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Effects of service robots' anthropomorphism on consumers' attribution toward and forgiveness of service failure
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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An attributional theory of achievement motivation and emotion.
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The psychology of interpersonal relations.
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Negativity bias in attribution of external agency.
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Robots at work: People prefer—and forgive—service robots with perceived feelings.
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The processes of causal attribution.
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The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising
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Conditions for a Picture-Superiority Effect on Consumer Memory
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The Role of Relationship Norms in Responses to Service Failures
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When Temptations Come Alive: How Anthropomorphism Undermines Self-Control
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inferredcites →https://doi.org/10.1108/jsm-07-2015-0225openalex-snapshot
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inferredcites →https://doi.org/10.1108/jstp-04-2019-0088openalex-snapshot
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inferredcites →https://doi.org/10.1109/hri.2016.7451847openalex-snapshot
Priming Anthropomorphism: Can the credibility of humanlike robots be transferred to non-humanlike robots?
inferredcites →https://doi.org/10.1111/0022-4537.00153openalex-snapshot
Machines and Mindlessness: Social Responses to Computers
inferredcites →https://doi.org/10.1111/j.1559-1816.1997.tb00275.xopenalex-snapshot
Are Machines Gender Neutral? Gender‐Stereotypic Responses to Computers With Voices
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The dynamics of anthropomorphism in robotics
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The Difference between Communal and Exchange Relationships: What it is and is Not
inferredcites →https://doi.org/10.1177/1094670516675416openalex-snapshot
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inferredcites →https://doi.org/10.1509/jm.16.0125openalex-snapshot
The Benefit of Becoming Friends: Complaining after Service Failures Leads Customers with Strong Ties to Increase Loyalty
inferredcites →https://doi.org/10.1521/soco.1998.16.1.1openalex-snapshot
The Naive Scientist Revisited: Naive Theories and Social Judgment
inferredcites →https://doi.org/10.1521/soco.1998.16.1.93openalex-snapshot
Flexible Correction Processes in Social Judgment: Implications for Persuasion
inferredcites →https://doi.org/10.2753/joa0091-3367400108openalex-snapshot
Personification in Advertising
inferredcites →https://doi.org/10.3758/brm.42.2.366openalex-snapshot
Applying the permutation test to factorial designs
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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From Stranger to Someone: How Naming Creates Closeness and Buffers Chatbot Service Failure
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The Impact of AI Trust Violation on Trustworthiness: An Empirical Study Based on AI Chatbots
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Anthropomorphism in Social Robots: How Cultural Self-Construal Modulates Expectancy Violation and Dissatisfaction in Service Failures
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Hizmet Pazarlamasında Hizmet Robotlarının Kullanılması: Sosyal Bir Robot Türü Olarak Hizmet Robotlarının İncelenmesi
Editorial review for independent work. ICSAC — the Institute for Complexity
Science and Advanced Computing — runs a structured editorial panel for researchers
publishing outside journals, and publishes on CiteStamp rails. Submission is free
and goes through ORCID: icsacinstitute.org/submit.