On the public citation graph
Consumer response journey following a product‐harm crisis: The role of online brand communities
0 signed · 91 inferred · view as graph
Inferred edges come from two machine sources: sweeps of open repository metadata (mostly SSRN and Zenodo), and a bulk OpenAlex citation snapshot. Every row below is labelled with the one it came from. Neither is a complete citation index — absence here is not evidence of absence.
Is this your work? Sign in with ORCID and put your name on the
claims that are yours.
Reference health. See whether every reference in this work resolves to a
known work and none has been retracted — and get a dated CiteStamped
badge you can embed.
What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/mar.20289openalex-snapshot
How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness
inferredcites →https://doi.org/10.1002/mar.21470openalex-snapshot
Determinants of online brand communities’ and millennials’ characteristics: A social influence perspective
inferredcites →https://doi.org/10.1007/s10551-014-2258-9openalex-snapshot
Corporate Social ‘Irresponsibility’: Are Consumers’ Biases in Attribution of Blame Helping Companies in Product–Harm Crises Involving Hybrid Products?
inferredcites →https://doi.org/10.1007/s10551-014-2442-yopenalex-snapshot
Care and Commitment in Ethical Consumption: An Exploration of the ‘Attitude–Behaviour Gap’
inferredcites →https://doi.org/10.1007/s10551-019-04420-4openalex-snapshot
The Consumers’ Emotional Dog Learns to Persuade Its Rational Tail: Toward a Social Intuitionist Framework of Ethical Consumption
inferredcites →https://doi.org/10.1007/s10551-020-04588-0openalex-snapshot
Trust Erosion During Industry-Wide Crises: The Central Role of Consumer Legitimacy Judgement
inferredcites →https://doi.org/10.1007/s11002-014-9340-zopenalex-snapshot
Attributions of blame following a product-harm crisis depend on consumers’ attachment styles
inferredcites →https://doi.org/10.1007/s11747-009-0186-5openalex-snapshot
A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power
inferredcites →https://doi.org/10.1007/s11747-017-0558-1openalex-snapshot
Marketing research on product-harm crises: a review, managerial implications, and an agenda for future research
inferredcites →https://doi.org/10.1007/s11747-019-00679-1openalex-snapshot
A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights
inferredcites →https://doi.org/10.1016/j.ijresmar.2003.12.003openalex-snapshot
Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis
inferredcites →https://doi.org/10.1016/j.indmarman.2012.01.009openalex-snapshot
Capturing processes in longitudinal multiple case studies
inferredcites →https://doi.org/10.1016/j.indmarman.2013.02.016openalex-snapshot
The dynamics and evolution of trust in business relationships
inferredcites →https://doi.org/10.1016/j.indmarman.2013.05.001openalex-snapshot
Network process analysis: An event-based approach to study business network dynamics
inferredcites →https://doi.org/10.1016/j.intmar.2019.05.006openalex-snapshot
The Role of Network Embeddedness and Psychological Ownership in Consumer Responses to Brand Transgressions
inferredcites →https://doi.org/10.1016/j.intmar.2020.02.002openalex-snapshot
“Don't Forget that Others Are Watching, Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media
inferredcites →https://doi.org/10.1016/j.jbusres.2011.07.029openalex-snapshot
Consumer engagement in a virtual brand community: An exploratory analysis
inferredcites →https://doi.org/10.1016/j.jbusres.2018.07.049openalex-snapshot
The critical role of customer forgiveness in successful service recovery
inferredcites →https://doi.org/10.1016/j.jbusres.2018.09.008openalex-snapshot
Buffering effects of brand community identification in service failures: The role of customer citizenship behaviors
inferredcites →https://doi.org/10.1016/j.jbusres.2020.02.032openalex-snapshot
Customers’ motivation to engage with luxury brands on social media
inferredcites →https://doi.org/10.1016/j.jbusres.2020.04.044openalex-snapshot
Managing the product-harm crisis in the digital era: The role of consumer online brand community engagement
inferredcites →https://doi.org/10.1016/j.jbusres.2020.06.061openalex-snapshot
The road to consumer forgiveness is paved with money or apology? The roles of empathy and power in service recovery
inferredcites →https://doi.org/10.1016/j.jbusres.2022.02.063openalex-snapshot
Corporate social irresponsibility and consumer punishment: A systematic review and research agenda
inferredcites →https://doi.org/10.1016/j.jcps.2011.05.005openalex-snapshot
The effects of self‐brand connections on responses to brand failure: A new look at the consumer–brand relationship
inferredcites →https://doi.org/10.1016/j.tele.2022.101807openalex-snapshot
The more we know, the more likely we may agree?
inferredcites →https://doi.org/10.1037//0022-3514.39.2.186openalex-snapshot
A cognitive (attribution)-emotion-action model of motivated behavior: An analysis of judgments of help-giving.
