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A model of customer loyalty and corporate social responsibility

https://doi.org/10.1108/08876041111119840
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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Partial Least Squares
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Influence of Corporate Social Responsibility on Loyalty and Valuation of Services
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The Impact of Brand Commitment on Loyalty to Retail Service Brands
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Corporate Social Responsibility (CSR) in Asia
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Corporate Social Responsibility
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SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality
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Brand Loyalty Vs. Repeat Purchasing Behavior
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Sample Size Effects on Chi Square and Other Statistics Used in Evaluating Causal Models
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On the Use of Structural Equation Models in Experimental Designs
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A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
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The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research
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The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment
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Enough Is Enough! When Identification No Longer Prevents Negative Corporate Associations
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Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework
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Customer Loyalty: Toward an Integrated Conceptual Framework
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Analyzing the Commitment-Loyalty Link in Service Contexts
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If you have their minds, will their bodies follow? Factors effecting customer loyalty in a ski resort setting
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The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty
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Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision
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Consumer Trust, Value, and Loyalty in Relational Exchanges
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Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies
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The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits
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Corporate Associations and Consumer Product Responses: The Moderating Role of Corporate Brand Dominance
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Corporate Social Responsibility, Customer Satisfaction, and Market Value
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Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility
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A Conceptual Model of Service Quality and Its Implications for Future Research
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The Behavioral Consequences of Service Quality
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Whence Consumer Loyalty?
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Statistical Power Analysis for the Behavioral Sciences (2nd ed.).
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Multivariate Data Analysis.
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SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.
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A Paradigm for Developing Better Measures of Marketing Constructs
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Sample Size Effects on Chi Square and Other Statistics Used in Evaluating Causal Models
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SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
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A Three-Dimensional Conceptual Model of Corporate Performance
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Corporate Social Responsibility: A Theory of the Firm Perspective
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Corporate Citizenship: Toward an Extended Theoretical Conceptualization
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Interpretations of CSR in Thai Companies

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Does Corporate Social Responsibility Enhance Political Marketing?
inferred← citeshttps://doi.org/10.1080/10496491.2018.1427651openalex-snapshot
Does Corporate Social Responsibility Influence Customer Loyalty in the Taiwan Insurance Sector? The role of Corporate Image and Customer Satisfaction
inferred← citeshttps://doi.org/10.1080/10496491.2020.1746464openalex-snapshot
The Robustness of Corporate Social Responsibility and Brand Loyalty Relation: A Meta-Analytic Examination
inferred← citeshttps://doi.org/10.1080/10686967.2026.2657267openalex-snapshot
Linking quality excellence and corporate social responsibility: A SOR-based IPMA in the apparel industry
inferred← citeshttps://doi.org/10.1080/10696679.2026.2637644openalex-snapshot
