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The Determinants of Employee Responses to Total Quality Management: Six Case Studies
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1080/10686967.1995.11918688openalex-snapshot
Adaptation of Traditional Human Resources Processes for Total Quality Environments
inferredcites →https://doi.org/10.1086/221535openalex-snapshot
Efficiency and "The Fix": Informal Intergroup Relations in a Piecework Machine Shop
inferredcites →https://doi.org/10.1108/01425459510086866openalex-snapshot
Total quality management: practice and outcomes in the largest US firms
inferredcites →https://doi.org/10.1108/01425459510086901openalex-snapshot
The impact of a TQM intervention on teamwork: a longitudinal assessment
inferredcites →https://doi.org/10.1108/01425459510086938openalex-snapshot
Quality management and HRM in the service industry: some case study evidence
inferredcites →https://doi.org/10.1111/j.1467-8616.1994.tb00071.xopenalex-snapshot
Technological Hares and Business Tortoises: The Halifax Building Society
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Learning from Works Councils: Five Unspectacular Cases from Germany
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Working in steel: steelworkers’ attitudes to change 40 years on
inferredcites →https://doi.org/10.1111/j.1748-8583.1992.tb00263.xopenalex-snapshot
TOTAL QUALITY MANAGEMENT AND EMPLOYEE INVOLVEMENT
inferredcites →https://doi.org/10.1111/j.1748-8583.1993.tb00315.xopenalex-snapshot
Human Resource Management In Building Societies: Making the Transformation?
inferredcites →https://doi.org/10.1111/j.1748-8583.1993.tb00316.xopenalex-snapshot
What's Wrong With Performance Appraisals? A Critique and A Suggestion
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Contracting Public Services: the Management of Compulsory Competitive Tendering In Two County Councils
inferredcites →https://doi.org/10.1177/001872679404700801openalex-snapshot
Understanding the Meaning of Participation: Views from the Workplace
inferredcites →https://doi.org/10.1177/001979399404700202openalex-snapshot
How Common is Workplace Transformation and Who Adopts it?
inferredcites →https://doi.org/10.1177/0038038592026002009openalex-snapshot
`Someone to Watch Over Me': Surveillance, Discipline and the Just-in-Time Labour Process
inferredcites →https://doi.org/10.1177/017084069701800505openalex-snapshot
Bouquets, Brickbats and Blinkers: Total Quality Management and Employee Involvement in Practice
inferredcites →https://doi.org/10.1177/0950017087001001004openalex-snapshot
Strategy or Structure? Capital, Labour and Control
inferredcites →https://doi.org/10.1177/0950017090004005005openalex-snapshot
Technical Innovation and Work Reorganisation in British Manufacturing in the 1980s: Continuity, Intensification or Transformation?
inferredcites →https://doi.org/10.1177/0950017094008002004openalex-snapshot
Training During the Recession
inferredcites →https://doi.org/10.1177/0950017096010002004openalex-snapshot
Vocabularies of Motive and the `New' Management
inferredcites →https://doi.org/10.1177/0950017097011003005openalex-snapshot
Checking Out Service: Evaluating Excellence, HRM and TQM in Retailing
inferredcites →https://doi.org/10.2307/2076900openalex-snapshot
Attending to Work: The Management of Attendance and Shopfloor Order.
inferredcites →https://doi.org/10.2307/2579956openalex-snapshot
Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life.
