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From Threat to Opportunity: How Offline Stores Compete Amid Online-to-Offline Disruption
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Outgoing claims: the papers this work cites, builds on, or argues with.
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Do Online Reviews Affect Product Sales? The Role of Reviewer Characteristics and Temporal Effects
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Effects of offline ad content on online brand search: insights from super bowl advertising
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Customer experience: fundamental premises and implications for research
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Consumer values among restaurant customers
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Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type
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The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience
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Cognitive, demographic, and situational determinants of service customer preference for personnel-in-contact over self-service technology
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Estimating aggregate consumer preferences from online product reviews
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The Impact of Digital Transformation on the Retailing Value Chain
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Do offline and online go hand in hand? Cross-channel and synergy effects of direct mailing and display advertising
inferredcites →https://doi.org/10.1016/j.intmar.2017.06.001openalex-snapshot
Consumer Connectivity in a Complex, Technology-Enabled, and Mobile-Oriented World with Smart Products
inferredcites →https://doi.org/10.1016/j.intmar.2019.03.001openalex-snapshot
The Impact of Adding Online-to-Offline Service Platform Channels on Firms’ Offline and Total Sales and Profits
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Toward a new era of cooperation: How industrial digital platforms transform business models in Industry 4.0
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When the servicescape becomes intelligent: Conceptualization, assessment, and implications for hospitableness
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How the COVID-19 Pandemic May Change the World of Retailing
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Online and offline retailing: What we know and directions for future research
inferredcites →https://doi.org/10.1016/s0167-8116(98)00008-1openalex-snapshot
Effects of waiting on the satisfaction with the service: Beyond objective time measures
inferredcites →https://doi.org/10.1073/pnas.1510489113openalex-snapshot
Recursive partitioning for heterogeneous causal effects
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Estimation and Inference of Heterogeneous Treatment Effects using Random Forests
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Machine learning estimation of heterogeneous causal effects: Empirical Monte Carlo evidence
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Re-examining the Experiential Advantage in Consumption: A Meta-Analysis and Review
inferredcites →https://doi.org/10.1093/pan/mpl013openalex-snapshot
Matching as Nonparametric Preprocessing for Reducing Model Dependence in Parametric Causal Inference
inferredcites →https://doi.org/10.1093/pan/mpr013openalex-snapshot
Causal Inference without Balance Checking: Coarsened Exact Matching
inferredcites →https://doi.org/10.1108/03090560810852995openalex-snapshot
Servicescape and loyalty intentions: an empirical investigation
inferredcites →https://doi.org/10.1108/09564231111155088openalex-snapshot
An expanded servicescape perspective
inferredcites →https://doi.org/10.1108/jsm-03-2016-0115openalex-snapshot
All that is solid melts into air: the servicescape in digital service space
inferredcites →https://doi.org/10.1109/hicss.2001.927209openalex-snapshot
Wireless commerce: marketing issues and possibilities
inferredcites →https://doi.org/10.1111/j.1468-0297.2009.02310.xopenalex-snapshot
E‐Commerce and the Market Structure of Retail Industries
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Platform Pricing at Sports Card Conventions
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Improving Cancer Outreach Effectiveness Through Targeting and Economic Assessments: Insights from a Randomized Field Experiment
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Customer Satisfaction and Its Impact on the Future Costs of Selling
inferredcites →https://doi.org/10.1177/00222429211012106openalex-snapshot
How Physical Stores Enhance Customer Value: The Importance of Product Inspection Depth
inferredcites →https://doi.org/10.1177/0022243719866690openalex-snapshot
Large-Scale Cross-Category Analysis of Consumer Review Content on Sales Conversion Leveraging Deep Learning
inferredcites →https://doi.org/10.1177/0022243720972106openalex-snapshot
The Effect of Information Disclosure on Industry Payments to Physicians
inferredcites →https://doi.org/10.1177/002224378802500401openalex-snapshot
The Price Elasticity of Selective Demand: A Meta-Analysis of Econometric Models of Sales
inferredcites →https://doi.org/10.1177/004728758102000201openalex-snapshot
Deregulation and the Future of the U.S. Travel Agent Industry
inferredcites →https://doi.org/10.1177/0092070396244005openalex-snapshot
The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions
inferredcites →https://doi.org/10.1257/aer.p20171000openalex-snapshot
Using Causal Forests to Predict Treatment Heterogeneity: An Application to Summer Jobs
inferredcites →https://doi.org/10.1287/mksc.16.4.295openalex-snapshot
The Impact of Waiting Time Guarantees on Customers' Waiting Experiences
inferredcites →https://doi.org/10.1287/mksc.17.3.181openalex-snapshot
Mail versus Mall: A Strategic Analysis of Competition between Direct Marketers and Conventional Retailers
inferredcites →https://doi.org/10.1287/mksc.2018.1100openalex-snapshot
An Empirical Study of National vs. Local Pricing by Chain Stores Under Competition
inferredcites →https://doi.org/10.1287/mksc.2020.1282openalex-snapshot
Digitization and Flexibility: Evidence from the South Korean Movie Market
inferredcites →https://doi.org/10.1287/mksc.2022.0292openalex-snapshot
Browsing the Aisles or Browsing the App? How Online Grocery Shopping is Changing What We Buy
inferredcites →https://doi.org/10.1287/mnsc.1040.0338openalex-snapshot
Competing Across Technology-Differentiated Channels: The Impact of Network Externalities and Switching Costs
inferredcites →https://doi.org/10.1287/mnsc.1080.0932openalex-snapshot
Competition Between Local and Electronic Markets: How the Benefit of Buying Online Depends on Where You Live
inferredcites →https://doi.org/10.1287/mnsc.1110.1370openalex-snapshot
Deriving the Pricing Power of Product Features by Mining Consumer Reviews
inferredcites →https://doi.org/10.1287/mnsc.2013.1785openalex-snapshot
Responses to Entry in Multi-Sided Markets: The Impact of Craigslist on Local Newspapers
inferredcites →https://doi.org/10.1287/mnsc.49.11.1580.20580openalex-snapshot
Consumer Surplus in the Digital Economy: Estimating the Value of Increased Product Variety at Online Booksellers
inferredcites →https://doi.org/10.1509/jm.09.0081openalex-snapshot
Adding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time
inferredcites →https://doi.org/10.1509/jm.11.0297openalex-snapshot
Are Multichannel Customers Really more Valuable? The Moderating Role of Product Category Characteristics
inferredcites →https://doi.org/10.1509/jm.13.0056openalex-snapshot
Touch Versus Tech: When Technology Functions as a Barrier or a Benefit to Service Encounters
inferredcites →https://doi.org/10.1509/jmkg.66.3.1.18505openalex-snapshot
Understanding Service Convenience
inferredcites →https://doi.org/10.1509/jmkg.71.3.1openalex-snapshot
Rethinking Customer Solutions: From Product Bundles to Relational Processes
inferredcites →https://doi.org/10.1509/jmkg.73.6.184openalex-snapshot
Customer Satisfaction and Stock Returns Risk
inferredcites →https://doi.org/10.1509/jmkg.75.5.88openalex-snapshot
The Impact of Brand Quality on Shareholder Wealth
inferredcites →https://doi.org/10.1509/jmr.14.0518openalex-snapshot
Can Offline Stores Drive Online Sales?
inferredcites →https://doi.org/10.2307/1252042openalex-snapshot
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
inferredcites →https://doi.org/10.25300/misq/2013/37:2.3openalex-snapshot
Digital Business Strategy: Toward a Next Generation of Insights
inferredcites →https://doi.org/10.25300/misq/2014/38.2.10openalex-snapshot
Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews1
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