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The Dimensions, Antecedents, and Consequences of Emotional Labor
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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A Longitudinal Study of Burnout among Supervisors and Managers: Comparisons between the Leiter and Maslach (1988) and Golembiewski et al. (1986) Models
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The emotional labour of nursing : its impact on interpersonal relations, management and the educational environment in nursing
inferredcites →https://doi.org/10.1007/978-1-4612-4798-2_6openalex-snapshot
Response Effects in Surveys
inferredcites →https://doi.org/10.1007/bf00287363openalex-snapshot
Children's stereotypes about sex differences in emotionality
inferredcites →https://doi.org/10.1007/bf01001776openalex-snapshot
The interrelationships of self-monitoring factors, personality traits, and nonverbal social skills
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Annual review of anthropology
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Review of personality and social psychology
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ASSESSING EMOTION BY QUESTIONNAIRE
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Individual differences in dispositional expressiveness: Development and validation of the Emotional Expressivity Scale.
inferredcites →https://doi.org/10.1037/0003-066x.43.1.23openalex-snapshot
Profiting from controversy: Lessons from the person-situation debate.
inferredcites →https://doi.org/10.1037/0021-9010.65.4.440openalex-snapshot
Intraorganizational influence tactics: Explorations in getting one's way.
inferredcites →https://doi.org/10.1037/0021-9010.71.4.630openalex-snapshot
Toward an understanding of the burnout phenomenon.
inferredcites →https://doi.org/10.1037/0021-9010.71.4.672openalex-snapshot
Affect and appraisal accuracy: Liking as an integral dimension in evaluating performance.
inferredcites →https://doi.org/10.1037/0021-9010.74.2.187openalex-snapshot
Job satisfaction: Environmental and genetic components.
inferredcites →https://doi.org/10.1037/0021-9010.74.3.385openalex-snapshot
When clerks meet customers: A test of variables related to emotional expressions on the job.
inferredcites →https://doi.org/10.1037/0022-3514.39.2.333openalex-snapshot
Understanding and assessing nonverbal expressiveness: The Affective Communication Test.
inferredcites →https://doi.org/10.1037/0033-2909.107.1.34openalex-snapshot
Impression management: A literature review and two-component model.
inferredcites →https://doi.org/10.1037/0033-2909.111.2.203openalex-snapshot
Nonverbal behavior and self-presentation.
inferredcites →https://doi.org/10.1037/0033-2909.112.2.310openalex-snapshot
Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship.
inferredcites →https://doi.org/10.1037/0033-2909.96.3.465openalex-snapshot
Negative affectivity: The disposition to experience aversive emotional states.
inferredcites →https://doi.org/10.1037/0033-2909.98.2.219openalex-snapshot
Toward a consensual structure of mood.
inferredcites →https://doi.org/10.1037/0033-2909.98.2.310openalex-snapshot
Stress, social support, and the buffering hypothesis.
inferredcites →https://doi.org/10.1037/h0037039openalex-snapshot
Self-monitoring of expressive behavior.
inferredcites →https://doi.org/10.1037/h0076546openalex-snapshot
Development of the Job Diagnostic Survey.
inferredcites →https://doi.org/10.1080/02678378808257490openalex-snapshot
Sources of occupational stress: An examination of British prison officers
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Early Childhood Experiences and Women's Achievement Motives
inferredcites →https://doi.org/10.1086/227049openalex-snapshot
Emotion Work, Feeling Rules, and Social Structure
inferredcites →https://doi.org/10.1097/00005053-199202000-00025openalex-snapshot
Research Agendas in the Sociology of Emotions
inferredcites →https://doi.org/10.1111/1467-9566.ep10493127openalex-snapshot
Care = organisation + physical labour + emotional labour
inferredcites →https://doi.org/10.1111/j.1467-954x.1989.tb00019.xopenalex-snapshot
Emotional Labour: Skill and Work in the Social Regulation of Feelings
inferredcites →https://doi.org/10.1111/j.1540-4560.1972.tb00022.xopenalex-snapshot
Early Childhood Experiences and Women's Achievement Motives
inferredcites →https://doi.org/10.1111/j.2044-8309.1988.tb00805.xopenalex-snapshot
Impression‐management and self‐deception components of appraised emotional experience
inferredcites →https://doi.org/10.1146/annurev.an.15.100186.002201openalex-snapshot
The Anthropology of Emotions
inferredcites →https://doi.org/10.1146/annurev.ps.43.020192.000415openalex-snapshot
Human Emotions: Function And Dysfunction
inferredcites →https://doi.org/10.1146/annurev.ps.44.020193.000245openalex-snapshot
From Psychological Stress to the Emotions: A History of Changing Outlooks
inferredcites →https://doi.org/10.1177/001872679104400604openalex-snapshot
Antecedents and Consequences of Emotional Exhaustion in the Airline Reservations Service Sector
inferredcites →https://doi.org/10.1177/001872679504800201openalex-snapshot
Emotion in the Workplace: A Reappraisal
inferredcites →https://doi.org/10.1177/026327689006003006openalex-snapshot
Response to Hochschild's Reply
inferredcites →https://doi.org/10.1177/0730888493020002004openalex-snapshot
The Affective Consequences of Service Work
inferredcites →https://doi.org/10.1177/089124193022003004openalex-snapshot
ALIENATING AND LIBERATING EMOTIONS AT WORK
inferredcites →https://doi.org/10.1177/0893318991004003002openalex-snapshot
The Experience and Expression of Emotion in the Workplace
inferredcites →https://doi.org/10.1177/105960118300800312openalex-snapshot
Stress Research: Issues for the Eighties
inferredcites →https://doi.org/10.1525/eth.1989.17.2.02a00030openalex-snapshot
Emotional Style: The Cultural Ordering of Emotions
inferredcites →https://doi.org/10.17730/humo.53.1.a1205g53j7334631openalex-snapshot
The Secretary: Invisible Labor in the Workworld of Women
inferredcites →https://doi.org/10.2307/2069702openalex-snapshot
Public Appearances, Private Realities: The Psychology of Self-Monitoring.
