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Using SERVQUAL Method to Assess Tourist Service Quality by the Example of the Silesian Museum Established on the Post-Mining Area
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1007/s10488-013-0528-yopenalex-snapshot
Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research
inferredcites →https://doi.org/10.1007/s10824-011-9144-4openalex-snapshot
How cultural organizations’ size and funding influence innovation and performance: the case of museums
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Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars
inferredcites →https://doi.org/10.1016/j.musmancur.2005.03.002openalex-snapshot
Evaluating a museum as a tourist product using the servqual method
inferredcites →https://doi.org/10.1016/j.sbspro.2012.05.030openalex-snapshot
Competition In Tourism In Terms of Changing Environment
inferredcites →https://doi.org/10.1016/j.sbspro.2016.05.118openalex-snapshot
RETRACTED: Measuring Service Quality in Tourism Industry
inferredcites →https://doi.org/10.1016/j.tourman.2017.11.009openalex-snapshot
Quality assessment of airline baggage handling systems using SERVQUAL and BWM
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Comparative assessment of tourist satisfaction with destinations across two nationalities
inferredcites →https://doi.org/10.1016/s0261-5177(97)00094-0openalex-snapshot
From SERVQUAL to HOLSAT: holiday satisfaction in Varadero, Cuba
inferredcites →https://doi.org/10.1080/09647770500602003openalex-snapshot
Evaluating a museum as a tourist product using the servqual method
inferredcites →https://doi.org/10.1080/09669582.2020.1758708openalex-snapshot
Pandemics, tourism and global change: a rapid assessment of COVID-19
inferredcites →https://doi.org/10.1080/14783363.2012.733259openalex-snapshot
Reframing the past: A new approach in service quality assessment
inferredcites →https://doi.org/10.1080/1528008x.2015.966298openalex-snapshot
An Empirical Study of the Effects of Service Quality, Visitor Satisfaction, and Emotions on Behavioral Intentions of Visitors to the Museums of Macau
inferredcites →https://doi.org/10.1108/08876041011060495openalex-snapshot
A CIT investigation of other customers' influence in services
inferredcites →https://doi.org/10.1108/09596111311290219openalex-snapshot
Service quality perceptions and customer loyalty in casinos
inferredcites →https://doi.org/10.1108/13555850910926272openalex-snapshot
An application of integrating SERVQUAL and Kano's model into QFD for logistics services
inferredcites →https://doi.org/10.1108/ijhcqa-05-2011-0034openalex-snapshot
Experienced and potential medical tourists' service quality expectations
inferredcites →https://doi.org/10.1108/jtf-01-2018-0004openalex-snapshot
Using SERVQUAL to determine Generation Y’s satisfaction towards hoteling industry in Malaysia
inferredcites →https://doi.org/10.1177/002224299205600304openalex-snapshot
Measuring Service Quality: A Reexamination and Extension
inferredcites →https://doi.org/10.1177/004728750003800408openalex-snapshot
Assessing Tourists’ Satisfaction with Shopping in the Hong Kong Special Administrative Region of China
inferredcites →https://doi.org/10.1177/1356766708100822openalex-snapshot
Taiwanese tourists' perceptions of service quality on outbound guided package tours: A qualitative examination of the SERVQUAL dimensions
inferredcites →https://doi.org/10.18778/0867-5856.12.1.03openalex-snapshot
An Evaluation of the Attractiveness of a Tourist Product (SERVQUAL Method)
inferredcites →https://doi.org/10.18778/0867-5856.20.1.04openalex-snapshot
Jakość produktu atrakcji turystycznych a zadowolenie, korzyści i zamiary zwiedzających: weryfikacja modelu
inferredcites →https://doi.org/10.20286/ijtmgh-040119openalex-snapshot
Service Quality in Iran’s Medical Tourism: Hospitals in Shiraz City
inferredcites →https://doi.org/10.2307/1251430openalex-snapshot
A Conceptual Model of Service Quality and Its Implications for Future Research
inferredcites →https://doi.org/10.2478/amsc-2013-0025openalex-snapshot
Geotechnical Aspects of Revitalisation of Post-Mining Areas - An Example of the Adaptation of Katowice Hard Coal Mine for the New Silesian Museum / Geotechniczne aspekty rewitalizacji terenów pogórniczych - przykład adaptacji KWK „KATOWICE” na nowe muzeum śląskie
inferredcites →https://doi.org/10.29115/sp-2012-0021openalex-snapshot
Item-Nonresponse and the 10-Point Response Scale in Telephone Surveys
inferredcites →https://doi.org/10.33119/jmfs.2018.34.1openalex-snapshot
Measuring tourist satisfaction with destination attributes
inferredcites →https://doi.org/10.3846/1392-8619.2009.15.631-645openalex-snapshot
SERVICE QUALITY GAPS AND THEIR ROLE IN SERVICE ENTERPRISES DEVELOPMENT
inferredcites →https://doi.org/10.5281/zenodo.14579729openalex-snapshot
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
inferredcites →https://doi.org/10.5539/ibr.v6n12p134openalex-snapshot
A Review of Literature on the Gaps Model on Service Quality: A 3-Decades Period: 1985–2013
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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How To Improve Tourist Satisfaction in Agricultural Regions: The Case of Olive Oil Tourism
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Rural tourism in India and pro-tourism behavior
inferred← citeshttps://doi.org/10.1145/3675812.3675829openalex-snapshot
Service Quality Evaluation System of Distance Education Based on SERVQUAL model: Taking Courses of Moral Education at Hefei Science and Technology College as an Example
inferred← citeshttps://doi.org/10.19053/uptc.9789586608268openalex-snapshot
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Evaluation of Service Quality in Public Transportation using A Fuzzy Hybrid Method Based on SERVQUAL Approach: Istanbul Case Study
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Analysis of Service Quality Factors of the Regional Planning Agency of Aceh
inferred← citeshttps://doi.org/10.3389/frsc.2024.1502234openalex-snapshot
Research on the tourism service quality evaluation of Gongbei Lingnan community under the perspective of SERVQUAL theory
inferred← citeshttps://doi.org/10.3390/proceedings2022082034openalex-snapshot
The E-Servqual Effect on Mobile Stickiness Intention of E-Commerce Marketplace
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An IPA Analysis of Tourist Perception and Satisfaction with Nisville Jazz Festival Service Quality
inferred← citeshttps://doi.org/10.3390/tourhosp7090289openalex-snapshot
Development and Psychometric Validation of the Museum Quality and Museum Perceived Value Scales
inferred← citeshttps://doi.org/10.36941/jesr-2022-0039openalex-snapshot
The Quality of Entrepreneurship Development Service Vocational High School: Assesment with Servqual Model
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