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Normalizing AI-Assisted Review Exaggeration: A Mixed-Methods Study of Moral Disengagement

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inferredcites →https://doi.org/10.1002/9780470672532.wbepp165openalex-snapshot
Moral Disengagement
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The Impact of CFOs’ Incentives and Earnings Management Ethics on their Financial Reporting Decisions: The Mediating Role of Moral Disengagement
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Improving Ethics: Extending the Theory of Planned Behavior to Include Moral Disengagement
inferredcites →https://doi.org/10.1007/s11628-025-00590-6openalex-snapshot
Exaggerated statements in online consumer reviews: causes and implications
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Improving trust in online reviews: a machine learning approach to detecting artificial intelligence-generated reviews
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The theory of planned behavior
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Attributions of morality and mind to artificial intelligence after real-world moral violations
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AI as a moral crumple zone: The effects of AI-mediated communication on attribution and trust
inferredcites →https://doi.org/10.1016/j.chbr.2022.100229openalex-snapshot
How do people judge the immorality of artificial intelligence versus humans committing moral wrongs in real-world situations?
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Hospitality customer intentions to write fake online reviews: A cross-cultural approach
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Gaps between customer compatibility and usage intentions: The moderation function of subjective norms towards chatbot-powered hotel apps
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2021.102416openalex-snapshot
Exaggeration in fake vs. authentic online reviews for luxury and budget hotels
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2023.102642openalex-snapshot
Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
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Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs
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Does strategic management of digital technologies influence electronic word-of-mouth (eWOM) and customer loyalty? Empirical insights from B2B platform economy
inferredcites →https://doi.org/10.1016/j.jhtm.2019.03.004openalex-snapshot
Predictors and outcomes of consumer deception in hotel reviews: The roles of reviewer type and attribution of service failure
inferredcites →https://doi.org/10.1016/j.jhtm.2021.03.007openalex-snapshot
Effects of online reviews, trust, and picture-superiority on intention to purchase restaurant services
inferredcites →https://doi.org/10.1016/j.jhtm.2023.06.022openalex-snapshot
Autonomous travel decision-making: An early glimpse into ChatGPT and generative AI
inferredcites →https://doi.org/10.1016/j.jhtm.2025.01.017openalex-snapshot
Closing the Gap: Advancing service management in the hospitality and tourism industry amidst the AI revolution
inferredcites →https://doi.org/10.1016/j.jretconser.2021.102496openalex-snapshot
Why consumers exaggerate in online reviews? Moral disengagement and dark personality traits
inferredcites →https://doi.org/10.1016/j.jretconser.2021.102771openalex-snapshot
Creating and detecting fake reviews of online products
inferredcites →https://doi.org/10.1016/j.jretconser.2025.104400openalex-snapshot
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inferredcites →https://doi.org/10.1016/j.tmp.2015.09.002openalex-snapshot
Tourist behaviour towards self-service hotel technology adoption: Trust and subjective norm as key antecedents
inferredcites →https://doi.org/10.1016/j.tourman.2014.09.020openalex-snapshot
What makes a useful online review? Implication for travel product websites
inferredcites →https://doi.org/10.1037/0022-3514.71.2.364openalex-snapshot
Mechanisms of moral disengagement in the exercise of moral agency.
inferredcites →https://doi.org/10.1080/0305724022014322openalex-snapshot
Selective Moral Disengagement in the Exercise of Moral Agency
inferredcites →https://doi.org/10.1080/10447318.2024.2383033openalex-snapshot
Factors Influencing University Students’ Behavioral Intention to Use Generative Artificial Intelligence: Integrating the Theory of Planned Behavior and AI Literacy
inferredcites →https://doi.org/10.1080/13683500.2024.2353329openalex-snapshot
Exploring online deviant behaviour: a study on the impact of internet anonymity on tourists’ exaggerated comments
inferredcites →https://doi.org/10.1080/21501378.2020.1846992openalex-snapshot
How to Conduct a Deductive Content Analysis in Counseling Research
inferredcites →https://doi.org/10.1086/651257openalex-snapshot
Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis
inferredcites →https://doi.org/10.1108/bfj-06-2024-0612openalex-snapshot
Perceived service quality and electronic word-of-mouth on food delivery services: extended theory of planned behaviour
inferredcites →https://doi.org/10.1108/ijchm-03-2018-0247openalex-snapshot
Value destruction in exaggerated online reviews
inferredcites →https://doi.org/10.1108/jhtt-11-2023-0363openalex-snapshot
Effects of cognitive, affective and normative drivers of artificial intelligence ChatGPT on continuous use intention
inferredcites →https://doi.org/10.1108/josm-06-2015-0193openalex-snapshot
Exposing Pinocchio customers: investigating exaggerated service stories
inferredcites →https://doi.org/10.1111/j.1744-6570.2011.01237.xopenalex-snapshot
WHY EMPLOYEES DO BAD THINGS: MORAL DISENGAGEMENT AND UNETHICAL ORGANIZATIONAL BEHAVIOR
inferredcites →https://doi.org/10.1145/3729417openalex-snapshot
As Good as a Coin Toss: Human Detection of AI-Generated Content
inferredcites →https://doi.org/10.1177/0047287519868307openalex-snapshot
The Influence of Authenticity of Online Reviews on Trust Formation among Travelers
inferredcites →https://doi.org/10.1177/10946705241278837openalex-snapshot
Unethical Consumer Behavior Following Artificial Intelligence Agent Encounters: The Differential Effect of AI Agent Roles and its Boundary Conditions
inferredcites →https://doi.org/10.1177/1096348021994166openalex-snapshot
Understanding Extended Theory of Planned Behavior to Access Backpackers’ Intention in Self-Service Travel Websites
inferredcites →https://doi.org/10.1177/10963480221100244openalex-snapshot
Trust the Facts: The Impact of Reviews’ Written Style and Subject-Focus on Peer-to-Peer Accommodation Consumption
inferredcites →https://doi.org/10.1177/10963480231188663openalex-snapshot
Generative Artificial Intelligence in the Hospitality and Tourism Industry: Developing a Framework for Future Research
inferredcites →https://doi.org/10.1287/mnsc.2015.2304openalex-snapshot
Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud
inferredcites →https://doi.org/10.2307/30036519openalex-snapshot
Trust and TAM in Online Shopping: An Integrated Model1
inferredcites →https://doi.org/10.33423/jop.v20i1.2764openalex-snapshot
When the Damage is Done: Effects of Moral Disengagement on Sustainable Consumption
inferredcites →https://doi.org/10.3389/fpsyg.2019.01823openalex-snapshot
Moral Disengagement and Risk Prototypes in the Context of Adolescent Cyberbullying: Findings From Two Countries
inferredcites →https://doi.org/10.3390/bs14100920openalex-snapshot
Expectancy Violations and Discontinuance Behavior in Live-Streaming Commerce: Exploring Human Interactions with Virtual Streamers
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