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Exploring AI technology and consumer behavior in retail interactions

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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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AI in Customer Service: A Service Revolution in the Making
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Opportunities and Challenges of AI-Driven Customer Service
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Artificial Intelligence in Customer Service Strategy for Seamless Customer Experiences
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Artificial Intelligence for Seamless Experience Across Channels
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The future of technology and marketing: a multidisciplinary perspective
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Artificial intelligence in E-Commerce: a bibliometric study and literature review
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From data to action: How marketers can leverage AI
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Waiting for a sales renaissance in the fourth industrial revolution: Machine learning and artificial intelligence in sales research and practice
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AI-based innovation in B2B marketing: An interdisciplinary framework incorporating academic and practitioner perspectives
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inferredcites →https://doi.org/10.1016/j.jretai.2020.08.001openalex-snapshot
Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions
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How Technology is Changing Retail
inferredcites →https://doi.org/10.1016/j.jretai.2021.01.005openalex-snapshot
How artificial intelligence will affect the future of retailing
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A Framework for Collaborative Artificial Intelligence in Marketing
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The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution
inferredcites →https://doi.org/10.1016/j.jretconser.2020.102207openalex-snapshot
Shopping intention at AI-powered automated retail stores (AIPARS)
inferredcites →https://doi.org/10.1016/j.jretconser.2021.102735openalex-snapshot
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
inferredcites →https://doi.org/10.1016/j.jretconser.2021.102755openalex-snapshot
The social significance of AI in retail on customer experience and shopping practices
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When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
inferredcites →https://doi.org/10.1016/j.jretconser.2022.103177openalex-snapshot
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inferredcites →https://doi.org/10.1080/02650487.2021.1963098openalex-snapshot
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inferredcites →https://doi.org/10.1080/09593969.2022.2042715openalex-snapshot
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inferredcites →https://doi.org/10.1080/09593969.2023.2178023openalex-snapshot
Consumer-brand Relationships with AI Anthropomorphic Assistant: Role of Product Usage Barrier, Psychological Distance and Trust
inferredcites →https://doi.org/10.1080/0960085x.2021.1955628openalex-snapshot
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inferredcites →https://doi.org/10.1080/10496491.2020.1729315openalex-snapshot
Research Trends of Marketing: A Bibliometric Study 1990–2017
inferredcites →https://doi.org/10.1080/10580530.2020.1814459openalex-snapshot
Shortening Delivery Times by Predicting Customers’ Online Purchases: A Case Study in the Fashion Industry
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inferredcites →https://doi.org/10.1108/ejm-01-2015-0027openalex-snapshot
Is having accurate knowledge necessary for implementing safe practices?
inferredcites →https://doi.org/10.1108/ejm-05-2013-0240openalex-snapshot
Consumer perceived brand innovativeness
inferredcites →https://doi.org/10.1108/ejm-10-2011-0609openalex-snapshot
Promote me or protect us? The framing of policy for collective good
inferredcites →https://doi.org/10.1108/ijpdlm-03-2018-0151openalex-snapshot
Stock visibility for retail using an RFID robot
inferredcites →https://doi.org/10.1108/ijrdm-03-2020-0091openalex-snapshot
Artificial intelligence in the fashion industry: consumer responses to generative adversarial network (GAN) technology
inferredcites →https://doi.org/10.1108/ijrdm-04-2021-0165openalex-snapshot
Engaging the customer with augmented reality and employee services to enhance equity and loyalty
inferredcites →https://doi.org/10.1108/ijrdm-08-2020-0312openalex-snapshot
Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing
inferredcites →https://doi.org/10.1108/ijrdm-09-2020-0350openalex-snapshot
Artificial intelligence in retail: applications and value creation logics
inferredcites →https://doi.org/10.1108/ijrdm-10-2020-0390openalex-snapshot
Value co-creation between consumers and distributors: the moderating effect of relationship characteristics
inferredcites →https://doi.org/10.1108/ijrdm-11-2018-0251openalex-snapshot
Indian shopper motivation to use artificial intelligence
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Customers' online shopping intention by watching AI-based deepfake advertisements
inferredcites →https://doi.org/10.1108/imr-10-2014-0341openalex-snapshot
Enhancing the foundations for theorising through bibliometric mapping
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Understanding salesperson intention to use AI feedback and its influence on business-to-business sales outcomes
inferredcites →https://doi.org/10.1108/josm-07-2018-412openalex-snapshot
Service-dominant logic, service ecosystems and institutions: an editorial
inferredcites →https://doi.org/10.1108/josm-12-2021-0488openalex-snapshot
Living and Working with Service Robots: A TCCM Analysis and Considerations for Future Research
inferredcites →https://doi.org/10.1108/jpbm-05-2020-2921openalex-snapshot
Introducing bi-directional participatory place branding: a theoretical model with multi-stakeholder perspectives
inferredcites →https://doi.org/10.1108/jrim-03-2022-0082openalex-snapshot
AI-powered touch points in the customer journey: a systematic literature review and research agenda
inferredcites →https://doi.org/10.1108/jsm-01-2019-0047openalex-snapshot
Artificial intelligence: disrupting what we know about services
inferredcites →https://doi.org/10.1108/jsm-01-2021-0006openalex-snapshot
The robot-to-robot service encounter: an examination of the impact of inter-robot warmth
inferredcites →https://doi.org/10.1108/jsm-03-2021-0096openalex-snapshot
Editorial: When service technologies and human experiences intersect
inferredcites →https://doi.org/10.1177/0008125619859317openalex-snapshot
Understanding the Role of Artificial Intelligence in Personalized Engagement Marketing
inferredcites →https://doi.org/10.1177/0008125619863436openalex-snapshot
The Feeling Economy: Managing in the Next Generation of Artificial Intelligence (AI)
inferredcites →https://doi.org/10.1177/0008125619864925openalex-snapshot
A Brief History of Artificial Intelligence: On the Past, Present, and Future of Artificial Intelligence
inferredcites →https://doi.org/10.1177/00208523231187051openalex-snapshot
Exploring the negative impacts of artificial intelligence in government: the dark side of intelligent algorithms and cognitive machines
inferredcites →https://doi.org/10.1177/0022243718822827openalex-snapshot
Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
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Getting Smart
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The Evolution and Prospects of Service-Dominant Logic
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Artificial Intelligence in Service
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Understanding Customer Experience Throughout the Customer Journey

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Incoming claims: where this work appears in other papers’ reference lists and arguments.

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