inferredcites →https://doi.org/10.2307/2089106openalex-snapshot
The Presentation of Self in Everyday Life.
inferredcites →https://doi.org/10.2307/2391884openalex-snapshot
Cross-Cultural Comparison of Behavior of Postal Clerks Towards Clients
inferredcites →https://doi.org/10.2307/2392766openalex-snapshot
The Dispositional Approach To Job Attitudes: A Lifetime Longitudinal Test
inferredcites →https://doi.org/10.2307/2393336openalex-snapshot
Caring for the Caregivers: Patterns of Organizational Caregiving
inferredcites →https://doi.org/10.2307/2393355openalex-snapshot
Maintaining Norms about Expressed Emotions: The Case of Bill Collectors
inferredcites →https://doi.org/10.2307/2393415openalex-snapshot
Affect and Managerial Performance: A Test of the Sadder-but-Wiser vs. Happier-and-Smarter Hypotheses
inferredcites →https://doi.org/10.2307/2412481openalex-snapshot
Darwin and Facial Expression: A Century of Research in Review.
inferredcites →https://doi.org/10.2307/256362openalex-snapshot
WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS.
inferredcites →https://doi.org/10.2307/256456openalex-snapshot
UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES.
inferredcites →https://doi.org/10.2307/257991openalex-snapshot
Expression of Emotion as Part of the Work Role
inferredcites →https://doi.org/10.2307/2786904openalex-snapshot
Managing Emotions in Medical School: Students' Contacts with the Living and the Dead
inferredcites →https://doi.org/10.4324/9780429431678-15openalex-snapshot
The Politics of Emotion: A Feminist Reading of Bounded Rationality
inferredcites →https://doi.org/10.4324/9781003320609-59openalex-snapshot
The Presentation of Self in Everyday Life
inferredcites →https://doi.org/10.5465/amr.1992.4281983openalex-snapshot
The Politics of Emotion: A Feminist Reading of Bounded Rationality
inferredcites →https://doi.org/10.5465/amr.1993.3997508openalex-snapshot
Emotional Labor in Service Roles: The Influence of Identity
inferredcites →https://doi.org/10.5465/amr.1993.9309035147openalex-snapshot
MANAGING EMOTIONS ON THE JOB AND AT HOME: UNDERSTANDING THE CONSEQUENCES OF MULTIPLE EMOTIONAL ROLES
inferredcites →https://doi.org/10.5465/amr.1993.9402210153openalex-snapshot
A Review and an Integration of Research on Job Burnout
inferredcites →https://doi.org/10.5860/choice.28-0390openalex-snapshot
Delivering quality service: balancing customer perceptions and expectations
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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Clinical Empathy as Emotional Labor in the Patient-Physician Relationship
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Should the subjective be the objective? On studying mental processes, coping behavior, and actual exposures in organizational stress research
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Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms
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Emotion management and organizational functions: A case study of patterns in a not-for-profit organization
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Uncovering Workplace Interpersonal Skills: A Review, Framework, and Research Agenda
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Emotional Dissonance
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Adult learning in the workplace: Emotion work or emotion learning?
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Participation, representation, and shared experiences of women scholars in biological anthropology
inferred← citeshttps://doi.org/10.1002/capr.70006openalex-snapshot
An Exploratory Study of Emotional Labour Among Therapists and Counsellors in India
inferred← citeshttps://doi.org/10.1002/cb.1902openalex-snapshot
Word of mouth: How upward social comparisons influence the sharing of consumption experiences
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Service with a smile: A source of emotional exhaustion or performance incentive in call‐centre employees
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Servir les clients avec le sourire: Source d'épuisement ou de performance chez les employés de centres d'appels?
