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Mitigating Patient and Consumer Safety Risks When Using Conversational Assistants for Medical Information: Exploratory Mixed Methods Experiment
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1001/jama.2018.19320openalex-snapshot
Medical Marketing in the United States, 1997-2016
inferredcites →https://doi.org/10.1001/jama.2019.18058openalex-snapshot
Addressing Bias in Artificial Intelligence in Health Care
inferredcites →https://doi.org/10.1001/jamainternmed.2016.0400openalex-snapshot
Smartphone-Based Conversational Agents and Responses to Questions About Mental Health, Interpersonal Violence, and Physical Health
inferredcites →https://doi.org/10.1006/imms.1993.1022openalex-snapshot
User acceptance of information technology: system characteristics, user perceptions and behavioral impacts
inferredcites →https://doi.org/10.1007/978-1-4020-6821-8_6openalex-snapshot
Sorry, I Didn’t Catch That!
inferredcites →https://doi.org/10.1007/978-3-319-21996-7_3openalex-snapshot
Adaptive Grounding and Dialogue Management for Autonomous Conversational Assistants for Elderly Users
inferredcites →https://doi.org/10.1016/0003-6870(92)90205-aopenalex-snapshot
‘Consumer product warnings: the role of hazard perception’
inferredcites →https://doi.org/10.1016/0022-4375(91)90015-nopenalex-snapshot
Consumer product warnings: The role of hazard perception
inferredcites →https://doi.org/10.1016/0364-0213(89)90008-6openalex-snapshot
Contributing to Discourse
inferredcites →https://doi.org/10.1016/j.inffus.2019.12.012openalex-snapshot
Explainable Artificial Intelligence (XAI): Concepts, taxonomies, opportunities and challenges toward responsible AI
inferredcites →https://doi.org/10.1016/j.pec.2020.12.026openalex-snapshot
“Alexa, Am I pregnant?”: A content analysis of a virtual assistant’s responses to prenatal health questions during the COVID-19 pandemic
inferredcites →https://doi.org/10.1016/j.specom.2004.11.005openalex-snapshot
Exploring human error recovery strategies: Implications for spoken dialogue systems
inferredcites →https://doi.org/10.1037/10096-000openalex-snapshot
Perspectives on socially shared cognition.
inferredcites →https://doi.org/10.1037/e574072012-017openalex-snapshot
Warning messages: Will the consumer bother to look?
inferredcites →https://doi.org/10.1038/s41746-019-0215-9openalex-snapshot
Responses to addiction help-seeking from Alexa, Siri, Google Assistant, Cortana, and Bixby intelligent virtual assistants
inferredcites →https://doi.org/10.1038/s41746-020-0285-8openalex-snapshot
Assessing the accuracy of automatic speech recognition for psychotherapy
inferredcites →https://doi.org/10.1075/sl.5.3.07benopenalex-snapshot
On the Number of English Sentences
inferredcites →https://doi.org/10.1080/08870440108405863openalex-snapshot
Scary warnings and rational precautions: A review of the psychology of fear appeals
inferredcites →https://doi.org/10.1136/bmj.j5635openalex-snapshot
In bed with Siri and Google Assistant: a comparison of sexual health advice
inferredcites →https://doi.org/10.1136/bmjhci-2019-100075openalex-snapshot
Evaluating the quality of voice assistants’ responses to consumer health questions about vaccines: an exploratory comparison of Alexa, Google Assistant and Siri
inferredcites →https://doi.org/10.1136/bmjinnov-2018-000326openalex-snapshot
Can Alexa, Cortana, Google Assistant and Siri save your life? A mixed-methods analysis of virtual digital assistants and their responses to first aid and basic life support queries
inferredcites →https://doi.org/10.1145/1985347.1985353openalex-snapshot
Trust in a specific technology
inferredcites →https://doi.org/10.1145/3264901openalex-snapshot
Understanding the Long-Term Use of Smart Speaker Assistants
inferredcites →https://doi.org/10.1145/3287560.3287596openalex-snapshot
Model Cards for Model Reporting
inferredcites →https://doi.org/10.1145/3373759openalex-snapshot
Use of Intelligent Voice Assistants by Older Adults with Low Technology Use
inferredcites →https://doi.org/10.1145/3383652.3423901openalex-snapshot
Conversational Error Analysis in Human-Agent Interaction
inferredcites →https://doi.org/10.1145/3392838openalex-snapshot
The Role of Conversational Grounding in Supporting Symbiosis Between People and Digital Assistants
inferredcites →https://doi.org/10.1145/3405755.3406126openalex-snapshot
User Preference and Categories for Error Responses in Conversational User Interfaces
inferredcites →https://doi.org/10.1164/ajrccm-conference.2011.a029openalex-snapshot
A29. STEM CELLS: WHO ARE YOU, HOW CAN YOU HELP ME AND WHAT DO YOU NEED?
inferredcites →https://doi.org/10.1177/154193128302701118openalex-snapshot
Warning Messages: Will the Consumer Bother to Look?
