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How user loyalty and nonconscious inertia influence the continued use of mobile communications platforms
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Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/(sici)1520-6793(199909)16:6<523::aid-mar5>3.0.co;2-bopenalex-snapshot
Are consumers inherently or situationally brand loyal??A set intercorrelation account for conscious brand loyalty and nonconscious inertia
inferredcites →https://doi.org/10.1016/0148-2963(91)90050-8openalex-snapshot
Why we buy what we buy: A theory of consumption values
inferredcites →https://doi.org/10.1016/0749-5978(91)90020-topenalex-snapshot
The theory of planned behavior
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2009.10.001openalex-snapshot
Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2010.05.008openalex-snapshot
The effects of relationship quality and switching barriers on customer loyalty
inferredcites →https://doi.org/10.1016/j.telpol.2011.11.011openalex-snapshot
The diffusion of mobile data services and applications: Exploring the role of habit and its antecedents
inferredcites →https://doi.org/10.1016/j.telpol.2012.04.012openalex-snapshot
How value and trust influence loyalty in wireless telecommunications industry
inferredcites →https://doi.org/10.1016/s0022-4359(01)00041-0openalex-snapshot
Consumer perceived value: The development of a multiple item scale
inferredcites →https://doi.org/10.1016/s0148-2963(00)00168-5openalex-snapshot
Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes
inferredcites →https://doi.org/10.1057/ejis.2014.12openalex-snapshot
Changing information retrieval behaviours: an empirical investigation of users’ cognitive processes in the choice of location-based services
inferredcites →https://doi.org/10.1080/10447318.2011.565717openalex-snapshot
Examining Postadoption Usage of Mobile Services From a Dual Perspective of Enablers and Inhibitors
inferredcites →https://doi.org/10.1108/09604520410528590openalex-snapshot
An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China
inferredcites →https://doi.org/10.1108/09604521311312219openalex-snapshot
Effects of inertia and satisfaction in female online shoppers on repeat‐purchase intention
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/0092070302250897openalex-snapshot
Consumer Switching Costs: A Typology, Antecedents, and Consequences
inferredcites →https://doi.org/10.1177/0092070304263330openalex-snapshot
Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context
inferredcites →https://doi.org/10.1177/0092070306286934openalex-snapshot
Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework
inferredcites →https://doi.org/10.1287/isre.1100.0340openalex-snapshot
Research Note —Online Users' Switching Costs: Their Nature and Formation
inferredcites →https://doi.org/10.1504/ijmc.2015.067963openalex-snapshot
Understanding mobile IM continuance usage from the perspectives of network externality and switching costs
inferredcites →https://doi.org/10.1504/ijmc.2015.069120openalex-snapshot
Consumer adoption of mobile technologies: a literature review
inferredcites →https://doi.org/10.1504/ijmc.2016.073341openalex-snapshot
Exploring factors affecting the adoption of mobile office in business: an integration of TPB with perceived value
inferredcites →https://doi.org/10.2307/25148817openalex-snapshot
How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance1
inferredcites →https://doi.org/10.2307/41410404openalex-snapshot
Shackled to the Status Quo: The Inhibiting Effects of Incumbent System Habit, Switching Costs, and Inertia on New System Acceptance1
inferredcites →https://doi.org/10.5860/choice.47-6963openalex-snapshot
Satisfaction: a behavioral perspective on the consumer
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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Free Trials as an Appetizer for the Premium User Experience – Customer Perceptions and Subsequent Subscription Intentions
inferred← citeshttps://doi.org/10.1007/s12144-023-05499-9openalex-snapshot
A comparative study between the US and China to explore users’ intention to continue using mobile payments based on valence theory
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The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective
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On linking the perceived values of mobile shopping apps, customer well-being, and customer citizenship behavior: Moderating role of customer intimacy