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JD‐C Model to Explain Burnout in Frontline Workers: The Useful Contribution of Emotional Demands
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Linking emotional dissonance and organizational identification to turnover intention and emotional well‐being: A study of medical representatives in India
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The Dimensions of Expatriate Adjustment
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Put your own “oxygen mask” on first: A behavioral typology of leaders' self‐care
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Exploring the Emotional Side of Job Search Behavior for Younger Workforce Entrants
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The Social Construction of Leadership, Implicit Leadership Theories, Leader Development, and the Challenge of Authenticity
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A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit
inferred← citeshttps://doi.org/10.1002/job.1798openalex-snapshot
An empirical analysis of surface acting in intra‐organizational relationships
inferred← citeshttps://doi.org/10.1002/job.2015openalex-snapshot
Employees' surface acting in interactions with leaders and peers
inferred← citeshttps://doi.org/10.1002/job.2245openalex-snapshot
Need for recovery after emotional labor: Differential effects of daily deep and surface acting
inferred← citeshttps://doi.org/10.1002/job.230openalex-snapshot
Understanding the emotional labor process: a control theory perspective
inferred← citeshttps://doi.org/10.1002/job.231openalex-snapshot
Situational and dispositional predictors of displays of positive emotions
inferred← citeshttps://doi.org/10.1002/job.2424openalex-snapshot
Supervisor‐Directed Emotional Labor as Upward Influence: An Emotions‐as‐Social‐Information Perspective
inferred← citeshttps://doi.org/10.1002/job.2628openalex-snapshot
Managing your feelings at work, for a reason: The role of individual motives in affect regulation for performance‐related outcomes at work
inferred← citeshttps://doi.org/10.1002/job.310openalex-snapshot
Political will, political skill, and political behavior
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A predictive study of emotional labor and turnover
inferred← citeshttps://doi.org/10.1002/job.70108openalex-snapshot
Psychological Contracts With Purpose: A Review and Path Forward
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Strategic worker change: a public sector case study
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The role of emotional wisdom in salespersons' relationships with colleagues and customers
inferred← citeshttps://doi.org/10.1002/nop2.1372openalex-snapshot
Aspects of emotional labor of public health nurses engaged in interpersonal support
inferred← citeshttps://doi.org/10.1002/nop2.1790openalex-snapshot
Factors associated with compassion fatigue and compassion satisfaction in obstetrics and gynaecology nurses: A cross‐sectional study
inferred← citeshttps://doi.org/10.1002/nop2.2013openalex-snapshot
Factors influencing the burnout dimensions among nurses: A cross‐sectional study in South Korea
inferred← citeshttps://doi.org/10.1002/nvsm.343openalex-snapshot
The job stress–job performance relationship in the social service encounter
inferred← citeshttps://doi.org/10.1002/nvsm.357openalex-snapshot
The importance of an internal marketing orientation in social services
inferred← citeshttps://doi.org/10.1002/pits.23307openalex-snapshot
Teachers' emotional intelligence and job satisfaction: The mediating roles of expression of naturally felt emotion and perceived teacher‐student closeness
inferred← citeshttps://doi.org/10.1002/pra2.766openalex-snapshot
“Finding a Way To Say ‘No’”: Library Employees' Responses to Sexual Harassment as Emotional Labour
inferred← citeshttps://doi.org/10.1002/sce.21870openalex-snapshot
Not the only novice in the room: Partnerships and belongingness in a research immersion program
inferred← citeshttps://doi.org/10.1002/smi.1357openalex-snapshot
Costs and benefits of supportive versus disciplinary emotion regulation strategies in teachers
inferred← citeshttps://doi.org/10.1002/smi.2440openalex-snapshot
Abusive Supervision and Workload Demands from Supervisors: Exploring Two Types of Supervisor‐related Stressors and their Association with Strain
