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A Hierarchical Model of Health Service Quality

https://doi.org/10.1177/1094670507309594
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions
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An empirical assessment of the SERVQUAL scale
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Quality judgements by patients on general practice care: A literature analysis
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Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
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A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study
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Consumer perceived value: The development of a multiple item scale
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Improving the measurement of service quality
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Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events
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Statistical power and structural equation models in business research
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The Conceptual Domain of Service Quality for Inpatient Nursing Services
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Structural equation modeling in practice: A review and recommended two-step approach.
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Perceived service quality and medical outcome: An interdisciplinary review and suggestions for future research
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A revised view of service quality dimensions: An empirical investigation
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Using patient perceptions to improve quality care
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The Identification and Measurement of Quality Dimensions in Health Care: Focus Group Interview Results
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Perceptual Gaps in Understanding Patient Expectations for Health Care Service Quality
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The State-of-the-Joural Report
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SERVQUAL: review, critique, research agenda
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The service quality dimensions and patient satisfaction relationships in South Korea: comparisons across gender, age and types of service
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Service Quality: the Front‐stage vs. the Back‐stage Perspective
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Customer Expectations and Perceptions of Service Quality in Retail Apparel Specialty Stores
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Measuring service quality provision within an eating disorders context
inferredcites →https://doi.org/10.1108/09526860510594776openalex-snapshot
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inferredcites →https://doi.org/10.1108/09526860610642609openalex-snapshot
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Measuring Service Quality in the Car Service Industry: Building and Testing an Instrument
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A Service Quality Model and its Marketing Implications
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Is it worth the wait? A survey of patients' satisfaction with an oncology outpatient clinic
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The use of item parcels in structural equation modelling: Non‐normal data and small sample sizes
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The Lichfield Lecture. Quality assurance in health care: consumers' role.
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Measuring Service Quality: A Reexamination and Extension
inferredcites →https://doi.org/10.1177/002224299405800110openalex-snapshot
SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/002224379303000102openalex-snapshot
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
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Patient Satisfaction: What we Know about and What we Still Need to Explore
inferredcites →https://doi.org/10.1177/0092070300281007openalex-snapshot
Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn
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E-S-QUAL
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The Effect of Service Evaluations on Behavioral Intentions and Quality of Life
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The Antecedents and Consequences of Customer Satisfaction for Firms
inferredcites →https://doi.org/10.1300/j026v19n01_02openalex-snapshot
Patients' Perceptions of Service Quality Dimensions
inferredcites →https://doi.org/10.1300/j079v24n03_06openalex-snapshot
Structural Equation Modeling in Practice
inferredcites →https://doi.org/10.1509/jmkg.64.3.50.18024openalex-snapshot
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
inferredcites →https://doi.org/10.1509/jmkg.65.3.34.18334openalex-snapshot
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
inferredcites →https://doi.org/10.2307/1251416openalex-snapshot
A Gap Analysis of Professional Service Quality
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A Conceptual Model of Service Quality and Its Implications for Future Research
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The Behavioral Consequences of Service Quality
inferredcites →https://doi.org/10.2307/1252042openalex-snapshot
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
inferredcites →https://doi.org/10.2307/1252174openalex-snapshot
The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
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Scale Development: Theory and Applications.
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Multivariate Data Analysis.
