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The Role of Service Robots in Frontline Tourism

https://doi.org/10.2139/ssrn.5864748
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Outgoing claims: the papers this work cites, builds on, or argues with.

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Impact of personality on technology adoption: An empirical model
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Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model
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Use of metaverse in socializing: Application of the big five personality traits framework
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Humanlike service robots: A systematic literature review and research agenda
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On the Evaluation of Structural Equation Models
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Avoiding the uncanny valley: robot appearance, personality and consistency of behavior in an attention-seeking home scenario for a robot companion
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Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage
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Conversational robo advisors as surrogates of trust: onboarding experience, firm perception, and consumer financial decision making
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Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience
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Acceptance of Healthcare Robots for the Older Population: Review and Future Directions
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Frontline robots in tourism and hospitality: service enhancement or cost reduction?
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Do travelers trust intelligent service robots?
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Smartphones as Social Actors? Social dispositional factors in assessing anthropomorphism
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What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
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Critical factors for adopting PACS in Taiwan: Views of radiology department directors
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Enhancing user experience with conversational agent for movie recommendation: Effects of self-disclosure and reciprocity
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Developing and validating a service robot integration willingness scale
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Riding on uncertainty: Leveraging human agents and service robots during service delivery
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Customer value anticipation, product innovativeness, and customer lifetime value: The moderating role of advertising strategy
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How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy
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Chatbot e-service and customer satisfaction regarding luxury brands
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The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
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One size does not fit all: Young retail investors’ initial trust in financial robo-advisors
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Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies
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Customer involvement and perceptions: The moderating role of customer co-production
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Postural synergy based design of exoskeleton robot replicating human arm reaching movements
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Large sample size, significance level, and the effect size: Solutions to perils of using big data for academic research
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Los Cinco Grandes across cultures and ethnic groups: Multitrait-multimethod analyses of the Big Five in Spanish and English.
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Investigating the customer trust in artificial intelligence: The role of anthropomorphism, empathy response, and interaction
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Service robot implementation: a theoretical framework and research agenda
inferredcites →https://doi.org/10.1080/02642069.2023.2243592openalex-snapshot
Systematic literature review and future research directions for service robots in hospitality and tourism industries
inferredcites →https://doi.org/10.1080/10941665.2020.1726421openalex-snapshot
Impact of robot hotel service on consumers’ purchase intention: a control experiment
inferredcites →https://doi.org/10.1080/10941665.2022.2046119openalex-snapshot
Service design for the destination tourism service ecosystem: a review and extension
inferredcites →https://doi.org/10.1080/10941665.2022.2131447openalex-snapshot
How to form rapport with information providers in the airport industry: service robots versus human staff
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Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation
inferredcites →https://doi.org/10.1080/19368623.2023.2202168openalex-snapshot
Acceptance of service robots: a meta-analysis in the hospitality and tourism industry
inferredcites →https://doi.org/10.1086/518544openalex-snapshot
Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products
inferredcites →https://doi.org/10.1108/eb004592openalex-snapshot
The Aircraft Cleaning Robot “SKYWASH”
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Roles of perceived value and individual differences in the acceptance of mobile coupon applications
inferredcites →https://doi.org/10.1108/josm-04-2018-0119openalex-snapshot
Brave new world: service robots in the frontline
inferredcites →https://doi.org/10.1108/josm-08-2015-0233openalex-snapshot
Why did they do it? How customers’ self-service technology introduction attributions affect the customer-provider relationship
inferredcites →https://doi.org/10.1108/josm-10-2020-0378openalex-snapshot
Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness
inferredcites →https://doi.org/10.1108/sjme-03-2020-0041openalex-snapshot
Retailing technology: do consumers care?
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Concerning the Application of Phenomenology to Caring Research
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Product Design Innovation and Customer Value: Cross‐Cultural Research in the U nited S tates and K orea
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/0092070300281013openalex-snapshot
Technology Infusion in Service Encounters
inferredcites →https://doi.org/10.1177/0894318404272112openalex-snapshot
The Phenomenological Movement and Research in the Human Sciences
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Marker Variable Choice, Reporting, and Interpretation in the Detection of Common Method Variance
inferredcites →https://doi.org/10.1177/109467050024001openalex-snapshot
Technology Readiness Index (Tri)
inferredcites →https://doi.org/10.1177/1094670514539730openalex-snapshot
An Updated and Streamlined Technology Readiness Index
inferredcites →https://doi.org/10.1177/1094670517752459openalex-snapshot
Artificial Intelligence in Service
inferredcites →https://doi.org/10.1177/10946705221103531openalex-snapshot
Conscious Empathic AI in Service
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Toward a Conceptualization of Mixed Methods Phenomenological Research
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Concerning Variations in the Application of the Phenomenological Method.
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Conceptual framework and research method for personality traits and sales force automation usage
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