inferred← citeshttps://doi.org/10.1002/smi.2817openalex-snapshot
Ambient workplace heterosexism: Implications for sexual minority and heterosexual employees
inferred← citeshttps://doi.org/10.1006/jvbe.2001.1815openalex-snapshot
Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”
inferred← citeshttps://doi.org/10.1007/978-0-230-21189-6_2openalex-snapshot
Conceptual Confusions: Emotion Work as Skilled Work
inferred← citeshttps://doi.org/10.1007/978-0-387-30715-2_25openalex-snapshot
Emotions in the Workplace
inferred← citeshttps://doi.org/10.1007/978-0-387-30715-2_6openalex-snapshot
Cultural Theory and Emotions
inferred← citeshttps://doi.org/10.1007/978-1-137-07297-9_3openalex-snapshot
Women executives: managing emotions at the top
inferred← citeshttps://doi.org/10.1007/978-1-137-07297-9_4openalex-snapshot
Emotional labour and identity work of men in caring roles
inferred← citeshttps://doi.org/10.1007/978-1-137-11817-2_11openalex-snapshot
Old Ambiguities and New Developments: Exploring the Emotional Labour Process
inferred← citeshttps://doi.org/10.1007/978-1-4419-0564-2_1openalex-snapshot
Introduction to Advances in Teacher Emotion Research: The Impact on Teachers’ Lives
inferred← citeshttps://doi.org/10.1007/978-1-4419-0564-2_10openalex-snapshot
Educational Psychology Perspectives on Teachers’ Emotions
inferred← citeshttps://doi.org/10.1007/978-1-4419-0564-2_4openalex-snapshot
Emotion Management and Display in Teaching: Some Ethical and Moral Considerations in the Era of Marketization and Commercialization
inferred← citeshttps://doi.org/10.1007/978-1-4614-4391-9_3openalex-snapshot
Burnout: History of a Phenomenon
inferred← citeshttps://doi.org/10.1007/978-1-4614-5233-1_30openalex-snapshot
Workplace Spirituality as an Aggregate Construct of Organizational Theory Concepts: Shutting down Hewlett-Packard’s Volume Systems Division
inferred← citeshttps://doi.org/10.1007/978-1-4614-5749-7_1openalex-snapshot
Creativity and Job Stress in the Korean ICT Industry: TMX and CHS as Antecedents
inferred← citeshttps://doi.org/10.1007/978-1-4614-7579-8_5openalex-snapshot
Situational Load and Personal Attributes: Implications for Cognitive Readiness, Adaptive Readiness, and Training
inferred← citeshttps://doi.org/10.1007/978-3-030-19486-4_12openalex-snapshot
Emotional Labor in Mathematics: Reflections on Mathematical Communities, Mentoring Structures, and EDGE
inferred← citeshttps://doi.org/10.1007/978-3-030-24823-9_8openalex-snapshot
Measuring Emotional Labor: Survey Construction, Measurement Invariance, and Structural Equation Model
inferred← citeshttps://doi.org/10.1007/978-3-030-50791-6_17openalex-snapshot
Emotional Labour and Turnover Intention Among Teachers: The Moderating Role of Team Support
inferred← citeshttps://doi.org/10.1007/978-3-030-66252-3_3898openalex-snapshot
Emotional Labor and Emotional Intelligence on Job Performance: Comparison of Public and Private Organizations in China
inferred← citeshttps://doi.org/10.1007/978-3-031-10330-8_3openalex-snapshot
Compassion Fatigue in the Animal Care Community
inferred← citeshttps://doi.org/10.1007/978-3-031-31709-5_19openalex-snapshot
Teachers’ Emotions: Their Origin and Influence on the Teaching-Learning Process
inferred← citeshttps://doi.org/10.1007/978-3-031-41574-6_12openalex-snapshot
Street Children, Criminological Research and Emotional Labour: Reflections from the Field
inferred← citeshttps://doi.org/10.1007/978-3-031-48739-2_11openalex-snapshot
Emotional Education: Incorporating Emotional Labor Instruction into Journalism Training
inferred← citeshttps://doi.org/10.1007/978-3-031-58979-9_19openalex-snapshot
Lehreremotionen: Ihr Ursprung und ihr Einfluss auf den Lehr-Lern-Prozess
inferred← citeshttps://doi.org/10.1007/978-3-031-61163-6_8openalex-snapshot
The Effects of Surface and Deep Acting on Childcare Teacher’s Turnover Intention: Mediating Effect of Organizational Commitment and Moderating Effect of Leader-Member Exchange (LMX)
inferred← citeshttps://doi.org/10.1007/978-3-031-63145-0_5openalex-snapshot
The Importance of Mindfulness for Tourism Employees
inferred← citeshttps://doi.org/10.1007/978-3-032-08035-6_23openalex-snapshot
Beauty and Work: Continuity and Change in the Analysis of Aesthetic Labour
inferred← citeshttps://doi.org/10.1007/978-3-032-12670-2_17openalex-snapshot
