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Managing the Callback Option under Arrival Rate Uncertainty

https://doi.org/10.2139/ssrn.2947368
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Outgoing claims: the papers this work cites, builds on, or argues with.

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APPROXIMATING AND STABILIZING DYNAMIC RATE JACKSON NETWORKS WITH ABANDONMENT
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BIAS OPTIMALITY IN A QUEUE WITH ADMISSION CONTROL
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Optimal Pricing and Admission Control in a Queueing System with Periodically Varying Parameters
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The Bigstep approach to flow management in stochastic processing networks
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Queueing model for call blending in call centers
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Scaling and modeling of call center arrivals
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The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research
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Taylor & Francis Online – The online platform for Taylor & Francis Group content
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Markov Chain Monte Carlo
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Queuing with future information
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Discrete-review policies for scheduling stochastic networks: trajectory tracking and fluid-scale asymptotic optimality
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Bias optimal admission control policies for a multiclass nonstationary queueing system
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Dynamic Optimization with Applications to Dynamic Rate Queues
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A Data-Driven Model of an Appointment-Generated Arrival Process at an Outpatient Clinic
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Dynamic Control of an M/M/1 Service System with Adjustable Arrival and Service Rates
inferredcites →https://doi.org/10.1287/mnsc.2014.2019openalex-extracted
A Logarithmic Safety Staffing Rule for Contact Centers with Call Blending
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Models and Insights for Hospital Inpatient Operations: Time-Dependent ED Boarding Time
inferredcites →https://doi.org/10.1287/mnsc.2014.2148openalex-extracted
On Socially Optimal Queue Length
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The Pointwise Stationary Approximation for Queues with Nonstationary Arrivals
inferredcites →https://doi.org/10.1287/mnsc.42.10.1383openalex-extracted
Server Staffing to Meet Time-Varying Demand
inferredcites →https://doi.org/10.1287/moor.1070.0287openalex-extracted
Asymptotically Optimal Admission Control of a Queue with Impatient Customers
inferredcites →https://doi.org/10.1287/msom.1040.0052openalex-extracted
A Method for Staffing Large Call Centers Based on Stochastic Fluid Models
inferredcites →https://doi.org/10.1287/msom.1080.0244openalex-extracted
Managing Service Systems with an Offline Waiting Option and Customer Abandonment
inferredcites →https://doi.org/10.1287/msom.2014.0490openalex-extracted
Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?
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Using Future Information to Reduce Waiting Times in the Emergency Department via Diversion
inferredcites →https://doi.org/10.1287/msom.5.2.79.16071openalex-extracted
Telephone Call Centers: Tutorial, Review, and Research Prospects
inferredcites →https://doi.org/10.1287/opre.1030.0088openalex-extracted
On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
inferredcites →https://doi.org/10.1287/opre.1040.0123openalex-extracted
Contact Centers with a Call-Back Option and Real-Time Delay Information
inferredcites →https://doi.org/10.1287/opre.1060.0285openalex-extracted
Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method
inferredcites →https://doi.org/10.1287/opre.1060.0308openalex-extracted
Dynamic Control of a Multiclass Queue with Thin Arrival Streams
inferredcites →https://doi.org/10.1287/opre.1080.0532openalex-extracted
Dynamic Control of a Make-to-Order, Parallel-Server System with Cancellations
inferredcites →https://doi.org/10.1287/opre.1090.0796openalex-extracted
Information Relaxations and Duality in Stochastic Dynamic Programs
inferredcites →https://doi.org/10.1287/opre.1120.1104openalex-extracted
Stabilizing Customer Abandonment in Many-Server Queues with Time-Varying Arrivals
inferredcites →https://doi.org/10.1287/opre.2016.1484openalex-extracted
Rate-Based Daily Arrival Process Models with Application to Call Centers
inferredcites →https://doi.org/10.1287/opre.50.1.197.17783openalex-extracted
Analysis, Design, and Control of Queueing Systems
inferredcites →https://doi.org/10.1287/opre.51.2.255.12787openalex-extracted
A Call-Routing Problem with Service-Level Constraints
inferredcites →https://doi.org/10.2307/1911731openalex-extracted
On the Optimality of First Come Last Served Queues
inferredcites →https://doi.org/10.2307/2286953openalex-extracted
Fundamentals of Queueing Theory.
inferredcites →https://doi.org/10.2307/2288173openalex-extracted
Point Processes and Queues: Martingale Dynamics.
inferredcites →https://doi.org/10.2307/2669581openalex-extracted
Markov Chain Monte Carlo: Stochastic Simulation for Bayesian Inference
inferredcites →https://doi.org/10.1111/poms.12332openalex-snapshot
Staffing Call Centers with Uncertain Arrival Rates and Co‐sourcing
inferredcites →https://doi.org/10.1287/opre.1080.0645openalex-snapshot
Revenue Optimization for a Make-to-Order Queue in an Uncertain Market Environment
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