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Estimating Nonresponse Bias in Mail Surveys
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A Paradigm for Developing Better Measures of Marketing Constructs
inferredcites →https://doi.org/10.2307/3172510openalex-snapshot
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
inferredcites →https://doi.org/10.2307/3172601openalex-snapshot
Reliability of Nominal Data Based on Qualitative Judgments
inferredcites →https://doi.org/10.2307/3348969openalex-snapshot
Evaluating the Quality of Medical Care
inferredcites →https://doi.org/10.4135/9781412984287openalex-snapshot
Focus Groups as Qualitative Research
inferredcites →https://doi.org/10.4135/9781452229102.n1openalex-snapshot
Service Quality: Insights and Managerial Implications from the Frontier
inferredcites →https://doi.org/10.4135/9781452229102.n3openalex-snapshot
Encounter Satisfaction versus Overall Satisfaction versus Quality: The Customer's Voice
inferredcites →https://doi.org/10.5005/jp/books/10677_22openalex-snapshot
Marketing of Health Services
inferredcites →https://doi.org/10.5281/zenodo.14579729openalex-snapshot
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Satisfaction: a behavioral perspective on the consumer

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Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Strategic analysis of healthcare service quality using fuzzy AHP methodology
inferred← citeshttps://doi.org/10.1016/j.eswa.2026.133419openalex-snapshot
Multi-task specialized expert model for hierarchical aspect-based sentiment analysis in consumer healthcare
inferred← citeshttps://doi.org/10.1016/j.gerinurse.2022.02.013openalex-snapshot
A 2-year pandemic period analysis of facility and county-level characteristics of nursing home coronavirus deaths in the United States, January 1, 2020–December 18, 2021
inferred← citeshttps://doi.org/10.1016/j.giq.2021.101571openalex-snapshot
Mining service quality feedback from social media: A computational analytics method
inferred← citeshttps://doi.org/10.1016/j.health.2023.100241openalex-snapshot
A healthcare service quality assessment model using a fuzzy best–worst method with application to hospitals with in-patient services
inferred← citeshttps://doi.org/10.1016/j.healthpol.2017.12.008openalex-snapshot
The impact of the financial crisis and austerity policies on the service quality of public hospitals in Greece
inferred← citeshttps://doi.org/10.1016/j.healthpol.2023.104821openalex-snapshot
The Credibility of Physician Rating Websites: A Systematic Literature Review
inferred← citeshttps://doi.org/10.1016/j.ijhm.2025.104465openalex-snapshot
Beyond satisfaction: A hierarchical model of three distinct guest experience types in peer-to-peer accommodation
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2018.12.008openalex-snapshot
Identification of critical quality dimensions for continuance intention in mHealth services: Case study of onecare service
inferred← citeshttps://doi.org/10.1016/j.ijinfomgt.2026.103108openalex-snapshot
How inconsistent multidimensional reviews on physicians influence patient decisions on online healthcare platforms: A response surface analysis
inferred← citeshttps://doi.org/10.1016/j.ijmedinf.2018.09.022openalex-snapshot
Development of a techno-humanist model for e-health adoption of innovative technology
inferred← citeshttps://doi.org/10.1016/j.ijpe.2012.05.006openalex-snapshot
The human dimension of modular care provision: Opportunities for personalization and customization
inferred← citeshttps://doi.org/10.1016/j.ijpe.2016.08.025openalex-snapshot
Enabling a transformative service system by modeling quality dynamics
inferred← citeshttps://doi.org/10.1016/j.ijpe.2020.108010openalex-snapshot
Bridging hospital quality leadership to patient care quality
inferred← citeshttps://doi.org/10.1016/j.ijresmar.2017.09.002openalex-snapshot
When serving customers includes correcting them: Understanding the ambivalent effects of enforcing service rules
inferred← citeshttps://doi.org/10.1016/j.im.2013.03.001openalex-snapshot
Development and validation of an instrument to measure user perceived service quality of mHealth
inferred← citeshttps://doi.org/10.1016/j.im.2019.103230openalex-snapshot
Online service qualities in the multistage process and patients’ compliments: A transaction cycle perspective
inferred← citeshttps://doi.org/10.1016/j.indmarman.2019.12.006openalex-snapshot
Reconceptualizing Integration Quality Dynamics for Omnichannel Marketing
inferred← citeshttps://doi.org/10.1016/j.indmarman.2021.12.009openalex-snapshot
A hostile tale of disclosure and betrayal: Business perceptions of offshoring services
inferred← citeshttps://doi.org/10.1016/j.jairtraman.2023.102487openalex-snapshot
Airline satisfaction and loyalty: Assessing the influence of personality, trust and service quality
inferred← citeshttps://doi.org/10.1016/j.jbusres.2015.02.004openalex-snapshot
Customer participation and citizenship behavior effects on turnover intention
inferred← citeshttps://doi.org/10.1016/j.jbusres.2022.01.047openalex-snapshot
Buying to share: How prosumption promotes purchases in peer-to-peer asset sharing
inferred← citeshttps://doi.org/10.1016/j.jbusres.2022.04.009openalex-snapshot
Lifestyle of the rich and famous: Exploring the ultra-high net-worth individuals’ customer experience (UHCX)
inferred← citeshttps://doi.org/10.1016/j.jbusres.2023.113723openalex-snapshot
INNOSERV: Generalized scale for perceived service innovation
inferred← citeshttps://doi.org/10.1016/j.jbusres.2025.115598openalex-snapshot
You plan to manipulate me: A persuasion knowledge perspective for understanding the effects of AI-assisted selling
inferred← citeshttps://doi.org/10.1016/j.jhqr.2026.101201openalex-snapshot
La voz del paciente en podología universitaria: un estudio cualitativo
inferred← citeshttps://doi.org/10.1016/j.jhtm.2016.05.005openalex-snapshot
Synthesizing the effects of experiential quality, excitement, equity, experiential satisfaction on experiential loyalty for the golf industry: The case of Hainan Island
inferred← citeshttps://doi.org/10.1016/j.jhtm.2017.10.011openalex-snapshot
A comprehensive hierarchical model of beach resort hotel stays
inferred← citeshttps://doi.org/10.1016/j.jhtm.2021.12.004openalex-snapshot
Effects of COVID-19 on customer service experience: Can employees wearing facemasks enhance customer-perceived service quality?
