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Identifying Customer Priorities for Shipping Logistics Business Expansion: Evidence from Container Liner Enterprises Using the Kano Model

https://doi.org/10.2139/ssrn.5534922
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Outgoing claims: the papers this work cites, builds on, or argues with.

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Logistics customer service and customer satisfaction: Importance‐based segments for motor carriers
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QFD and Fuzzy Kano model based approach for classification of aesthetic attributes of SUV car profile
inferredcites →https://doi.org/10.1007/s10845-019-01467-yopenalex-snapshot
Integrating customer requirements into customized product configuration design based on Kano’s model
inferredcites →https://doi.org/10.1007/s12176-020-0134-2openalex-snapshot
Gemeinsam mit Lieferanten und Kunden Liquidität sichern
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Service characteristics and customer satisfaction in the container liner shipping industry
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Port logistics service quality and customer satisfaction: Empirical evidence from Vietnam
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ICT in multimodal transport and technological trends: Unleashing potential for the future
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Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?
inferredcites →https://doi.org/10.1016/j.sbspro.2011.09.058openalex-snapshot
Kano model application in new product development and customer satisfaction (adaptation of traditional art of tile making to jewelries)
inferredcites →https://doi.org/10.1016/j.tranpol.2018.09.001openalex-snapshot
Innovative solutions for enhancing customer value in liner shipping
inferredcites →https://doi.org/10.1016/j.trd.2019.06.011openalex-snapshot
Evaluating value creating factors in greening the transportation of Global Maritime Supply Chains (GMSCs) of containerized freight
inferredcites →https://doi.org/10.1057/mel.2014.39openalex-snapshot
Analysis of the potential contribution of value-adding services (VAS) to the competitive logistics strategy of ports
inferredcites →https://doi.org/10.1057/s41278-018-00116-0openalex-snapshot
Gigantism in container shipping, ports and global logistics: a time-lapse into the future
inferredcites →https://doi.org/10.1057/s41278-019-00117-7openalex-snapshot
A two-dimensional approach to assessing the impact of port selection factors on port competitiveness using the Kano model
inferredcites →https://doi.org/10.1080/03088830500083521openalex-snapshot
Maritime liner shipping and the stevedoring industry: market structure and competition strategies
inferredcites →https://doi.org/10.1080/03088839.2011.625988openalex-snapshot
Scenario analysis for supply chain integration in container shipping
inferredcites →https://doi.org/10.1080/03088839.2017.1327726openalex-snapshot
A Delphi analysis on green performance evaluation indices for ports in China
inferredcites →https://doi.org/10.1108/tqm-10-2023-0315openalex-snapshot
Measuring automobile service quality with the European customer satisfaction index model (ECSI): the moderating effect of trust
inferredcites →https://doi.org/10.1287/mksc.12.2.125openalex-snapshot
The Antecedents and Consequences of Customer Satisfaction for Firms
inferredcites →https://doi.org/10.1299/jamdsm.2024jamdsm0010openalex-snapshot
A study on kansei attraction of products’ online reviews by using text mining and kano model
inferredcites →https://doi.org/10.1371/journal.pone.0264423openalex-snapshot
Service quality assessment and enhancement using Kano model
inferredcites →https://doi.org/10.1504/ijipt.2019.098486openalex-snapshot
Analysis of factors affecting customer satisfaction in e-commerce applications using Condorcet - AHP method
inferredcites →https://doi.org/10.1504/ijstl.2015.067852openalex-snapshot
Service quality assessment in liner shipping industry: an empirical study on Asian shipping case
inferredcites →https://doi.org/10.1504/ijstl.2020.10030191openalex-snapshot
Key antecedents to achieving flexibility in maritime logistics industry: empirical evidence from China
inferredcites →https://doi.org/10.2112/jcr-si107-042.1openalex-snapshot
Linkage between High-End Logistics Platform and Marine Economy: An Exploratory Study
inferredcites →https://doi.org/10.2307/1251898openalex-snapshot
The American Customer Satisfaction Index: Nature, Purpose, and Findings
inferredcites →https://doi.org/10.46783/smart-scm/2024-26-9openalex-snapshot
Digitization of logistics and supply chain management
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