac024openalex-snapshot
Digital Administrative Burdens: An Agenda for Analyzing the Citizen Experience of Digital Bureaucratic Encounters
inferred← citeshttps://doi.org/10.1093/ppmgov/gvae002openalex-snapshot
Into the Unknown: Conceptualizing the Experience of Uncertainty in Citizen–State Interactions
inferred← citeshttps://doi.org/10.1093/ppmgov/gvae004openalex-snapshot
Citizens’ Communication Styles in Written Public Encounters
inferred← citeshttps://doi.org/10.1093/ppmgov/gvae010openalex-snapshot
Reconceptualizing Administrative Burden Around Onerous Experiences
inferred← citeshttps://doi.org/10.1093/ppmgov/gvaf004openalex-snapshot
Bureaucratic Reputation Theory: Micro-Level Theoretical Extensions
inferred← citeshttps://doi.org/10.1108/978-1-80592-517-020251008openalex-snapshot
Homelessness, Social Equity, and Spanish-Speaking Communities
inferred← citeshttps://doi.org/10.1108/ijpsm-04-2024-0117openalex-snapshot
Navigating digital encounters: insights from frontline professionals on public service delivery
inferred← citeshttps://doi.org/10.1108/ijpsm-08-2025-0371openalex-snapshot
The influence of management concepts' language on change resistance: adopting agility in the public sector
inferred← citeshttps://doi.org/10.1111/1467-8500.12518openalex-snapshot
The learning, compliance, and psychological costs of applying for the Disability Support Pension
inferred← citeshttps://doi.org/10.1111/1467-8500.12683openalex-snapshot
Administrative burden as a constraint on freedom in the modern welfare state
inferred← citeshttps://doi.org/10.1111/capa.70000openalex-snapshot
Administrative Burden Revisited: Advancing Research and Practice
inferred← citeshttps://doi.org/10.1111/gove.12818openalex-snapshot
The origins and consequences of administrative burdens in mass immunization programs: Experimental evidence based on the monkeypox outbreak
inferred← citeshttps://doi.org/10.1111/gove.70026openalex-snapshot
Development of a Scale to Measure Perceived Administrative Burden, With Broad Applicability Beyond Direct Policy Clients
inferred← citeshttps://doi.org/10.1111/gove.70042openalex-snapshot
State‐Centric Persistence: Pursuing Social Welfare Benefits in Brazil
inferred← citeshttps://doi.org/10.1111/gove.70099openalex-snapshot
Administrative Burdens as a Mechanism of Distributive Politics: How Organizational Brokers and Politicians Exploit Access Burdens to Social Housing in Mexico City
inferred← citeshttps://doi.org/10.1111/hsc.13669openalex-snapshot
‘Faceless monster, secret society’: Women's experiences navigating the administrative burden of Australia's National Disability Insurance Scheme
inferred← citeshttps://doi.org/10.1111/ijsw.12649openalex-snapshot
Alleviating administrative burden through digitalization and redesign: A laboratory experiment on student financial aid in Germany
inferred← citeshttps://doi.org/10.1111/ijsw.12663openalex-snapshot
Perceived burdens of interacting with public authorities: How does it influence citizens' state‐encounter behavior?
inferred← citeshttps://doi.org/10.1111/padm.12900openalex-snapshot
Cream‐skimming at the frontline: The role of administrative literacy
inferred← citeshttps://doi.org/10.1111/padm.12957openalex-snapshot
Unpacking the effects of burdensome state actions on citizens' policy perceptions
inferred← citeshttps://doi.org/10.1111/padm.13065openalex-snapshot
What Reasoning Do Frontline Professionals Use Around Citizen‐Clients' Socioeconomic Status: Exploring the Mechanisms
inferred← citeshttps://doi.org/10.1111/padm.70019openalex-snapshot
Experiences of Administrative Burden in Context: Exploring Differences Across Countries, Policy Domains, and Socio‐Demography
inferred← citeshttps://doi.org/10.1111/puar.13437openalex-snapshot
How Do Disadvantaged Groups Seek Information About Public Services? A Randomized Controlled Trial of Communication Technologies
inferred← citeshttps://doi.org/10.1111/puar.13472openalex-snapshot
Mitigating Psychological Costs—The Role of Citizens’ Administrative Literacy and Social Capital
inferred← citeshttps://doi.org/10.1111/puar.13527openalex-snapshot
The ontology, origin, and impact of divisive public sector rules: A meta‐narrative review of the red tape and administrative burden literatures
inferred← citeshttps://doi.org/10.1111/puar.13568openalex-snapshot
Health in citizen‐state interactions: How physical and mental health problems shape experiences of administrative burden and reduce take‐up
inferred← citeshttps://doi.org/10.1111/puar.13722openalex-snapshot
How reducing documentation burdens impacts equity in access to small business COVID ‐19 relief funding
inferred← citeshttps://doi.org/10.1111/puar.13750openalex-snapshot
‘Feeling out’ the rules: A psychological process theory of red tape
inferred← citeshttps://doi.org/10.1111/puar.13751openalex-snapshot