inferred← citeshttps://doi.org/10.1016/j.jphys.2019.08.002openalex-snapshot
Australian adults expect physiotherapists to provide physical activity advice: a survey
inferred← citeshttps://doi.org/10.1016/j.jretai.2011.02.006openalex-snapshot
Assessing the Self-service Technology Encounters: Development and Validation of SSTQUAL Scale
inferred← citeshttps://doi.org/10.1016/j.jretconser.2013.02.001openalex-snapshot
Retail fairness: Exploring consumer perceptions of fairness towards retailers’ marketing tactics
inferred← citeshttps://doi.org/10.1016/j.jretconser.2016.04.005openalex-snapshot
Quality, Value? – Insights into Medical Tourists’ Attitudes and Behaviors
inferred← citeshttps://doi.org/10.1016/j.jretconser.2016.05.002openalex-snapshot
Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars
inferred← citeshttps://doi.org/10.1016/j.jretconser.2019.03.019openalex-snapshot
Multichannel integration quality: A systematic review and agenda for future research
inferred← citeshttps://doi.org/10.1016/j.jretconser.2020.102354openalex-snapshot
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
inferred← citeshttps://doi.org/10.1016/j.jretconser.2021.102520openalex-snapshot
Short-term and long-term effects of touchpoints on customer perceptions
inferred← citeshttps://doi.org/10.1016/j.jretconser.2021.102661openalex-snapshot
Robotic service quality – Scale development and validation
inferred← citeshttps://doi.org/10.1016/j.jretconser.2023.103616openalex-snapshot
Integrated banking channel service quality (IBCSQ): Role of IBCSQ for building consumers' relationship quality and brand equity
inferred← citeshttps://doi.org/10.1016/j.jretconser.2026.104786openalex-snapshot
Predicting the unpredictable: How behavioral predictability displays enhance service quality perceptions through cognitive ease
inferred← citeshttps://doi.org/10.1016/j.jrurstud.2020.10.009openalex-snapshot
Farmers’ health and social insurance perceptions – A case study from a remote rural region in Greece
inferred← citeshttps://doi.org/10.1016/j.puhe.2019.03.020openalex-snapshot
Patient-centered care factors and access to care: a path analysis using the Andersen behavior model
inferred← citeshttps://doi.org/10.1016/j.rtbm.2020.100550openalex-snapshot
A fuzzy segmentation analysis of airline passengers in the U.S. based on service satisfaction.
