On the public citation graph

AI-mediated crisis communication through the lens of bounded rationality: The role of explainability and base responses in responsibility attribution

0 signed · 115 inferred · view as graph

Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.

Is this your work? Sign in with ORCID and put your name on the claims that are yours.
Claim with ORCID
Reference health. See whether every reference in this work resolves to a known work and none has been retracted — and get a dated CiteStamped badge you can embed.
See reference health

What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/9780470567333openalex-snapshot
Latent Class and Latent Transition Analysis
inferredcites →https://doi.org/10.1002/mar.21548openalex-snapshot
Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot
inferredcites →https://doi.org/10.1002/mar.21618openalex-snapshot
Can augmented reality satisfy consumers' need for touch?
inferredcites →https://doi.org/10.1002/mar.21641openalex-snapshot
Beyond the gimmick: How affective responses drive brand attitudes and intentions in augmented reality marketing
inferredcites →https://doi.org/10.1002/mar.21738openalex-snapshot
Relating the dark side of new‐age technologies and customer technostress
inferredcites →https://doi.org/10.1007/s00146-020-00960-wopenalex-snapshot
Artificial intelligence, transparency, and public decision-making
inferredcites →https://doi.org/10.1007/s10618-022-00867-8openalex-snapshot
A comprehensive taxonomy for explainable artificial intelligence: a systematic survey of surveys on methods and concepts
inferredcites →https://doi.org/10.1007/s10676-022-09624-3openalex-snapshot
A sociotechnical perspective for the future of AI: narratives, inequalities, and human control
inferredcites →https://doi.org/10.1007/s11002-017-9440-7openalex-snapshot
If it has lots of bells and whistles, it must be the best: how maximizers and satisficers evaluate feature-rich versus feature-poor products
inferredcites →https://doi.org/10.1007/s11098-015-0497-yopenalex-snapshot
Depth and deference: When and why we attribute understanding
inferredcites →https://doi.org/10.1007/s11747-019-00710-5openalex-snapshot
Explainable AI: from black box to glass box
inferredcites →https://doi.org/10.1007/s11747-022-00862-xopenalex-snapshot
Robots do not judge: service robots can alleviate embarrassment in service encounters
inferredcites →https://doi.org/10.1007/s12144-020-01341-8openalex-snapshot
Fear of missing out and self-esteem as mediators of the relationship between maximization and problematic smartphone use
inferredcites →https://doi.org/10.1007/s12559-023-10179-8openalex-snapshot
Interpreting Black-Box Models: A Review on Explainable Artificial Intelligence
inferredcites →https://doi.org/10.1007/s12599-020-00678-5openalex-snapshot
Watch Me Improve—Algorithm Aversion and Demonstrating the Ability to Learn
inferredcites →https://doi.org/10.1007/s40070-015-0039-zopenalex-snapshot
Understanding decision making during emergencies: a key contributor to resilience
inferredcites →https://doi.org/10.1016/j.bushor.2014.10.003openalex-snapshot
The value of communication during a crisis: Insights from strategic communication research
inferredcites →https://doi.org/10.1016/j.chb.2019.08.017openalex-snapshot
The differential impact of “mood” on consumers’ decisions, a case of mobile payment adoption
inferredcites →https://doi.org/10.1016/j.chb.2019.106190openalex-snapshot
AI as a moral crumple zone: The effects of AI-mediated communication on attribution and trust
inferredcites →https://doi.org/10.1016/j.chb.2022.107329openalex-snapshot
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
inferredcites →https://doi.org/10.1016/j.chb.2023.107830openalex-snapshot
Who is online? A latent class analysis of internet activities and determinant characteristics of older people
inferredcites →https://doi.org/10.1016/j.clsr.2019.04.006openalex-snapshot
Why the world wants controls over Artificial Intelligence
inferredcites →https://doi.org/10.1016/j.cognition.2012.06.007openalex-snapshot
Feeling robots and human zombies: Mind perception and the uncanny valley
inferredcites →https://doi.org/10.1016/j.ergon.2024.103568openalex-snapshot
Critical roles of explainability in shaping perception, trust, and acceptance of autonomous vehicles
inferredcites →https://doi.org/10.1016/j.ijhcs.2020.102551openalex-snapshot
The effects of explainability and causability on perception, trust, and acceptance: Implications for explainable AI
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2020.102104openalex-snapshot
Artificial intelligence for sustainability: Challenges, opportunities, and a research agenda
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2021.102310openalex-snapshot
Fuzzy-set Qualitative Comparative Analysis (fsQCA): Guidelines for research practice in Information Systems and marketing
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2021.102469openalex-snapshot
Design principles for conversational agents to support Emergency Management Agencies
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2023.102642openalex-snapshot
Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2023.102648openalex-snapshot
The double side of flow in regret and product returns: Maximizers versus satisficers
inferredcites →https://doi.org/10.1016/j.inffus.2024.102301openalex-snapshot
Explainable Artificial Intelligence (XAI) 2.0: A manifesto of open challenges and interdisciplinary research directions
inferredcites →https://doi.org/10.1016/j.jbusres.2012.10.005openalex-snapshot
What makes crisis response strategies work? The impact of crisis involvement and message framing
inferredcites →https://doi.org/10.1016/j.jbusres.2018.05.038openalex-snapshot
The impact of consumer archetypes on online purchase decision-making processes and outcomes: A behavioural process perspective
inferredcites →https://doi.org/10.1016/j.jbusres.2023.114021openalex-snapshot
The impact of company-generated posts with crisis-related content on online engagement behavior
inferredcites →https://doi.org/10.1016/j.jbusres.2023.114368openalex-snapshot
The role of augmented reality in shaping purchase intentions and WOM for luxury products
inferredcites →https://doi.org/10.1016/j.jbusres.2025.115366openalex-snapshot
Unintended consequences of service robots – Recent progress and future research directions
inferredcites →https://doi.org/10.1016/j.jcps.2014.10.003openalex-snapshot
The role of social comparison for maximizers and satisficers: Wanting the best or wanting to be the best?