It's not merely about the content: How rules are communicated matters to administrative burden
inferred← citeshttps://doi.org/10.1111/puar.13800openalex-snapshot
Frontline employees' responses to citizens' communication of administrative burdens
inferred← citeshttps://doi.org/10.1111/puar.13816openalex-snapshot
It takes (at least) two to tango: Investigating interactional dynamics between clients and caseworkers in public encounters
inferred← citeshttps://doi.org/10.1111/puar.13932openalex-snapshot
Do Vulnerable Citizens (Really) Perceive Higher Bureaucracy Costs? Testing a Key Claim of the Administrative Burden Framework
inferred← citeshttps://doi.org/10.1111/puar.70129openalex-snapshot
An Unstable Hierarchy: Departmental Dynamics in Local Government Organizations
inferred← citeshttps://doi.org/10.1111/rego.12592openalex-snapshot
Unraveling how intermediary‐beneficiary interaction shapes policy implementation
inferred← citeshttps://doi.org/10.1111/ropr.12516openalex-snapshot
Administrative burden in digital public service delivery: The social infrastructure of library programs for e‐inclusion
inferred← citeshttps://doi.org/10.1111/ropr.70063openalex-snapshot
Digital Transformation, Administrative Burden, and Citizen–State Interactions: A Case of the Old Age Allowance Policy in China
inferred← citeshttps://doi.org/10.1111/spol.12992openalex-snapshot
“You didn't ask, so you don't know”: Information and administrative burden in social benefit claims
inferred← citeshttps://doi.org/10.1111/spol.70005openalex-snapshot
Public Encounters as Venues for Citizen Empowerment: The ‘In‐Between’ in the Belgian Probation Sector
inferred← citeshttps://doi.org/10.1111/spol.70017openalex-snapshot
Digital First? Understanding Citizens' Communication Needs in Digital Public Encounters
inferred← citeshttps://doi.org/10.1111/spol.70041openalex-snapshot
Welfare Conditionality as Administrative Burden: The Perceived Costs of (Potential) Sanctions and How Welfare Claimants Cope With It
inferred← citeshttps://doi.org/10.1111/spol.70047openalex-snapshot
How Public Participation Depends on What Happens ‘In‐Between’. Analysing Emotion, Memory and Meaning in Participatory Policies
inferred← citeshttps://doi.org/10.1145/3843226openalex-snapshot
Pre-Exposure Prophylaxis Access Navigator: Creating a Comprehensive “Application Cheat Sheet” for the Trillium Drug Program
inferred← citeshttps://doi.org/10.1177/00027162231201759openalex-snapshot
“I Can’t Get Ahold of Them”: Perceptions of Administrative Burden and Administrative Exclusion across SNAP, WIC, and Medicaid during the COVID-19 Pandemic
inferred← citeshttps://doi.org/10.1177/00953997211061686openalex-snapshot
Which Clients Inspire or Reduce the Trust of Street-Level Bureaucrats?
inferred← citeshttps://doi.org/10.1177/00953997211073948openalex-snapshot
‘I don’t know nothing about that’: How “learning costs” undermine COVID-related efforts to make SNAP and WIC more accessible
inferred← citeshttps://doi.org/10.1177/00953997231165998openalex-snapshot
Theoretical Perspectives on Bureaucrats: A Quest for Democratic Agents
inferred← citeshttps://doi.org/10.1177/02610183221084082openalex-snapshot
Which capital do you mobilise? How bureaucratic encounters shape jobseekers’ social and cultural capital in France and Germany
inferred← citeshttps://doi.org/10.1177/02610183231199661openalex-snapshot
‘It's not really Michael who wears me out, it's the system’: The hidden work of coordinating care for a disabled child
inferred← citeshttps://doi.org/10.1177/02750740221128554openalex-snapshot
Resistance or Capitulation? How Discrete Emotions Shape Citizens’ Interactions With the Administrative State
inferred← citeshttps://doi.org/10.1177/02750740231200448openalex-snapshot
The Role of Organizational and Client Reactions in Understanding Representative Bureaucracy
inferred← citeshttps://doi.org/10.1177/09589287231207557openalex-snapshot
An examination of ‘instrumental resources’ in earmarked parental leave: The case of the work–life balance directive
inferred← citeshttps://doi.org/10.1177/10778004241254394openalex-snapshot
Interpretive Methods in Disability Studies: Dyslexia Inflected Inquiry
inferred← citeshttps://doi.org/10.1177/14407833241253632openalex-snapshot
The absorbent digital welfare state: Silencing dissent, steering progress
inferred← citeshttps://doi.org/10.1177/15701255261483875openalex-snapshot
Responsive Citizens or a Responsive State? Skill Expectations as Barriers to Access Digital Public Services
inferred← citeshttps://doi.org/10.12804/revistas.urosario.edu.co/empresa/a.14776openalex-snapshot
Adopción, implementación y uso de servicios electrónicos: experiencia en la facturación electrónica en microempresas colombianas
inferred← citeshttps://doi.org/10.14414/tiar.v16i1.5594openalex-snapshot
Whistleblowing in a Bureaucratic-Heavy Organization Does it work?
