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The Impact of Corporate Social Responsibility on Customer Satisfaction, Relationship Maintenance and Loyalty in the Shipping Industry
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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CO2 Emissions and Financial Performance of Socially Responsible Firms: An Empirical Survey
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Corporate motivations for environmental sustainable development: exploring the role of consumers in stakeholder engagement
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Sustainable Development of Maritime Operations in Ports
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The antecedents of consumer loyalty in retail banking
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Assessing the Effects of Perceived Value and Satisfaction on Customer Loyalty: A ‘Green’ Perspective
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Competitiveness as a Strategic Outcome of Corporate Social Responsibility
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Corporate Environmental Information Disclosure: Factors Influencing Companies' Success in Attaining Environmental Awards
inferredcites →https://doi.org/10.1002/csr.294openalex-snapshot
Doing Good Does Good? Sustainable Marketing of CSR and Consumer Evaluations
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QUALITY, OPERATIONAL LOGISTICS STRATEGY, AND REPURCHASE INTENTIONS: A PROFILE DEVIATION ANALYSIS
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Consumer Perceptions of Organizations that Use Cause-Related Marketing
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Influence of Corporate Social Responsibility on Loyalty and Valuation of Services
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The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development
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Frontiers of the marketing paradigm in the third millennium
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The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders
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inferredcites →https://doi.org/10.1016/j.trd.2010.05.001openalex-snapshot
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Switching barriers and repurchase intentions in services
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Charitable programs and the retailer: do they mix?
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Corporate Credibility’s Role in Consumers’ Attitudes and Purchase Intentions When a High versus a Low Credibility Endorser Is Used in the Ad
inferredcites →https://doi.org/10.1023/a:1006305111122openalex-snapshot
An Empirical Test of a Cross-national Model of Corporate Social Responsibility
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Consumers' Perceptions of Corporate Social Responsibilities: A Cross-Cultural Comparison
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Consumer Reactions to Unethical Service Recovery
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Structural equation modeling in practice: A review and recommended two-step approach.
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Corporate Associations in Marketing: Antecedents and Consequences
inferredcites →https://doi.org/10.1057/palgrave.fsm.4770165openalex-snapshot
An empirical investigation of customer satisfaction and loyalty across two divergent bank segments
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The Impact of Ethical Sales Behaviour on Customer Satisfaction, Trust and Loyalty to the Company: An Empirical Study in the Financial Services Industry
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inferredcites →https://doi.org/10.1108/08876040110387917openalex-snapshot
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inferredcites →https://doi.org/10.1108/08876040210447333openalex-snapshot
Customer‐relationship levels – from spurious to true relationships
inferredcites →https://doi.org/10.1108/08876040410561848openalex-snapshot
Customer satisfaction should not be the only goal
inferredcites →https://doi.org/10.1108/08876041111119840openalex-snapshot
A model of customer loyalty and corporate social responsibility
inferredcites →https://doi.org/10.1108/08876041111143104openalex-snapshot
Do relationship benefits and maintenance drive commitment and loyalty?
inferredcites →https://doi.org/10.1108/08876041311330717openalex-snapshot
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
inferredcites →https://doi.org/10.1108/09564239610129931openalex-snapshot
The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
inferredcites →https://doi.org/10.1111/j.1745-6606.2001.tb00102.xopenalex-snapshot
Do Consumers Expect Companies to be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior
inferredcites →https://doi.org/10.1177/002224298705100202openalex-snapshot
Developing Buyer-Seller Relationships
inferredcites →https://doi.org/10.1177/002224299305700403openalex-snapshot
Ethical and Legal Foundations of Relational Marketing Exchanges
inferredcites →https://doi.org/10.1177/002224299405800302openalex-snapshot
The Commitment-Trust Theory of Relationship Marketing
inferredcites →https://doi.org/10.1177/002224299906300303openalex-snapshot
The Role of Marketing Actions with a Social Dimension: Appeals to the Institutional Environment
inferredcites →https://doi.org/10.1177/002224378101800104openalex-snapshot
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
inferredcites →https://doi.org/10.1177/0092070300281009openalex-snapshot
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inferredcites →https://doi.org/10.1177/0092070300282006openalex-snapshot
The Influence of Cause-Related Marketing on Consumer Choice: Does One Good Turn Deserve Another?