Boys with Braids: Values, Emotion, and Body Work Intertwined
inferred← citeshttps://doi.org/10.1007/978-3-319-22593-7_35openalex-snapshot
A Research to Determine the Relationship Between Emotional Labor and Burnout
inferred← citeshttps://doi.org/10.1007/978-3-319-31816-5_3898-1openalex-snapshot
Emotional Labor and Emotional Intelligence on Job Performance: Comparison of Public and Private Organizations in China
inferred← citeshttps://doi.org/10.1007/978-3-319-45430-6_9openalex-snapshot
Psychometric Assessment: A Case Study of Greek Merchant Marine Officers Using the MMPI-2
inferred← citeshttps://doi.org/10.1007/978-3-319-60483-1_19openalex-snapshot
Modeling Self-determination in Emotional Labor: Stressful Patient Interactions, Emotion Regulation, and Burnout in Geriatric Nursing
inferred← citeshttps://doi.org/10.1007/978-3-319-67585-5_75openalex-snapshot
User Mood Detection in a Social Network Messenger Based on Facial Cues
inferred← citeshttps://doi.org/10.1007/978-3-319-94709-9_9openalex-snapshot
Role Ambiguity and Trust Repair of Flight Attendants: Emotional Labor of Human Service Employees
inferred← citeshttps://doi.org/10.1007/978-3-322-81127-1_15openalex-snapshot
Wissenschaftstheoretische Herausforderungen bei der Berücksichtigung von Emotionen im Wissensmanagement
inferred← citeshttps://doi.org/10.1007/978-3-322-89161-7_3openalex-snapshot
Was Metaphern über Gefühle sagen — Ein neuer Zugang zu Emotionen auf der Managementebene
inferred← citeshttps://doi.org/10.1007/978-3-322-91284-8_20openalex-snapshot
Gefühlsarbeit in Dienstleistungsinteraktionen
inferred← citeshttps://doi.org/10.1007/978-3-531-90505-1_3openalex-snapshot
Interaktion als Arbeit — Ziele und Konzept des Forschungsverbundes
inferred← citeshttps://doi.org/10.1007/978-3-531-90505-1_5openalex-snapshot
Emotionsarbeit und Gefühlsarbeit in der Pflege — Beeinflussung fremder und eigener Gefühle
inferred← citeshttps://doi.org/10.1007/978-3-531-92247-8_6openalex-snapshot
Kapitel II Arbeit als menschliche Tätigkeit: Arbeit als Interaktion
inferred← citeshttps://doi.org/10.1007/978-3-642-16972-4_30openalex-snapshot
Dienstleistungstätigkeiten
inferred← citeshttps://doi.org/10.1007/978-3-642-23020-2_85openalex-snapshot
Research on Emotional Labor: Review and Prospect
inferred← citeshttps://doi.org/10.1007/978-3-642-27210-3_21openalex-snapshot
An Empirical Analysis of the Effects of IT Professionals’ Emotional Dissonance on Creativity Revelation Processes and Individual Creativity
inferred← citeshttps://doi.org/10.1007/978-3-642-35057-3_7openalex-snapshot
Age-Related Differences in the Emotion Regulation of Teachers in the Classroom
inferred← citeshttps://doi.org/10.1007/978-3-642-41130-4_30openalex-snapshot
Dienstleistungstätigkeiten
inferred← citeshttps://doi.org/10.1007/978-3-642-57161-9_5openalex-snapshot
Belastungen und Ressourcen im Dienstleistungsbereich: das Beispiel der Krankenpflege
inferred← citeshttps://doi.org/10.1007/978-3-658-02958-6_14openalex-snapshot
Professionelle Pflegedienstleistungen im Spannungsfeld von Emotion, Emotionsarbeit und Effizienz
inferred← citeshttps://doi.org/10.1007/978-3-658-09709-7_5openalex-snapshot
Store Brand Management: Gestaltung des Ausdruckssystems
inferred← citeshttps://doi.org/10.1007/978-3-658-19127-6_16openalex-snapshot
Eine Diskussion des Dunning‐Kruger‐Effekts für Kunden‐Mitarbeitenden‐Beziehungen
inferred← citeshttps://doi.org/10.1007/978-3-658-44147-0_14openalex-snapshot
Die Motivationsaufgabe – die Steuerung der Leistung des Personals
inferred← citeshttps://doi.org/10.1007/978-3-658-44626-0_5openalex-snapshot
Store Brand Management: Gestaltung des Ausdruckssystems
inferred← citeshttps://doi.org/10.1007/978-3-658-47070-8_5openalex-snapshot
Store Brand Management: Touchpoint Design
inferred← citeshttps://doi.org/10.1007/978-3-658-47518-5_18openalex-snapshot
Caring, Emotion, Optimisation
inferred← citeshttps://doi.org/10.1007/978-3-662-56666-4_30openalex-snapshot
Dienstleistungstätigkeiten
inferred← citeshttps://doi.org/10.1007/978-3-662-58941-0_11openalex-snapshot
Dienstleistungsmarketing
inferred← citeshttps://doi.org/10.1007/978-3-662-70277-2_5openalex-snapshot
Ansätze zur Arbeitsgestaltung
inferred← citeshttps://doi.org/10.1007/978-3-663-10189-5_9openalex-snapshot
Emotionale Intelligenz und EQ-Trainings: Ein Weg zu besserer Governance?