inferredcites →https://doi.org/10.1016/j.jfma.2012.12.005openalex-snapshot
Perception of spokespersons' performance and characteristics in crisis communication: Experience of the 2003 severe acute respiratory syndrome outbreak in Taiwan
inferredcites →https://doi.org/10.1016/j.jretconser.2020.102176openalex-snapshot
Chatbots in retailers’ customer communication: How to measure their acceptance?
inferredcites →https://doi.org/10.1016/j.jretconser.2020.102207openalex-snapshot
Shopping intention at AI-powered automated retail stores (AIPARS)
inferredcites →https://doi.org/10.1016/j.jretconser.2023.103258openalex-snapshot
Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail
inferredcites →https://doi.org/10.1016/j.jretconser.2023.103536openalex-snapshot
Empowering retailers: A bounded rationality perspective to enhancing omnichannel journey satisfaction
inferredcites →https://doi.org/10.1016/j.paid.2009.01.007openalex-snapshot
The Maximization Paradox: The costs of seeking alternatives
inferredcites →https://doi.org/10.1016/j.pubrev.2010.04.004openalex-snapshot
Stakeholder reactions to company crisis communication and causes
inferredcites →https://doi.org/10.1016/j.pubrev.2010.05.004openalex-snapshot
Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control
inferredcites →https://doi.org/10.1016/j.pubrev.2012.09.010openalex-snapshot
Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster
inferredcites →https://doi.org/10.1016/j.pubrev.2016.12.001openalex-snapshot
Exploring effective crisis response strategies
inferredcites →https://doi.org/10.1016/j.pubrev.2017.07.007openalex-snapshot
Denial outperforms apology in repairing organizational trust despite strong evidence of guilt
inferredcites →https://doi.org/10.1016/j.pubrev.2021.102017openalex-snapshot
Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions
inferredcites →https://doi.org/10.1016/j.pubrev.2024.102517openalex-snapshot
The effects of crisis type and CSR fit on organizational outcomes: The moderating role of authentic leadership in shaping organizational reputation, word-of-mouth, and purchase intentions
inferredcites →https://doi.org/10.1016/j.rasd.2022.101935openalex-snapshot
Exploring maximizing, satisficing and minimizing tendency in decision-making among autistic and neurotypical individuals
inferredcites →https://doi.org/10.1016/j.techfore.2024.123568openalex-snapshot
Artificial intelligence in acute care: A systematic review, conceptual synthesis, and research agenda
inferredcites →https://doi.org/10.1016/j.techfore.2025.124265openalex-snapshot
Unlocking the black box: Enhancing human-AI collaboration in high-stakes healthcare scenarios through explainable AI
inferredcites →https://doi.org/10.1016/j.techfore.2025.124324openalex-snapshot
Deploying explainable AI in entrepreneurial organizations: Role of the human-AI interface
inferredcites →https://doi.org/10.1016/s1746-9791(05)01111-9openalex-snapshot
An Exploratory Study of Stakeholder Emotions: Affect and Crises
inferredcites →https://doi.org/10.1017/9781108934053openalex-snapshot
The Cognitive Structure of Emotions
inferredcites →https://doi.org/10.1017/cbo9780511618031.025openalex-snapshot
The Functions of Affect in the Construction of Preferences
inferredcites →https://doi.org/10.1017/s1930297500000383openalex-snapshot
Are maximizers really unhappy? The measurement of maximizing tendency
inferredcites →https://doi.org/10.1017/s1930297500006859openalex-snapshot
The price of gaining: maximization in decision-making, regret and life satisfaction
inferredcites →https://doi.org/10.1017/s1930297500007257openalex-snapshot
On the meaning and measurement of maximization
inferredcites →https://doi.org/10.1037/0022-3514.45.3.513openalex-snapshot
Mood, misattribution, and judgments of well-being: Informative and directive functions of affective states.