inferred← citeshttps://doi.org/10.1016/j.sapharm.2014.07.002openalex-snapshot
The impact of patients' perceptions of the listening skills of the pharmacist on their willingness to re-use Home Medicines Reviews: A structural equation model
inferred← citeshttps://doi.org/10.1016/j.sapharm.2016.05.055openalex-snapshot
Consumer perceptions of service quality in Australian community pharmacies
inferred← citeshttps://doi.org/10.1016/j.sapharm.2018.05.005openalex-snapshot
Development of a questionnaire to measure consumers’ perceptions of service quality in community pharmacies
inferred← citeshttps://doi.org/10.1016/j.sapharm.2018.08.008openalex-snapshot
Validation of a questionnaire for consumers' perception of service quality in community pharmacy
inferred← citeshttps://doi.org/10.1016/j.sapharm.2023.01.008openalex-snapshot
Patient preferences and willingness-to-pay for community pharmacy-led Medicare Part D consultation services: A discrete choice experiment
inferred← citeshttps://doi.org/10.1016/j.sapharm.2023.02.002openalex-snapshot
The role of perceived service quality and price competitiveness on consumer patronage of and intentions towards community pharmacies
inferred← citeshttps://doi.org/10.1016/j.sbr.2026.100235openalex-snapshot
Determinants of patient revisit intention within a modified 4A framework: Mediating roles of patient satisfaction and patient loyalty in public hospitals of metropolitan Tamil Nadu- PLS-SEM approach
inferred← citeshttps://doi.org/10.1016/j.sbspro.2013.08.487openalex-snapshot
Modeling Service Quality in Hospital as a Second Order Factor, Thailand
inferred← citeshttps://doi.org/10.1016/j.sbspro.2015.03.222openalex-snapshot
Customer Service Experience in Hotel Operations: An Empirical Analysis
inferred← citeshttps://doi.org/10.1016/j.sbspro.2016.05.436openalex-snapshot
The Understanding of Indonesian Patients of Hospital Service Quality in Singapore
inferred← citeshttps://doi.org/10.1016/j.scp.2025.102154openalex-snapshot
Women's satisfaction with their childbirth experiences and hospitals' corporate social responsibility intentions
inferred← citeshttps://doi.org/10.1016/j.smr.2010.12.004openalex-snapshot
Analysing the professional sport experience: A hierarchical approach
inferred← citeshttps://doi.org/10.1016/j.socscimed.2013.07.025openalex-snapshot
A geographical perspective on access to sexual and reproductive health care for women in rural Africa
inferred← citeshttps://doi.org/10.1016/j.socscimed.2015.05.033openalex-snapshot
Improving health worker performance: The patient-perspective from a PBF program in Rwanda
inferred← citeshttps://doi.org/10.1016/j.stueduc.2019.04.007openalex-snapshot
The asymmetric effect of fairness and quality dimensions on satisfaction and dissatisfaction: An application of the Kano model to the interdisciplinary college program evaluation
inferred← citeshttps://doi.org/10.1016/j.techsoc.2024.102620openalex-snapshot
Exploring macro-environmental catalysts and barriers of healthcare 4.0 transformation in Central-Eastern European countries: A comprehensive study in Hungary
inferred← citeshttps://doi.org/10.1016/j.tourman.2012.10.010openalex-snapshot
Understanding the mediated moderating role of customer expectations in the customer satisfaction model: The case of casinos
inferred← citeshttps://doi.org/10.1016/j.tourman.2017.12.011openalex-snapshot
A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists: The case of Hong Kong
inferred← citeshttps://doi.org/10.1016/j.tra.2020.08.014openalex-snapshot
Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach
inferred← citeshttps://doi.org/10.1016/j.trpro.2020.08.208openalex-snapshot
The Cause Effect Relationship Model of Service Quality in relation with Overall Satisfaction
inferred← citeshttps://doi.org/10.1016/s1405-7743(14)70356-7openalex-snapshot
Espacio literario relevante sobre la evaluación de la calidad del servicio: países de realización de los estudios, métodos de análisis, índices de fiabilidad, hipótesis y desafíos
inferred← citeshttps://doi.org/10.1055/a-2148-9290openalex-snapshot
Needs and Satisfaction Analysis of Patients and Referring Physicians in an Outpatient Cataract Service
inferred← citeshttps://doi.org/10.1057/9781137375469openalex-snapshot
Measuring Customer Experience
inferred← citeshttps://doi.org/10.1057/s41262-020-00215-5openalex-snapshot
The influence of brand experiences on consumer-based brand equity
inferred← citeshttps://doi.org/10.1057/s41264-021-00135-8openalex-snapshot
Banking sector reforms and customer switching intentions: evidence from the Ghanaian banking industry
inferred← citeshttps://doi.org/10.1063/1.4996684openalex-snapshot