inferredcites →https://doi.org/10.1177/0092070304263341openalex-snapshot
The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research
inferredcites →https://doi.org/10.1177/0092070394222001openalex-snapshot
Customer Loyalty: Toward an Integrated Conceptual Framework
inferredcites →https://doi.org/10.1207/s15327663jcp0803_03openalex-snapshot
Effects of Information About Firms’ Ethical and Unethical Actions on Consumers’ Attitudes
inferredcites →https://doi.org/10.1509/jmkg.2005.69.4.210openalex-snapshot
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On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing
inferredcites →https://doi.org/10.1509/jmkg.65.4.33.18386openalex-snapshot
Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration
inferredcites →https://doi.org/10.1509/jmkg.67.2.76.18609openalex-snapshot
Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies
inferredcites →https://doi.org/10.1509/jmkg.67.4.30.18685openalex-snapshot
Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development
inferredcites →https://doi.org/10.1509/jmkg.68.4.16.42726openalex-snapshot
The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits
inferredcites →https://doi.org/10.1509/jmkg.69.3.35.66357openalex-snapshot
Corporate Associations and Consumer Product Responses: The Moderating Role of Corporate Brand Dominance
inferredcites →https://doi.org/10.1509/jmkg.70.4.001openalex-snapshot
Corporate Social Responsibility, Customer Satisfaction, and Market Value
inferredcites →https://doi.org/10.1509/jmkr.38.2.225.18838openalex-snapshot
Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility
inferredcites →https://doi.org/10.1509/jmkr.41.2.197.28667openalex-snapshot
When Corporate Image Affects Product Evaluations: The Moderating Role of Perceived Risk
inferredcites →https://doi.org/10.2307/2393203openalex-snapshot
Assessing Construct Validity in Organizational Research
inferredcites →https://doi.org/10.2307/256210openalex-snapshot
AN EMPIRICAL EXAMINATION OF THE RELATIONSHIP BETWEEN CORPORATE SOCIAL RESPONSIBILITY AND PROFITABILITY.
inferredcites →https://doi.org/10.2307/3151081openalex-snapshot
Marketing Research: Methodological Foundations
inferredcites →https://doi.org/10.2501/s0021849907070232openalex-snapshot
Mail and Internet Surveys: The Tailored Design Method
inferredcites →https://doi.org/10.4018/jeco.2005040102openalex-snapshot
Enhancing Customer Service Operations in E-Business
inferredcites →https://doi.org/10.4135/9781452231310.n5openalex-snapshot
The Evolution of Relationship Marketing
inferredcites →https://doi.org/10.5539/ijms.v2n1p155openalex-snapshot
Investigate the Impact of Relationship Marketing Orientation on Customer Loyalty: The Customer's Perspective
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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Government's Preferred Partners: Exploring the Influence of ESG Performance and Technological Innovation
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Consumers' corporate social responsibility and corporate ability associations as predictors of reputation: Developing countries under analysis
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The impact of corporate social responsibility on customer loyalty in hypermarkets: A new socially responsible strategy
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The six dimensions of CSR as a driver of key results in the shipbuilding industry
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Linking human values to consumer CSR perception: The moderating role of consumer skepticism
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CSR and branding in emerging economies: The effect of incomes and education
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Does corporate social responsibility drive financial performance? Exploring the significance of green innovation, green dynamic capabilities, and perceived environmental volatility
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Purchase intention of brands with corporate social responsibility among generations Y and Z consumers in Chile
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Exploring Corporate Social Responsibility in the Context of Green Dynamic Capabilities, Responsible Innovation, and Environmental Strategy to Attain Business Excellence
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Corporate ESG Performance, Green Innovation, and Financial Performance: The Moderating Role of Financial Risk
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CSR preference, market competition, and corporate financial performance
inferred← citeshttps://doi.org/10.1002/mde.3961openalex-snapshot
Invisible governance: Cognitive ability and corporate social responsibility
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The Role of Corporate Social Responsibility Policies in Companies in Greece in the Recruitment of Young Talented Employees
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The Social Responsibility and Its Impact on the Patients Satisfaction Empirical Study on the Beneficiaries of Services of Zarqa Governmental Hospital in Jordan
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Nurturing Sustainability in Agricultural Firms: The Role of Relational Marketing with Stakeholders and the Moderating Influence of Firm’s Attitudes Toward Sustainability
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The Sustainable Interaction Analysis of Cause Marketing and Ethical Consumption in Electric Business Platform: Based on Game Theory and Simulation Analysis
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What Are the Outcomes of Social Responsibility?
