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The Effects of Information Granularity on Abandonment and Congestion in Non-Stationary Priority Queues
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Comparisons of ticket and standard queues
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An Equilibrium Analysis of a Discrete-Time Markovian Queue with Endogenous Abandonments
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Sharing Delay Information in Service Systems: A Literature Survey
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Comparison theorems for differential equations
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Queueing models for full-flexible multi-class call centers with real-time anticipated delays
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Homogeneous Customers Renege from Invisible Queues at Random Times under Deteriorating Waiting Conditions
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Strong approximations for Markovian service networks
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Ordinary Differential Equations
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THE IMPACT OF QUEUE LENGTH ROUNDING AND DELAYED APP INFORMATION ON DISNEY WORLD QUEUES
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Chattering and Congestion Collapse in an Overload Switching Control
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Sampling the Functional Kolmogorov Forward Equations for Nonstationary Queueing Networks
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Analysis and Comparison of Queues with Different Levels of Delay Information
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Measuring the Effect of Queues on Customer Purchases
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Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department
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How Do Delay Announcements Shape Customer Behavior? An Empirical Study
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Does the Past Predict the Future? The Case of Delay Announcements in Service Systems
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Last-Place Aversion in Queues
inferredcites →https://doi.org/10.1287/mnsc.2020.3722openalex-extracted
A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement
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The Reference Effect of Delay Announcements: A Field Experiment
inferredcites →https://doi.org/10.1287/mnsc.2021.4110openalex-extracted
SRPT Scheduling Discipline in Many-Server Queues with Impatient Customers
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Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform
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Improving Service by Informing Customers About Anticipated Delays
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Reneging from Processor Sharing Systems and Random Queues
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Call Centers with Delay Information: Models and Insights
inferredcites →https://doi.org/10.1287/msom.2018.0728openalex-extracted
To Wait or Not to Wait: The Theory and Practice of Ticket Queues
inferredcites →https://doi.org/10.1287/msom.2020.0909openalex-extracted
On Queue-Length Information when Customers Travel to a Queue
inferredcites →https://doi.org/10.1287/opre.1050.0227openalex-extracted
Fluid Models for Multiserver Queues with Abandonments
inferredcites →https://doi.org/10.1287/opre.1080.0533openalex-extracted
The Impact of Delay Announcements in Many-Server Queues with Abandonment
inferredcites →https://doi.org/10.1287/opre.1110.0940openalex-extracted
OR FORUM—Little's Law as Viewed on Its 50th Anniversary
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A Network of Time-Varying Many-Server Fluid Queues with Customer Abandonment
inferredcites →https://doi.org/10.1287/opre.1110.0972openalex-extracted
The Impact of Delaying the Delay Announcements
inferredcites →https://doi.org/10.1287/opre.1110.0976openalex-extracted
“We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk
inferredcites →https://doi.org/10.1287/opre.2015.1346openalex-extracted
Service Systems with Slowdowns: Potential Failures and Proposed Solutions
inferredcites →https://doi.org/10.1287/opre.2016.1542openalex-extracted
Impact of Delay Announcements in Call Centers: An Empirical Approach
inferredcites →https://doi.org/10.1287/opre.2017.1638openalex-extracted
An Equilibrium Analysis of a Multiclass Queue with Endogenous Abandonments in Heavy Traffic
inferredcites →https://doi.org/10.1287/opre.2019.1845openalex-extracted
Queueing Models for Patient-Flow Dynamics in Inpatient Wards
inferredcites →https://doi.org/10.1287/opre.2021.2154openalex-extracted
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inferredcites →https://doi.org/10.1287/opre.5.5.644openalex-extracted
Queuing with Impatient Customers and Indifferent Clerks
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How Observed Queue Length and Service Times Drive Queue Behavior in the Lab
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A Patient-Centered Information System (myED) for Emergency Care Journeys: Design, Development, and Initial Adoption
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Rational Abandonment from Observable Priority Queues: Equilibrium Strategy, Performance, and Pricing Implications
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