inferredcites →https://doi.org/10.1037/0022-3514.83.5.1178openalex-snapshot
Maximizing versus satisficing: Happiness is a matter of choice.
inferredcites →https://doi.org/10.1037/h0042769openalex-snapshot
Rational choice and the structure of the environment.
inferredcites →https://doi.org/10.1037/tps0000176openalex-snapshot
Ten frequently asked questions about latent class analysis.
inferredcites →https://doi.org/10.1080/02691728.2021.1882610openalex-snapshot
‘Building a Ship while Sailing It.’ Epistemic Humility and the Temporality of Non-knowledge in Political Decision-making on COVID-19
inferredcites →https://doi.org/10.1080/0960085x.2021.1955628openalex-snapshot
Understanding dark side of artificial intelligence (AI) integrated business analytics: assessing firm’s operational inefficiency and competitiveness
inferredcites →https://doi.org/10.1080/10410236.2020.1838092openalex-snapshot
Communicating Uncertainties during the COVID-19 Outbreak
inferredcites →https://doi.org/10.1080/1047840x.2003.9682896openalex-snapshot
Mood as Information: 20 Years Later
inferredcites →https://doi.org/10.1080/10580530.2020.1849465openalex-snapshot
Explainable Artificial Intelligence: Objectives, Stakeholders, and Future Research Opportunities
inferredcites →https://doi.org/10.1080/1062726x.2013.795867openalex-snapshot
Revisiting the Effectiveness of Base Crisis Response Strategies in Comparison of Reputation Management Crisis Responses
inferredcites →https://doi.org/10.1080/13669877.2022.2128391openalex-snapshot
The spokesperson matters: evaluating the crisis communication styles of primary spokespersons when presenting COVID-19 modeling data across three jurisdictions in Canada
inferredcites →https://doi.org/10.1080/13683500.2023.2198118openalex-snapshot
Relieving tourist anxiety during the COVID-19 epidemic: a dual perspective of the government and the tourist destination
inferredcites →https://doi.org/10.1080/1553118x.2016.1160401openalex-snapshot
The Scared, the Outraged, and the Anxious: How Crisis Emotions, Involvement, and Demographics Predict Publics’ Conative Coping
inferredcites →https://doi.org/10.1080/1553118x.2020.1836644openalex-snapshot
On the Merits of Transparency in Crisis: Effects of Answering vs. Evading through the Lens of Deception Theory
inferredcites →https://doi.org/10.1080/19368623.2023.2223584openalex-snapshot
The dual effect of anthropomorphism on customers’ decisions to use artificial intelligence devices in hotel services
inferredcites →https://doi.org/10.1086/674977openalex-snapshot
The Maximizing Mind-Set
inferredcites →https://doi.org/10.1108/jrim-07-2021-0192openalex-snapshot
Consumer bias against evaluations received by artificial intelligence: the mediation effect of lack of transparency anxiety
inferredcites →https://doi.org/10.1108/md-08-2020-1073openalex-snapshot
Corporate social responsibility during unprecedented crises: the role of authentic leadership and business model flexibility
inferredcites →https://doi.org/10.1108/pr-11-2014-0250openalex-snapshot
An exploratory study of jobseekers’ decision-making styles, recruitment information sources and organisational attractiveness
inferredcites →https://doi.org/10.1109/access.2023.3294569openalex-snapshot
A Review of Trustworthy and Explainable Artificial Intelligence (XAI)
inferredcites →https://doi.org/10.1111/1468-5973.12319openalex-snapshot
AI‐Powered mental health chatbots: Examining users’ motivations, active communicative action and engagement after mass‐shooting disasters
inferredcites →https://doi.org/10.1111/1468-5973.12521openalex-snapshot
Voices in the storm: Analyzing MakeMyTrip's crisis communication during COVID‐19 through a multivocality lens
inferredcites →https://doi.org/10.1111/eci.13225openalex-snapshot
Improving communication about COVID‐19 and emerging infectious diseases
inferredcites →https://doi.org/10.1111/j.1467-9280.2006.01677.xopenalex-snapshot
Doing Better but Feeling Worse
inferredcites →https://doi.org/10.1111/j.1539-6924.2011.01634.xopenalex-snapshot
The Value of Instructional Communication in Crisis Situations: Restoring Order to Chaos
inferredcites →https://doi.org/10.1145/3461778.3462131openalex-snapshot
Who needs to know what, when?: Broadening the Explainable AI (XAI) Design Space by Looking at Explanations Across the AI Lifecycle
inferredcites →https://doi.org/10.1177/0021943604265607openalex-snapshot
Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory
inferredcites →https://doi.org/10.1177/0022242920953847openalex-snapshot
Consumers and Artificial Intelligence: An Experiential Perspective
inferredcites →https://doi.org/10.1177/00222429211066972openalex-snapshot
Bad News? Send an AI. Good News? Send a Human
inferredcites →https://doi.org/10.1177/0022242921997082openalex-snapshot
When Algorithms Fail: Consumers’ Responses to Brand Harm Crises Caused by Algorithm Errors
inferredcites →https://doi.org/10.1177/00222429231171841openalex-snapshot
Meaning of Manual Labor Impedes Consumer Adoption of Autonomous Products
inferredcites →https://doi.org/10.1177/00222437221130721openalex-snapshot
How Consumers Respond to Embarrassing Service Encounters: A Dehumanization Perspective
inferredcites →https://doi.org/10.1177/00472875231221679openalex-snapshot
Make the Effort Visible: The Effect of Process Transparency on Public Forgiveness in Tourism Crisis Communication
inferredcites →https://doi.org/10.1177/0095798420930932openalex-snapshot
Latent Class Analysis: A Guide to Best Practice
inferredcites →https://doi.org/10.1177/0149206316679252openalex-snapshot
Embracing Causal Complexity
inferredcites →https://doi.org/10.1177/08933189221151177openalex-snapshot
Integrating Moral Outrage in Situational Crisis Communication Theory: A Triadic Appraisal Model for Crises
inferredcites →https://doi.org/10.1177/0893318994007003004openalex-snapshot
Communicating through Crisis
inferredcites →https://doi.org/10.1177/0893318995008004003openalex-snapshot
Choosing the Right Words
inferredcites →https://doi.org/10.1177/1069031x221096746openalex-snapshot
How Consumers Behave in a Crisis: International Lessons (and Innovations) from COVID-19
inferredcites →https://doi.org/10.1177/10946705221103937openalex-snapshot
Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach
inferredcites →https://doi.org/10.1177/10946705231194076openalex-snapshot
Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction
inferredcites →https://doi.org/10.1177/1476127018786487openalex-snapshot
Studying configurations with qualitative comparative analysis: Best practices in strategy and organization research
inferredcites →https://doi.org/10.1287/isre.2023.1199openalex-snapshot
Expl(AI)ned: The Impact of Explainable Artificial Intelligence on Users’ Information Processing
inferredcites →https://doi.org/10.1371/journal.pone.0274539openalex-snapshot
Is it too late now to say we’re sorry? Examining anxiety contagion and crisis communication strategies using machine learning
inferredcites →https://doi.org/10.1609/aimag.v38i3.2741openalex-snapshot
European Union Regulations on Algorithmic Decision Making and a “Right to Explanation”
inferredcites →https://doi.org/10.1609/hcomp.v8i1.7462openalex-snapshot
Impact of Algorithmic Decision Making on Human Behavior: Evidence from Ultimatum Bargaining
inferredcites →https://doi.org/10.2307/1884852openalex-snapshot
A BEHAVIORAL MODEL OF RATIONAL CHOICE
inferredcites →https://doi.org/10.3389/fcomm.2024.1411870openalex-snapshot
Examining the interplay of information, emotions, and behavior: PLS-ANN analysis
inferredcites →https://doi.org/10.3389/fpsyg.2022.878552openalex-snapshot
Taking Decisions Too Seriously: Why Maximizers Often Get Mired in Choices
inferredcites →https://doi.org/10.3390/ijerph192417037openalex-snapshot
Implicit Negativity Bias Leads to Greater Loss Aversion and Learning during Decision-Making
inferredcites →https://doi.org/10.3390/jtaer16040047openalex-snapshot
What Deters Online Grocery Shopping? Investigating the Effect of Arithmetic Complexity and Product Type on User Satisfaction
inferredcites →https://doi.org/10.5465/amj.2011.60263120openalex-snapshot
Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research
inferredcites →https://doi.org/10.5465/amr.2009.35713319openalex-snapshot
Trust Repair After An Organization-Level Failure
inferredcites →https://doi.org/10.5840/beq2014437openalex-snapshot
Organizational Reintegration and Trust Repair after an Integrity Violation: A Case Study
inferredcites →https://doi.org/10.5898/jhri.5.2.yogeeswaranopenalex-snapshot
The Interactive Effects of Robot Anthropomorphism and Robot Ability on Perceived Threat and Support for Robotics Research
Editorial review for independent work. ICSAC — the Institute for Complexity Science and Advanced Computing — runs a structured editorial panel for researchers publishing outside journals, and publishes on CiteStamp rails. Submission is free and goes through ORCID: icsacinstitute.org/submit.