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An Examination of Customers’ Attitudes About Tabletop Technology in Full-Service Restaurants
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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Customer positivity and participation in services: an empirical test in a health care context
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The dark side of customer co-creation: exploring the consequences of failed co-created services
inferredcites →https://doi.org/10.1007/s12525-014-0170-xopenalex-snapshot
Does service convenience matter? An empirical assessment of service quality, service convenience and exchange relationship in electronic mediated environment
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A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses
inferredcites →https://doi.org/10.1037/0021-9010.88.1.179openalex-snapshot
Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.
inferredcites →https://doi.org/10.1037/a0031666openalex-snapshot
Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.
inferredcites →https://doi.org/10.1108/00251741211203551openalex-snapshot
Customer engagement, buyer‐seller relationships, and social media
inferredcites →https://doi.org/10.1108/08876040510591411openalex-snapshot
Self‐service technology adoption: comparing three technologies
inferredcites →https://doi.org/10.1108/ijrdm-04-2014-0049openalex-snapshot
Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting
inferredcites →https://doi.org/10.1108/josm-03-2014-0079openalex-snapshot
Adoption of technology-based services: the role of customers’ willingness to co-create
inferredcites →https://doi.org/10.1177/0010880404270063openalex-snapshot
The Impact of Restaurant Table Characteristics on Meal Duration and Spending
inferredcites →https://doi.org/10.1177/002224298404800403openalex-snapshot
A Script-Theoretic Analysis of Industrial Purchasing Behavior
inferredcites →https://doi.org/10.1177/002224298504900110openalex-snapshot
A Role Theory Perspective on Dyadic Interactions: The Service Encounter
inferredcites →https://doi.org/10.1177/1094670502238916openalex-snapshot
Intentions to Use Self-Service Technologies: A Confluence of Multiple Attitudes
inferredcites →https://doi.org/10.1177/1094670512473200openalex-snapshot
The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies
inferredcites →https://doi.org/10.1177/1094670514551727openalex-snapshot
Effect of Customer Participation on Service Outcomes
inferredcites →https://doi.org/10.1177/1470593109346894openalex-snapshot
Convenience: a services perspective
inferredcites →https://doi.org/10.1201/9781315366227-9openalex-snapshot
Consumer Behaviour in Restaurants: Assessing the Importance of Restaurant Attributes in Consumer Patronage and Willingness to Pay
inferredcites →https://doi.org/10.1509/jm.12.0056openalex-snapshot
Touch Versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters
inferredcites →https://doi.org/10.2307/30036540openalex-snapshot
User Acceptance of Information Technology: Toward A Unified View1
inferredcites →https://doi.org/10.2307/41410412openalex-snapshot
Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1
inferredcites →https://doi.org/10.25300/misq/2013/37.1.04openalex-snapshot
It-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality1
inferredcites →https://doi.org/10.25300/misq/2013/37.2.11openalex-snapshot
Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance1
inferredcites →https://doi.org/10.25300/misq/2013/37:2.3openalex-snapshot
Digital Business Strategy: Toward a Next Generation of Insights
inferredcites →https://doi.org/10.25300/misq/2015/39.1.08openalex-snapshot
The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention1
inferredcites →https://doi.org/10.25300/misq/2015/39:1.03openalex-snapshot
Service Innovation in the Digital Age: Key Contributions and Future Directions
inferredcites →https://doi.org/10.48550/arxiv.1401.0534openalex-snapshot
Design and implementation of the Customer Experience Data Mart in the Telecommunication Industry: Application Order-To-Payment end to end process
inferredcites →https://doi.org/10.5465/amr.2006.20208687openalex-snapshot
The Essential Impact of Context on Organizational Behavior
inferredcites →https://doi.org/10.5465/amr.2007.26586822openalex-snapshot
Constructing mystery: Empirical matters in theory development
inferredcites →https://doi.org/10.7591/9781501736520-014openalex-snapshot
8. Customer-Facing Payment Technology in the US Restaurant Industry
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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Consumer responses to interactive restaurant self-service technology (IRSST): The role of gadget-loving propensity
inferred← citeshttps://doi.org/10.1016/j.ijhm.2023.103458openalex-snapshot
Large sample evidence on tipping rates in the restaurant industry: A comprehensive study
inferred← citeshttps://doi.org/10.1016/j.ijhm.2024.103881openalex-snapshot
The effects of over-service on restaurant consumers’ satisfaction and revisit intention
inferred← citeshttps://doi.org/10.1016/j.ijhm.2024.103969openalex-snapshot
How have U.S. restaurant tips changed over time?
