On the public citation graph
A Performance Measurement Framework for IT Service Management
0 signed · 3 inferred · view as graph
Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.
Is this your work? Sign in with ORCID and put your name on the
claims that are yours.
Reference health. See whether every reference in this work resolves to a
known work and none has been retracted — and get a dated CiteStamped
badge you can embed.
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.2139/ssrn.2866873openalex-extracted
A Measurement Model to Link Process Operational Measures to Risks Associated with Attainment of Business Critical Success Factors
inferred← citeshttps://doi.org/10.1109/icimtech.2018.8528195openalex-snapshot
The Influence of IT Service Management Performance Measurement to Customer Satisfaction
inferred← citeshttps://doi.org/10.1109/tnsm.2017.2771403openalex-snapshot
Anomaly Detection in Complex Real World Application Systems
Editorial review for independent work. ICSAC — the Institute for Complexity
Science and Advanced Computing — runs a structured editorial panel for researchers
publishing outside journals, and publishes on CiteStamp rails. Submission is free
and goes through ORCID: icsacinstitute.org/submit.