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Evaluations of im/politeness of an intercultural apology

https://doi.org/10.1515/iprg.2011.019
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Outgoing claims: the papers this work cites, builds on, or argues with.

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Chapter 18 How to be impolite: Rating offensive strategies
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The place of intention in the interactional achievement of implicature
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Apologies and Remedial Interchanges
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3. “Lift your game Martina!”: deadpan jocular irony and the ethnopragmatics of Australian English
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Institutional apologies in UK higher education: Getting back into the black before going into the red
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Incoming claims: where this work appears in other papers’ reference lists and arguments.

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챗봇의 서비스 회복을 위한 정중한 사과와 유머러스한 사과의 효과 비교
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