Design and implementation of monitoring and evaluation of health care system: The paradigm of primary health care services users in Greece
inferred← citeshttps://doi.org/10.1071/py08027openalex-snapshot
Quality of rural primary health care: Including the consumer
inferred← citeshttps://doi.org/10.1079/9781789249446.0006openalex-snapshot
Human Capital and Human Resources
inferred← citeshttps://doi.org/10.1079/tourism.2022.0009openalex-snapshot
The Social Practice of Care Hotel Vacations
inferred← citeshttps://doi.org/10.1080/00185868.2022.2048220openalex-snapshot
The Impact of Healthcare 4.0 on the Healthcare Service Quality: A Systematic Literature Review
inferred← citeshttps://doi.org/10.1080/00207543.2020.1725681openalex-snapshot
An integrated approach for evaluating hospital service quality with linguistic preferences
inferred← citeshttps://doi.org/10.1080/00336297.2021.1976654openalex-snapshot
Developing a Conceptual Model of Service Quality for eSports
inferred← citeshttps://doi.org/10.1080/0144929x.2011.563798openalex-snapshot
Design of a patient-centric, service-oriented health care navigation system for a local health integration network
inferred← citeshttps://doi.org/10.1080/0144929x.2012.745606openalex-snapshot
Modelling the impact of mHealth service quality on satisfaction, continuance and quality of life
inferred← citeshttps://doi.org/10.1080/01969722.2012.717857openalex-snapshot
SERVICE IDEALISM: THE SENSE PERCEPTION OF PERSONALITY
inferred← citeshttps://doi.org/10.1080/02508281.2017.1303564openalex-snapshot
Customer experience-based satisfaction and behavioural intention in adventure tourism: exploring the mediating role of commitment
inferred← citeshttps://doi.org/10.1080/02642069.2013.815731openalex-snapshot
Customers' cognitive patterns of assurance: a dual approach
inferred← citeshttps://doi.org/10.1080/02642069.2013.815733openalex-snapshot
Organizational image's partial mediation role between quality and users' satisfaction
inferred← citeshttps://doi.org/10.1080/02642069.2017.1377190openalex-snapshot
Luxury patient experience (LPX): review, conceptualization, and future research directions
inferred← citeshttps://doi.org/10.1080/02642069.2018.1426752openalex-snapshot
Rating healthcare services: consumer satisfaction vs. health system performance
inferred← citeshttps://doi.org/10.1080/02642069.2019.1652599openalex-snapshot
Customer service well-being: scale development and validation
inferred← citeshttps://doi.org/10.1080/0267257x.2011.621441openalex-snapshot
Measuring Internet retail service quality using E-S-QUAL
inferred← citeshttps://doi.org/10.1080/0267257x.2011.624534openalex-snapshot
Bridging the gap for destination extreme sports: A model of sports tourism customer experience
inferred← citeshttps://doi.org/10.1080/0267257x.2014.997273openalex-snapshot
Fairness quality: a conceptual model and multiple-item scale for assessing firms’ fairness – an exploratory study
inferred← citeshttps://doi.org/10.1080/0267257x.2018.1556224openalex-snapshot
To follow the yellow brick road: exploring the journey to mental well-being consumption
inferred← citeshttps://doi.org/10.1080/0267257x.2021.1908398openalex-snapshot
From customer value co-creation behaviour to customer perceived value
inferred← citeshttps://doi.org/10.1080/0267257x.2022.2078861openalex-snapshot
Locked-in: the dangers of health service captivity and cessation for older adults and their carers during COVID-19
inferred← citeshttps://doi.org/10.1080/0267257x.2024.2323444openalex-snapshot
Conceptualising the (dis)abling marketplace through value creation and destruction
inferred← citeshttps://doi.org/10.1080/02673037.2018.1563672openalex-snapshot
Improving the management of common property in multi-owned residential buildings: lessons from Auckland, New Zealand
inferred← citeshttps://doi.org/10.1080/03088839.2025.2532465openalex-snapshot
Stakeholders experience management in shipping industry: a strategic edge for competitive advantage
inferred← citeshttps://doi.org/10.1080/07359683.2011.545332openalex-snapshot
A Sociocognitive Approach to Service Quality and Adherence Amongst Elderly Patients: A Pilot Study
inferred← citeshttps://doi.org/10.1080/07359683.2012.704837openalex-snapshot
Service Quality and Performance in the Public Health-Care Sector
inferred← citeshttps://doi.org/10.1080/07359683.2013.844015openalex-snapshot
Determinants of Patient Satisfaction With Public Hospital Services
inferred← citeshttps://doi.org/10.1080/07359683.2014.907114openalex-snapshot
Measuring Patient-Perceived Hospital Service Quality: Validity and Managerial Usefulness of HCAHPS Scales