inferredcites →https://doi.org/10.1057/jibs.2011.18openalex-snapshot
Qualitative research for international business
inferredcites →https://doi.org/10.1080/00224540109600567openalex-snapshot
The Effects of Apology and Perspective Taking on Interpersonal Forgiveness: A Dissonance-Attribution Model of Interpersonal Forgiveness
inferredcites →https://doi.org/10.1080/0144929x.2021.1872704openalex-snapshot
Can social media-based brand communities build brand relationships? Examining the effect of community engagement on brand love
inferredcites →https://doi.org/10.1080/0267257x.2015.1069373openalex-snapshot
Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response
inferredcites →https://doi.org/10.1080/0267257x.2015.1117518openalex-snapshot
Online brand communities: constructing and co-constructing brand culture
inferredcites →https://doi.org/10.1080/0267257x.2018.1450282openalex-snapshot
A netnographic sensibility: developing the netnographic/social listening boundaries
inferredcites →https://doi.org/10.1080/0267257x.2018.1536675openalex-snapshot
Communicating corporate social responsibility in a social world: the effects of company-generated and user-generated social media content on CSR attributions and scepticism
inferredcites →https://doi.org/10.1086/208978openalex-snapshot
Consumer Reactions to Product Failure: An Attributional Approach
inferredcites →https://doi.org/10.1086/230140openalex-snapshot
Narrative, Event-Structure Analysis, and Causal Interpretation in Historical Sociology
inferredcites →https://doi.org/10.1086/670170openalex-snapshot
Social Influence and Consumer Behavior
inferredcites →https://doi.org/10.1108/07363761311304924openalex-snapshot
Conceptualizing consumers' experiences of product‐harm crises
inferredcites →https://doi.org/10.1108/ejm-08-2013-0409openalex-snapshot
Firm-brand community value co-creation as alignment of practices
inferredcites →https://doi.org/10.1108/ejm-09-2019-0698openalex-snapshot
Recovering the corporate brand: lessons from an industry crisis
inferredcites →https://doi.org/10.1108/jcm-02-2016-1721openalex-snapshot
Crises through the consumer lens: the role of trust, blame and risk
inferredcites →https://doi.org/10.1108/josm-12-2021-0481openalex-snapshot
Immersive netnography: a novel method for service experience research in virtual reality, augmented reality and metaverse contexts
inferredcites →https://doi.org/10.1108/jpbm-06-2014-0635openalex-snapshot
Consumer engagement in online brand communities: a social media perspective
inferredcites →https://doi.org/10.1108/jrim-10-2016-0104openalex-snapshot
How trust moderates social media engagement and brand equity
inferredcites →https://doi.org/10.1108/jsm-08-2017-0294openalex-snapshot
Netnography as a tool for understanding customers: implications for service research and practice
inferredcites →https://doi.org/10.1108/qmr-06-2016-0053openalex-snapshot
Sample size for qualitative research
inferredcites →https://doi.org/10.1111/j.1540-5885.2008.00325.xopenalex-snapshot
Brand Community Members as a Source of Innovation
inferredcites →https://doi.org/10.1146/annurev.ps.31.020180.002325openalex-snapshot
Attribution Theory and Research
inferredcites →https://doi.org/10.1177/002071528102200107openalex-snapshot
Comparative Sociology and the Comparative Method
inferredcites →https://doi.org/10.1177/0146167297232006openalex-snapshot
Generalized Intergroup Contact Effects on Prejudice
inferredcites →https://doi.org/10.1177/1094670515606064openalex-snapshot
Service Recovery via Social Media
inferredcites →https://doi.org/10.1177/10946705231163884openalex-snapshot
Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations
inferredcites →https://doi.org/10.1287/mnsc.2014.2095openalex-snapshot
The Dynamic Impact of Product-Harm Crises on Brand Preference and Advertising Effectiveness: An Empirical Analysis of the Automobile Industry
inferredcites →https://doi.org/10.1509/jm.10.0414openalex-snapshot
Rising from the Ashes: How Brands and Categories Can Overcome Product-Harm Crises
inferredcites →https://doi.org/10.1509/jmkg.73.5.30openalex-snapshot
How Brand Community Practices Create Value
inferredcites →https://doi.org/10.1509/jmkr.37.2.215.18729openalex-snapshot
Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations
inferredcites →https://doi.org/10.1509/jmkr.39.1.61.18935openalex-snapshot
The Field behind the Screen: Using Netnography for Marketing Research in Online Communities
inferredcites →https://doi.org/10.1509/jmr.10.0197openalex-snapshot
Base-Rate Information in Consumer Attributions of Product-Harm Crises
inferredcites →https://doi.org/10.1521/jscp.2005.24.6.860openalex-snapshot
Transgression Severity and Forgiveness: Different Moderators for Objective and Subjective Severity
inferredcites →https://doi.org/10.17169/fqs-11.3.1428openalex-snapshot
Sample Size and Saturation in PhD Studies Using Qualitative Interviews
inferredcites →https://doi.org/10.2501/ijmr-2014-045openalex-snapshot
Social Word of Mouth: How Trust Develops in the Market
inferredcites →https://doi.org/10.4018/ijebr.288036openalex-snapshot
Information Acquisition, Persuasion, and Group Conformity of Online Tribalism
inferredcites →https://doi.org/10.4135/9781446249413.n8openalex-snapshot
Introducing Cluster Analysis: What Can It Teach Us about the Case?
