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Revitalizing Educational Institutions Through Customer Focus

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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1007/978-3-030-70720-0openalex-extracted

Focus

inferredcites →https://doi.org/10.1016/j.chieco.2016.10.007openalex-extracted

The impact of education on income inequality between ethnic minorities and Han in China

inferredcites →https://doi.org/10.1016/j.jpubeco.2003.10.005openalex-extracted

Does education improve citizenship? Evidence from the United States and the United Kingdom

inferredcites →https://doi.org/10.1016/s0024-6301(01)00091-7openalex-extracted

Driving Customer Equity, How Customer Lifetime Value is Reshaping Corporate Strategy

inferredcites →https://doi.org/10.1037/0021-9010.88.4.741openalex-extracted

Task versus relationship conflict, team performance, and team member satisfaction: A meta-analysis.

inferredcites →https://doi.org/10.1080/14783363.2013.807677openalex-extracted

A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions

inferredcites →https://doi.org/10.1086/209354openalex-extracted

Introspection in Consumer Research: Implementation and Implications

inferredcites →https://doi.org/10.1093/jcr/ucz009openalex-extracted

A Framework for Understanding Consumer Choices for Others

inferredcites →https://doi.org/10.1111/j.1467-789x.2010.00793.xopenalex-extracted

Prevalence of obesity in Switzerland 1992–2007: the impact of education, income and occupational class

inferredcites →https://doi.org/10.1177/002224296903300103openalex-extracted

Broadening the Concept of Marketing

inferredcites →https://doi.org/10.1177/002224299205600203openalex-extracted

Do Norms Matter in Marketing Relationships?

inferredcites →https://doi.org/10.1177/002224299505900205openalex-extracted

Return on Quality (ROQ): Making Service Quality Financially Accountable

inferredcites →https://doi.org/10.1177/002224299806200104openalex-extracted

The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions

inferredcites →https://doi.org/10.1177/002224299906300206openalex-extracted

Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach

inferredcites →https://doi.org/10.1177/00222437211004252openalex-extracted

Political Identity and Preference for Supplemental Educational Programs

inferredcites →https://doi.org/10.1177/00222437211013781openalex-extracted

Improving Business-to-Business Customer Satisfaction Programs: Assessment of Asymmetry, Heterogeneity, and Financial Impact

inferredcites →https://doi.org/10.1177/00222437211068091openalex-extracted

Education and Marketing: Decision Making, Spending, and Consumption

inferredcites →https://doi.org/10.1177/109467050032001openalex-extracted

Strengthening the Satisfaction-Profit Chain

inferredcites →https://doi.org/10.1177/109467059800100103openalex-extracted

Employee Satisfaction, Customer Loyalty, and Financial Performance

inferredcites →https://doi.org/10.1287/mksc.12.2.125openalex-extracted

The Antecedents and Consequences of Customer Satisfaction for Firms

inferredcites →https://doi.org/10.1287/mksc.21.3.294.140openalex-extracted

Assessing the Service-Profit Chain

inferredcites →https://doi.org/10.1348/096317904x22926openalex-extracted

Test of a service profit chain model in the retail banking sector

inferredcites →https://doi.org/10.1509/jm.15.0395openalex-extracted

The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework

inferredcites →https://doi.org/10.1509/jmkr.38.1.131.18832openalex-extracted

Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics

inferredcites →https://doi.org/10.1509/jmkr.38.3.281.18863openalex-extracted

Managing Customer-Initiated Contacts with Manufacturers: The Impact on Share of Category Requirements and Word-of-Mouth Behavior

inferredcites →https://doi.org/10.2139/ssrn.2015329openalex-extracted

Market-Based Management

inferredcites →https://doi.org/10.2139/ssrn.4145954openalex-extracted

Return On Strategy-Customer Alignment

inferredcites →https://doi.org/10.2307/1251801openalex-extracted

inferredcites →https://doi.org/10.2307/1879570openalex-extracted

Education and Income

inferredcites →https://doi.org/10.3386/w20764openalex-extracted

The Impact of Education on Health and Health Behavior in a Middle-Income, Low-Education Country

inferredcites →https://doi.org/10.4135/9781452229102.n8openalex-extracted

Linking Customer Satisfaction to Service Operations and Outcomes

inferredcites →https://doi.org/10.4337/9780857938855.00017openalex-extracted

The satisfaction profit chain

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