inferred← citeshttps://doi.org/10.1515/zsr-2024-0013openalex-snapshot
Rollenverständnisse von Vermittlungsfachkräften in Jobcentern und ihre Bedeutung für das Sanktionshandeln
inferred← citeshttps://doi.org/10.2139/ssrn.5275764openalex-snapshot
Rhetorical Justification of Administrative Burdens, and Its Polarization Effects on Public Attitudes
inferred← citeshttps://doi.org/10.24857/rgsa.v18n4-190openalex-snapshot
Empowering Citizens: The Key to Long-Lasting Improvements in Public Services
inferred← citeshttps://doi.org/10.24857/rgsa.v18n9-016openalex-snapshot
Citizen Power as A Sustainable Transformation of Population Services
inferred← citeshttps://doi.org/10.29105/vtga11.2-1029openalex-snapshot
Desafíos de la integración de IA para la construcción de ciudadanía digital
inferred← citeshttps://doi.org/10.29228/asos.70385openalex-snapshot
A CLAIMING ISSUE IN ADMINISTRATIVE JURISDICTION
inferred← citeshttps://doi.org/10.31000/jgcs.v7i2.7794openalex-snapshot
The Role of Police Administration in Infusing Collective Safe Disposal Behavior: An Empirical Study on The Djiboutian Citizens
inferred← citeshttps://doi.org/10.31219/osf.io/zm9ne_v1openalex-snapshot
The UX of Bureaucracy: Mapping User Engagement to Citizen Experiences of Administrative Burdens
inferred← citeshttps://doi.org/10.3224/dms.v18i2.13openalex-snapshot
Ursachen übermäßiger Bürokratie und Handlungsansätze für die Landesebene
inferred← citeshttps://doi.org/10.3224/dms.vxix.416253openalex-snapshot
Ursachen übermäßiger Bürokratie und Handlungsansätze für die Landesebene (online first)
inferred← citeshttps://doi.org/10.3389/fpsyg.2025.1518585openalex-snapshot
How does digital government influence public policy compliance in public health emergencies? —A study based on mixed method
inferred← citeshttps://doi.org/10.3389/frbhe.2026.1936872openalex-snapshot
Justification as a revisable state: a behavioral risk–friction fit framework for digital public services
inferred← citeshttps://doi.org/10.4000/136agopenalex-snapshot
Déléguer son travail administratif en régime numérique : une simplification porteuse d’opacité pour les agriculteurs espagnols
inferred← citeshttps://doi.org/10.4018/ijegr.328327openalex-snapshot
Digital Literacy and E-Governance Adoption for Service Delivery in Cross River State Civil Service
inferred← citeshttps://doi.org/10.4337/9781800884892.00036openalex-snapshot
Evaluation of the non-take-up of public services and social benefits
inferred← citeshttps://doi.org/10.5477/cis/reis.194.45-62openalex-snapshot
Carga administrativa y administración digital: un enfoque teórico y empírico sobre la experiencia ciudadana frente a la administración
inferred← citeshttps://doi.org/10.7146/politica.v56i4.151662openalex-snapshot
Jo større administrative byrder, desto mere bliver det, som myndighederne siger … Vi orker ikke andet. Eller?
inferred← citeshttps://doi.org/10.7146/politica.v56i4.151664openalex-snapshot
Virksomheders administrative byrder i offentlige udbud
inferred← citeshttps://doi.org/10.7758/rsf.2023.9.5.02openalex-snapshot
“I Used to Get WIC . . . But Then I Stopped”: How WIC Participants Perceive the Value and Burdens of Maintaining Benefits
Editorial review for independent work. ICSAC — the Institute for Complexity
Science and Advanced Computing — runs a structured editorial panel for researchers
publishing outside journals, and publishes on CiteStamp rails. Submission is free
and goes through ORCID: icsacinstitute.org/submit.