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The Development of Responsive Practices in L2 English for Small Talk in Service Encounters

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The Language of Service Encounters
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Brief service encounters
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“How was your day?”
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Mobilizing Response
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‘How was your weekend?’: developing the interactional competence in managing routine inquiries
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Elaborations on L2 interactional competence: the development of L2 grammar-for-interaction
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Grammar and Social Organization: Yes/No Interrogatives and the Structure of Responding
inferredcites →https://doi.org/10.1177/0021943610377307openalex-snapshot
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Emotional Labour in Action: Navigating Multiple Involvements in the Beauty Salon
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Customer-Employee Rapport in Service Relationships
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Prompting Action: The Stand-Alone "So" in Ordinary Conversation
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Conversation Analysis and Second Language Pedagogy
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