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Factors influencing users' adoption and use of conversational agents: A systematic review
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inferred← citeshttps://doi.org/10.1108/ebr-06-2024-0190openalex-snapshot
Millennials’ experiences and satisfaction with chatbots: a study of self-service technology in emerging markets
inferred← citeshttps://doi.org/10.1108/ics-12-2025-0528openalex-snapshot
Determinants of the acceptance of cybersecurity chatbots: an extended protection motivation perspective
inferred← citeshttps://doi.org/10.1108/ijbm-09-2021-0442openalex-snapshot
Drivers of privacy concerns when interacting with a chatbot in a customer service encounter
inferred← citeshttps://doi.org/10.1108/ijchm-11-2021-1443openalex-snapshot
A comparative review of hospitality and tourism innovation research in academic and trade journals
inferred← citeshttps://doi.org/10.1108/ijrdm-04-2023-0237openalex-snapshot
Perceived experiential value and continued use intention of e-retail chatbots
inferred← citeshttps://doi.org/10.1108/jbim-04-2023-0210openalex-snapshot
The role of digital skills in the acceptance of artificial intelligence
inferred← citeshttps://doi.org/10.1108/jcm-10-2024-7280openalex-snapshot
AI credibility and customer satisfaction: a neuroscience-based approach
inferred← citeshttps://doi.org/10.1108/jhti-07-2021-0175openalex-snapshot
Intelligent automation in hospitality: exploring the relative automatability of frontline food service tasks
inferred← citeshttps://doi.org/10.1108/jhtt-05-2024-0305openalex-snapshot
Is more immersive always better? VR CAVE vs. desktop VR for shaping tourists’ attitudes and sustainable VR tourism intentions
inferred← citeshttps://doi.org/10.1108/jsm-07-2023-0284openalex-snapshot
Alexa, may I adopt you? The role of voice assistant empathy and user-perceived risk in customer service delivery
inferred← citeshttps://doi.org/10.1108/jstp-01-2023-0015openalex-snapshot
Serving customers through chatbots: positive and negative effects on customer experience
inferred← citeshttps://doi.org/10.1108/jtf-10-2024-0228openalex-snapshot
The role of travel inspiration in shaping tourism futures: effects of artificial intelligence-based technologies and tourists' need-for-cognition
inferred← citeshttps://doi.org/10.1108/lm-01-2025-0014openalex-snapshot
Enhancing library engagement: a framework for measuring technology adoption of online library resources
inferred← citeshttps://doi.org/10.1108/mip-05-2025-0387openalex-snapshot
Beyond first impressions: how chatbot familiarity reshapes Gen Z's evolving customer experience?
inferred← citeshttps://doi.org/10.1108/qmr-08-2024-0171openalex-snapshot
The user experience of voice assistants in retailing: a qualitative comparative study
inferred← citeshttps://doi.org/10.1108/tr-02-2023-0088openalex-snapshot
ChatGPT for tourism: applications, benefits and risks
inferred← citeshttps://doi.org/10.1109/bci69045.2026.11435049openalex-snapshot
Decoding Workload and Agreement From EEG During Spoken Dialogue With Conversational AI
inferred← citeshttps://doi.org/10.1109/cccis63483.2024.00018openalex-snapshot
Alexa, add some magic to my shopping cart!: The effects of perceived intelligence and anthropomorphism on voice commerce technology acceptance
inferred← citeshttps://doi.org/10.1109/icbiti65527.2025.11501086openalex-snapshot
Personalized AI Companions: How Machine Learning Shapes Parasocial Attachment
inferred← citeshttps://doi.org/10.1109/iccai66501.2025.00076openalex-snapshot
A Bibliometric Analysis of Trust in Conversational Agents over the Past Fifteen Years
inferred← citeshttps://doi.org/10.1109/iccfi63302.2024.00016openalex-snapshot
Determinants of Attitudes and Adoption Intentions Toward M-Commerce Chatbots
inferred← citeshttps://doi.org/10.1109/icsist70215.2026.11706383openalex-snapshot
AI-Enabled Conversational Agents for Strengthening Customer Engagement in Retail Environments
inferred← citeshttps://doi.org/10.1109/seai62072.2024.10674229openalex-snapshot
Applications of Artificial Intelligence in Conversational Agents: A Systematic Literature Review of AI in Chatbots
inferred← citeshttps://doi.org/10.1111/bjop.70040openalex-snapshot
Demystifying the mist: Why do individuals hesitate to accept AI educational services?
