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Omni-Channel Customer Experience (In)Consistency and Service Success: A Study Based on Polynomial Regression Analysis

https://doi.org/10.3390/jtaer16060112
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Outgoing claims: the papers this work cites, builds on, or argues with.

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The DAST Framework for Retail Atmospherics: The Impact of In- and Out-of-Store Retail Journey Touchpoints on the Customer Experience
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Omnichannel-based promotions’ effects on purchase behavior and brand image
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inferredcites →https://doi.org/10.1016/j.jretconser.2019.101985openalex-snapshot
Negative and positive customer shopping experience in an online context
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Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience
inferredcites →https://doi.org/10.1016/j.jretconser.2021.102487openalex-snapshot
How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics
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Accounting for common method variance in cross-sectional research designs.
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On the motivational nature of cognitive dissonance: Dissonance as psychological discomfort.
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Measuring customer experience in service: A systematic review
inferredcites →https://doi.org/10.1080/10548408.2019.1686101openalex-snapshot
Customer experience and engagement in tourism destinations: the experiential marketing perspective
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The Effect of Online versus Offline Retailer-Brand Image Incongruity on the Flow Experience
inferredcites →https://doi.org/10.1080/15332861.2015.1028250openalex-snapshot
An Investigation of Online Shopping Experience on Trust and Behavioral Intentions
inferredcites →https://doi.org/10.1080/15332969.2013.827068openalex-snapshot
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inferredcites →https://doi.org/10.1108/02634501211193930openalex-snapshot
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inferredcites →https://doi.org/10.1108/ijrdm-02-2020-0054openalex-snapshot
A moderated mediating mechanism of omnichannel customer experiences
inferredcites →https://doi.org/10.1108/ijrdm-04-2015-0056openalex-snapshot
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inferredcites →https://doi.org/10.1108/ijrdm-04-2018-0074openalex-snapshot
An investigation of consumers’ purchase intentions towards omni-channel shopping
inferredcites →https://doi.org/10.1108/ijrdm-05-2020-0169openalex-snapshot
Mobile word of mouth (m-WOM): analysing its negative impact on webrooming in omnichannel retailing
inferredcites →https://doi.org/10.1108/jbim-07-2016-0150openalex-snapshot
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inferredcites →https://doi.org/10.1108/josm-03-2016-0065openalex-snapshot
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
inferredcites →https://doi.org/10.1108/josm-06-2016-0142openalex-snapshot
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Corporate social responsibility and customer loyalty: exploring the role of identification, satisfaction and type of company
inferredcites →https://doi.org/10.1108/sjme-08-2019-0067openalex-snapshot
The impact of consumers’ positive online recommendations on the omnichannel webrooming experience
inferredcites →https://doi.org/10.1111/j.1468-2370.2010.00280.xopenalex-snapshot
Online Customer Experience: A Review of the Business-to-Consumer Online Purchase Context
inferredcites →https://doi.org/10.1177/0022242920920262openalex-snapshot
Customer Experience Journeys: Loyalty Loops Versus Involvement Spirals
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/0092070303254408openalex-snapshot
Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider
inferredcites →https://doi.org/10.1177/0149206315574597openalex-snapshot
The Thin Line Between Empowering and Laissez-Faire Leadership: An Expectancy-Match Perspective
inferredcites →https://doi.org/10.1177/1094670518812182openalex-snapshot
Gaining Customer Experience Insights That Matter
inferredcites →https://doi.org/10.1177/1094670519856119openalex-snapshot
Customer Equity Drivers, Customer Experience Quality, and Customer Profitability in Banking Services: The Moderating Role of Social Influence
inferredcites →https://doi.org/10.1287/isre.2015.0611openalex-snapshot
Research Note—Using Expectation Disconfirmation Theory and Polynomial Modeling to Understand Trust in Technology
inferredcites →https://doi.org/10.1509/jm.15.0420openalex-snapshot
Understanding Customer Experience Throughout the Customer Journey
inferredcites →https://doi.org/10.1509/jmkg.66.2.120.18470openalex-snapshot
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
inferredcites →https://doi.org/10.17705/1jais.00285openalex-snapshot
Examining Two Expectation Disconfirmation Theory Models: Assimilation and Asymmetry Effects
inferredcites →https://doi.org/10.2307/20721428openalex-snapshot
Expectation Disconfirmation and Technology Adoption: Polynomial Modeling and Response Surface Analysis1
inferredcites →https://doi.org/10.2307/249589openalex-snapshot
The Effects of Information System User Expectations on Their Performance and Perceptions
inferredcites →https://doi.org/10.2307/25148634openalex-snapshot
Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1
inferredcites →https://doi.org/10.2307/256822openalex-snapshot
ON THE USE OF POLYNOMIAL REGRESSION EQUATIONS AS AN ALTERNATIVE TO DIFFERENCE SCORES IN ORGANIZATIONAL RESEARCH.
inferredcites →https://doi.org/10.25300/misq/2014/38.3.05openalex-snapshot
Expectation Confirmation in Information Systems Research: A Test of Six Competing Models
inferredcites →https://doi.org/10.25300/misq/2017/41.3.03openalex-snapshot
User Compensation as a Data Breach Recovery Action: An Investigation of the Sony PlayStation Network Breach1
inferredcites →https://doi.org/10.3390/jtaer16030025openalex-snapshot
How Social Ties Influence Customers’ Involvement and Online Purchase Intentions
inferredcites →https://doi.org/10.3390/jtaer16050080openalex-snapshot
Customer Experience in Fintech
inferredcites →https://doi.org/10.3390/su13136993openalex-snapshot
Channel Depth or Consistency? A Study on Establishing a Sustainable Omnichannel Strategy for Fashion Department Store Retailers
inferredcites →https://doi.org/10.4067/s0718-18762020000300104openalex-snapshot
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