inferred← citeshttps://doi.org/10.1016/j.jhtm.2022.07.020openalex-snapshot
Too much service? The conceptualization and measurement for restaurant over-service behavior
inferred← citeshttps://doi.org/10.1016/j.techsoc.2023.102336openalex-snapshot
Technology adoption and jobs: The effects of self-service kiosks in restaurants on labor outcomes
inferred← citeshttps://doi.org/10.1063/5.0204918openalex-snapshot
Big data applications in food supply chains
inferred← citeshttps://doi.org/10.1080/15256480.2021.2015042openalex-snapshot
Food-delivery Workers in the Sharing Economy: Supply-side Human Resource Transformation
inferred← citeshttps://doi.org/10.1080/15378020.2023.2229582openalex-snapshot
Self-Service Technologies (SST) in the U.S. Restaurant industry: An evaluation of consumer perceived value, satisfaction, and continuance intentions
inferred← citeshttps://doi.org/10.1080/15428052.2024.2434598openalex-snapshot
Does Customers’ Intention to Use QR Codes Impact Restaurant Tipping Behaviors?
inferred← citeshttps://doi.org/10.1080/19368623.2021.1867284openalex-snapshot
Effects of social interaction flow on experiential quality, service quality and satisfaction: moderating effects of self-service technologies to reduce employee interruptions
inferred← citeshttps://doi.org/10.1080/22243534.2019.1689701openalex-snapshot
For better or for worse: Shaping the hospitality industry through robotics and artificial intelligence
inferred← citeshttps://doi.org/10.1108/978-1-78756-687-320191001openalex-snapshot
Conceptual Framework of the Use of Robots, Artificial Intelligence and Service Automation in Travel, Tourism, and Hospitality Companies
inferred← citeshttps://doi.org/10.1108/ijchm-06-2018-0532openalex-snapshot
Service-delivery success and failure under the sharing economy
inferred← citeshttps://doi.org/10.1108/ijchm-07-2021-0831openalex-snapshot
Key factors driving customers’ restaurant dining behavior during the COVID-19 pandemic
inferred← citeshttps://doi.org/10.1108/ijchm-12-2021-1531openalex-snapshot
Labor market transformation in the hospitality gig economy in a post pandemic era: impacts of institutional governance
inferred← citeshttps://doi.org/10.1108/jhtt-07-2018-0072openalex-snapshot
Reviewing the progress of information and communication technology in the restaurant industry
inferred← citeshttps://doi.org/10.1108/s2754-586520240000003007openalex-snapshot
A Review of Self-Service Technology Adoption in the Tourism and Hospitality Industry
inferred← citeshttps://doi.org/10.1177/1938965518797080openalex-snapshot
A Look at How Tabletop Technology Influences Table Turn and Service Labor Usage in Table-Service Restaurants
inferred← citeshttps://doi.org/10.1177/19389655211020252openalex-snapshot
Metrics on Restaurant Ordering Behavior
inferred← citeshttps://doi.org/10.1177/21582440211031907openalex-snapshot
Determinants of Behavioral Intention of the Use of Self-Order Kiosks in Fast-Food Restaurants: Focus on the Moderating Effect of Difference Age
inferred← citeshttps://doi.org/10.1287/isre.2024.1425openalex-snapshot
To Adopt or Not: The Paradox of AR Fitting Technology in Retail Channels
inferred← citeshttps://doi.org/10.1287/mnsc.2017.2787openalex-snapshot
Omnichannel Service Operations with Online and Offline Self-Order Technologies
inferred← citeshttps://doi.org/10.1287/mnsc.2019.3430openalex-snapshot
At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance
inferred← citeshttps://doi.org/10.1287/serv.2016.0148openalex-snapshot
Introduction to the Cornell Hospitality Research Summit Special Issue: The New Science of Service Innovation in a Multipartner World
inferred← citeshttps://doi.org/10.1515/tw-2019-0003openalex-snapshot
Ultimate transformation: How will automation technologies disrupt the travel, tourism and hospitality industries?
inferred← citeshttps://doi.org/10.3390/bs13040284openalex-snapshot
Elderly Users’ Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants
inferred← citeshttps://doi.org/10.3390/su17052323openalex-snapshot
The Impact of Sustainable QR Menus on Service Quality and Customer Satisfaction: The Moderating Role of Perceived Risk
inferred← citeshttps://doi.org/10.3390/su182010248openalex-snapshot
Towards Sustainable Retail and Services: Mapping Consumer Emotions and Perceptions of Phygital Tools
inferred← citeshttps://doi.org/10.46254/na07.20220189openalex-snapshot
Development of a Forecasting Tool to Address High Percentage of Breach in Delivery Times in a Local Food Delivery Service
inferred← citeshttps://doi.org/10.55057/ijbtm.2023.5.s1.10openalex-snapshot
Examining Customer Satisfaction on Electronic Tablet Based Menu in Restaurants
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