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Analyzing Tabular Data: Loglinear and Logistic Models for Social Researchers
inferredcites →https://doi.org/10.4135/9781446280263openalex-snapshot
Experiencing Human Resource Management
inferredcites →https://doi.org/10.5465/amr.1994.9412271803openalex-snapshot
MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT
inferredcites →https://doi.org/10.5860/choice.27-5206openalex-snapshot
New perspectives on human resource management
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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The Embeddedness of Productivity and Performance: Towards a Framework Based on Small Firms
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Examining New Technologies and New Ways of Working: Methods for Designing Evaluation Studies
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The Human Side of Total Quality Management
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Employee Involvement and Voice
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Performance management and training
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Training and new forms of work organisation
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Service work and service workers: exploring the dynamics of front-line service encounters
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In the Name of the Customer: Service Work and Participation
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Assessing employee responses to teamworking and organisational change
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Solving the Labour Problem Among Professional Workers in the UK Public Sector: Organisation Change and Performance Management
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A case study of financialization and EVA®
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Customer dissatisfaction and defection: The hidden costs of downsizing
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The re-regulation of working communities and relationships in the context of flexwork: A spacing identity approach
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Aligning reward practices in support of total quality management
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Autorégulation du travail et division sociale : observation dans une aluminerie québécoise
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The intensification of work in Europe
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Sustaining a service quality initiative in the midst of downsizing
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Worker Responses to Quality Organisation: Discourse and Materiality in Organisational Change
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Fixed Wages or Productivity Pay: Evidence from 15 EU Countries
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HRM Policies and Firm Performance
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HRM Policies and Firm Performance: The Role of the Synergy of Policies
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Agent-based modelling of quality management effects on organizational productivity
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The extent and determination of performance related pay systems in Scandinavian countries
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The effect of the Internet on front-line employee skills: exploring banking in Sweden and France
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Employee strain and job satisfaction related to an implementation of quality in a public service organization: A longitudinal study
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Front-line responses to customer orientation programmes: a theoretical and empirical analysis
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Training in service – importing and imparting customer service culture as an interactive process
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Human aspects in a quality management context and their effects on performance
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Mutual gains? The workers' verdict: a longitudinal study
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The implications of public sector small business advisers becoming strategic sounding boards: England and Scotland compared
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Empowerment in Total Quality: Designing and Implementing Effective Employee Decision-Making Strategies
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Contrasting Views of Results-Based Management Tools from Different Organizational Levels
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Performance related pay in Belgium and The Netherlands
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The impact of accountability systems on public employee well-being and the moderating effects of role clarity and job autonomy
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An Empirical Investigation of the Channels that Facilitate a Total Quality Culture
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The management pattern of adopting tqm in hong kong companies
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Uncovering the faultlines in quality management
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High-involvement work systems and performance outcomes: the strength of variable, contingent and context-bound relationships
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Empowerment: theory and practice
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Quality management and trade unions in local government – Demonstrating social partnership?
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High‐involvement work practices and employee bargaining power
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Transferring Japanesekaizenactivities to overseas plants in China
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Frontline employees' views on organizational factors that affect the delivery of service quality in call centers
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The social embedding of management control in knowledge‐intensive firms
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Predicting total quality management adoption in New Zealand
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Organisational culture, job satisfaction and higher education service quality
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Examining the dark side of quality management: analysing work overload, exhaustion and managerial support using a moderated mediation approach
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Management Control as an Employee Resource: The Case of Front‐line Service Workers
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Empowerment and Accountability: Evidence from the UK Privatized Water Industry
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High Performance Work Systems and Employee Experience of Work in the Service Sector: The Case of Aged Care
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Shop-floor workers’ responses to quality management initiatives
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Workers’ direct participation at the workplace and job quality in Europe
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Critical Practices in Organizations
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The Adoption of Management Ideas and Practices
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Rules don’t apply: Kafka’s insights on bureaucracy
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Employee Reactions to High Performance Work Systems in the Service Sector: Assessing the Role of Organisational Justice Theory.
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Supervisory Bullying, Status Inequalities and Organizational Context
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Trust in Management under Post-bureaucratic Conditions: The Case of Finnish Civil Servants
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Presentación: protección social, discapacidad e inclusión social
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Understanding some contemporary developments in work, employment and employment relations: Some reflections
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Are patient surveys valuable as a service-improvement tool in health services? An overview
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The evaluation of educational quality in public higher education institutions in Mexico: a case study with a quality assurance and accountability approach
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La Evaluación de la Calidad Educativa en las Instituciones de Educación Superior Públicas de México: Un Estudio de Caso con Enfoque de Aseguramiento de la Calidad y Rendición de Cuentas
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A Structural Equation Modeling Approach to Understanding Psychological Empowerment in Community Prevention Coalitions
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The enhancement of human resources through the implementation of total quality management at PR Prima in Malang, East Java-Indonesia
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Absenteeism from the frontline: explaining employee stress and withdrawal in a call centre
inferred← citeshttps://doi.org/10.35942/xafb9z06openalex-snapshot
Total Quality Management Practices and Firm Performance in Non-Governmental Organizations in Nairobi City County, Kenya
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Symbolic Analysts in the New Economy? Call Centres in Less Favoured Regions
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Publishing human resource management research in different kinds of journals
inferred← citeshttps://doi.org/10.4337/9781789902822.00047openalex-snapshot
Publishing human resource management research in different kinds of journals
inferred← citeshttps://doi.org/10.7476/9789585005334openalex-snapshot
Los estudios organizacionales (‘organization studies’)
inferred← citeshttps://doi.org/10.7476/9789585005334.0004openalex-snapshot
Tradición epistemológica y metodológica
inferred← citeshttps://doi.org/10.7476/9789585005334.0005openalex-snapshot
Principales herramientas/métodos
inferred← citeshttps://doi.org/10.7476/9789585005334.0008openalex-snapshot
Principales actores, publicaciones, instituciones y redes
inferred← citeshttps://doi.org/10.7476/9789585005334.0009openalex-snapshot
Perspectivas de trabajo futuro
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Temporary agency workers in the French car industry: working under a new variant of 'despotism' in the labour process
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