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The Importance of Customer Expectations: An Analysis of CSR in Container Shipping
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Socially responsible markets involved in the consumer-organization identification process
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Barriers to the Implementation of Strategic Corporate Social Responsibility in Shipping
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The effect of corporate social responsibility recognition on organisational commitment in global freight forwarders
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Does corporate social responsibility result in better hotel guest attitudinal and behavioral loyalty?
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Corporate social Responsibility's impact on passenger loyalty and satisfaction in the Chinese airport industry: The moderating role of green HRM
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Improving brand performance through environmental reputation: The roles of ethical behaviorand brand satisfaction
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Case-based models of customer-perceived sustainable marketing and its effect on perceived customer equity
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Value of corporate social responsibility for multiple stakeholders and social impact – Relationship marketing perspective
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Corporate social responsibility, customer satisfaction, and financial performance: The moderating effect of the institutional environment in two transition economies
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Mapping the maritime CSR agenda: A cross-sectoral materiality analysis of sustainability reporting
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Social media usage in container shipping companies: Analysis of Facebook messages
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Corporate social responsibility and passengers' behavioral intentions: A case study on railway services
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Research on government subsidy strategy of green shipping supply chain considering corporate social responsibility
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Digitalization in container shipping: Do perception and satisfaction regarding digital products in a non-technology industry affect overall customer loyalty?
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Corporate social responsibility and classical competitive strategies of maritime transport firms: A contingency-fit perspective
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Interaction impacts of corporate social responsibility and service quality on shipping firms’ performance
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An investigation of shippers’ satisfaction and behaviour towards corporate social responsibility in maritime transport
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Mediating effects of service recovery on liner shipping users
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A contingency view of the effects of sustainable shipping exploitation and exploration on business performance
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The role of stakeholder participation and sustainability integration in maritime transport: A structure-conduct-performance analysis
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Sustainable shipping management: Definitions, critical success factors, drivers and performance
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Sustainable brand positioning by container shipping firms: Evidence from social media communications
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A Bayesian network model for container shipping companies’ organisational sustainability risk management
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The effect of continuous improvement capacity on the relationship between of corporate social performance and business performance in maritime transport in Singapore
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Antecedents and outcomes of sustainable shipping practices: The integration of stakeholder and behavioural theories
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The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost
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A taxonomy of resources for sustainable shipping management: Their interrelationships and effects on business performance
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An exploration of mediating mechanisms influencing willingness to pay for corporate social responsibility
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The effect of consumer’s attitude towards company’s community engagement on corporate reputation
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Intention to Settle as an Indispensable Element of Negotiated Construction Dispute Settlement
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Corporate social responsibility and service quality provision in shipping firms: financial synergies or trade-offs?