inferredcites →https://doi.org/10.5465/amr.2010.0522openalex-snapshot
Understanding Attributions of Corporate Social Irresponsibility
inferredcites →https://doi.org/10.5465/amr.2012.0099openalex-snapshot
Event System Theory: An Event-Oriented Approach to the Organizational Sciences
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.2139/ssrn.4906112openalex-extracted
Affair of Augmented Reality in the Heart of Virtual Showrooming - the Ultimate Omnichannel Solution for Retailing Brand
inferred← citeshttps://doi.org/10.1002/cb.2390openalex-snapshot
The anti‐consumption journey: Unplugging for improved well‐being
inferred← citeshttps://doi.org/10.1002/cb.70110openalex-snapshot
Customer Rage: Systematic Literature Review and Future Research Agenda
inferred← citeshttps://doi.org/10.1002/cb.70113openalex-snapshot
The Time‐Varying Effects of Online Brand Communities and Their Content Sharing on Digital Goods Sampling
inferred← citeshttps://doi.org/10.1002/cb.70159openalex-snapshot
When Surprise Leads to Consumer Loyalty?
inferred← citeshttps://doi.org/10.1002/mar.22138openalex-snapshot
Consumer forgiveness: A literature review and research agenda
inferred← citeshttps://doi.org/10.1016/j.econlet.2026.112925openalex-snapshot
On the identification of state space models with exogenous shifts: An application to car sales data
inferred← citeshttps://doi.org/10.1016/j.jbusres.2026.116522openalex-snapshot
Behavioral involvement and structural influence in negative word-of-mouth diffusion: Exploring online firestorms during service crises
inferred← citeshttps://doi.org/10.1016/j.jretconser.2023.103669openalex-snapshot
Vegan luxury for non-vegan consumers: Impacts on brand trust and attitude towards the firm
inferred← citeshttps://doi.org/10.1016/j.jretconser.2024.103899openalex-snapshot
Is virtual streamer useful? Effect of streamer type on consumer brand forgiveness when streamers make inappropriate remarks
inferred← citeshttps://doi.org/10.1016/j.jretconser.2025.104226openalex-snapshot
Brand loyalty and repurchase intention in the face of opportunistic recalls: The moderating role of perceived dialogical CSR communication
inferred← citeshttps://doi.org/10.1057/s41270-025-00408-4openalex-snapshot
Self-efficacy or perceived behavioral control: which influences bank-switching intention?
inferred← citeshttps://doi.org/10.1080/10447318.2025.2544002openalex-snapshot
Community Dynamics and Information Sharing in Online Networks: A Mixed-Method Analysis of WeChat Users Based on Cognitive Emotion Theory
inferred← citeshttps://doi.org/10.1080/10496491.2026.2689476openalex-snapshot
AI-Powered Celebrity Substitution After Endorser Scandal: Promotion-Governance in Convergent VR-AR-AI Media Ecosystems
inferred← citeshttps://doi.org/10.1108/jpbm-02-2026-6779openalex-snapshot
From crisis to opportunity: how gift types reshape consumer patronage intention through perceived brand responsibility
inferred← citeshttps://doi.org/10.1108/jpbm-02-2026-6784openalex-snapshot
Consumer boycotts in brand crises: a brand hate perspective on intensity, attributions and motivations
inferred← citeshttps://doi.org/10.1108/jpbm-04-2025-5907openalex-snapshot
Intellectual property and brand ethics: a moral reasoning approach to brand crisis management in social media
inferred← citeshttps://doi.org/10.1108/jpbm-08-2023-4662openalex-snapshot
Friends in low places? The effects of brand scandals on premium and non-premium brand communities
inferred← citeshttps://doi.org/10.1108/jpbm-09-2025-6347openalex-snapshot
Corporate versus influencer voices in low-severity product-harm crises: a cross-national study of recovery messaging
inferred← citeshttps://doi.org/10.1108/jstp-03-2025-0103openalex-snapshot
Mapping the co-evolution of customer experience and customer journey research: a bibliometric review and future research agenda
inferred← citeshttps://doi.org/10.1108/qmr-01-2026-0014openalex-snapshot
Online brand crises dissemination through the co-creation of networked narratives: the case of Balenciaga
inferred← citeshttps://doi.org/10.1108/qmr-06-2024-0105openalex-snapshot
When hate does not last: the evolution of brand schema in online communities
inferred← citeshttps://doi.org/10.1111/1468-5973.70180openalex-snapshot
How Do Product‐Harm Crises Affect Trust: The Role of Perceived Betrayal and Reason for Crisis
inferred← citeshttps://doi.org/10.1177/00076503261481235openalex-snapshot
Negative and Positive Effects of CSR on Consumer Engagement in Product–Harm Crises: Interaction Between Environmental and Social Responsibility
inferred← citeshttps://doi.org/10.29119/1641-3466.2025.222.15openalex-snapshot
Brand management in crises
Editorial review for independent work. ICSAC — the Institute for Complexity
Science and Advanced Computing — runs a structured editorial panel for researchers
publishing outside journals, and publishes on CiteStamp rails. Submission is free
and goes through ORCID: icsacinstitute.org/submit.