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Internet Banking–An Empirical Investigation of a Trust and Loyalty Model for New Zealand Banks

https://doi.org/10.1300/j179v04n04_07
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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How tolerable is delay?: Consumers’ evaluations of internet web sites after waiting
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Harvard business review
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Strategic supplier selection: Understanding long-term buyer relationships
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True vendor loyalty or simply repeat purchase behavior?
inferredcites →https://doi.org/10.1016/0024-6301(81)90069-8openalex-snapshot
Design and marketing of new products
inferredcites →https://doi.org/10.1016/0169-2070(88)90019-2openalex-snapshot
Harvard Business Review
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2005.10.001openalex-snapshot
International Journal of Information Management
inferredcites →https://doi.org/10.1016/s0268-4012(01)00011-1openalex-snapshot
Online banking: a field study of drivers, development challenges, and expectations
inferredcites →https://doi.org/10.1080/10864415.1997.11518307openalex-snapshot
A Classification of Internet Retail Stores
inferredcites →https://doi.org/10.1080/10864415.2003.11044270openalex-snapshot
The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce
inferredcites →https://doi.org/10.1086/209028openalex-snapshot
Influences on Exchange Processes: Buyers' Preconceptions of a Seller's Trustworthiness and Bargaining Toughness
inferredcites →https://doi.org/10.1108/02652320310457767openalex-snapshot
A model of trust in online relationship banking
inferredcites →https://doi.org/10.1108/02652329810213457openalex-snapshot
Relationship banking and the management of organisational trust
inferredcites →https://doi.org/10.1108/08876040310461273openalex-snapshot
The impact of the relational plan on adoption of electronic banking
inferredcites →https://doi.org/10.1108/13632540410807501openalex-snapshot
Risk, reputation and trust
inferredcites →https://doi.org/10.1109/hicss.2002.994178openalex-snapshot
An evaluation of Internet banking in New Zealand
inferredcites →https://doi.org/10.1111/(issn)1083-6101openalex-snapshot
Journal of Computer-Mediated Communication
inferredcites →https://doi.org/10.1111/j.1083-6101.1999.tb00337.xopenalex-snapshot
Consumer Trust in an Internet Store: A Cross-Cultural Validation
inferredcites →https://doi.org/10.1145/272287.272299openalex-snapshot
Consumer privacy concerns about Internet marketing
inferredcites →https://doi.org/10.1145/299157.299175openalex-snapshot
Building consumer trust online
inferredcites →https://doi.org/10.1177/0092070302250897openalex-snapshot
Consumer Switching Costs: A Typology, Antecedents, and Consequences
inferredcites →https://doi.org/10.1177/009207039502300405openalex-snapshot
Relationship Marketing in Consumer Markets: Antecedents and Consequences
inferredcites →https://doi.org/10.1177/0092070398262002openalex-snapshot
Relational Benefits in Services Industries: The Customer's Perspective
inferredcites →https://doi.org/10.1177/0092070398264005openalex-snapshot
The Role of Economic Value, Social Value, and Perceptions of Fairness in Interorganizational Relationship Retention Decisions
inferredcites →https://doi.org/10.1287/orsc.8.1.23openalex-snapshot
Power and Trust: Critical Factors in the Adoption and Use of Electronic Data Interchange
inferredcites →https://doi.org/10.1509/jmkg.64.3.50.18024openalex-snapshot
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
inferredcites →https://doi.org/10.2307/1251929openalex-snapshot
The Behavioral Consequences of Service Quality
inferredcites →https://doi.org/10.2307/1251946openalex-snapshot
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
inferredcites →https://doi.org/10.2307/1252059openalex-snapshot
Factors Affecting Trust in Market Research Relationships
inferredcites →https://doi.org/10.2307/1252074openalex-snapshot
Customer Switching Behavior in Service Industries: An Exploratory Study
inferredcites →https://doi.org/10.2307/1252161openalex-snapshot
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
inferredcites →https://doi.org/10.2307/1252308openalex-snapshot
The Commitment-Trust Theory of Relationship Marketing
inferredcites →https://doi.org/10.2979/esj.2003.2.2.7openalex-snapshot
Managing User Trust in B2C e-Services
inferredcites →https://doi.org/10.5465/amr.1996.9602161566openalex-snapshot
Integrating Variable Risk Preferences, Trust, and Transaction Cost Economics

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.1008413openalex-extracted
Loathing All the Way to the Bank? How Complaints, Disloyalty and Dissatisfaction are Related in the New Zealand Banking Industry
inferred← citeshttps://doi.org/10.2139/ssrn.2247709openalex-extracted
Forecasting of Customers’ Retention In Terms of Merger and Acquisition Processes of Egyptian Banks Using Panel Data Techniques
inferred← citeshttps://doi.org/10.2139/ssrn.2493709openalex-extracted
The Effect of Service Quality on Customer Retention in the Banking Industry in Ghana: A Case Study of Asokore Rural Bank Limited