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How university social responsibility drives student loyalty and positive word-of-mouth: the mediating roles of perceived quality and satisfaction
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The Robustness of Corporate Social Responsibility and Brand Loyalty Relation: A Meta-Analytic Examination
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CSR collaboration in multi-level supply chains: a conceptual model
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The effects of corporate social responsibility on consumer loyalty through consumer perceived value
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Assessing the interrelationships of sustainability drivers in the liner shipping industry: a South Korean perspective
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Are customers willing to pay for corporate social responsibility? A study of individual-specific mediators
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Mobile Corporate Social Responsibility (mCSR): Examining Publics’ Responses to CSR-Based Initiatives in Natural Disasters
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Impact of corporate social responsibility on customer loyalty: Evidence from the Vietnamese jewellery industry
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ESG in the shipping industry: a literature review
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The stakeholder management theory of CSR
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The role of brand love on bank customers' perceptions of corporate social responsibility
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How ethical are my millennials? A qualitative study
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Corporate social responsibility and satisfaction in service industries: a systematic review and integrative framework
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Corporate social responsibility activities, consumers’ trust and gender: an analysis of Islamic banks in Somalia
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Corporate social responsibility and behavioral intention: the moderator effect of contextual factors
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The role of CSR practices in generating consumer perceived value: empirical evidence from Moroccan banking sector
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Does corporate social responsibility really increase customer relationship quality? A meta-analytic review
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A survey on bankers’ perception of corporate social responsibility in India
inferred← citeshttps://doi.org/10.1109/tsmc.2019.2958376openalex-snapshot
Optimal CSR and Pricing Decisions With Risk-Averse Providers in a Competitive Shipping System
inferred← citeshttps://doi.org/10.1177/0002764219835258openalex-snapshot
Engaging International Publics via Mobile-Enhanced CSR (mCSR): A Cross-National Study on Stakeholder Reactions to Corporate Disaster Relief Efforts
inferred← citeshttps://doi.org/10.1177/00076503231163526openalex-snapshot
Does Multimarket Contact Dampen Corporate Philanthropy? A Study on the Geographic Allocation of Corporate Philanthropy
inferred← citeshttps://doi.org/10.1177/0894439320987184openalex-snapshot
Social Media Influencers in CSR Endorsement: The Effect of Consumer Mimicry on CSR Behaviors and Consumer Relationships
inferred← citeshttps://doi.org/10.1177/21582440241305320openalex-snapshot
The Mechanism Through Which Corporate Social Responsibility (CSR) Affects Customer Patronage of Manufacturing Companies: Modeling the Mediating Role of Corporate Reputation and the Moderating Role of Customer Awareness of CSR Activities
inferred← citeshttps://doi.org/10.1177/2278682117715359openalex-snapshot
Impact of Social Media Marketing, Price Promotion, and Corporate Social Responsibility on Customer Satisfaction
inferred← citeshttps://doi.org/10.12962/j23378557.v6i3.a7654openalex-snapshot
Satisfaction and Loyalty of Banking Customers in Indonesia
inferred← citeshttps://doi.org/10.1371/journal.pone.0260125openalex-snapshot
Corporate social responsibility and job applicant attraction: A moderated-mediation model
inferred← citeshttps://doi.org/10.1515/econ-2022-0055openalex-snapshot
Effects of Social Responsibility Practices on the Brand Image, Brand Awareness, and Brand Loyalty of Sponsor Businesses: A Study on Sports Clubs
inferred← citeshttps://doi.org/10.15838/esc.2018.5.59.12openalex-snapshot
Development Opportunities of Liner Maritime Passenger Traffic in the Republic of Croatia
inferred← citeshttps://doi.org/10.17961/jdmr.20.4.201708.51openalex-snapshot
A Study on the Relationship between CSR Motivation, Activity and Performance of Logistics Company
inferred← citeshttps://doi.org/10.18046/j.estger.2020.157.3767openalex-snapshot
Efectos de la sostenibilidad y del valor logístico en las relaciones entre empresas de transporte marítimo
inferred← citeshttps://doi.org/10.18613/deudfd.1571540openalex-snapshot
Kurumsal Sosyal Sorumluluk ve İşveren Markası Arasındaki İlişki: Marina Çalışanları Üzerine Bir Araştırma
inferred← citeshttps://doi.org/10.21043/qijis.v8i2.8856openalex-snapshot
Motive of CSR Practices in Indonesia: Maqasid al-Sharia Review
inferred← citeshttps://doi.org/10.21315/aamj2024.29.1.6openalex-snapshot
How to Conduct CSR Activities to Build Consumer Trust and Corporate Reputation in Covid-19 Pandemic?
