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Social CRM (SCRM)

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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1016/j.indmarman.2004.01.006openalex-extracted

An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon

inferredcites →https://doi.org/10.1057/dddmp.2011.17openalex-extracted

Social CRM: How companies can link into the social web of consumers

inferredcites →https://doi.org/10.1057/jit.2010.1openalex-extracted

SEMO: A Framework for Customer Social Networks Analysis Based on Semantics

inferredcites →https://doi.org/10.1108/08858621011066008openalex-extracted

The impact of CRM 2.0 on customer insight

inferredcites →https://doi.org/10.1504/ijecrm.2011.039797openalex-extracted

Web 2.0 in the CRM domain: defining social CRM

inferredcites →https://doi.org/10.5897/ajmm.9000081openalex-extracted

Towards a successful customer relationship management: A conceptual framework

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