inferred← citeshttps://doi.org/10.1007/978-3-8349-6663-6_15openalex-snapshot
Emotionalität in der Arbeitsproduktivität des Servicepersonals
inferred← citeshttps://doi.org/10.1007/978-3-8349-9544-5_21openalex-snapshot
Mitarbeiteremotionen als Steuerungsgröße des Dienstleistungserfolges
inferred← citeshttps://doi.org/10.1007/978-3-8349-9551-3_12openalex-snapshot
Emotionsregulation von Lehrkräften: Umgang mit Gefühlen als Teil der Arbeit
inferred← citeshttps://doi.org/10.1007/978-3-8349-9697-8_1openalex-snapshot
Gefühlsarbeit in Dienstleistungen: Konzept, Konsequenzen, Intervention
inferred← citeshttps://doi.org/10.1007/978-94-007-0545-6_9openalex-snapshot
“But That’s the Thing; Who Else Is Going to Teach Besides the Idealist?” Learning to Teach in Emotional Contexts
inferred← citeshttps://doi.org/10.1007/978-94-007-4276-5_14openalex-snapshot
Gender and Mental Health
inferred← citeshttps://doi.org/10.1007/978-94-6300-064-2_1openalex-snapshot
The Notion of Emotion in Educational Settings When Learning to Become Innovative and Creative
inferred← citeshttps://doi.org/10.1007/978-981-13-2262-4_315-1openalex-snapshot
Emotional Labor of Rural Teachers
inferred← citeshttps://doi.org/10.1007/978-981-13-3577-8_6openalex-snapshot
Social Support Giving and Teacher Development
inferred← citeshttps://doi.org/10.1007/978-981-19-6088-8_35openalex-snapshot
Emotional Labour and Perceived Stress at Workplace—HR Analytics
inferred← citeshttps://doi.org/10.1007/978-981-92-1602-4_2openalex-snapshot
Emotional Labour Under Smart Water Systems: Job Satisfaction and Burnout Implications
inferred← citeshttps://doi.org/10.1007/978-981-92-2172-1_13openalex-snapshot
The Emotional Labour of Swedish Principals in Structurally Disadvantaged Areas
inferred← citeshttps://doi.org/10.1007/978-981-95-3159-2_4openalex-snapshot
Emotional Landscape of Hyflex Teaching: An Exploration of the Association Between EFL Teachers’ Emotion Labor and Emotional Vulnerability
inferred← citeshttps://doi.org/10.1007/978-981-95-9805-2_12openalex-snapshot
Monitoring Emotional Labor and Assessment Practices: The Effects of Sociocultural Setting on Iranian English Language Teachers
inferred← citeshttps://doi.org/10.1007/978-981-97-4318-6_24openalex-snapshot
Soft and Interpersonal Skills for Development as Professional in the Service Industry
inferred← citeshttps://doi.org/10.1007/978-981-97-5049-8_15openalex-snapshot
Art-Based Professional Development Program for Educators Working with Children at Risk
inferred← citeshttps://doi.org/10.1007/978-981-99-0432-7_2openalex-snapshot
I’m So Lost: The Dissonance and Conflict in Me
inferred← citeshttps://doi.org/10.1007/978-981-99-3895-7_24-1openalex-snapshot
Soft and Interpersonal Skills for Development as Professional in the Service Industry
inferred← citeshttps://doi.org/10.1007/978-981-99-7727-7_2openalex-snapshot
Emotional Intelligence and Job Performance
inferred← citeshttps://doi.org/10.1007/bf02885894openalex-snapshot
Prison staff and work stress: The role of organizational and emotional influences
inferred← citeshttps://doi.org/10.1007/bf02956090openalex-snapshot
Evaluation von Organisationsentwicklung im Krankenhaus — Methodologische und methodische Anforderungen und deren Realisierung
inferred← citeshttps://doi.org/10.1007/s00420-016-1176-9openalex-snapshot
Emotional dissonance and sickness absence: a prospective study of employees working with clients
inferred← citeshttps://doi.org/10.1007/s10459-025-10479-8openalex-snapshot
Reclaiming health professional identity when enforced stoicism harms
inferred← citeshttps://doi.org/10.1007/s10460-025-10713-4openalex-snapshot
Professional emotional neutrality and the role of background emotion work in the slaughterhouse
inferred← citeshttps://doi.org/10.1007/s10490-006-9024-1openalex-snapshot
Evidence of the practical utility of Wong’s emotional intelligence scale in Hong Kong and mainland China
inferred← citeshttps://doi.org/10.1007/s10490-010-9193-9openalex-snapshot
A multilevel model of affect and organizational commitment
inferred← citeshttps://doi.org/10.1007/s10490-013-9348-6openalex-snapshot
Display rule perceptions and job performance in a Chinese retail firm: The moderating role of employees’ affect at work
inferred← citeshttps://doi.org/10.1007/s10508-012-0049-xopenalex-snapshot
The Effects of Age and Drug Dependency on the Emotional Exhaustion and Job Satisfaction of Adult Streetworkers in Australia
inferred← citeshttps://doi.org/10.1007/s10551-007-9423-3openalex-snapshot
Perceptions of Deception: Making Sense of Responses to Employee Deceit
inferred← citeshttps://doi.org/10.1007/s10551-008-9975-xopenalex-snapshot
Lying and Smiling: Informational and Emotional Deception in Negotiation
inferred← citeshttps://doi.org/10.1007/s10551-013-1736-9openalex-snapshot
The Ethics of Meaningful Work: Types and Magnitude of Job-Related Harm and the Ethical Decision-Making Process