inferred← citeshttps://doi.org/10.1111/ijcs.12933openalex-snapshot
Antecedents of intention to use chatbots in service encounters: A meta‐analytic review
inferred← citeshttps://doi.org/10.1111/ijcs.70219openalex-snapshot
Who Is Talking to the AI Assistants? A Consumer Segmentation Analysis
inferred← citeshttps://doi.org/10.1111/jpim.70008openalex-snapshot
Enhancing Customer Engagement Through Artificial Intelligence Authenticity
inferred← citeshttps://doi.org/10.1142/s0129065724500084openalex-snapshot
Cultural Differences in the Assessment of Synthetic Voices
inferred← citeshttps://doi.org/10.1142/s0219877022500110openalex-snapshot
Modeling Consumer’s Switching Intentions Regarding 5G Technology in China
inferred← citeshttps://doi.org/10.1142/s0219877022500249openalex-snapshot
“A Large Playground”: Examining the Current State and Implications of Conversational Agent Adoption in Organizations
inferred← citeshttps://doi.org/10.1145/3527188.3561932openalex-snapshot
Students’ Views on Intelligent Agents as Assistive Tools for Dealing with Stress and Anxiety in Social Situations
inferred← citeshttps://doi.org/10.1145/3543758.3547564openalex-snapshot
Adopting Just Another Digital Assistant or Establishing Social Interactions with a New Friend?
inferred← citeshttps://doi.org/10.1145/3544548.3581133openalex-snapshot
CatAlyst: Domain-Extensible Intervention for Preventing Task Procrastination Using Large Generative Models
inferred← citeshttps://doi.org/10.1145/3638380.3638398openalex-snapshot
Towards Empathetically Responsive Voice Assistants
inferred← citeshttps://doi.org/10.1145/3706598.3714016openalex-snapshot
Understanding and Supporting Formal Email Exchange by Answering AI-Generated Questions
inferred← citeshttps://doi.org/10.1145/3715160openalex-snapshot
Conversational Voice User Interfaces Supporting Individuals with Down Syndrome: A Literature Review
inferred← citeshttps://doi.org/10.1145/3719160.3737612openalex-snapshot
Crossing the Line? The Paradox of Human-Like Design in Conversational Agents
inferred← citeshttps://doi.org/10.1145/3743049.3748557openalex-snapshot
Chatbots in Banking: Key Predictors of User Acceptance Across Two Large-Scale Studies—and How Gender and Ease of Use Fall Short
inferred← citeshttps://doi.org/10.1145/3833541.3833783openalex-snapshot
The Impact of Creative Self-Efficacy on the Continuance Intention of AI-Assisted Content Creation: An Integrated Model Based on Social Cognitive Theory
inferred← citeshttps://doi.org/10.1155/2023/8858268openalex-snapshot
A Synthetic Voice for an Assistive Conversational Agent: A Survey to Discover Italian Preferences regarding Synthetic Voice’s Gender and Quality Level
inferred← citeshttps://doi.org/10.1177/00472875231217899openalex-snapshot
Perceived Intelligence of Artificially Intelligent Assistants for Travel: Scale Development and Validation
inferred← citeshttps://doi.org/10.1177/00472875241247316openalex-snapshot
Exploring the Potential of Chatbots in Extending Tourists’ Sustainable Travel Practices
inferred← citeshttps://doi.org/10.1177/00472875251346933openalex-snapshot
The Impact of Virtual Reality and Intelligent Virtual Environments on the Tourist Experience: The Moderating Effect of Cognitive Style
inferred← citeshttps://doi.org/10.1177/0887302x251376215openalex-snapshot
‘Hey Alexa, Let's Shop’: A Study of Voice-Activated Assistants Experiences
inferred← citeshttps://doi.org/10.1177/10755470231194583openalex-snapshot
Striking an Emotional Chord: Effects of Emotional Appeals and Chatbot Anthropomorphism on Persuasive Science Communication
inferred← citeshttps://doi.org/10.1177/13567667251339839openalex-snapshot
The impact of smart technologies on tourist wellbeing: The moderating role of need-for-cognition
inferred← citeshttps://doi.org/10.1177/21522715261425326openalex-snapshot
MAPS: A Multidimensional Alignment of Presence in Systems
inferred← citeshttps://doi.org/10.1177/21582440251316146openalex-snapshot
Distrust Spillover in Sharing Accommodation: Evidence From Airbnb in Beijing
inferred← citeshttps://doi.org/10.1177/21582440251403298openalex-snapshot
The Influence of Information Suggested by Voice Assistants on Online Purchase Intention: A Case Study