inferred← citeshttps://doi.org/10.1080/07359683.2015.1000708openalex-snapshot
The Role of Affect in Consumer Evaluation of Health Care Services
inferred← citeshttps://doi.org/10.1080/07359683.2016.1166840openalex-snapshot
Developing a framework of service convenience in health care: An exploratory study for a primary care provider
inferred← citeshttps://doi.org/10.1080/07359683.2020.1756124openalex-snapshot
Exploring factors that influence positive WOM in the health insurance industry
inferred← citeshttps://doi.org/10.1080/07359683.2025.2543660openalex-snapshot
Bedside manner or technical quality? Building advocacy for clinical trial participation via rapport
inferred← citeshttps://doi.org/10.1080/07359683.2025.2564584openalex-snapshot
The value of visible work: Operational transparency in digital healthcare interfaces
inferred← citeshttps://doi.org/10.1080/08961530.2012.650136openalex-snapshot
Linking Perceived Service Quality to Relational Outcomes in a Chinese Context
inferred← citeshttps://doi.org/10.1080/08961530.2023.2266138openalex-snapshot
Co- c reation Practices and Service Outcomes: A Transformative Health Service Framework
inferred← citeshttps://doi.org/10.1080/09537287.2011.643929openalex-snapshot
Understanding service quality
inferred← citeshttps://doi.org/10.1080/09537287.2012.729101openalex-snapshot
QoS in the internal supply chain: the next lever of competitive advantage and organisational performance
inferred← citeshttps://doi.org/10.1080/09593969.2022.2116073openalex-snapshot
Smart vending machine experiences, experiential relationship quality and experiential relationship marketing outcomes
inferred← citeshttps://doi.org/10.1080/0965254x.2013.790472openalex-snapshot
A framework of brand likeability: an exploratory study of likeability in firm-level brands
inferred← citeshttps://doi.org/10.1080/10410236.2024.2383801openalex-snapshot
What Encourages Patients to Recommend Their Doctor After an Online Medical Consultation? The Influence of Patient-Centered Communication, Trust, and Negative Health Information Seeking Experiences
inferred← citeshttps://doi.org/10.1080/10429247.2018.1443670openalex-snapshot
A Hybrid GDM-SERVQUAL-QFD Approach for Service Quality Assessment in Hospitals
inferred← citeshttps://doi.org/10.1080/1051712x.2020.1787027openalex-snapshot
Economic and Non-economic Satisfaction as Outcomes of Micro-enterprises’ Perceived Value from Banking Relationships
inferred← citeshttps://doi.org/10.1080/10686967.2011.11918334openalex-snapshot
The Effect of the Work and Physical Environment on Hospital Nurses' Perceptions and Attitudes: Service Quality and Commitment
inferred← citeshttps://doi.org/10.1080/10686967.2015.11918448openalex-snapshot
SEM of Service Quality to Predict Overall Patient Satisfaction in Medical Clinics: A Case Study
inferred← citeshttps://doi.org/10.1080/10686967.2016.11918486openalex-snapshot
Patient Satisfaction With Healthcare Services A Critical Review
inferred← citeshttps://doi.org/10.1080/10686967.2017.11918516openalex-snapshot
The Moderating Effect of Gender in Urgent Care Service Satisfaction
inferred← citeshttps://doi.org/10.1080/10686967.2018.1404358openalex-snapshot
Towards a Triadic Quality Measurement Framework for U.S. Healthcare
inferred← citeshttps://doi.org/10.1080/10686967.2022.2083037openalex-snapshot
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
inferred← citeshttps://doi.org/10.1080/10696679.2022.2056708openalex-snapshot
Understanding special requests as drivers of customer citizenship behaviors: the mediating role of gratitude and satisfaction
inferred← citeshttps://doi.org/10.1080/10810730.2026.2686738openalex-snapshot
The Path to Compliance: Exploring the Roles of Trust, Positive Expectancy Violation, and eHealth Literacy in Online Patient-Centered Communication
inferred← citeshttps://doi.org/10.1080/10941665.2011.647041openalex-snapshot
Interrelationships between Physical Environment Quality, Personal Interaction Quality, Satisfaction and Behavioural Intentions in Relation to Customer Loyalty: The Case of Kinmen's Bed and Breakfast Industry
inferred← citeshttps://doi.org/10.1080/10941665.2013.844182openalex-snapshot
An Empirical Study of Behavioral Intentions in the Food Festival: The Case of Macau
inferred← citeshttps://doi.org/10.1080/10941665.2015.1016050openalex-snapshot
Development and Validation of the Green Food and Beverage Literacy Scale
inferred← citeshttps://doi.org/10.1080/10967494.2024.2399342openalex-snapshot
Tell me how you really feel: Unpacking sub-dimensions of citizen satisfaction with hospital services
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