inferred← citeshttps://doi.org/10.1007/s10551-013-1831-yopenalex-snapshot
Normal Compassion: A Framework for Compassionate Decision Making
inferred← citeshttps://doi.org/10.1007/s10551-015-2821-zopenalex-snapshot
Linking Ethical Leadership to Employee Burnout, Workplace Deviance and Performance: Testing the Mediating Roles of Trust in Leader and Surface Acting
inferred← citeshttps://doi.org/10.1007/s10551-015-2944-2openalex-snapshot
The Effects of Thought Suppression on Ethical Decision Making: Mental Rebound Versus Ego Depletion
inferred← citeshttps://doi.org/10.1007/s10551-015-2983-8openalex-snapshot
Catering to the Needs of an Aging Workforce: The Role of Employee Age in the Relationship Between Corporate Social Responsibility and Employee Satisfaction
inferred← citeshttps://doi.org/10.1007/s10551-016-3040-yopenalex-snapshot
From Tell-Tale Signs to Irreconcilable Struggles: The Value of Emotion in Exploring the Ethical Dilemmas of Human Resource Professionals
inferred← citeshttps://doi.org/10.1007/s10643-019-00994-wopenalex-snapshot
Recovery Experiences Moderate the Impact of Work Stressors on Well-Being: A Two-Wave Study of Preschool Teachers
inferred← citeshttps://doi.org/10.1007/s10643-026-02208-6openalex-snapshot
“My Emotions Do Matter”: Illuminating the Wellbeing Impact of Early Childhood Educators’ Emotional Labour in their Work With Families
inferred← citeshttps://doi.org/10.1007/s10648-006-9030-3openalex-snapshot
Reflections on Investigating Emotion in Educational Activity Settings
inferred← citeshttps://doi.org/10.1007/s10648-015-9354-yopenalex-snapshot
Teacher Enthusiasm: Reviewing and Redefining a Complex Construct
inferred← citeshttps://doi.org/10.1007/s10648-019-09475-3openalex-snapshot
Antecedents and Consequences of Teachers’ Emotional Labor: a Systematic Review and Meta-analytic Investigation
inferred← citeshttps://doi.org/10.1007/s10869-009-9103-7openalex-snapshot
Quality of Work Life as a Mediator Between Emotional Labor and Work Family Interference
inferred← citeshttps://doi.org/10.1007/s10869-011-9217-6openalex-snapshot
Energy management of people in organizations
inferred← citeshttps://doi.org/10.1007/s10869-023-09886-8openalex-snapshot
“They Say They Support Diversity Initiatives, But They Don’t Demonstrate It”: The Impact of DEI Paradigms on the Emotional Labor of HR&DEI Professionals
inferred← citeshttps://doi.org/10.1007/s10899-021-10017-2openalex-snapshot
Review and Prospect of the Research on Occupational Health Psychology of Casino Employees
inferred← citeshttps://doi.org/10.1007/s11031-011-9215-zopenalex-snapshot
Does customer aggression more strongly affect happy employees? The moderating role of positive affectivity and extraversion
inferred← citeshttps://doi.org/10.1007/s11031-014-9418-1openalex-snapshot
Display rules for kindness: Outcomes of suppressing benevolent emotions
inferred← citeshttps://doi.org/10.1007/s11042-018-6705-yopenalex-snapshot
A study on emotion-labor based emotion burnout by video, questionnaires and structural equation model
inferred← citeshttps://doi.org/10.1007/s11089-011-0340-0openalex-snapshot
The Cost of Caring? Emotional Labour, Wellbeing and the Clergy
inferred← citeshttps://doi.org/10.1007/s11135-008-9219-2openalex-snapshot
Antecedents of employee involvement with the comparative model
inferred← citeshttps://doi.org/10.1007/s11135-018-0725-6openalex-snapshot
Women leadership and its effect on teachers’ emotional labor in Turkish high schools
inferred← citeshttps://doi.org/10.1007/s11199-021-01256-zopenalex-snapshot
Gender and Emotions at Work: Organizational Rank Has Greater Emotional Benefits for Men than Women
inferred← citeshttps://doi.org/10.1007/s11199-022-01281-6openalex-snapshot
Positive and Future-Focused vs. I-Focused: A Comparative Examination of Effective Conflict Resolution Scripts to Minimize Gender Backlash in Engineering Settings
inferred← citeshttps://doi.org/10.1007/s11217-007-9042-6openalex-snapshot
Reframing emotion in education through lenses of parrhesia and care of the self
inferred← citeshttps://doi.org/10.1007/s11218-015-9319-5openalex-snapshot
Knife-like mouth and tofu-like heart: emotion regulation by Chinese teachers in classroom teaching
inferred← citeshttps://doi.org/10.1007/s11218-018-9454-xopenalex-snapshot
“Running on fumes”: emotional exhaustion and burnout of teachers following a natural disaster
inferred← citeshttps://doi.org/10.1007/s11218-023-09826-7openalex-snapshot
Teacher emotional exhaustion: The synergistic roles of self-efficacy and student–teacher relationships
inferred← citeshttps://doi.org/10.1007/s11257-020-09276-2openalex-snapshot
Personality expression and recognition in Chinese language usage
inferred← citeshttps://doi.org/10.1007/s11266-024-00670-7openalex-snapshot
Revisiting the Impact of Illegitimate Tasks on Volunteers: Does Emotional Labor Make a Difference?