inferredcites →https://doi.org/10.1371/journal.pone.0194811openalex-snapshot
Just ask Siri? A pilot study comparing smartphone digital assistants and laptop Google searches for smoking cessation advice
inferredcites →https://doi.org/10.2196/11510openalex-snapshot
Patient and Consumer Safety Risks When Using Conversational Assistants for Medical Information: An Observational Study of Siri, Alexa, and Google Assistant
inferredcites →https://doi.org/10.2196/15823openalex-snapshot
Responses of Conversational Agents to Health and Lifestyle Prompts: Investigation of Appropriateness and Presentation Structures
inferredcites →https://doi.org/10.2196/19018openalex-snapshot
Evaluating Smart Assistant Responses for Accuracy and Misinformation Regarding Human Papillomavirus Vaccination: Content Analysis Study
inferredcites →https://doi.org/10.2196/24045openalex-snapshot
Clinical Advice by Voice Assistants on Postpartum Depression: Cross-Sectional Investigation Using Apple Siri, Amazon Alexa, Google Assistant, and Microsoft Cortana
inferredcites →https://doi.org/10.2196/25312openalex-snapshot
Voice-Controlled Intelligent Personal Assistants in Health Care: International Delphi Study
inferredcites →https://doi.org/10.2196/jmir.2934openalex-snapshot
Use of the Internet as a Health Information Resource Among French Young Adults: Results From a Nationally Representative Survey
inferredcites →https://doi.org/10.3390/ijerph17030880openalex-snapshot
The Impact of Online Health Information on Patient Health Behaviours and Making Decisions Concerning Health
inferredcites →https://doi.org/10.48550/arxiv.2004.07213openalex-snapshot
Toward Trustworthy AI Development: Mechanisms for Supporting Verifiable Claims
inferredcites →https://doi.org/10.5860/choice.28-0601openalex-snapshot
Foundations of cognitive science
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.1007/978-3-031-58226-4_13openalex-snapshot
An Embodied Conversational Agent to Support Wellbeing After Injury: Insights from a Stakeholder Inclusive Design Approach
inferred← citeshttps://doi.org/10.1007/978-3-032-19687-3_8openalex-snapshot
Towards Personalized Conversations: How Rhetorical Framing Shapes User Trust and Acceptance in Healthcare Chatbots
inferred← citeshttps://doi.org/10.1016/b978-0-443-22206-1.00019-xopenalex-snapshot
Voice and chatbot: A hybrid framework using XAI for improving mental health
inferred← citeshttps://doi.org/10.1016/j.ahj.2022.05.023openalex-snapshot
Design and rationale of the mobile health intervention for rural atrial fibrillation
inferred← citeshttps://doi.org/10.1016/j.health.2022.100072openalex-snapshot
Evaluating the use of chatbot during pregnancy: A usability study
inferred← citeshttps://doi.org/10.1080/0144929x.2025.2477757openalex-snapshot
A staged approach to the development of an embodied conversational agent to support wellbeing after injury
inferred← citeshttps://doi.org/10.1109/dese63988.2024.10911925openalex-snapshot
Assessing AI-powered Personal Assistant Siri: A Risk Analysis using ISO/IEC 27005
inferred← citeshttps://doi.org/10.1136/ebnurs-2025-104496openalex-snapshot
AI companions aid emotional support and role transition in early caregivers
inferred← citeshttps://doi.org/10.18653/v1/2023.findings-acl.60openalex-snapshot
The Dangers of trusting Stochastic Parrots: Faithfulness and Trust in Open-domain Conversational Question Answering
inferred← citeshttps://doi.org/10.2196/84668openalex-snapshot
Disclaimers and Referral Patterns for Medical Advice Across Urgency Levels: Large Language Model Evaluation Study
inferred← citeshttps://doi.org/10.2196/89837openalex-snapshot
Iterative Multidisciplinary Development and Evaluation of a Patient-Facing Social Determinants of Health Chatbot Using Synthetic Data Simulation: Mixed Methods Study
inferred← citeshttps://doi.org/10.3389/fpubh.2022.849322openalex-snapshot
“Hey Siri, Help Me Take Care of My Child”: A Feasibility Study With Caregivers of Children With Special Healthcare Needs Using Voice Interaction and Automatic Speech Recognition in Remote Care Management
inferred← citeshttps://doi.org/10.3390/healthcare14131909openalex-snapshot
Clinical Safety and Reliability of Large Language Models in Answering Hemorrhoid-Related Patient Questions: A Comparative Study of ChatGPT, Gemini, and DeepSeek
inferred← citeshttps://doi.org/10.3390/mti7060057openalex-snapshot
A Digital Coach to Promote Emotion Regulation Skills
inferred← citeshttps://doi.org/10.58920/sciphar02030001openalex-snapshot
Chatbots in Pharmacy: A Boon or a Bane for Patient Care and Pharmacy Practice?
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