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An Importance/Performance Analysis of Service Providers' Perception of Quality Service in the Hotel Industry

https://doi.org/10.1300/j150v03n01_02
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1177/002224297704100112openalex-snapshot
Importance-Performance Analysis
inferredcites →https://doi.org/10.1177/002224299205600304openalex-snapshot
Measuring Service Quality: A Reexamination and Extension
inferredcites →https://doi.org/10.1177/004728759103000201openalex-snapshot
Measuring Service Quality in the Travel and Tourism Industry
inferredcites →https://doi.org/10.1177/109634808901300320openalex-snapshot
Formulating and Evaluating Tou Rism Policy Using Importance-Performance Analysis
inferredcites →https://doi.org/10.1177/109634809001400230openalex-snapshot
Lodgserv: A Service Quality Index for the Lodging Industry
inferredcites →https://doi.org/10.2307/1251003openalex-snapshot
Product Performance and Consumer Satisfaction: A New Concept
inferredcites →https://doi.org/10.5465/ame.1994.9503101072openalex-snapshot
Improving service quality in America: Lessons learned

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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