inferred← citeshttps://doi.org/10.1016/j.ssaho.2025.101444openalex-snapshot
Continuance intention to use telecommunication mobile applications in Indonesia based on mobile service quality theory
inferred← citeshttps://doi.org/10.1016/j.techsoc.2018.07.005openalex-snapshot
Mobile shopping loyalty: The salient moderating role of normative and functional compatibility beliefs
inferred← citeshttps://doi.org/10.1016/j.trf.2026.103737openalex-snapshot
A mixed blessing? Explaining the double-edged effects of perceived anthropomorphism on users’ continuance intention to use autonomous taxis
inferred← citeshttps://doi.org/10.1057/s41264-021-00104-1openalex-snapshot
Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2
inferred← citeshttps://doi.org/10.1080/08961530.2021.1951917openalex-snapshot
Understanding Antecedents of Consumer Loyalty toward an Emerging Country’s Telecommunications Companies
inferred← citeshttps://doi.org/10.1080/10447318.2017.1304607openalex-snapshot
Understanding Key Antecedents of User Loyalty toward Mobile Messenger Applications: An Integrative View of Emotions and the Dedication-Constraint Model
inferred← citeshttps://doi.org/10.1080/10447318.2017.1392079openalex-snapshot
Understanding the Role of Conscious and Automatic Mechanisms in Social Networking Services: A Longitudinal Study
inferred← citeshttps://doi.org/10.1080/24721735.2025.2580802openalex-snapshot
Self-determination theory and inertia in mHealth apps: drivers of continuous usage intentions
inferred← citeshttps://doi.org/10.1108/jiabr-01-2024-0025openalex-snapshot
Muslim Gen Z’s intention on Infaq and Sadaqah through online payment: an insight from Indonesia
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Factors affecting the diffusion of mobile social network services in an aging society: value of informative, hedonic and ubiquitous services
inferred← citeshttps://doi.org/10.1108/jstp-08-2019-0184openalex-snapshot
Inertia, group conformity and customer loyalty in healthcare in the information age
inferred← citeshttps://doi.org/10.1108/mbr-11-2023-0184openalex-snapshot
Advantage of foreignness in a digital world: role of long tail users
inferred← citeshttps://doi.org/10.1108/tr-11-2021-0497openalex-snapshot
Travel app shopping on smartphones: understanding the success factors influencing in-app travel purchase intentions
inferred← citeshttps://doi.org/10.1109/icim56520.2022.00021openalex-snapshot
Extending the Continuance Intention to Use Mobile Payment of Thai Boomers under a New Normal Situation Using UTAUT2 with Inertia Perspective
inferred← citeshttps://doi.org/10.1162/pres_a_00448openalex-snapshot
Key Drivers of User Engagement in Game-Based Metaverses: Enjoyment, Escapism, Reward, and Spontaneity
inferred← citeshttps://doi.org/10.1177/21582440231174159openalex-snapshot
Paralysis by Inertia “Like” Habit in Social Networking Services: Tendency to Answer Loyalty Questions in Marketing Surveys
inferred← citeshttps://doi.org/10.1371/journal.pone.0264562openalex-snapshot
The impact of reusable tableware packaging combined with environmental propaganda on consumer behaviour in online retail
inferred← citeshttps://doi.org/10.1590/1982-7849rac2025250008.enopenalex-snapshot
Exploring a Dual-Factor Approach to Mobile Banking Continuance in Indonesia
inferred← citeshttps://doi.org/10.17261/pressacademia.2018.842openalex-snapshot
Online shoppers: effects of inertia and satisfaction on online shopping loyalty
inferred← citeshttps://doi.org/10.30741/wiga.v15i1.1439openalex-snapshot
Digital Economy: Technology Acceptance Model Supports Indonesia's Sustainable Economy (Continuance Intention in Generation Z based on Customer Experience using Shopee)
inferred← citeshttps://doi.org/10.3389/fpsyg.2022.786693openalex-snapshot
Using the Extended Acceptance Model to Understand Continuance Intention of Dockless Bike-Sharing
inferred← citeshttps://doi.org/10.3390/joitmc8030114openalex-snapshot
Continuity of Use of Food Delivery Apps: An Integrated Approach to the Health Belief Model and the Technology Readiness and Acceptance Model
inferred← citeshttps://doi.org/10.3390/su15032778openalex-snapshot
The Antecedents of Customer Satisfaction in the Portuguese Telecommunications Sector
inferred← citeshttps://doi.org/10.4018/978-1-7998-1879-3.ch007openalex-snapshot
Factors That Determine Users' Switching Intention From a Debit/Credit Card to Adopting E-Wallet as a Payment Method
inferred← citeshttps://doi.org/10.47263/jasem.3(1)02openalex-snapshot
THE MEDIATION EFFECT OF INERTIA ON SERVICE DURATION
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