inferred← citeshttps://doi.org/10.1177/23197145241227757openalex-snapshot
Banking with Chatbots: The Role of Demographic and Personality Traits
inferred← citeshttps://doi.org/10.1186/s13731-026-00653-6openalex-snapshot
The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions
inferred← citeshttps://doi.org/10.1353/lib.2025.a961195openalex-snapshot
AI on the Shoulders of Giants: Using Kuhlthau’s Information Search Process to Improve AI Support for Information-Seeking
inferred← citeshttps://doi.org/10.17821/srels/2025/v62i1/171668openalex-snapshot
Deciphering Research Trends in AI-Chatbots: A Social Science Perspective Using Bibliometric and Network Visualization Analysis
inferred← citeshttps://doi.org/10.21203/rs.3.rs-3410345/v1openalex-snapshot
Optimizing User Acceptance of AI Agents in Information-Sharing Environments
inferred← citeshttps://doi.org/10.21203/rs.3.rs-4979499/v1openalex-snapshot
Customer Acceptance of Artificial Intelligence in Healthcare: A Systematic Literature Review and Proposition of Conceptual Framework for Future Research
inferred← citeshttps://doi.org/10.2139/ssrn.4879878openalex-snapshot
Toward Maximizing the Value of Artificial Intelligence in Business: The Effect of Chatbots’ User and System Factors on Consumers’ Brand Perceptions and Purchase Intention in the Presence of Resistance and Privacy Concerns
inferred← citeshttps://doi.org/10.2139/ssrn.6233093openalex-snapshot
AI-Enabled Personalization: A Bibliometric Review and Conceptual Framework for Digital Customer Experience
inferred← citeshttps://doi.org/10.2139/ssrn.6885269openalex-snapshot
When GenAI Writes Funding Information Posts: Textual Fit, Ethical Friction, and Entrepreneurial Engagement
inferred← citeshttps://doi.org/10.2139/ssrn.6993650openalex-snapshot
Design-Relevant User Expectations for Virtual Human Applications: Distinguishing Adoption Likelihood from Expected Interaction Frequency
inferred← citeshttps://doi.org/10.2139/ssrn.6998766openalex-snapshot
Towards Digital Twins success: A mediating analysis of symbolic and functional benefits
inferred← citeshttps://doi.org/10.21608/acj.2024.362030openalex-snapshot
العوامل المؤثرة على مخاوف الخصوصية لمستخدمى روبوت الدردشة ودورها فى التجنب السلوكى والإفصاح عن المعلومات
inferred← citeshttps://doi.org/10.2196/41148openalex-snapshot
The Effects of Expressing Empathy/Autonomy Support Using a COVID-19 Vaccination Chatbot: Experimental Study in a Sample of Belgian Adults
inferred← citeshttps://doi.org/10.2196/42390openalex-snapshot
Comparing the Feasibility and Acceptability of a Virtual Human, Teletherapy, and an e-Manual in Delivering a Stress Management Intervention to Distressed Adult Women: Pilot Study
inferred← citeshttps://doi.org/10.2196/44564openalex-snapshot
Older Adults and New Technology: Mapping Review of the Factors Associated With Older Adults’ Intention to Adopt Digital Technologies
inferred← citeshttps://doi.org/10.2196/46548openalex-snapshot
Factors Influencing the Acceptability, Acceptance, and Adoption of Conversational Agents in Health Care: Integrative Review
inferred← citeshttps://doi.org/10.2196/71498openalex-snapshot
Adolescent Perceptions of an Online Safety Chatbot: Survey Study
inferred← citeshttps://doi.org/10.2196/preprints.42390openalex-snapshot
Comparing the Feasibility and Acceptability of a Virtual Human, Teletherapy, and an e-Manual at Delivering a Stress Management Intervention to Distressed Adult Women: A Pilot Study (Preprint)
inferred← citeshttps://doi.org/10.24136/oc.2914openalex-snapshot
Purchase intentions in a chatbot environment: An examination of the effects of customer experience
inferred← citeshttps://doi.org/10.24251/hicss.2022.364openalex-snapshot
Do Sequels Outperform or Disappoint? Insights from an Analysis of Amazon Echo Consumer Reviews
inferred← citeshttps://doi.org/10.24251/hicss.2022.525openalex-snapshot
Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots
inferred← citeshttps://doi.org/10.26481/dis.20220524mpopenalex-snapshot
Enhancing service interactions with conversational agents
inferred← citeshttps://doi.org/10.31893/multirev.2025ss0306openalex-snapshot
The power of social media to boost marketing efforts in the media and entertainment sector
