On the public citation graph

Using the SERVQUAL Framework to Examine the Service Quality in Higher Education in Thailand

https://doi.org/10.31014/aior.1993.04.02.286
0 signed · 35 inferred · view as graph

Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.

Is this your work? Sign in with ORCID and put your name on the claims that are yours.
Claim with ORCID
Reference health. See whether every reference in this work resolves to a known work and none has been retracted — and get a dated CiteStamped badge you can embed.
See reference health

What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1007/s10734-016-0098-5openalex-snapshot
The first year in higher education—critical requirements from the student perspective
inferredcites →https://doi.org/10.1007/s10734-017-0165-6openalex-snapshot
Conceptions of the value of higher education in a measured market
inferredcites →https://doi.org/10.1016/j.im.2017.06.002openalex-snapshot
From traditional education technologies to student satisfaction in Management education: A theory of the role of social media applications
inferredcites →https://doi.org/10.1080/02642060802294995openalex-snapshot
The measurement of the construct satisfaction in higher education
inferredcites →https://doi.org/10.1080/03075079.2019.1672644openalex-snapshot
Framing higher education quality from a business perspective: setting the conditions for value co-creation
inferredcites →https://doi.org/10.1080/08841241.2015.1083511openalex-snapshot
Designing a predictive model of student satisfaction in online learning
inferredcites →https://doi.org/10.1080/14783363.2017.1338133openalex-snapshot
In search of quality: measuring Higher Education Service Quality (HiEduQual)
inferredcites →https://doi.org/10.1080/21568235.2018.1474777openalex-snapshot
Assessing quality assurance in higher education: quality managers’ perceptions of effectiveness
inferredcites →https://doi.org/10.1108/17566690910971445openalex-snapshot
A review of twenty years of SERVQUAL research
inferredcites →https://doi.org/10.1108/qae-05-2017-0019openalex-snapshot
A pragmatic model of student satisfaction: a viewpoint of private higher education
inferredcites →https://doi.org/10.31014/aior.1993.04.01.182openalex-snapshot
Preparing Students for Success in a Changing World: The Role of Virtual Whiteboards in the Modern Classroom
inferredcites →https://doi.org/10.6084/m9.figshare.14173622openalex-snapshot
Evaluating The Technology-Enhanced Flipped Classroom Through The Students’ Eye: A Case Study

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.4637885openalex-extracted
Factor Analysis of Perceived Service Quality in Higher Education: The Application of the Serveperf Model
inferred← citeshttps://doi.org/10.1002/appl.70117openalex-snapshot
Evaluating Implementation Effectiveness in Malaysian Higher TVET: A Lean Waste–SERVQUAL Integrated Framework
inferred← citeshttps://doi.org/10.1007/978-3-031-52723-4_16openalex-snapshot
A Comparative Study of Service Quality in Portuguese and Angolan Higher Education Institutions
inferred← citeshttps://doi.org/10.1016/j.techsoc.2025.102982openalex-snapshot
A novel intuitionistic fuzzy based computing model for unravelling key attributes of service quality for higher education management
inferred← citeshttps://doi.org/10.1080/2331186x.2025.2502202openalex-snapshot
A comparative analysis of service quality and student perceptions in Kyrgyzstan’s higher education institutions
inferred← citeshttps://doi.org/10.1080/23311975.2025.2555607openalex-snapshot
Linking quality perception to satisfaction in private universities: a mediated marketing model
inferred← citeshttps://doi.org/10.18421/tem121-44openalex-snapshot
The Effect of Total Quality Service with E-Bekal on Customer Satisfaction
inferred← citeshttps://doi.org/10.22495/jgrv14i2siart3openalex-snapshot
Audit services quality and customer loyalty: The case of listed companies’ governance
inferred← citeshttps://doi.org/10.24857/rgsa.v18n4-089openalex-snapshot
The Influence of Promotion and Service Quality on Satisfaction and Its Impact on Tourist Loyalty in Historical Tourism Objects
inferred← citeshttps://doi.org/10.26907/esd.17.3.02openalex-snapshot
The Students’ Responses toward Implementation of Quality Management Principles and Service Quality in Higher Education
inferred← citeshttps://doi.org/10.33650/al-tanzim.v6i1.3308openalex-snapshot
Strategic Management of the Balanced Scorecard and Blue Ocean in Elementary Education Institutions
inferred← citeshttps://doi.org/10.33650/al-tanzim.v6i2.3300openalex-snapshot
Quality Service as A Strategy for Improving School Competitive Advantage
inferred← citeshttps://doi.org/10.3389/feduc.2022.954797openalex-snapshot
RETRACTED: The perceived service quality in higher education: An empirical study using the SERVPERF dimensions
inferred← citeshttps://doi.org/10.3389/feduc.2024.1492432openalex-snapshot
Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan
inferred← citeshttps://doi.org/10.37251/jolle.v2i2.2896openalex-snapshot
Multidimensional Service Quality Evaluation in a Private English Course Institution: A SERVQUAL-Adapted Percentage-Based Performance Mapping
inferred← citeshttps://doi.org/10.37373/jenius.v5i1.781openalex-snapshot
Pengkuruan kualitas pelayanan dengan customer satisfaction index dan servqual pada Fakultas Sains dan Teknologi Universitas Bhinneka PGRI
inferred← citeshttps://doi.org/10.4018/979-8-3373-8775-8.ch004openalex-snapshot
Integrating SERVQUAL, GAP Analysis, Feedback Systems, and Emotions in Hospitality Loyalty Dynamics
inferred← citeshttps://doi.org/10.4236/ojbm.2022.101013openalex-snapshot
Perceived Quality of Service for International Students at Tongren City, China
inferred← citeshttps://doi.org/10.47747/ijmhrr.v6i1.2459openalex-snapshot
Effect of Product Quality, Service Quality and Customer Relationship Management on Customer Loyalty Mediated by Customer Satisfaction of BPJS Employment Branch Office Palembang
inferred← citeshttps://doi.org/10.56286/ntujahs.v3i1.246openalex-snapshot
inferred← citeshttps://doi.org/10.5937/mkng2602135ropenalex-snapshot
Perceived service quality and student satisfaction in higher education: A SERVQUAL-based study
inferred← citeshttps://doi.org/10.5937/vojtehg73-55682openalex-snapshot
A novel intuitionistic fuzzy FMEA framework with Dombi aggregation for service quality in industry 4.0: Application in higher education
inferred← citeshttps://doi.org/10.61194/ijmb.v2i2.177openalex-snapshot
Evaluation of the Internal Control System Implementation in Credit Card Provision at Bank Rakyat Indonesia’s Regional Offices
Editorial review for independent work. ICSAC — the Institute for Complexity Science and Advanced Computing — runs a structured editorial panel for researchers publishing outside journals, and publishes on CiteStamp rails. Submission is free and goes through ORCID: icsacinstitute.org/submit.