Artificial Intelligence-Generated Content Authenticity Perception Nexus in Marketing
inferred← citeshttps://doi.org/10.1080/13215906.2016.1221359openalex-snapshot
A Buddhist application of corporate social responsibility: qualitative evidence from a case study of a small Thai family business
inferred← citeshttps://doi.org/10.1080/1331677x.2016.1195276openalex-snapshot
A study of the relationship between service atmosphere and customer loyalty with specific reference to structural equation modelling
inferred← citeshttps://doi.org/10.1080/1331677x.2020.1761419openalex-snapshot
Exploring the relationship between corporate social responsibility and firm competitiveness
inferred← citeshttps://doi.org/10.1080/13683500.2018.1526258openalex-snapshot
Consumer perceptions towards sustainable supply chain practices in the hospitality industry
inferred← citeshttps://doi.org/10.1080/15332667.2020.1855068openalex-snapshot
Delight and Commitment—Revisiting the Satisfaction-Loyalty Link
inferred← citeshttps://doi.org/10.1080/15332969.2019.1592862openalex-snapshot
Mechanism Connecting Environmental Friendliness to Service Loyalty: The Role of Positive Customer Emotions and Satisfaction
inferred← citeshttps://doi.org/10.1080/1553118x.2018.1552963openalex-snapshot
Championing Women’s Empowerment as a Catalyst for Purchase Intentions: Testing the Mediating Roles of OPRs and Brand Loyalty in the Context of Femvertising
inferred← citeshttps://doi.org/10.1080/19368623.2014.891961openalex-snapshot
Exploring the Antecedents of Hotel Customer Loyalty: A Social Identity Perspective
inferred← citeshttps://doi.org/10.1080/20479700.2019.1688503openalex-snapshot
Healthcare branding: Insights from Africa into health service customers’ repeat patronage intentions
inferred← citeshttps://doi.org/10.1080/21639159.2022.2098157openalex-snapshot
Does CSR influence sustained competitive advantage and behavioral outcomes? An empirical study in the hospitality sector
inferred← citeshttps://doi.org/10.1080/23311975.2017.1396655openalex-snapshot
Corporate social responsibility and loyalty: Intervening influence of customer satisfaction and trust
inferred← citeshttps://doi.org/10.1080/23311975.2018.1491780openalex-snapshot
Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality
inferred← citeshttps://doi.org/10.1080/23311975.2019.1662932openalex-snapshot
Do corporate social responsibility activities enhance customer satisfaction and customer loyalty? Evidence from the Saudi banking sector
inferred← citeshttps://doi.org/10.1080/23311975.2022.2025675openalex-snapshot
Impact of corporate social responsibility on customer loyalty: Evidence from the Vietnamese jewellery industry
inferred← citeshttps://doi.org/10.1080/23311975.2024.2353847openalex-snapshot
What drives the satisfaction and loyalty of foreign investors in a locality? Empirical evidence in Nghe An, Viet Nam
inferred← citeshttps://doi.org/10.1080/23311975.2024.2365426openalex-snapshot
The mediating effect of customer experience on word of mouth and repurchase behaviours in mobile payment services in Tanzania
inferred← citeshttps://doi.org/10.1108/18347641111169241openalex-snapshot
Corporate social responsibility implementation
inferred← citeshttps://doi.org/10.1108/978-1-78635-456-320161006openalex-snapshot
Selling the Brand Story: Social and Business Innovation in a One for One® Business Model
inferred← citeshttps://doi.org/10.1108/ajems-06-2023-0211openalex-snapshot
Revisiting the delight–loyalty link in a retail banking context – an emerging market perspective
inferred← citeshttps://doi.org/10.1108/apjml-01-2017-0017openalex-snapshot
CSR and consumer behavioral responses: the role of customer-company identification
inferred← citeshttps://doi.org/10.1108/apjml-08-2013-0093openalex-snapshot
Can a socially responsible casino better retain its management staff? From an internal customer perspective
inferred← citeshttps://doi.org/10.1108/apjml-11-2017-0284openalex-snapshot
The importance of CSR initiatives in building customer support and loyalty
inferred← citeshttps://doi.org/10.1108/bij-01-2017-0010openalex-snapshot
Influence of bank’s corporate social responsibility (CSR) initiatives on consumer attitude and satisfaction in India
inferred← citeshttps://doi.org/10.1108/bij-09-2015-0088openalex-snapshot
Modeling the CSR barriers in manufacturing industries
inferred← citeshttps://doi.org/10.1108/ccij-01-2018-0011openalex-snapshot
Effects of corporate social responsibility activities for refugees
inferred← citeshttps://doi.org/10.1108/ccij-05-2023-0063openalex-snapshot
Customer perception of corporate social responsibility and its impact on customer engagement: critical significance of corporate reputation
inferred← citeshttps://doi.org/10.1108/cemj-08-2025-0250openalex-snapshot
Evaluating the marketing campaign of femvertising as strategical customer relationship
inferred← citeshttps://doi.org/10.1108/ebr-04-2024-0127openalex-snapshot
Strengthening the satisfaction–loyalty link: a study of mediating factors in the retail banking industry of South Africa
inferred← citeshttps://doi.org/10.1108/ebr-10-2019-0258openalex-snapshot
A multidimensional approach to the outcomes of perceived value in business relationships
inferred← citeshttps://doi.org/10.1108/ijbm-01-2019-0037openalex-snapshot
Corporate social responsibility: a pathway to sustainable competitive advantage?
