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Customer Satisfaction and Customer Loyalty in the Post-Crisis Banking Sector of Ghana

https://doi.org/10.7176/jmcr/76-04
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1002/tie.21626openalex-snapshot
Customer Satisfaction with Retail Banking Services in Ghana
inferredcites →https://doi.org/10.1016/j.jretconser.2012.04.006openalex-snapshot
An integrative conceptual framework for analyzing customer satisfaction with shopping trip experiences in grocery retailing
inferredcites →https://doi.org/10.1037/0021-9010.62.4.480openalex-snapshot
Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.
inferredcites →https://doi.org/10.1080/02642069.2018.1509958openalex-snapshot
The service smile chain: linking leader emotions to customer outcomes
inferredcites →https://doi.org/10.1080/09593969.2016.1182934openalex-snapshot
Running for pleasure or performance? How store attributes and hedonic product value influence consumer satisfaction
inferredcites →https://doi.org/10.1108/01443570610650585openalex-snapshot
Operations Management: An Integrated Approach
inferredcites →https://doi.org/10.1108/02652320910968368openalex-snapshot
Using a multiple‐attribute approach for measuring customer satisfaction with retail banking services in Kuwait
inferredcites →https://doi.org/10.1108/03090560510601761openalex-snapshot
The impact of servicescape on quality perception
inferredcites →https://doi.org/10.1108/03090560510601789openalex-snapshot
The importance of consumers' perceived risk in retail strategy
inferredcites →https://doi.org/10.1108/07363760310483676openalex-snapshot
Customer loyalty and customer loyalty programs
inferredcites →https://doi.org/10.1108/07363760610674347openalex-snapshot
The role of value in services: a study in a retail environment
inferredcites →https://doi.org/10.1108/09604520810871874openalex-snapshot
Investigating the concept of potential quality
inferredcites →https://doi.org/10.1108/09604521011011630openalex-snapshot
Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
inferredcites →https://doi.org/10.1108/jbs-jun-2012-0013openalex-snapshot
Customer‐oriented organizations: a framework for innovation
inferredcites →https://doi.org/10.1108/jima-09-2019-0185openalex-snapshot
Internal marketing, service quality and perceived customer satisfaction
inferredcites →https://doi.org/10.1177/0092070394222001openalex-snapshot
Customer Loyalty: Toward an Integrated Conceptual Framework
inferredcites →https://doi.org/10.1509/jm.11.0508openalex-snapshot
Not All Repeat Customers Are the Same: Designing Effective Cross-Selling Promotion on the Basis of Attitudinal Loyalty and Habit
inferredcites →https://doi.org/10.4018/ijswis.2020040103openalex-snapshot
Web Mining Customer Perceptions to Define Product Positions and Design Preferences
inferredcites →https://doi.org/10.5267/j.msl.2019.11.001openalex-snapshot
Assessing the effects of perceived quality and perceived value on customer satisfaction
inferredcites →https://doi.org/10.5539/ijbm.v11n1p249openalex-snapshot
Relationship between Customer Satisfaction and Customer Loyalty in the Retail Banking Sector of Ghana

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

inferred← citeshttps://doi.org/10.2139/ssrn.4671638openalex-extracted
Bank Sustainability Characteristics, Bank-Based Climate Change Initiatives and Financial Performance: The Role of Corporate Governance Mechanisms
inferred← citeshttps://doi.org/10.1016/j.irfa.2024.103438openalex-snapshot
Bank sustainability, climate change initiatives and financial performance: The role of corporate governance
inferred← citeshttps://doi.org/10.1080/23311975.2022.2163797openalex-snapshot
Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective
inferred← citeshttps://doi.org/10.20473/jebis.v9i2.48051openalex-snapshot
DETERMINANT OF CUSTOMER LOYALTY FOR BANK SYARIAH INDONESIA AFTER M&A ACTIVITY BASED ON CONFIRMATORY FACTOR ANALYSIS
inferred← citeshttps://doi.org/10.20944/preprints202312.1838.v1openalex-snapshot
Delightful Customer Experience: An Antecedent for Profitability and Sustainable Growth of Airline Businesses
inferred← citeshttps://doi.org/10.21203/rs.3.rs-7969149/v1openalex-snapshot
Assessing the Impact of the 2017-2020 Banking Crisis in Ghana: A Causal Analysis of Systemic Stability, Public Trust, and Economic Growth
inferred← citeshttps://doi.org/10.5755/j01.ee.32.5.28997openalex-snapshot
E-banking Customer Satisfaction and Loyalty: Evidence from Serial Mediation through Modified E-S-QUAL Model and Second-Order PLS-SEM
inferred← citeshttps://doi.org/10.59857/ijabs.3912openalex-snapshot
The Impact of Hedonic and Utilitarian Values, alongside Psychological Factors, on Customer Satisfaction and Loyalty of female consumers
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