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Social Media Management Platforms for Improving Customer Experience: A Review

https://doi.org/10.2139/ssrn.4803586
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Outgoing claims: the papers this work cites, builds on, or argues with.

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Examining embedded apparatuses of AI in Facebook and TikTok
inferredcites →https://doi.org/10.1007/s11628-019-00408-2openalex-extracted
“Untact”: a new customer service strategy in the digital age
inferredcites →https://doi.org/10.1007/s11747-020-00731-5openalex-extracted
Customer engagement in social media: a framework and meta-analysis
inferredcites →https://doi.org/10.1016/j.iedeen.2019.07.001openalex-extracted
From institutional websites to social media and mobile applications: A usability perspective
inferredcites →https://doi.org/10.1016/j.indmarman.2019.06.012openalex-extracted
Co-creating social media agility to build strong customer-firm relationships
inferredcites →https://doi.org/10.1016/j.ipm.2020.102218openalex-extracted
Beyond negative and positive: Exploring the effects of emotions in social media during the stock market crash
inferredcites →https://doi.org/10.1016/j.jretconser.2020.102127openalex-extracted
An exploratory investigation of factors affecting and best predicting the renewed adoption of mobile wallets
inferredcites →https://doi.org/10.1016/j.techfore.2022.122112openalex-extracted
How Elon Musk's Twitter activity moves cryptocurrency markets
inferredcites →https://doi.org/10.1080/0267257x.2018.1450282openalex-extracted
A netnographic sensibility: developing the netnographic/social listening boundaries
inferredcites →https://doi.org/10.1080/23311975.2020.1870797openalex-extracted
Social media marketing gains importance after Covid-19
inferredcites →https://doi.org/10.1108/ijopm-04-2019-0315openalex-extracted
Social media–based customer service and firm reputation
inferredcites →https://doi.org/10.1109/comst.2022.3221119openalex-extracted
A Full Dive Into Realizing the Edge-Enabled Metaverse: Visions, Enabling Technologies, and Challenges
inferredcites →https://doi.org/10.1109/iccmc.2019.8819734openalex-extracted
Classification of Abusive Comments in Social Media using Deep Learning
inferredcites →https://doi.org/10.1109/icitisee48480.2019.9003991openalex-extracted
Using Big Data and AI to Examine Product Engagement in Social Media Influencer Posts
inferredcites →https://doi.org/10.1145/3503161.3548769openalex-extracted
Personality-Driven Social Multimedia Content Recommendation
inferredcites →https://doi.org/10.1561/1100000095openalex-extracted
All One Needs to Know about Metaverse: A Complete Survey on Technological Singularity, Virtual Ecosystem, and Research Agenda
inferredcites →https://doi.org/10.2139/ssrn.3778844openalex-extracted
How Elon Musk's Twitter Activity Moves Cryptocurrency Markets
inferredcites →https://doi.org/10.25142/aak.2019.018openalex-extracted
IMPACT OF INFLUENCER MARKETING ON CONSUMER BEHAVIOR
inferredcites →https://doi.org/10.31580/jmis.v3i1.1193openalex-extracted
E-commerce Optimization with the Implementation of Social Media and SEO Techniques to Boost Sales in Retail Business
inferredcites →https://doi.org/10.32479/irmm.8060openalex-extracted
THE ROLE OF SOCIAL MEDIA ENGAGEMENT IN INFLUENCING CUSTOMER LOYALTY IN SAUDI BANKING INDUSTRY
inferredcites →https://doi.org/10.3390/app12125793openalex-extracted
Containerized Microservices Orchestration and Provisioning in Cloud Computing: A Conceptual Framework and Future Perspectives
inferredcites →https://doi.org/10.3390/su13010189openalex-extracted
Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience
inferredcites →https://doi.org/10.37978/tijfs.v4i2.144openalex-extracted
Role of Social Media in COVID-19 Pandemic
inferredcites →https://doi.org/10.4018/ijebr.2018040101openalex-extracted
Social Network Banking
inferredcites →https://doi.org/10.47577/technium.v4i10.7774openalex-extracted
Metaverse and Banking Industry – 2023 The Year of Metaverse Adoption
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