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Do Customer Satisfaction Scores Link to Business Revenue Over Time?

https://doi.org/10.2139/ssrn.3657826
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Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1007/bf02723476openalex-extracted
Measuring Customer Satisfaction: Fact and Artifact
inferredcites →https://doi.org/10.1007/s11747-007-0037-1openalex-extracted
The chain from customer satisfaction via word-of-mouth referrals to new customer acquisition
inferredcites →https://doi.org/10.1016/0007-6813(88)90006-7openalex-extracted
The rediscovery of the marketing concept
inferredcites →https://doi.org/10.1016/j.ijhm.2013.05.008openalex-extracted
Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI)
inferredcites →https://doi.org/10.1016/j.tre.2011.12.006openalex-extracted
Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects
inferredcites →https://doi.org/10.1016/s0148-2963(98)00042-3openalex-extracted
A Longitudinal Analysis of Satisfaction and Profitability
inferredcites →https://doi.org/10.1037/0033-2909.132.2.249openalex-extracted
Does changing behavioral intentions engender behavior change? A meta-analysis of the experimental evidence.
inferredcites →https://doi.org/10.1108/09564239610129931openalex-extracted
The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
inferredcites →https://doi.org/10.1111/j.2044-8309.1998.tb01160.xopenalex-extracted
Habit versus planned behaviour: A field experiment
inferredcites →https://doi.org/10.1177/002224299405800304openalex-extracted
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
inferredcites →https://doi.org/10.1287/mksc.12.2.125openalex-extracted
The Antecedents and Consequences of Customer Satisfaction for Firms
inferredcites →https://doi.org/10.1287/mksc.14.3.g203openalex-extracted
The Quality of Economic Output: Empirical Generalizations About Its Distribution and Relationship to Market Share
inferredcites →https://doi.org/10.1287/mksc.17.1.45openalex-extracted
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction
inferredcites →https://doi.org/10.1362/026725706776861226openalex-extracted
Are Loyal Customers Profitable? Customer Satisfaction, Customer (Action) Loyalty and Customer Profitability at the Individual Level
inferredcites →https://doi.org/10.1509/jmkg.2006.70.1.3openalex-extracted
Customer Satisfaction and Stock Prices: High Returns, Low Risk
inferredcites →https://doi.org/10.1509/jmkg.71.3.039openalex-extracted
A Longitudinal Examination of Net Promoter and Firm Revenue Growth
inferredcites →https://doi.org/10.1509/jmkg.71.3.39openalex-extracted
A Longitudinal Examination of Net Promoter and Firm Revenue Growth
inferredcites →https://doi.org/10.2307/1252310openalex-extracted
Customer Satisfaction, Market Share, and Profitability: Findings From Sweden
inferredcites →https://doi.org/10.2307/2348296openalex-extracted
Repeat-Buying: Facts, Theory and Applications.
inferredcites →https://doi.org/10.2307/2983137openalex-extracted
Repeat-Buying: Facts, Theory and Applications.
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