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A Multi-Channel Queue Model to Optimize Service Level and Staff Availability in Bank Industry

https://doi.org/10.2139/ssrn.4769463
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Outgoing claims: the papers this work cites, builds on, or argues with.

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Personnel scheduling: A literature review
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Employee satisfaction with schedule flexibility: Psychological antecedents and consequences within the workplace
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Employee scheduling in service industries with flexible employee availability and demand
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Staffing and scheduling flexible call centers by two-stage robust optimization
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Employee scheduling with short demand perturbations and extensible shifts
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Staffing call centers under arrival-rate uncertainty with Bayesian updates
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A fast and elitist multiobjective genetic algorithm: NSGA-II
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A Machine Learning Approach to Waiting Time Prediction in Queueing Scenarios
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An Approach for Queue Management Systems of Non Critical Services
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Staff scheduling in call center considering global service quality
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Can Machines Solve General Queueing Problems?
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A Systematic Literature Review for Personnel Scheduling Problems
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A Guaranteed-Accuracy Round-off Algorithm for Cyclic Scheduling and Set Covering
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Integrated employee scheduling with known employee demand, including breaks, overtime, and employee preferences
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Predicting Patient Waiting Time in the Queue System Using Deep Learning Algorithms in the Emergency Room
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Collective impact of scrap, random breakdown, overtime and discontinuous issuing on batch production planning in a supply-chain environment
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Multi-item fabrication-shipment decision model featuring multi-delivery, postponement, quality assurance, and overtime
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