inferred← citeshttps://doi.org/10.21677/phd220703openalex-snapshot
A Systematic, Holistic and Transdisciplinary Energy Management Framework to Promote Environmentally Sustainable Shipyards
inferred← citeshttps://doi.org/10.22214/ijraset.2021.38099openalex-snapshot
BDB: Branding and Developing Business Algorithm Via Corporate Social Responsibility (CSR)
inferred← citeshttps://doi.org/10.24010/soid.1268374openalex-snapshot
Destinasyon Sosyal Sorumluluğu, Müşteri Memnuniyeti, Tekrar Ziyaret ve Tavsiye Niyeti Arasındaki İlişkilerin Belirlenmesi: İstanbul Örneği
inferred← citeshttps://doi.org/10.24052/jbrmr/v13is01/art-25openalex-snapshot
The impact of corporate social responsibility on customer loyalty in the Qatari telecommunication sector
inferred← citeshttps://doi.org/10.25082/ree.2019.02.006openalex-snapshot
CSR and societal change in international financial markets of Africa
inferred← citeshttps://doi.org/10.26668/businessreview/2023.v8i11.3841openalex-snapshot
Perception of CSR Activities, Organizational Trust, and Employee Outcome: Evidence from Iraq Telecom Market in Post-Pandemic COVID-19
inferred← citeshttps://doi.org/10.32657/10356/69725openalex-snapshot
Corporate social responsibility in maritime transport : a contingency framework
inferred← citeshttps://doi.org/10.32725/acta.2022.016openalex-snapshot
Corporate Social Responsibility and Customer Satisfaction: Role of Artificial Intelligence
inferred← citeshttps://doi.org/10.33301/jed.vi.1305openalex-snapshot
Mối quan hệ giữa trách nhiệm xã hội doanh nghiệp và hiệu suất hoạt động doanh nghiệp trong nền kinh tế mới nổi tại Việt Nam
inferred← citeshttps://doi.org/10.33714/masteb.1951524openalex-snapshot
Corporate social responsibility and affective commitment: An investigation on Turkish maritime sector
inferred← citeshttps://doi.org/10.3389/fpsyg.2021.766422openalex-snapshot
Exploring the Relationship Between Corporate Social Responsibility, Trust, Corporate Reputation, and Brand Equity
inferred← citeshttps://doi.org/10.3389/fpsyg.2022.850283openalex-snapshot
Employee wellbeing and cost reduction drivers of corporate social responsibility: Evidence from Congolese mining sector
inferred← citeshttps://doi.org/10.3390/bs13050359openalex-snapshot
A Perceptual Approach to the Impact of CSR on Organizational Financial Performance
inferred← citeshttps://doi.org/10.3390/buildings13102578openalex-snapshot
Managing Disputes for a Sustainable Construction: A Perspective of Settlement Facilitating Elements in Negotiations
inferred← citeshttps://doi.org/10.3390/su11010060openalex-snapshot
Impact of Corporate Political Activity on the Relationship Between Corporate Social Responsibility and Financial Performance: A Dynamic Panel Data Approach
inferred← citeshttps://doi.org/10.3390/su12104211openalex-snapshot
Corporate Social Responsibility and Firms’ Financial Performance: A New Insight
inferred← citeshttps://doi.org/10.3390/su13179704openalex-snapshot
Impact of CSR on Organizational Behavior during a Pandemic: Highlighting Public Health and Safety in the Airline Industry
inferred← citeshttps://doi.org/10.3390/su132313039openalex-snapshot
Corporate Social Responsibility, CEO Compensation Structure, and Corporate Innovation Activities
inferred← citeshttps://doi.org/10.3390/su14095148openalex-snapshot
Identifying Key Financial, Environmental, Social, Governance (ESG), Bond, and COVID-19 Factors Affecting Global Shipping Companies—A Hybrid Multiple-Criteria Decision-Making Method
inferred← citeshttps://doi.org/10.3390/su141912475openalex-snapshot
The Importance of Emerging Technologies to the Increasing of Corporate Sustainability in Shipping Companies
inferred← citeshttps://doi.org/10.3390/su16167129openalex-snapshot
Impact of Corporate Social Responsibility (CSR) on Customer Loyalty in Indian Telecom Industry: The Moderating Role of Consumer Demographics
inferred← citeshttps://doi.org/10.3390/su17188392openalex-snapshot
Environmental Sustainability as a Core Value in a Company with a High Carbon Footprint
inferred← citeshttps://doi.org/10.35609/afr.2020.5.3(3)openalex-snapshot
Leadership Style, Intellectual Capital and Corporate Social Responsibility on Performance, a Comparison Model of Listed Companies in Indonesia
inferred← citeshttps://doi.org/10.35808/ijeba/356openalex-snapshot
The Effect of Corporate Social Responsibility on Customer Loyalty in Mobile Telephone Companies
inferred← citeshttps://doi.org/10.36543/kauiibfd.2024.003openalex-snapshot
THE EFFECT OF DECARBONIZATION SIGNAL ON JOB APPLICATION INTENTION: A PARALLEL MEDIATION MODEL
inferred← citeshttps://doi.org/10.3934/gf.2025018openalex-snapshot
How does profitability impact the relationship between gender diversity on boards of directors and social performance?