inferred← citeshttps://doi.org/10.1108/ijbm-04-2020-0209openalex-snapshot
Linking corporate social responsibility to trust in the banking sector: exploring disaggregated relations
inferred← citeshttps://doi.org/10.1108/ijbm-05-2016-0062openalex-snapshot
Does the interactive quality of premium asset management service promote customers’ referral intentions? The moderating effect of customer’s asset size
inferred← citeshttps://doi.org/10.1108/ijbm-07-2014-0097openalex-snapshot
Customer responses to CSR in the Pakistani banking industry
inferred← citeshttps://doi.org/10.1108/ijbm-09-2013-0107openalex-snapshot
Customers’ emotional reactions in the banking industry
inferred← citeshttps://doi.org/10.1108/ijbm-11-2018-0307openalex-snapshot
CSR marketing outcomes and branch managers’ perceptions of CSR
inferred← citeshttps://doi.org/10.1108/ijchm-05-2013-0222openalex-snapshot
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
inferred← citeshttps://doi.org/10.1108/ijem-11-2020-0524openalex-snapshot
How can universities improve student loyalty? The roles of university social responsibility, service quality, and “customer” satisfaction and trust
inferred← citeshttps://doi.org/10.1108/ijoem-10-2019-0861openalex-snapshot
Marketing strategies for highly volatile emerging markets: an empirical study from Pakistani cellular industry
inferred← citeshttps://doi.org/10.1108/ijoem-12-2017-0572openalex-snapshot
The non-economic consequences of disclosure in Islamic banks
inferred← citeshttps://doi.org/10.1108/ijoes-03-2021-0071openalex-snapshot
Influence of customer perceived ethicality on customer loyalty in the banking industry of Pakistan
inferred← citeshttps://doi.org/10.1108/ijqss-02-2020-0028openalex-snapshot
Different role of hotel CSR activities in the formation of customers’ brand loyalty
inferred← citeshttps://doi.org/10.1108/imefm-10-2023-0412openalex-snapshot
Do you want my loyalty? Then understand what drives my trust – a conventional and Islamic banking perspective
inferred← citeshttps://doi.org/10.1108/intr-09-2016-0276openalex-snapshot
Electronic word of mouth in the Taiwanese social networking community: participation factors
inferred← citeshttps://doi.org/10.1108/jal-12-2022-0127openalex-snapshot
Implementing corporate sustainability information in socially responsible investing: a systematic review of empirical research
inferred← citeshttps://doi.org/10.1108/jima-06-2023-0178openalex-snapshot
You want my loyalty? Treat me fairly! A study of Islamic banking customers in South Africa
inferred← citeshttps://doi.org/10.1108/jima-09-2017-0092openalex-snapshot
A citation analysis of corporate social responsibility (1970-2014): insights from Islamic perspective
inferred← citeshttps://doi.org/10.1108/jpbm-07-2015-0932openalex-snapshot
How does corporate association influence consumer brand loyalty? Mediating role of brand identification
inferred← citeshttps://doi.org/10.1108/jpbm-12-2014-0759openalex-snapshot
Customer responses to the CSR of banking companies
inferred← citeshttps://doi.org/10.1108/jsm-06-2022-0203openalex-snapshot
Flirting in service encounters: does the server’s sex matter?
inferred← citeshttps://doi.org/10.1108/jsm-07-2013-0205openalex-snapshot
The differentiated effects of CSR actions in the service industry
inferred← citeshttps://doi.org/10.1108/jsm-07-2014-0233openalex-snapshot
Powerful or powerless customers: the influence of gratitude on engagement with CSR
inferred← citeshttps://doi.org/10.1108/jsm-09-2012-0171openalex-snapshot
The impact of corporate social responsibility (CSR) performance and perceived brand quality on customer-based brand preference
inferred← citeshttps://doi.org/10.1108/jsm-10-2017-0342openalex-snapshot
Perceived justice and CSR after service recovery
inferred← citeshttps://doi.org/10.1108/jsm-11-2013-0307openalex-snapshot
An examination of corporate social responsibility and processing fluency in a service context
inferred← citeshttps://doi.org/10.1108/jsm-11-2020-0472openalex-snapshot
Consumer responses to environmental corporate social responsibility and luxury
inferred← citeshttps://doi.org/10.1108/jsma-07-2018-0071openalex-snapshot
A matrix model towards CSR – moving from one size fit approach
inferred← citeshttps://doi.org/10.1108/jstp-04-2016-0081openalex-snapshot
Customer engagement in CSR: a utility theory model with moderating variables
inferred← citeshttps://doi.org/10.1108/mbe-02-2023-0032openalex-snapshot
CSR performance practices and COVID-19 – a qualitative study of SME owners in UAE
inferred← citeshttps://doi.org/10.1108/mip-01-2021-0008openalex-snapshot
The role of psychological contract violation in shaping spurious loyalty
inferred← citeshttps://doi.org/10.1108/mip-02-2020-0060openalex-snapshot
The role of CSR in sport consumption decision-making
inferred← citeshttps://doi.org/10.1108/mip-03-2025-0235openalex-snapshot
The impact of brand community social responsibility on brand community engagement: the role of brand community admiration and grateful disposition
inferred← citeshttps://doi.org/10.1108/mrr-09-2013-0223openalex-snapshot
Consumer perspective on CSR literature review and future research agenda
inferred← citeshttps://doi.org/10.1108/nbri-03-2014-0021openalex-snapshot
Consumer responses to corporate social responsibility programs
inferred← citeshttps://doi.org/10.1108/sbm-03-2023-0030openalex-snapshot
Corporate social responsibility of sports clubs: what do supporters think?