inferred← citeshttps://doi.org/10.3389/fpsyg.2023.1184016openalex-snapshot
Factors influencing acceptance and trust of chatbots in juvenile offenders’ risk assessment training
inferred← citeshttps://doi.org/10.3389/fpsyg.2026.1656749openalex-snapshot
Why should I use social chatbots? On potential users’ acceptance and the role of anthropomorphism
inferred← citeshttps://doi.org/10.3390/app13137602openalex-snapshot
Configurable Intelligent Design Based on Hierarchical Imitation Models
inferred← citeshttps://doi.org/10.3390/app14177874openalex-snapshot
Enhancing User Acceptance of an AI Agent’s Recommendation in Information-Sharing Environments
inferred← citeshttps://doi.org/10.3390/bs13070550openalex-snapshot
The Use of Voice Assistant for Psychological Assessment Elicits Empathy and Engagement While Maintaining Good Psychometric Properties
inferred← citeshttps://doi.org/10.3390/journalmedia5040101openalex-snapshot
Generative AI and Media Content Creation: Investigating the Factors Shaping User Acceptance in the Arab Gulf States
inferred← citeshttps://doi.org/10.3390/jtaer17010011openalex-snapshot
The Impact of Chatbots on Customer Loyalty: A Systematic Literature Review
inferred← citeshttps://doi.org/10.3390/jtaer18020051openalex-snapshot
Chatbots and Voice Assistants: Digital Transformers of the Company–Customer Interface—A Systematic Review of the Business Research Literature
inferred← citeshttps://doi.org/10.3390/jtaer19020053openalex-snapshot
Unlock Happy Interactions: Voice Assistants Enable Autonomy and Timeliness
inferred← citeshttps://doi.org/10.3390/jtaer21040098openalex-snapshot
Chatbot Adoption: A Systematic Literature Review
inferred← citeshttps://doi.org/10.38124/ijisrt/25sep899openalex-snapshot
Advancements in Large Language Models Through Statistical Comparison of Phi-4 and Qwen
inferred← citeshttps://doi.org/10.3917/ems.gogli.2025.01.0135openalex-snapshot
Le marketing à l'ère des IA génératives
inferred← citeshttps://doi.org/10.3917/mav.137.0069openalex-snapshot
Impact de l’intelligence Artificielle dans les services clients
inferred← citeshttps://doi.org/10.4018/406750openalex-snapshot
Value Co-Creation and Modern Artificial Intelligence in the Hospitality Sector
inferred← citeshttps://doi.org/10.4018/979-8-2600-2977-0.ch009openalex-snapshot
AI-Powered Virtual Influencers and Synthetic Brand Endorsers
inferred← citeshttps://doi.org/10.4018/979-8-3373-1290-3.ch012openalex-snapshot
Driving Better Health Outcomes for Gig Workers Through Strategic Health Initiatives
inferred← citeshttps://doi.org/10.4018/979-8-3373-3710-4.ch002openalex-snapshot
Interpreting in the Age of Artificial Intelligence
inferred← citeshttps://doi.org/10.4018/979-8-3373-9700-9.ch014openalex-snapshot
AI in Smart Tourism Cities
inferred← citeshttps://doi.org/10.4018/979-8-3693-5837-5.ch004openalex-snapshot
Disinformation Through AI
inferred← citeshttps://doi.org/10.4102/sajim.v27i1.1963openalex-snapshot
Chatbot evaluation for effectiveness in customer query resolution
inferred← citeshttps://doi.org/10.54254/2754-1169/47/20230376openalex-snapshot
Virtual Human Influencer and Its Impact on Consumer Purchase Intention
inferred← citeshttps://doi.org/10.55908/sdgs.v12i2.3112openalex-snapshot
STUDENT USE BEHAVIOR IN DETERMINING MAJORS: IS IT DETERMINED BY SELF-CONGRUITY, SOCIAL INFLUENCE, INFORMATION USEFULNESS, THROUGH MEDIATING INFORMATION ADOPTION, AND BEHAVIORAL INTENTIONS
inferred← citeshttps://doi.org/10.62273/gigf6782openalex-snapshot
A Chatbot for Teaching Secure Programming
inferred← citeshttps://doi.org/10.70675/d2924088z70cdz4876z93abz0acf52fa360fopenalex-snapshot
Dialoguer avec la marque au-delà des frontières : une étude interculturelle du rôle de la relation à la marque dans les expériences utilisateur des chatbots
inferred← citeshttps://doi.org/10.7233/jksc.2024.74.6.035openalex-snapshot
Consumer Reviews on the Voice-enabled AI Visual Assistants for Fashion Recommendation : A Study of Amazon Echo Look
Editorial review for independent work. ICSAC — the Institute for Complexity
Science and Advanced Computing — runs a structured editorial panel for researchers
publishing outside journals, and publishes on CiteStamp rails. Submission is free
and goes through ORCID: icsacinstitute.org/submit.