inferred← citeshttps://doi.org/10.2139/ssrn.3048229openalex-extracted
Evaluation of Customer Service and Retention; A Comparative Analysis of Telecommunication Service Providers
inferred← citeshttps://doi.org/10.1016/j.dss.2013.06.007openalex-snapshot
Seller heterogeneity in electronic marketplaces: A study of new and experienced sellers in eBay
inferred← citeshttps://doi.org/10.1016/j.elerap.2024.101385openalex-snapshot
How to acquire customer loyalty in online retailing industry? An empirical study from service recovery perspective
inferred← citeshttps://doi.org/10.1016/j.sbspro.2012.09.1124openalex-snapshot
The Effect of Brand Satisfaction, Trust and Brand Commitment on Loyalty and Repurchase Intentions
inferred← citeshttps://doi.org/10.1057/fsm.2011.28openalex-snapshot
Effects of demographic factors on bank customers’ attitudes and intention toward Internet banking adoption in a major developing African country
inferred← citeshttps://doi.org/10.1057/s41264-018-0059-4openalex-snapshot
Online banking services: a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction
inferred← citeshttps://doi.org/10.1080/15332667.2018.1534059openalex-snapshot
Relationship Marketing and Repurchase Intention in Ghana’s Hospitality Industry: An Empirical Examination of Trust and Commitment
inferred← citeshttps://doi.org/10.1080/15475778.2012.676977openalex-snapshot
A Comparative Evaluation of Customer Perception and Satisfaction of M-banking and I-banking
inferred← citeshttps://doi.org/10.1080/23311975.2023.2281050openalex-snapshot
Is perceived value enough to create loyalty for m-wallets? Exploring the role of trust and satisfaction
inferred← citeshttps://doi.org/10.1108/jeim-03-2020-0092openalex-snapshot
An empirical examination of the moderating role of age and gender in consumer mobile banking use: a cross-national, quantitative study
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Tüketicilerin Markaya Duyduğu Güven ve Marka Bağlılığı İlişkisi
inferred← citeshttps://doi.org/10.12691/jbms-6-4-5openalex-snapshot
Identification of Customer Loyalty Determinants in Service Industry
inferred← citeshttps://doi.org/10.12928/telkomnika.v16i6.4059openalex-snapshot
Assessment of Internet Banking Services Continued Use: Role of Socio-Cognitive and Relational View
inferred← citeshttps://doi.org/10.19030/iber.v10i4.4182openalex-snapshot
Perceived Barriers Towards Adoption Of Internet Banking Among Non-Metropolitan Internet Users Of Pakistan
inferred← citeshttps://doi.org/10.20491/isader.2015315711openalex-snapshot
Factors Affecting the Way Financial Consumers in Turkey Regard Internet Banking
inferred← citeshttps://doi.org/10.21076/vizyoner.716084openalex-snapshot
THE RELATIONSHIP BETWEEN CONSUMERS’ TENDENCY TO FORGIVE AND THEIR BRAND LOYALTY: A NEW STRATEGY PROPOSAL
inferred← citeshttps://doi.org/10.25019/mdke/7.3.04openalex-snapshot
Challenges for Banking Services in the Knowledge Economy
inferred← citeshttps://doi.org/10.26740/al-uqud.v5n1openalex-snapshot
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Comparative Analysis of Customer Loyalty in Islamic and Conventional Banks: A Literature Review
inferred← citeshttps://doi.org/10.29228/joh.58005openalex-snapshot
DİJİTAL BANKACILIKTA MÜŞTERİ MEMNUNİYETİ ve SADAKATİ: COVİD-19 DÖNEMİNDE TÜRKİYE’DEN TESPİTLER
inferred← citeshttps://doi.org/10.30587/jre.v3i1.1316openalex-snapshot
PENGARUH PERSEPSI KEMUDAHAAN DAN PERSEPSI MANFAAT TERHADAP NIAT PENGGUNAAN TEKNOLOGI KEUANGAN SEBAGAI ALAT PEMBAYARAN
inferred← citeshttps://doi.org/10.31671/doujournal.1391647openalex-snapshot
MARKA GÜVENİ VE MARKA İMAJININ MÜŞTERİLERİN MEMNUNİYETLERİNE ETKİLERİ PSİKOLOJİK İYİ OLUŞUN DÜZENLEYİCİ GÖREVİ
inferred← citeshttps://doi.org/10.33633/ja.v6i1.7846openalex-snapshot
Hubungan Pengendalian Perilaku Oportunis dengan Kepercayaan dan Komitmen Pemasaran pada Petani Pemasok
inferred← citeshttps://doi.org/10.3390/jcp5040089openalex-snapshot
Between Firewalls and Feelings: Modelling Trust and Commitment in Digital Banking Platforms
inferred← citeshttps://doi.org/10.36948/ijfmr.2023.v05i05.7129openalex-snapshot
Customer Loyalty and Brand Satisfaction: A Study of Customer Centric Practices
inferred← citeshttps://doi.org/10.4018/978-1-5225-0864-9.ch003openalex-snapshot
Internet Banking and Financial Customer Preferences in Turkey
inferred← citeshttps://doi.org/10.4018/jgim.2020100106openalex-snapshot
A Comparative Study of Trust in Mobile Banking
inferred← citeshttps://doi.org/10.4038/sljmuok.v9i3.154openalex-snapshot
Causal Factors of Customer Loyalty in Sri Lankan Banks
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The Influence of E-Banking Service for Customer Satisfaction
inferred← citeshttps://doi.org/10.46609/ijsser.2022.v07i12.003openalex-snapshot
RELATIONSHIP BETWEEN SHARED VALUES WITH TRUST AND COLLABORATIVE COMMUNICATION STRATEGY ON SUPPLIER FARMERS IN WEST AND CENTRAL JAVA
inferred← citeshttps://doi.org/10.53092/duiibfd.984350openalex-snapshot
İŞLETMELERİN TEDARİKÇİLERİYLE OLAN İŞ BİRLİĞİ DÜZEYLERİNİ ETKİLEYEN FAKTÖRLERİN BELİRLENMESİ: TRB2 BÖLGESİNDEKİ İMALAT VE HİZMET İŞLETMELERİ ÜZERİNE BİR UYGULAMA
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Determinants of customer loyalty in the banking sector: The case of Pakistan
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