inferred← citeshttps://doi.org/10.1108/sbr-05-2022-0137openalex-snapshot
Consumer attributions for corporate social responsibility: causes and consequences
inferred← citeshttps://doi.org/10.1108/sbr-10-2021-0189openalex-snapshot
Ensuring brand loyalty for firms practising sustainable marketing: a roadmap
inferred← citeshttps://doi.org/10.1108/sjme-12-2019-0101openalex-snapshot
The influence of corporate social responsibility activities on customer value co-creation: the mediating role of relationship marketing orientation
inferred← citeshttps://doi.org/10.1108/srj-01-2015-0004openalex-snapshot
Financial firms’ social activities and how they influence their customers’ preference structure
inferred← citeshttps://doi.org/10.1108/srj-01-2016-0006openalex-snapshot
An investigation of the effects of corporate social responsibility on corporate reputation and customer loyalty – evidence from the Taiwan non-life insurance industry
inferred← citeshttps://doi.org/10.1108/srj-01-2020-0010openalex-snapshot
Relationships and impacts of perceived CSR, service quality, customer satisfaction and consumer rights awareness
inferred← citeshttps://doi.org/10.1108/srj-02-2023-0076openalex-snapshot
Corporate social responsibility activities, consumers’ trust and gender: an analysis of Islamic banks in Somalia
inferred← citeshttps://doi.org/10.1108/srj-04-2016-0049openalex-snapshot
Corporate social responsibility and firm’s performance: empirical evidence
inferred← citeshttps://doi.org/10.1108/srj-06-2012-0068openalex-snapshot
A stakeholder approach to corporate social responsibility, reputation and business performance
inferred← citeshttps://doi.org/10.1108/srj-07-2019-0257openalex-snapshot
Corporate social responsibility toward stakeholders and customer loyalty: investigating the roles of trust and customer identification with the company
inferred← citeshttps://doi.org/10.1108/srj-07-2020-0298openalex-snapshot
Examining the relative role of CSR activity and service experience on cruise customers’ behavior
inferred← citeshttps://doi.org/10.1108/srj-07-2022-0298openalex-snapshot
The role of CSR practices in generating consumer perceived value: empirical evidence from Moroccan banking sector
inferred← citeshttps://doi.org/10.1108/srj-09-2024-0616openalex-snapshot
Corporate social responsibility in the Palestinian banking sector: key insights and impacts
inferred← citeshttps://doi.org/10.1108/srj-10-2016-0177openalex-snapshot
How does corporate social responsibility create customer loyalty? The role of corporate image
inferred← citeshttps://doi.org/10.1108/tr-09-2016-0037openalex-snapshot
Social responsibility influence on customer trust in hotels: mediating effects of reputation and word-of-mouth
inferred← citeshttps://doi.org/10.1108/wjemsd-06-2017-0035openalex-snapshot
Customer retention and the mediating role of perceived value in retail industry
inferred← citeshttps://doi.org/10.1111/emre.12417openalex-snapshot
Two Countries, Two Stories of CSR, Customer Trust and Advocacy Attitudes and Behaviors? A Study in the Greek and Bulgarian Telecommunication Sectors
inferred← citeshttps://doi.org/10.11118/actaun201361071995openalex-snapshot
The development of customers' satisfaction in the banking sector of Slovakia in the turbulent economic environment
inferred← citeshttps://doi.org/10.1123/jsm.2024-0171openalex-snapshot
Identity Conflict Among Politically Engaged Sport Fans: Implications for Fan Loyalty
inferred← citeshttps://doi.org/10.1145/3429395.3429407openalex-snapshot
The Impact of Mobile Advertising Content and Advertising Value on User Loyalty
inferred← citeshttps://doi.org/10.1177/0258042x16658727openalex-snapshot
Study on Corporate Social Responsibility as Strategic Instrument for Creating Sustainable Corporate Brand Value: An Analysis with Structural Equation Modelling
inferred← citeshttps://doi.org/10.1177/10963480221127187openalex-snapshot
Social justice or social stigma? Hotel customers’ perception on branded hotel used as quarantine facility
inferred← citeshttps://doi.org/10.1177/1354816618808077openalex-snapshot
The relationship between casino corporate social responsibility and casino customer loyalty
inferred← citeshttps://doi.org/10.1177/2278533719887452openalex-snapshot
A Link Between Attitudinal and Behavioral Loyalty of Service Customers
