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Exploring the role of the Amazon effect on customer expectations: An analysis of user‐generated content in consumer electronics retailing

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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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A theoretical exploration and model of consumer expectations, post‐purchase affective states and affective behaviour
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Online shopping experience in an emerging e‐retailing market: Towards a conceptual model
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Dissatisfaction, Disconfirmation, and Distrust: an Empirical Examination of Value Co-Destruction through Negative Electronic Word-of-Mouth (eWOM)
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Consequences of customer engagement behavior: when negative Facebook posts have positive effects
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Complaint handling on social media: The impact of multiple response times on consumer satisfaction
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A game theoretic analysis of multichannel retail in the context of “showrooming”
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How Does Brand-related User-generated Content Differ across YouTube, Facebook, and Twitter?
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A Meta-analytic Investigation of the Role of Valence in Online Reviews
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A review of ontology based query expansion
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Profiling (un-)committed online complainants: Their characteristics and post-webcare reactions
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Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?
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Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing
inferredcites →https://doi.org/10.1016/j.jretconser.2017.07.005openalex-snapshot
Disruptions versus more disruptions: How the Amazon dash button is altering consumer buying patterns
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What factors determine e-satisfaction and consumer spending in e-commerce retailing?
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Revisiting the supermarket in-store customer shopping experience
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Online fashion shopping paradox: The role of customer reviews and facebook marketing
inferredcites →https://doi.org/10.1016/j.jretconser.2019.101923openalex-snapshot
Combining channels to make smart purchases: The role of webrooming and showrooming
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Design and Planning of Manufacturing Networks for Mass Customisation and Personalisation: Challenges and Outlook
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The relationship between sustainability and customer satisfaction in hospitality: An explorative investigation using eWOM as a data source
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Barriers to Entry -- A Corporate Strategy Perspective
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Natural Language Processing for Online Applications
inferredcites →https://doi.org/10.1080/02642069.2015.1062883openalex-snapshot
Customer e-complaining behaviours using social media
inferredcites →https://doi.org/10.1080/09593969.2018.1556179openalex-snapshot
Customer complaint behaviour (CCB) in the retail sector: why do customers voice their complaints on Facebook?
inferredcites →https://doi.org/10.1080/15256480.2020.1746218openalex-snapshot
Assessment of Hotel Performance and Guest Satisfaction through eWOM: Big Data for Better Insights
inferredcites →https://doi.org/10.1080/19368623.2018.1396275openalex-snapshot
Identifying restaurant satisfiers and dissatisfiers: Suggestions from online reviews
inferredcites →https://doi.org/10.1108/08876040510609934openalex-snapshot
When service failure is not service failure: an exploration of the forms and motives of “illegitimate” customer complaining
inferredcites →https://doi.org/10.1108/08876040810862895openalex-snapshot
Toward a measure of service convenience: multiple‐item scale development and empirical test
inferredcites →https://doi.org/10.1108/09564231311323962openalex-snapshot
Measuring consumer perceptions of online shopping convenience
inferredcites →https://doi.org/10.1108/09564239510101536openalex-snapshot
The determinants of service quality: satisfiers and dissatisfiers
inferredcites →https://doi.org/10.1108/09590551011052098openalex-snapshot
Effects of online store attributes on customer satisfaction and repurchase intentions
inferredcites →https://doi.org/10.1108/978-1-83867-663-620201017openalex-snapshot
Smart Consumers and Decision-making Process in the Smart Retailing Context through Generation Z Eyes
inferredcites →https://doi.org/10.1108/apjml-04-2017-0071openalex-snapshot
Post-purchase shipping and customer service experiences in online shopping and their impact on customer satisfaction
inferredcites →https://doi.org/10.1108/apjml-11-2015-0167openalex-snapshot
E-fulfillment dimensions and its influence on customers in e-tailing: a critical review
inferredcites →https://doi.org/10.1108/ejm-07-2012-0400openalex-snapshot
User-generated content behaviour of the dissatisfied service customer
inferredcites →https://doi.org/10.1108/ijpdlm-03-2018-0143openalex-snapshot
The new age of customer impatience
inferredcites →https://doi.org/10.1108/ijrdm-09-2015-0140openalex-snapshot
The digitalization of retailing: an exploratory framework
inferredcites →https://doi.org/10.1108/josm-08-2014-0216openalex-snapshot
Firm self-service technology readiness
inferredcites →https://doi.org/10.1108/jsm-04-2017-0117openalex-snapshot
Omni-channel service failures and recoveries: refined typologies using Facebook complaints
inferredcites →https://doi.org/10.1108/sl-08-2019-0121openalex-snapshot
How Amazon uses metrics to drive success
inferredcites →https://doi.org/10.1108/sl-09-2016-0073openalex-snapshot
Beset by the digital revolution successful retailers embrace technology that enhances customer value
inferredcites →https://doi.org/10.1109/mic.2003.1167344openalex-snapshot
Amazon.com recommendations: item-to-item collaborative filtering
inferredcites →https://doi.org/10.1145/2872427.2883089openalex-snapshot
An Empirical Analysis of Algorithmic Pricing on Amazon Marketplace
inferredcites →https://doi.org/10.1177/001088048802800415openalex-snapshot
Key Factors in Guest Satisfaction
inferredcites →https://doi.org/10.1177/002224378001700405openalex-snapshot
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
inferredcites →https://doi.org/10.1177/1094670503254288openalex-snapshot
Service Failure in Online Retailing
inferredcites →https://doi.org/10.1287/mksc.2013.0779openalex-snapshot
The Dimensionality of Customer Satisfaction Survey Responses and Implications for Driver Analysis
inferredcites →https://doi.org/10.1287/mksc.2018.1084openalex-snapshot
Showrooming and Webrooming: Information Externalities Between Online and Offline Sellers
inferredcites →https://doi.org/10.19030/jabr.v25i5.1009openalex-snapshot
Time Pressure, Time Saving And Online Shopping: Exploring A Contradiction
inferredcites →https://doi.org/10.2307/2288384openalex-snapshot
Content Analysis: An Introduction to its Methodology.
inferredcites →https://doi.org/10.4000/books.aaccademia.1537openalex-snapshot
SentIta and Doxa: Italian Databases and Tools for Sentiment Analysis Purposes
inferredcites →https://doi.org/10.4000/books.aaccademia.8954openalex-snapshot
#andràtuttobene: Images, Texts, Emojis and Geodata in a Sentiment Analysis Pipeline
inferredcites →https://doi.org/10.4018/jssmet.2011070101openalex-snapshot
The Impact of E-Retail Environment Characteristics on E-Satisfaction and Purchase Intent
inferredcites →https://doi.org/10.4324/9780203551691openalex-snapshot
Analyzing Media Messages
inferredcites →https://doi.org/10.4324/9780429292552-2-2openalex-snapshot
The Customer-Centric Supply Chain
inferredcites →https://doi.org/10.51926/iste.9781784050535openalex-snapshot
La formalisation des langues
inferredcites →https://doi.org/10.5860/choice.47-6963openalex-snapshot
Satisfaction: a behavioral perspective on the consumer
inferredcites →https://doi.org/10.7433/s95.2014.05openalex-snapshot
A planned study of the impact of B2C logistics service quality on shopper satisfaction and loyalty

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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