inferred← citeshttps://doi.org/10.1007/s11469-012-9388-zopenalex-snapshot
Work Alienation, Patterns of Substance Use and Country of Origin among Male Hospitality Workers in Israel
inferred← citeshttps://doi.org/10.1007/s11628-012-0181-7openalex-snapshot
The effects of emotional intelligence on service recovery and organizational loyalty: a case of flight attendants of South Korean airlines
inferred← citeshttps://doi.org/10.1007/s11628-014-0231-4openalex-snapshot
The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance
inferred← citeshttps://doi.org/10.1007/s11628-015-0268-zopenalex-snapshot
Measuring word-of-mouth activity after a service encounter: are we measuring what customers communicate?
inferred← citeshttps://doi.org/10.1007/s11628-020-00420-xopenalex-snapshot
The effects of culture shock on foreign employees in the service industry
inferred← citeshttps://doi.org/10.1007/s11628-020-00434-5openalex-snapshot
The path from role clarity to job satisfaction: natural acting and the moderating impact of perceived fairness of compensation in services
inferred← citeshttps://doi.org/10.1007/s11628-025-00585-3openalex-snapshot
Serving with masks: a comparative analysis of flight attendants’ emotional labor between normal and COVID-19 times
inferred← citeshttps://doi.org/10.1007/s11764-015-0487-2openalex-snapshot
Adult survivors of childhood cancers’ identity disclosures in the workplace
inferred← citeshttps://doi.org/10.1007/s12103-017-9396-4openalex-snapshot
The Causes and Consequences of Job-Related Stress among Prosecutors
inferred← citeshttps://doi.org/10.1007/s12144-020-01104-5openalex-snapshot
The way to improve organizational citizenship behavior for the employees who lack emotional intelligence
inferred← citeshttps://doi.org/10.1007/s12144-021-01646-2openalex-snapshot
Linking ‘unit emotion work’ to customer satisfaction and loyalty: A multilevel study in the hospitality industry
inferred← citeshttps://doi.org/10.1007/s12144-022-03274-wopenalex-snapshot
The moderating role of surface and deep acting on the relationship between natural emotional labor and organizational commitment
inferred← citeshttps://doi.org/10.1007/s12144-026-09645-xopenalex-snapshot
Impose and I’ll pose? A vignette experiment examining organizational positivity expectations: A conservation of resources and emotional labor perspective
inferred← citeshttps://doi.org/10.1007/s12147-014-9123-0openalex-snapshot
Differences in Male and Female Employees’ Personal Attributes? Myth or a Reasonable Assumption: Even Within Professions?
inferred← citeshttps://doi.org/10.1007/s12564-021-09701-0openalex-snapshot
Reflection of social capital in educational processes: emotional literacy and emotional labor context
inferred← citeshttps://doi.org/10.1007/s12564-024-10018-xopenalex-snapshot
Job engagement among novice school counselors: Daily emotion regulation in the context of job demands and resources
inferred← citeshttps://doi.org/10.1007/s12646-011-0107-9openalex-snapshot
Emotional Intelligence as a Moderator of Affectivity/Emotional Labor and Emotional Labor/Psychological Distress Relationships
inferred← citeshttps://doi.org/10.1007/s12646-013-0178-xopenalex-snapshot
Moderating Role of Affectivity in Emotional Labor and Emotional Exhaustion Among Customer Services Representatives
inferred← citeshttps://doi.org/10.1007/s13178-021-00609-3openalex-snapshot
Findommes, Cybermediated Sex Work, and Rinsing
inferred← citeshttps://doi.org/10.1007/s13384-013-0138-4openalex-snapshot
Emotional labor and burnout among Turkish primary school teachers
inferred← citeshttps://doi.org/10.1007/s40656-020-00363-6openalex-snapshot
Contested Numbers: The failed negotiation of objective statistics in a methodological review of Kinsey et al.’s sex research
inferred← citeshttps://doi.org/10.1007/s44202-025-00413-9openalex-snapshot
Validity evidence of the Brazilian adaptation of the teacher emotions scale (TES)
inferred← citeshttps://doi.org/10.1016/b978-0-08-044894-7.00605-9openalex-snapshot
Emotion in Educational Contexts
inferred← citeshttps://doi.org/10.1016/b978-0-12-374095-3.00015-xopenalex-snapshot
The Context of Care
inferred← citeshttps://doi.org/10.1016/b978-0-12-397045-9.00218-4openalex-snapshot
Nonverbal Communication
inferred← citeshttps://doi.org/10.1016/b978-0-12-812756-8.00023-2openalex-snapshot
Lifespan Perspectives on Emotion, Stress, and Conflict Management
inferred← citeshttps://doi.org/10.1016/b978-0-12-816544-7.00004-8openalex-snapshot
Burnout and the psychological impact of policing: trends and coping strategies
inferred← citeshttps://doi.org/10.1016/b978-0-323-91497-0.00133-8openalex-snapshot
Nonverbal communication
inferred← citeshttps://doi.org/10.1016/b978-0-323-95504-1.00387-2openalex-snapshot
Language in Call Centers
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