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Principles of Responsible Digital Implementation: Developing Operational Resilience to Reduce Resistance to Digital Innovations

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Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1007/s11747-022-00906-2openalex-extracted

The future of digital technologies in marketing: A conceptual framework and an overview

inferredcites →https://doi.org/10.1016/j.orgdyn.2019.04.005openalex-extracted

Organizational Ambidexterity: Cost-Effective Service Excellence, Service Robots, and Artificial Intelligence

inferredcites →https://doi.org/10.1108/josm-11-2020-0406openalex-extracted

“My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots

inferredcites →https://doi.org/10.1177/1094670520933354openalex-extracted

Replaced by a Robot: Service Implications in the Age of the Machine

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