inferred← citeshttps://doi.org/10.1177/2278533721989839openalex-snapshot
Impact of Price Promotion, Corporate Social Responsibility, and Social Media Marketing on Word of Mouth
inferred← citeshttps://doi.org/10.1186/s40064-016-3220-3openalex-snapshot
The influence of corporate social responsibility, ability, reputation, and transparency on hotel customer loyalty in the U.S.: a gender-based approach
inferred← citeshttps://doi.org/10.1186/s40991-018-0029-0openalex-snapshot
Corporate social responsibility in Bolivia: meanings and consequences
inferred← citeshttps://doi.org/10.1186/s43093-024-00418-1openalex-snapshot
The relationship between dimensions of corporate social responsibility and consumer’s buying intentions in a cross-cultural context
inferred← citeshttps://doi.org/10.12662/2359-618xregea.v4i2.p7-21.2015openalex-snapshot
THE IMPACT OF CSR PERCEPTIONS ON MUTUALISTIC VALUES AND THEIR IMPACTS ON BRAND LOYALTY AND RESISTANCE TO NEGATIVE INFORMATION
inferred← citeshttps://doi.org/10.1371/journal.pone.0311542openalex-snapshot
Role of servicescape in patients’ clinic care waiting experience: Evidence from developing countries
inferred← citeshttps://doi.org/10.14208/bf03353813openalex-snapshot
The Development of Long-Term Relationships With Green Consumers in the Context of Sustainability Trends in Lithuanian Textile Market
inferred← citeshttps://doi.org/10.14254/2071-789x.2015/8-1/14openalex-snapshot
Satisfaction and loyalty of banking customers: a gender approach
inferred← citeshttps://doi.org/10.14254/2071-8330.2015/8-3/9openalex-snapshot
CSR as a driver of satisfaction and loyalty in commercial banks in the Czech Republic
inferred← citeshttps://doi.org/10.14254/2071-8330.2020/13-4/1openalex-snapshot
Financial inclusion, corporate social responsibility and customer loyalty in the banking sector in Vietnam
inferred← citeshttps://doi.org/10.14257/ijunesst.2016.9.5.15openalex-snapshot
Study on the Structural Relationship among CSR Motivations, CSR Activities, Trust and Loyalty: Focused on Korea Retailing Sector
inferred← citeshttps://doi.org/10.14456/msj.2014.11openalex-snapshot
Environmental Corporate Social Responsibility (ECSR): Exploring its Inf luence on Corporate Image
inferred← citeshttps://doi.org/10.14458/rsu.res.2016.28openalex-snapshot
The Influencing Factors toward Brand Loyalty of Smartphone in Phnom Penh, Cambodia
inferred← citeshttps://doi.org/10.14807/ijmp.v12i8.1502openalex-snapshot
Relationship between ethical corporate social responsibility and customer loyalty: the mediating role of customers’ gratitude
inferred← citeshttps://doi.org/10.14810/ijbbr.2015.4401openalex-snapshot
Relationship Marketing Strategies in Banking Sector: A Review
inferred← citeshttps://doi.org/10.1504/ijbge.2019.099370openalex-snapshot
CSR disclosure and corporate sustainability: evidence from the Shenzhen Stock Exchange
inferred← citeshttps://doi.org/10.1504/ijca.2015.069950openalex-snapshot
Critical success factors of corporate social responsibility practices for the Malaysian automotive industry
inferred← citeshttps://doi.org/10.1504/ijmfa.2013.058550openalex-snapshot
Corporate social responsibility practices, ISO 26000 efforts and CSR performance in Malaysian automotive industry
inferred← citeshttps://doi.org/10.1504/writr.2013.058981openalex-snapshot
Social and environmental responsibility, service quality, corporate image and loyalty in logistics services
inferred← citeshttps://doi.org/10.1515/econ-2022-0055openalex-snapshot
Effects of Social Responsibility Practices on the Brand Image, Brand Awareness, and Brand Loyalty of Sponsor Businesses: A Study on Sports Clubs
inferred← citeshttps://doi.org/10.1515/saeb-2017-0020openalex-snapshot
From CSR to Customer Loyalty: An Empirical Investigation in the Retail Banking Industry of a Developing Country
inferred← citeshttps://doi.org/10.1520/jte20130273openalex-snapshot
Evaluating the Mediating Effect of Perception of Corporate Social Responsibility Commitment
inferred← citeshttps://doi.org/10.15249/10-1-107openalex-snapshot
Bank customers’ preferences and responses to Corporate Social Responsibility (CSR) initiatives in Ghana
inferred← citeshttps://doi.org/10.15759/ijek/2014/v2i1/53759openalex-snapshot
Reasons for Satisfaction and Dissatisfaction of Bank Customers. Study from Slovakia and the Czech Republic
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