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Text and Voice-augmented AI Chatbots: The Role of Input Modality in Conversational Commerce

https://doi.org/10.2139/ssrn.6985878
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Alexa, what do we know about conversational commerce? Insights from a systematic literature review
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Conversational Interfaces for Information Search
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Understanding user behavior of virtual personal assistant devices
inferredcites →https://doi.org/10.1007/s10796-021-10226-5openalex-snapshot
Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks
inferredcites →https://doi.org/10.1007/s11747-021-00820-zopenalex-snapshot
Search modality effects: merely changing product search modality alters purchase intentions
inferredcites →https://doi.org/10.1007/s11747-022-00868-5openalex-snapshot
Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes
inferredcites →https://doi.org/10.1016/j.chb.2015.02.026openalex-snapshot
Real conversations with artificial intelligence: A comparison between human–human online conversations and human–chatbot conversations
inferredcites →https://doi.org/10.1016/j.chb.2019.05.009openalex-snapshot
Hey Alexa … examine the variables influencing the use of artificial intelligent in-home voice assistants
inferredcites →https://doi.org/10.1016/j.ijhcs.2007.07.002openalex-snapshot
Effect of modality on collaboration with a dialogue system
inferredcites →https://doi.org/10.1016/j.intmar.2021.03.005openalex-snapshot
Effects of Home Voice Assistants’ Autonomy on Instrusiveness and Usefulness: Direct, Indirect, and Moderating Effects of Interactivity
inferredcites →https://doi.org/10.1016/j.jretconser.2022.103059openalex-snapshot
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
inferredcites →https://doi.org/10.1016/j.tics.2015.10.010openalex-snapshot
Turn-taking in Human Communication – Origins and Implications for Language Processing
inferredcites →https://doi.org/10.1016/s0022-4359(96)90028-7openalex-snapshot
Customer-sales associate retail relationships
inferredcites →https://doi.org/10.1017/s0140525x04000056openalex-snapshot
Toward a mechanistic psychology of dialogue
inferredcites →https://doi.org/10.1023/b:truc.0000021806.17516.d0openalex-snapshot
Cognitive Load Theory: Instructional Implications of the Interaction between Information Structures and Cognitive Architecture
inferredcites →https://doi.org/10.1089/cyber.2018.0571openalex-snapshot
The Effects of Modality, Device, and Task Differences on Perceived Human Likeness of Voice-Activated Virtual Assistants
inferredcites →https://doi.org/10.1093/jcr/ucad009openalex-snapshot
Vocalizing Search: How Voice Technologies Alter Consumer Search Processes and Satisfaction
inferredcites →https://doi.org/10.1093/jcr/ucad014openalex-snapshot
Machine Talk: How Verbal Embodiment in Conversational AI Shapes Consumer–Brand Relationships
inferredcites →https://doi.org/10.1108/intr-08-2020-0460openalex-snapshot
Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure
inferredcites →https://doi.org/10.1109/jiot.2020.2991791openalex-snapshot
The Adoption Analysis of Voice-Based Smart IoT Products
inferredcites →https://doi.org/10.1145/2858036.2858288openalex-snapshot
"Like Having a Really Bad PA"
inferredcites →https://doi.org/10.1145/3161187openalex-snapshot
Comparing Speech and Keyboard Text Entry for Short Messages in Two Languages on Touchscreen Phones
inferredcites →https://doi.org/10.1145/3308558.3314136openalex-snapshot
Bridging Screen Readers and Voice Assistants for Enhanced Eyes-Free Web Search
inferredcites →https://doi.org/10.1145/3311956openalex-snapshot
Music, Search, and IoT
inferredcites →https://doi.org/10.1287/isre.2021.1015openalex-snapshot
Estimating the Impact of “Humanizing” Customer Service Chatbots
inferredcites →https://doi.org/10.1287/isre.2022.0140openalex-snapshot
The Effect of Voice AI on Digital Commerce
inferredcites →https://doi.org/10.1287/isre.2022.1196openalex-snapshot
A Theory-Driven Deep Learning Method for Voice Chat–Based Customer Response Prediction
inferredcites →https://doi.org/10.1287/mksc.19.1.4.15178openalex-snapshot
Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids
inferredcites →https://doi.org/10.1287/mnsc.43.12.1676openalex-snapshot
Reducing Buyer Search Costs: Implications for Electronic Marketplaces
inferredcites →https://doi.org/10.1287/orsc.1040.0071openalex-snapshot
The Psychobiological Model: Towards a New Theory of Computer-Mediated Communication Based on Darwinian Evolution
inferredcites →https://doi.org/10.1509/jm.15.0420openalex-snapshot
Understanding Customer Experience Throughout the Customer Journey
inferredcites →https://doi.org/10.1518/001872007x249901openalex-snapshot
Effects of Speech- and Text-Based Interaction Modes in Natural Language Human-Computer Dialogue
inferredcites →https://doi.org/10.2307/1251817openalex-snapshot
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
inferredcites →https://doi.org/10.2307/1251841openalex-snapshot
Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations
inferredcites →https://doi.org/10.2307/249008openalex-snapshot
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
inferredcites →https://doi.org/10.2307/249689openalex-snapshot
Task-Technology Fit and Individual Performance
inferredcites →https://doi.org/10.2307/25148784openalex-snapshot
E-Commerce Product Recommendation Agents: Use, Characteristics, and Impact1
inferredcites →https://doi.org/10.2307/41410412openalex-snapshot
Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1
inferredcites →https://doi.org/10.25300/misq/2022/17333openalex-snapshot
The Voice of Commerce: How Smart Speakers Reshape Digital Content Consumption and Preferences
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