inferred← citeshttps://doi.org/10.4018/978-1-5225-7715-7.ch016openalex-snapshot
CSR Activities in Maritime and Shipping Industries
inferred← citeshttps://doi.org/10.4018/978-1-6684-5590-6.ch065openalex-snapshot
CSR Activities in Maritime and Shipping Industries
inferred← citeshttps://doi.org/10.4018/979-8-3373-2424-1.ch012openalex-snapshot
Corporate Environmental Responsibility and Customer Satisfaction in the Digital era
inferred← citeshttps://doi.org/10.4018/ijcrmm.290416openalex-snapshot
How CSR Activities Affect Student Attitudinal and Behavioral Loyalty in the Lebanese Educational Sector?
inferred← citeshttps://doi.org/10.46223/hcmcoujs.econ.en.7.2.181.2017openalex-snapshot
Effects of perceived corporate social responsibility practices on customers’ satisfaction and perceived value – A study in the food industry in Vietnam
inferred← citeshttps://doi.org/10.47191/jefms/v6-i5-53openalex-snapshot
The Influence of Corporate Social Responsibility on Customer Loyalty in Life Insurance Businesses - Evidence from Vietnam
inferred← citeshttps://doi.org/10.48146/odusobiad.1180106openalex-snapshot
Kurumsal Sosyal Sorumluluk, Kurum İmajı ve Ağızdan Ağıza İletişim: Bir Deniz İşletmesi Müşteri Perspektifi
inferred← citeshttps://doi.org/10.51300/jsm-2022-61openalex-snapshot
Top Management Pledge, An Essential Component of Sustainable Manufacturer-Customer Relationships
inferred← citeshttps://doi.org/10.55324/enrichment.v3i4.447openalex-snapshot
The Impact of Sustainable Marketing on Market Share in the Banking Industry in Southeast Asia: Moderating Role of Corporate Social Responsibility (CSR)
inferred← citeshttps://doi.org/10.5539/res.v9n2p20openalex-snapshot
Evaluating the Effect of Corporate Social Responsibility of Firms and Organizations on Customer Satisfactions
inferred← citeshttps://doi.org/10.6007/ijarbss/v7-i4/2909openalex-snapshot
Port Service Quality as Predictor for Halal Warehouse Adopter Satisfaction
inferred← citeshttps://doi.org/10.62810/jssh.v2i3.82openalex-snapshot
AI in Service Industries: Effects on Customer Satisfaction, Mediated by Service Quality, and Moderated by Customer Trust
inferred← citeshttps://doi.org/10.70675/b1670684zae7fz488az9fbdz8bf5ebca8de9openalex-snapshot
Anticipation et maîtrise des risques de dommages générés par le navire à l’environnement durant tout son cycle de vie
inferred← citeshttps://doi.org/10.70675/b7adf402zf311z4325z9b51z3ff252d4350aopenalex-snapshot
Corporate social responsibility collaboration in the garment supply chain : a system dynamics approach
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